Our first impression when walking in was not a good one. The lady at front desk was very rude and without asking a single question, told us we couldn't be there because it wasn't check-in time. We had previously added early check-in to our reservation (for a fee of 50 euros). However she didn't even bat an eye before telling us we were crowding her lobby too early... Once that debacle was taken care of, we headed off to our room, only to find that our supposed double room, was a king bed and nothing more. We are two adults and two kids, and just one bed. When we approached her with this situation, we were told that's the room I had booked and nothing could be done about that. We had thankfully traveled with family and they offered to change rooms so our kids could have a place to sleep. The room with the sofa bed didn't come with sheets, pillows or anything to make this bed with. When I asked for sheets, they gave me one and that was that. We made do but this was not a pleasant stay by any standards. The room was not clean, "the bathroom" door was stuck and did not close. When I say "bathroom" I mean a box of sorts, that comes attached to the bed frame, with barely any space for a normal human being. Of course this "bathroom" is right in front of the door so we always had to make sure the room door was locked before using it and that everyone inside was on the other side of room so you could take care of business without flashing anyone, since the door wouldn't close.