Chan-Kah Resort Village

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VIP Access

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Parking included

Air conditioning

Spa

Breakfast available

Explore the area

KM. 3 Carretera Palenque- Ruinas, Palenque, CHIS, 29960

Palenque National Park
14 min walk
Aluxes Eco Park
15 min walk
Museo de Sitio Palenque
4 min drive
Palenque, Chiapas (PQM-Palenque Intl.)
17 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Villa Junior King

Sleeps 2
1 King Bed

Villa Junior Doble

Sleeps 4
2 Double Beds

About this property

Family-friendly hotel with a full-service spa and poolside bars

This hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, 2 poolside bars, a bar/lounge, and a steam room are onsite.

Chan-Kah Resort Village offers 80 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers. This Palenque hotel provides complimentary wired Internet access. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a steam room.

The spa is open select days. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

During your stay at Chan-Kah Resort Village, you'll be within walking distance of Palenque National Park. You'll find features like free WiFi in public areas and free self parking, plus 2 poolside bars.

Free WiFi in some public areas
Free self parking
Enjoy international cuisine while dining at Lum
Cooked-to-order breakfast served daily for a fee
Take a swim in the outdoor pool
Treat yourself to massages, body treatments, or mud baths at the spa
Services include a free kid's club, dry cleaning/laundry, and tour or ticket assistance
Onsite recreation includes a steam room and a playground
14 minutes by foot from Palenque National Park and a 4-minute drive from Museo de Sitio Palenque

Chan-Kah Resort Village offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and a meeting room are available. Event space at this hotel measures 12 square feet (1 square meters) and includes a conference center. A children's pool, a terrace, and a complimentary children's club are also featured at the family-friendly Chan-Kah Resort Village. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Palenque hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Lum - This restaurant specializes in international cuisine.

Yaâx - Onsite bar. Open daily.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

Cooked-to-order breakfast available for a fee daily 7 AM–11 AM: MXN 295-320 for adults and MXN 150-200 for children
1 restaurant
2 poolside bars and 1 bar
Room service available

Restaurants on site

Lum
Yaâx

Things to do

Arcade/games room
Billiards/pool table
Children's pool
Full-service spa
Outdoor pool
Playground
Steam room

Family friendly

Arcade/games room
Children's pool
Cots/infant beds (surcharge)
Free children's club
Laundry facilities
Outdoor pool
Playground
Rollaway/extra beds (surcharge)
Separate living room
Soundproofed rooms

Conveniences

Ballroom
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Computer station
Conference centre (12 square feet of space)
A meeting room

Outdoors

Garden
Pool cabanas (surcharge)
Pool umbrellas
Terrace

Spa

Body scrubs
Body treatments
Body wraps
Facials
Massages
Mud bath
Spa open selected days
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Braille signage
Grab bar near toilet

Designated smoking areas (fines apply)
Mosquito nets
TV in lobby

Room amenities

Bedroom

Air conditioning
Ceiling fan
Cots/infant beds (surcharge)
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Designer toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Entertainment

TV channels
Flat-screen TV

Food and drink

Free bottled water

Access via exterior corridors
Connecting rooms available
Laptop-compatible safe
Phone
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Chan-Kah Resort Village

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for MXN 450.0 per night.

Cribs (infant beds) are available for MXN 450.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: MXN 1500 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately MXN 295 to 320 for adults, and MXN 150 to 200 for children
Crib (infant bed) fee: MXN 450.00 per night
Rollaway bed fee: MXN 450.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Chan-Kah

Chan-Kah Resort

Chan-Kah Resort Village

Chan-Kah Resort Village Palenque

Chan-Kah Village

Chan-Kah Village Palenque

Chan Kah Hotel Palenque

Chan Kah Hotel Village

Chan-Kah Resort Village Hotel Palenque

Chan-Kah Resort Village Convention Center Maya Spa Palenque

Chan-Kah Resort Village Convention Center Maya Spa

Chan-Kah Village Convention Center Maya Spa Palenque

Hotel Chan-Kah Resort Village Convention Center & Maya Spa

Chan-Kah Resort Village Convention Center & Maya Spa Palenque

Chan Kah Resort Village

Chan-Kah Village Convention Center Maya Spa

Chan-Kah Resort Village Reviews

8.8

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Maria

Travelled with family

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love the place because they try to safe the environment ,their food and service was great

Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Travelled with partner

14 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is huge and well managed. They have the only natural pool as they have their own source of spring water. The restaurant is big and the food is of high quality. They have a Starbucks, which in my opinion is not necessary. They care so much about their traditions and the planet, No plasticware, it is awesome.

Stayed 2 nights in Jul 2024

10/10 Excellent

Yolanda

Travelled with partner

12 Jul 2024

Liked: Staff & service, amenities, property conditions & facilities

Our experience in Chan- ka was excellent! We loved the surroundings. A beautiful place to stayed and relax

Stayed 4 nights in Jun 2024

6/10 Okay

Jenifer

Travelled with family

17 Apr 2024

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness

Beautiful property however the room had termites right on top of the bed. Also some of the servers were super late with our food( it would take 1hr and a half from when we ordered to get our food) meanwhile most other families got their food in 30 minutes

Stayed 5 nights in Apr 2024

10/10 Excellent

Arlene

3 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay was very relaxing and peaceful.We loved that it was close to the ruins and was very quiet.

Stayed 1 night in Mar 2024

10/10 Excellent

Florie

13 Mar 2024

Stayed 1 night in Mar 2024

8/10 Good

Patricia

Travelled with family

5 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful resort but restaurant needs attention.

We spent 3 nights and Chan-Kah and enjoyed the sites of Palenque and ending the day relaxing around the beautiful pool. My only disappointmennt was the limited menu at the restaurant along with the quality of the food. The lunch menu was the same as the dinner menu and really only had a standard European European selection. In our opinion the restaurant has considerable room for improvement.

Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family

11 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

8/10 Good

David

Travelled with partner

22 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was well located, easy to reach from Palenque by taxi, and near to the historical zone. Staff were friendly and helpful. The shower was not very clean.

Stayed 3 nights in Dec 2023

10/10 Excellent

juan

Travelled with group

3 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El hotel es hermoso!!!!

Stayed 1 night in Oct 2023

10/10 Excellent

Gregory

17 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities

We enjoyed our stay immensely. The rooms in the hot humid jungle are air conditioned and impeccably maintained. The food quality is good enough, lacking in local pride though. There should be more showcasing Mayan ingredients and Mayan cuisine. That’s why everyone goes to this part of the world. To learn the culture. Likewise, music played should be local music, not Miley Cyrus, liver her though I do. Play Mexican music . Chiapas music. Mayan music. Pool is warm to hot but clean. Grounds are stunning and exceptionally well maintained. Staff and service excellent. Howler monkeys chant at dawn and dusk. The blues are clearly older than we think.

Stayed 3 nights in Aug 2023

10/10 Excellent

Angelo

9 Aug 2023

Stayed 2 nights in Aug 2023

8/10 Good

Anna

9 Aug 2023

Stayed 1 night in Aug 2023

10/10 Excellent

Bibiana

Travelled with family

6 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place to stay

This is a beautiful hotel, it is actually individual cabins in the jungle, with amazing gardens, a beautiful pool and it’s minutes away from restaurants, the town and the archeological park.

Stayed 2 nights in Aug 2023

4/10 Poor

Mark

27 Jul 2023

Disliked: Cleanliness, property conditions & facilities

Room was not clean, stains on the bathroom wall.

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

27 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2023

4/10 Poor

Valentina

Travelled with family

11 Jul 2023

Liked: Amenities

Disliked: Staff & service

All the hotel staff forgot to smile, Service in the restaurante area was not as expected. And during check out I was charged 60 pesos for a facial towel that had some Makeup, saying to me that it was ruined!! They had not even washed it. Who can VIP property make that king of charges to a guest?

Stayed 2 nights in Jul 2023

2/10 Terrible

Reuven, mexico

Travelled with family

3 Jun 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

they don't respect their own offers like drinks at happy hours, charge for asking milk for coffee, etc

Stayed 8 nights in May 2023

6/10 Okay

Maribel

Travelled with family

28 May 2023

Liked: Cleanliness, property conditions & facilities, room comfort

This resort is really nice the pool is amazing overall super clean and well maintain great hotel but there is always a but, there is only one restaurant and nothing else this restaurant is a bit pricey and since there is nothing in the immediate surroundings you are pretty much force to eat there also they have Starbucks just as expensive. Another thing I didn’t like a to all is that you have to bring your pool towels to switch for new ones but the last time I did so my daughter was still swimming so I couldn’t bring the last so they held my ID Hostage until I bring it back not happy with that.

Stayed 3 nights in May 2023