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Sapphire Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sapphire Hotel

Front of property
Front of property – evening/night
Triple Room, Private Bathroom
Lobby
Staircase

Reviews

6.8 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
35 Shepherds Bush Road, London, England, W6 7LU
  • Westfield London Shopping Centre
    12 min walk
  • Raj of India
    1 min walk
  • Goldhawk Road Underground Station
    7 min walk
  • London (LHR-Heathrow)
    28 min drive

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom

Twin Room, Private Bathroom

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom

Double Room, Private Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Reception

Hotel Lily

Free WiFi
Parking available
Housekeeping
24/7 front desk
2.2 out of 5, (562)
The price is €92
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hotel Lily

About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
This smoke-free hotel features concierge services, a computer station, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and safes. LED televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 2-minute drive from Westfield London Shopping Centre and 7 minutes from Hyde Park
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in a common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Languages

English, French, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 10 ft (GBP 8.5 per day)
  • Street parking available

Family friendly

  • DVD player
  • Fridge
  • Soundproofed rooms

Guest services

  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • DVD player
  • LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.5 per day (10 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel Hotel
Sapphire Hotel London, England
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 213 out of 1006 reviews" "
Rating 8 - Good. 319 out of 1006 reviews" "
Rating 6 - Okay. 211 out of 1006 reviews" "
Rating 4 - Poor. 129 out of 1006 reviews" "
Rating 2 - Terrible. 134 out of 1006 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Romaine

Disliked: Amenities, property conditions & facilities
The room was significantly smaller than expected, and being near a busy road means there's constant noise, which made it difficult to relax. On top of that, the room was quite warm, so if you're claustrophobic, this place isn't ideal. The photographer did a great job of capturing the room at a flattering angle, but in person, it's a lot tighter. On the positive side, the hotel is conveniently close to the tube, which makes getting around the city easy. The strict check-in time could be a bit inconvenient, but the staff was friendly and pleasant throughout the stay. However, the overall experience wasn’t as comfortable as I’d hoped due to the size and noise issues.
Stayed 2 nights in Sep 2024

6/10 Okay

Anisha’s

Travelled with partner
Liked: Amenities
Breakfast was too early the bed wasn’t too comfy to sleep in
Stayed 2 nights in Aug 2024

6/10 Okay

Ansel

Liked: Cleanliness
It was fine
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, well-kept and clean, close to transportation and places to get a bite to eat.
Stayed 3 nights in Sep 2024

10/10 Excellent

Vindhya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked staying here. We had the room with a bathroom and the room was very large and had enough room for both our suitcases, and had ample amount of outlets for charging, the water pressure was very good, and it was light and bright from the bay window, it was close to the subway stations (two) and had coffee shops and a grocery store across the way. The only thing we didn't like about the property was that we could hear the noise when people came up the stairs. and of course some street noise since it was facing the street.
Stayed 4 nights in Sep 2024

10/10 Excellent

carl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick walk from Shepherd’s Bush tube check in guy very friendly we stayed in the company’s sister hotel a few doors up which is very similar style hotel so no problem room was very clean with a nice double size shower comfy bed and fridge great value for money no complaints at all will definitely use again
Stayed 1 night in Sep 2024

6/10 Okay

Randy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff was friendly enough and allowed us to check in early. Room had no hair dryer, asked for one but didn’t receive one. We didn’t find out until the following morning when done showering. Unfortunately we were in a rush so had to air dry our hair.
Stayed 1 night in Aug 2024

4/10 Poor

Paris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
On arrival the man at reception was really helpful, changed our rooms to a more accessible room after noticing I was on crutches. We checked in, left our bags and went straight back out to a show. When we returned it was late and we went to bed. There was lots of banging at night and loudness when people came and went. In the morning we noticed the double bed was dirty, there was rubbish on the floor by the single bed, the shower door didn't shut properly and the bathroom could have cleaner. Really disappointing room after such a lovely and helpfulw welcome
Stayed 1 night in Sep 2024

10/10 Excellent

Roy

Liked: Amenities
Stayed 1 night in Sep 2024

6/10 Okay

Neeki

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Sep 2024

6/10 Okay

Jakob

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service
Is a non-smoking room , as soon as I walk in my room. I can smell smoke everywhere.
Stayed 1 night in Sep 2024

10/10 Excellent

Francesca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and comfortable. The staff were very helpful too.
Stayed 5 nights in Aug 2024

8/10 Good

Carlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Aug 2024

2/10 Terrible

Adelita

Disliked: Cleanliness, property conditions & facilities
Ladder was on the entrance doorway at the basement. 2 fire extinguisher were also at the entrance doorway just lying on the floor. When entering the basement where the room is, it’s stinky. Chandelier light bulbs are not working. Small refrigerator in the room is not cooling and dirty Microwave in the basement kitchen is dirty Place is not recommendable and I’ll never stay in this hotel again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect as a base
Great little place. Friendly staff, clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Fionnuala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pearl Hotel (A Great Find)
I stayed in the Pearl Hotel not Sapphire Hotel. It was a great find, just needed for somewhere to sleep, great value, and bed was super comfortable. Staff very obligeing, no problems, had luggage storage so before you could check in and when you checked out luggage could be left behind and collected again. This is a basic, clean, friendly place to stay, it was perfect for my needs Thank you Pearl Hotel.
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't stay here again
Booked a room in the Sapphire Hotel, upon check-in was told am staying in the sister hotel 3 doors down the road called the Pearl Hotel. The photos of the room in sapphire was part of the reason I booked cheap and nice room for 5 night's. No lift, stairs were steep and was given room on the top floor so getting my bag upstairs was exhausting, would recommend packing lightly. Walls of my room had holes and someone wrote on the walls. Ceiling in the shower had a hole filled with an empty plastic bottle. Every evening at front door there is a strong smell of weed, quite alot of groups of people standing about the outside streets. Constant sirens and people shouting in the street, really busy street. Housekeepers leaving hoovers, piles of laundry over the stairs. Pros. Walking distance to 3 underground stations, bus stops. Room had a tv which i was able to log into my netflix account etc, fan attacted to the wall room can get really hot, fridge was a great feature.
Stayed 5 nights in Aug 2024

8/10 Good

Samantha

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Mary Ann

We stayed at sapphire hotel last aug 9 and it was very hot that night, the fan provided was covered in dust and did not feel safe to leave the windows open since we were on the ground floor. The bathroom drain was clogged and was very slow to drain the water so it got flooded after I showered.
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Neomi

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

6/10 Okay

Gavin

Travelled with group
Good transport location. Not good air conditioning or toilet facilities
Stayed 2 nights in Aug 2024