The New London Carlton Hotel & Service Apartments

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Dates

February 2025

March 2025

Executive Apartment, 3 Bedrooms, Concierge Service | In-room dining

Executive Apartment, 3 Bedrooms, Concierge Service

Executive Apartment, 3 Bedrooms, Concierge Service | Living area

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service

Parking available

24/7 front desk

Laundry

Housekeeping

Explore the area

120 Maida Vale, London, England, W9 1QA

Abbey Road Studios
‪13 min walk‬
Lord's Cricket Ground
‪3 min drive‬
Regent's Park
‪5 min drive‬
London (LHR-Heathrow)
‪51 min drive‬

Room options

Apartment, 1 Bedroom

30 sq m
City view
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Family Room

30 sq m
City view
Sleeps 4
2 Queen Beds

Luxury Twin Room

30 sq m
City view
Sleeps 2
2 Twin Beds

Studio

25 sq m
City view
Sleeps 3
1 Double Bed and 1 Twin Bed

Apartment, 2 Bedrooms

50 sq m
City view
Sleeps 6
2 Twin Beds and 1 Double Sofa Bed OR 1 Queen Bed

Single Room

13 sq m
City view
Sleeps 1
1 Twin Bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

24 sq m
City view
Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Standard Double Room

15 sq m
City view
Sleeps 2
1 Double Bed

Luxury Double Room

18 sq m
City view
Sleeps 2
1 Queen Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

20 Feb - 21 Feb

About this property

Hotel with a 24-hour front desk, near Regent's Park

This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area, and a meeting room.

The New London Carlton Hotel & Service Apartments offers 25 accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. This London hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at The New London Carlton Hotel & Service Apartments, you'll be within walking distance of Regent's Park. Features include free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Self parking available for a fee
Services include a concierge, tour or ticket assistance, and luggage storage
Just a 5-minute drive from Kensington Gardens and a few minutes from Madame Tussauds Wax Museum
Airport shuttle service available for a fee

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at The New London Carlton Hotel & Service Apartments. Parking is available for a fee.

This 3-star London hotel is smoke free.

The New London Carlton Hotel & Service Apartments has a restaurant on site.

Room service (during limited hours) is available.

Languages

Arabic, Bulgarian, English, French, Italian, Latvian, Polish, Romanian, Russian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 20 per day; includes in/out privileges)
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

1 restaurant and 1 coffee shop/cafe
1 bar
Room service available
Coffee/tea in a common area

Family friendly

Laundry facilities

Conveniences

Lift
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

A meeting room

Outdoors

Garden
Terrace

Accessibility

Lift

Smoke-free property
TV in lobby

Room amenities

Bedroom

Bed sheets

Bathroom

Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Digital channels
Flat-screen TV

Food and drink

Coffee/tea maker

Connecting rooms available
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: GBP 40

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: GBP 48 per person (one-way)
Self parking fee: GBP 20 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out fee: GBP 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

The New London Carlton Hotel & Service Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New Carlton Hotel & Service Apartments

New London Carlton Hotel & Service Apartments

New London Carlton Service

New London Carlton Hotel Service Apartments

New Carlton Hotel Service Apartments

The New London Carlton Hotel Service Apartments

Carlton Service Apartments

The New London Carlton Hotel & Service Apartments Hotel

The New London Carlton Hotel & Service Apartments London

The New London Carlton Hotel & Service Apartments Hotel London

The New London Carlton Hotel & Service Apartments Reviews

7.2

Good

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6/10 Okay

Andrew

26 Mar 2020

Liked: Room comfort

Unfortunately I had to cut my stay short because of the dreaded virus . Room was great

Stayed 2 nights in Mar 2020

10/10 Excellent

Daniel

21 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nine

Always good

Stayed 1 night in Mar 2020

10/10 Excellent

Christopher

15 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Great staff, comfy and affordable

Stayed 1 night in Mar 2020

6/10 Okay

Vanessa and Sherwyn

Business traveller

28 Feb 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Great stay, but not happy with luggage collection

We are happy with the stay, We are very disappointed that luggage store is advertised, but every Friday when collecting, I am made to feel that I am inconveniencing the lady who is sitting at the reception, just by the comments that were made by her. I hope next Friday I will be met by a more friendly manner.

Stayed 1 night in Feb 2020

10/10 Excellent

Carlos

Travelled with family

26 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was wonderful

Stayed 2 nights in Feb 2020

6/10 Okay

Naheed Atiq

23 Feb 2020

Disliked: Cleanliness, staff & service

7 day stay

Comfortable room with kitchen but very run down Carpet is filthy and probably never cleaned. Only dirty chair to sit, so I used a towel over it. There is no desk, only a highly side board, so couldn’t write sitting on the chair. No breakfast available to buy even though a full restaurant is advertised in the hotels.com listing. Staff not party friendly. I understand the hotel is shutting down soon - about time!.

Stayed 6 nights in Jan 2020

6/10 Okay

Sadia

18 Feb 2020

Liked: Room comfort

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group

3 Jan 2020

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

The hotel was good enough for a one night stay over. The glass shower door in our bathroom was not closing properly, resulting in some flooding in the bathroom. The kitchen was also down. Other than that, the room was clean and warm. The hotel is also accessible via the Underground.

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family

28 Dec 2019

Disliked: Cleanliness, property conditions & facilities

Missed Opportunity

This hotel could be a little gold mine! In the heart of Maida Vale and near some nice restaurants and the tube etc. You can be in the West End in 15 minutes It is a such a shame it is so run down and needs so much work.Our room was ok but not very clean and poorly equipped. There was a kitchen but nothing in there to make it functional, not enough cups or glasses, cutlery etc. The bed and towels were clean and beds comfy, but the whole place needs a refurb, the shower was mouldy and the walls and carpets marked. Most annoying was that the curtains didn't fit the windows! There is no public area to the hotel - no bar or restaurant or even a toilet available so don't plan to do anything but sleep there. The hotel is quite a noisy building - we could hear other toilets being flushed, the lift and people talking. Staff were pleasant and parking is secure, if not on the expensive side for this part of London. If you managed to pay about £40- 50 per night for a room it would be a fair price, I have stayed in better Premier Inns and Travelodges.

Stayed 1 night in Dec 2019

8/10 Good

HATIM

Business traveller

7 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

14 Nov 2019

Liked: Cleanliness, staff & service, amenities

Location was great for me. Staff are very helpful and friendly.

Stayed 2 nights in Nov 2019

4/10 Poor

Alexander

Business traveller

4 Nov 2019

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group

19 Oct 2019

Liked: Cleanliness, staff & service

These apartment unit fit 5 people comfortably but some of the items were not working. For example, the refrigerator and microwave. It is a little out dated and the sheets were stained. The person that checked me in was a not as friendly. Overall the location is great. We walked to a few restaurants, bar, store and starbucks. It was doable for one night.

Stayed 1 night in Oct 2019

8/10 Good

Umaru

12 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very warm cordial staff. Clean rooms, clean sheets, quiet and serene environment.

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller

1 Oct 2019

Liked: Cleanliness, staff & service

The staff was very helpful specially the receptionist called “Youssif” Location of the hotel was okay, a little bit far from center but its good Phone was out of service so couldn’t call reception Not all sockets were functioning for charging the phone or turning on the hair dryer Price expensive for what they have BUT clean and nice hotel overall, I would recommend it when prices are a little bit lesser

Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

24 Sept 2019

Liked: Cleanliness, staff & service

Stayed 1 night in Sep 2019

6/10 Okay

Simon

Travelled with family

29 Jul 2019

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

We noticed a lot of grime in the bathroom and kitchen area, we had to clean this ourselves as we had 2 young children with us. Because of this we decided not to eat breakfast there that we pre paid for. They have me £20 off the £30 parking charge. But felt they could of gone a bit further. The staff were understanding, but there was no one of authority around to discuss this with.

Stayed 1 night in Jul 2019

4/10 Poor

Haavard

18 Jul 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Really, really bad hotel. Stay away from this.

I would strongly recommend not to book at this hotel. I made the mistake of paying in advance for four nights; if we could, we would have left immediately and found an other hotel. The hotel is in really bad shape, and the breakfast was terrible. The first night my two daughters and I had to share a bed because the extra bed we had was impossible to sleep in. There was no air condition and it was very warm, and we had almost no sleep at all that night. I should add that most of the employees were polite and friendly. I think they understood that we were extremely dissatisfied.

Stayed 4 nights in Jul 2019

4/10 Poor

Charlie, Cornwall

16 Jul 2019

Disliked: Cleanliness, amenities, property conditions & facilities

The room was extremely dated; the bed base looked like it had be reclaimed from a flood due to water marks all along the base rising approx 10 inches; there were hairs in the bed when I lifted the duvet cover as well as on the floor in the bathroom. It really needs updating and renovating, very tired ... nothing new about it as the name suggests! The breakfast options were extremely limited and there was no alternative milk other than diary. The staff however were attentive and amenable and whilst they were unable to sort things out on the day, were courteous.

Stayed 1 night in Jul 2019

8/10 Good

Fia

10 Jul 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Although the room was small, it was well equipped. The staff were very pleasant.

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

23 Jun 2019

Disliked: Staff & service, amenities, property conditions & facilities

They overbooked and upon arrival at 1130pm had no room for us leaving us stranded in London. A huge compensation request follows.

Stayed 1 night in Jun 2019

6/10 Okay

Michael

21 Jun 2019

Liked: Cleanliness, room comfort

Needs refurb

Annoyingly. Had to leave £100 deposit as no photo ID as not told I’d need it. Have to wait up to 10 days for return??? Nice bed but bit shabby. Near tube.

Stayed 2 nights in Jun 2019

10/10 Excellent

Julian

24 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and spacious room

Efficient and friendly check-in. Room clean and well appointed. Slight signs of wear but good quality linen and a comfortable bed ensured a pleasant night. Complimentary breakfast was a limited offering, but the coffee was good

Stayed 1 night in May 2019

8/10 Good

John, Manchester

20 May 2019

Liked: Cleanliness, staff & service

Service great. Shower in room 15 could do with a revamp. Good location, reasonable cost, although full breakfast should be included, gather than at extra cost. Will use again. Thanks

Stayed 1 night in May 2019