From when I booked this hotel on 17.6.21, it was a total nightmare. I had questions to ask the hotel & I could never get through to them. I tried to contact them the night before my arrival because I knew I needed a code to get into the property which I hadn’t received. I emailed them (it was difficult to do even this as they only had set questions I could ask them previously so I had to contact hotels.com to do even this!). An email came back from them at 9.15pm advising me it would be send me the code the following day. By 2.30pm on the day of arrival, I still had not received it (booking in, I was advised was anytime between 3pm & midnight, on an email when I booked it), so I phoned them & spoke to Ahmed (the only time I managed through to get the hotel). I said my arrival time would be between 8pm & 9pm. He said I didn’t need a code. He said that would be ok. There is someone there 24/7. There would be someone to let me in. That was a blantant lie. I turned up at 8.25pm. From thereonin,, it was the worse experience I have ever had to trying to get into the property. There was no one from the property to let me in. I tried the 3 phone numbers I had from the property & no one answered. I tried calling hotels.com & phoned 8 times in total. Each time, they said they would put me through to another department but kept getting cut off. I asked the person I spoke to, to call me back but they didn’t. By 12.44am, they found another hotel for me after 1hour 21 mins of being on call