Novotel London West

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service

Parking available

Bar

Explore the area

1 Shortlands, Hammersmith, London, England, W6 8DR

Eventim Apollo
‪6 min walk‬
Olympia Conference and Exhibition Centre
‪11 min walk‬
Kensington High Street
‪12 min walk‬
London (LHR-Heathrow)
‪30 min drive‬

Room options

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

Good

24 sq m
City view
Sleeps 2
1 Queen Bed

Superior Room, 1 Double Bed with Sofa bed

Very good

24 sq m
City view
Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Executive Room, 1 Queen Bed with Sofa bed

Good

24 sq m
City view
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Premier Room, 1 Queen Bed with Sofa bed

Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed with Sofa bed

Very good

24 sq m
City view
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed

Very good

24 sq m
City view
Sleeps 2
1 Queen Bed

Superior Twin Room, 2 Single Beds

Very good

24 sq m
City view
Sleeps 2
2 Twin Beds

Superior Twin Room, 2 Single Beds, Accessible

Very good

24 sq m
City view
Sleeps 2
2 Twin Beds

Superior Room, Multiple Beds

Sleeps 3
2 Twin Beds and 1 Double Sofa Bed

Premier Room, 1 Queen Bed (Executive)

Good

24 sq m
City view
Sleeps 2
1 Queen Bed

Similar properties

Breakfast included

Pet-friendly

Free WiFi

Air conditioning

for 1 room

includes taxes & fees

2 Feb - 3 Feb

About this property

Hotel with 2 restaurants, a quick walk to Eventim Apollo

2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.

Novotel London West offers 630 air-conditioned accommodations with minibars and safes. 55-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The great public transit around Novotel London West gets high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants, and a gym are available.

Free WiFi
Enjoy a bite to eat at Artisan, a fine-dining restaurant that serves Modern European cuisine
English breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Guests have great things to say about the proximity to public transportation and the helpful staff
6 minutes by foot from Eventim Apollo and a 5-minute drive from Westfield London Shopping Centre
Pets welcome for a fee (restrictions apply)

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 40 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 53745 square feet (4993 square meters) and includes a conference center. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Artisan - This fine-dining restaurant specializes in Modern European cuisine and serves dinner only.

Aroma - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Languages

English, French, Greek, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Covered self parking on site (GBP 36 per day)
Limited on-site parking
Wheelchair-accessible parking available
Height restrictions apply for on-site parking

Food and drink

English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 21.75 per person
2 restaurants
1 bar
24-hour room service

Restaurants on site

Artisan
Aroma

Things to do

Fitness centre

Family friendly

Laundry facilities
Fridge
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Vending machine

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

24-hour business centre
Computer station
Conference centre (53745 square feet of space)
Coworking spaces
Meeting rooms - 40

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Lift door width (centimetres): 107
Wheelchair-accessible parking
4 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Heating

Bathroom

Bath or shower
Eco-friendly toiletries
Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels

Entertainment

55-inch LCD TV
TV channels

Food and drink

Coffee/tea maker
Local meal delivery service
Minibar
Fridge

Bulk dispenser for toiletries
Connecting rooms available
Desk
Desk chair
Eco-friendly cleaning products provided
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe
Soundproofing
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 40.00

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: GBP 40.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 21.75 per person
Covered self parking fee: GBP 36 per day
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Early check-in fee: GBP 40.00 (subject to availability)
Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel

Novotel Hotel London West

Novotel London West

Accor London West

London Novotel

Novotel London West England

Novotel London West Hotel London

Novotel London West Hotel

Novotel London West London

Novotel London West Hotel London

Novotel London West Reviews

8.0

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Verified traveller

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay and Kind Staff :)

I enjoyed my recent stay at Novotel London West. Its is more on the expensive side but you get what you pay for. The staff were friendly and accommodating and my room was clean. It would have been nice to have a few more breakfast options but the food was nice. I’m grateful for the team for kindly giving me a discount for the car park - much an appreciated. I would stay here again if needed.

Stayed 4 nights in Oct 2024

8/10 Good

James

Business traveller

20 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

6/10 Okay

jeannine, west chester

20 Oct 2024

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

19 Oct 2024

Liked: Cleanliness, room comfort

Disliked: Staff & service

Stayed 1 night in Oct 2024

10/10 Excellent

Marcin

Travelled with family

17 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay in West London

Pet-friendly and conveniently located

Stayed 1 night in Oct 2024

10/10 Excellent

Jay

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, our third time staying here. Perfect for the Royal Albert Hall, just a short bus ride away. Very friendly, polite staff. Thank you.

Stayed 1 night in Oct 2024

10/10 Excellent

Mereoni

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was amazing

Stayed 1 night in Sep 2024

10/10 Excellent

Narelle

12 Oct 2024

Great location, close to transport that can take you anywhere you n the city. On the direct line to the airport. Extremely comfortable beds.

Stayed 3 nights in Oct 2024

10/10 Excellent

Lauren

Travelled with family

12 Oct 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Ching Lam

12 Oct 2024

Stayed 2 nights in Sep 2024

6/10 Okay

ian

12 Oct 2024

Disliked: Property conditions & facilities

The room was run down and outdated. It was expensive considering this.

Stayed 3 nights in Oct 2024

2/10 Terrible

Amy

Travelled with partner

12 Oct 2024

Disliked: Staff & service, property conditions & facilities

A/C available but not working, was told couldn’t fix a/c and couldn’t change rooms as all rooms were hot. Free water available -asked at front desk-said they would send it up to the room- never did. Rug had stains. Bed wrinkled. Loved the location to the Apollo. Quick-easy under 5 min walk to venue

Stayed 1 night in Oct 2024

10/10 Excellent

Faustinah

10 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

2/10 Terrible

Michelle

Business traveller

9 Oct 2024

Disliked: Staff & service

Poor behaviour from a large hotel chain

About a week before my trip I realised I had booked the wrong area of London, I promptly contacted both hotels.com and Novotel directly to ask if they could change location and if there was an extra charge for the change of location I would gladly pay the difference. Firstly a lack of response from the hotel when I contacted them directly (to this point still no response dispite stating a 72hr response) then after several lengthy attempts thru hotels.com the hotel chain said they would not change location or refund so I could rebook … this was a genuine mistake and the lack of empathy or understanding showed me a huge lack of respect from a large hotel group … disappointing …

Stayed 1 night in Oct 2024

10/10 Excellent

Jean Ann

8 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Overall great location. Tube Station easily within walking distance.

Stayed 3 nights in Sep 2024

10/10 Excellent

Mohammed Naiem

Business traveller, Travelled with partner

7 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location with parking. Professional and friendly staff.

Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Travelled with family

29 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly, relaxed atmosphere in the bar and reception area. Family friendly, and located perfectly for the Apollo. Nice touches like complementary sweets and fruit in the reception area. Also, as a Coeliac I dread hotel stays, but there were plenty of Gluten Free options at breakfast and on the food menu. That in itself is a reason for me to return. Great stay - very pleased!

Stayed 2 nights in Sep 2024

8/10 Good

Lotoya

26 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was a decent stay.

Stayed 3 nights in Sep 2024

10/10 Excellent

Behfuruz

Travelled with family

25 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We had an amazing stay here in Novotel and have been treated very friendly by Mr. Ryle from the Managment team. He is professional and very personable. The whole staff were polite and helpful. Rooms are very clean with fridge always full with bottled water, juice, pops… carpets are not very clean but overall, everything was clean and in great conditions. Lobby and common areas were classy and nice to enjoy your free or business time. Quick access to underground train station with a short cut right from the lobby. Restaurants were great for drinks, coffee. Food. Breakfast offered continental and English style options with great variety. My family and I felt right at home away from home. Highly recommended.

Stayed 2 nights in Sep 2024

8/10 Good

Viktoriya

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There is no USB charging ports in the room.

Stayed 8 nights in Sep 2024

6/10 Okay

Meihuey

Travelled with group

20 Sept 2024

Liked: Cleanliness

Perfect location, but hotel is old and need renovation.

Stayed 2 nights in Jul 2024

10/10 Excellent

Amy

20 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Aaron

Business traveller

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2024

10/10 Excellent

Vincent

16 Sept 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

James

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and friendly

Nice and easy process and friendly staff from start to finish of our stay. Clean and well appointed room. Could not have asked for much more. I would stay here again.

Stayed 1 night in Sep 2024