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"Bedroom smelled of cigarettes Bed linen stained Staff overworked in the bar …tables not cleared! Member and returning guest but no special greeting ... " More
9 Sep 2024 by Mohammed Serhan
Dear Laura, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager
28 Jun 2024 by Mohammed Serhan
Dear Stephen, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the team, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager
17 Dec 2023 by Alessandro Mortillaro
Dear Alasdair, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Alessandro Mortillaro General Manager
27 Oct 2023 by Alessandro Mortillaro
Dear Rick,Thank you for your recent review.We look forward to welcoming you back soon.Kind regardsAlessandro MortillaroGeneral Manager
9 Oct 2022 by Alessandro Mortillaro
Dear Christine, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.
25 Aug 2022 by Alessandro Mortillaro
Dear Claire, Thanks for your review, we are pleased you enjoyed your overall stay and service. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.
9 Jun 2022 by Alessandro Mortillaro
Dear Christine, Thanks for your review, we are pleased you enjoyed your stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager
8 Oct 2022 by Alessandro Mortillaro
Dear Nicola, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.
2 May 2022 by Guest Relations Team
Dear Valuable Guest, Many thanks for sharing your experience and constructive feedback following your stay with us. On behalf of the entire team please accept our apologies for a less satisfactory experience and rest assured that we will follow up on your notes. We hope to have another opportunity to welcome you back and make it right for you. Best Regards
8 Oct 2022 by Alessandro Mortillaro
Dear John, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.
Sofitel London Heathrow offers its guests a sauna and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre, 45 meeting rooms, and limo/town car service are available. Event space at this hotel measures 32292 square feet (3000 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Sofitel London Heathrow. For a fee, parking is available. This 5-star West Drayton hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Sofitel London Heathrow offers 605 accommodations with laptop-compatible safes and free newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 21-inch LCD televisions come with premium digital channels. Bathrooms include a separate bath and shower, dressing gowns, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a English breakfast daily from 6 AM to 10:30 AM.
Vivre – This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.
La Belle Epoque – This fine-dining restaurant only serves dinner. Reservations are required. Open selected days.
24-hour room service is available.
Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. Guests are required to download the property's Accor Hotels mobile app before check-in.
Front desk staff will greet guests on arrival. Guests are required to download the property's Accor Hotels mobile app before check-in.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
