Novotel London West

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Where to?

Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service
Parking available
Bar

Explore the area

1 Shortlands, Hammersmith, London, England, W6 8DR

Eventim Apollo
‪6 min walk‬
Olympia Conference and Exhibition Centre
‪11 min walk‬
Kensington High Street
‪12 min walk‬
London (LHR-Heathrow)
‪30 min drive‬

Room options

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

24 sq m
City view
Sleeps 2
1 Queen Bed

Superior Room, 1 Double Bed with Sofa bed

24 sq m
City view
Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Executive Room, 1 Queen Bed with Sofa bed

24 sq m
City view
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Premier Room, 1 Queen Bed with Sofa bed

City view
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed with Sofa bed

24 sq m
City view
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed

24 sq m
City view
Sleeps 2
1 Queen Bed

Superior Twin Room, 2 Single Beds

24 sq m
City view
Sleeps 2
2 Twin Beds

Superior Twin Room, 2 Single Beds, Accessible

24 sq m
City view
Sleeps 2
2 Twin Beds

Superior Room, Multiple Beds

City view
Sleeps 3
2 Twin Beds and 1 Double Sofa Bed

Premier Room, 1 Queen Bed (Executive)

24 sq m
City view
Sleeps 2
1 Queen Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

6 Mar - 7 Mar

About this property

Hotel with 2 restaurants, a quick walk to Eventim Apollo

2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.

Novotel London West offers 630 air-conditioned accommodations with minibars and safes. 55-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The great public transit around Novotel London West gets high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants, and a gym are available.

Free WiFi
Enjoy a bite to eat at Artisan, a fine-dining restaurant that serves Modern European cuisine
English breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Guests have great things to say about the location and the helpful staff
6 minutes by foot from Eventim Apollo and a 5-minute drive from Westfield London Shopping Centre
Pets welcome for a fee (restrictions apply)

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 40 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 53745 square feet (4993 square meters) and includes a conference center. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Artisan - This fine-dining restaurant specializes in Modern European cuisine and serves dinner only.

Aroma - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Languages

English, French, Greek, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Covered self parking on site (GBP 36 per day)
Limited on-site parking
Wheelchair-accessible parking available
Height restrictions apply for on-site parking

Food and drink

English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 21.75 per person
2 restaurants
1 bar
24-hour room service

Restaurants on site

Artisan
Aroma

Things to do

Fitness centre

Family friendly

Laundry facilities
Fridge
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Vending machine

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

24-hour business centre
Computer station
Conference centre (53745 square feet of space)
Coworking spaces
Meeting rooms - 40

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Lift door width (centimetres): 107
Wheelchair-accessible parking
4 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Heating

Bathroom

Bath or shower
Eco-friendly toiletries
Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels

Entertainment

55-inch LCD TV
TV channels

Food and drink

Coffee/tea maker
Local meal delivery service
Minibar
Fridge

Bulk dispenser for toiletries
Connecting rooms available
Desk
Desk chair
Eco-friendly cleaning products provided
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe
Soundproofing
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 40.00

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: GBP 40.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 21.75 per person
Covered self parking fee: GBP 36 per day
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Early check-in fee: GBP 40.00 (subject to availability)
Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel

Novotel Hotel London West

Novotel London West

Accor London West

London Novotel

Novotel London West England

Novotel London West Hotel London

Novotel London West Hotel

Novotel London West London

Novotel London West Hotel London

Novotel London West Reviews

8.0

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Terrible

Alison

19 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

8/10 Good

Antoine

19 Nov 2024

Stayed 3 nights in Oct 2024

8/10 Good

Niall

Business traveller

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Difficult Check in

Check in was difficult as i was checking client in. I had to come to the hotel from outside to show my credit card. This was quite inconvenient

Stayed 1 night in Nov 2024

6/10 Okay

Cresnel

Travelled with family

17 Nov 2024

Liked: Staff & service

Lobby restrooms needs attention.

Stayed 2 nights in Oct 2024

10/10 Excellent

Shaun

17 Nov 2024

Stayed 5 nights in Oct 2024

8/10 Good

Jeevan

16 Nov 2024

Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller

15 Nov 2024

Disliked: Room comfort

Room was basic for it being an Executive room. Bed was not comfortable. Ordered breakfast for room, stated time but it was very late and had to ring to chase up.

Stayed 1 night in Nov 2024

10/10 Excellent

Bhushan

14 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Perfect for business as well as family stay

Stayed 6 nights in Nov 2024

6/10 Okay

Seng Yen

Travelled with family

14 Nov 2024

Liked: Cleanliness, staff & service

Walkable to Hammersmith station but you need to know exactly which exit to take. Service was indifferent, room was refurbished but bathroom was old, we had a bath towel that wasn’t clean, and the shower amenities provided was in a Rituals brand bottle but very watery and obviously diluted as if they were trying to cut costs. Left a small electronics device behind and it would have been a hassle to retrieve it as I had left the country so I was prepared to give it up, but it would still be nice if they had made an attempt to contact me and asked me what I would like to do with it.

Stayed 1 night in Nov 2024

10/10 Excellent

Ashifa

Travelled with group

13 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ashifa squire

The stay was very good . Staff were really friendly and helpful x

Stayed 2 nights in Nov 2024

4/10 Poor

Yan Chi Lana

13 Nov 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Fair

Stayed here for many times over the past few years. Been in different types of rooms. Only the premium executive rooms are up to standard. Cleanliness is just okay. Hardware is tired and outdated. Air conditioning in summer is a joke, even in winter times room is a bit too warm. Housekeeping for the room hit and miss. Location is convenient as it’s close to two tube stations.

Stayed 3 nights in Nov 2024

8/10 Good

Deborah

13 Nov 2024

Liked: Cleanliness

Stayed 1 night in Nov 2024

10/10 Excellent

Lorraine

12 Nov 2024

Liked: Amenities, property conditions & facilities

Quality for very reasonable prices

Stayed 1 night in Nov 2024

8/10 Good

Tony

Travelled with family

11 Nov 2024

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2024

6/10 Okay

Anthony

Travelled with partner

10 Nov 2024

Liked: Cleanliness

Directions to the hotel are nonexistent especially as the location is set around heavily trafficked roads, the hotel front of house is good, along with the bar and restaurant facilities although the bar staff were a bit unsure when specific drinks were requested. The room was minimalistic considering the spec of the room booked. Breakfast was ok although probably of the same standard of a premier Inn which to be honest is not a criticism but the cup and breakfast items needed more attention and replenishment as these were lacking and this was not a the busiest period. Overall pleasant stay but overpriced for the experience.

Stayed 1 night in Nov 2024

6/10 Okay

Steven

Travelled with group

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, friendly staff and very clean. Efficient check in. Only issue, it was a nightmare getting the lift from the ground floor to the reception area when we got back to the hotel in the evening !

Stayed 1 night in Nov 2024

8/10 Good

J

Business traveller

8 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Inishka

Travelled with partner

8 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a 6-night stay at Novotel and would recommend it to anyone traveling to London. The breakfast was great and there was a wide variety to choose from. The cleaning staff did an excellent job. The hotel is within walking distance of the train station and local transport. There were also many accessible restaurants and shopping. All in all a great hotel

Stayed 6 nights in Oct 2024

8/10 Good

Julian

6 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Generally the hotel is good value for money. Basic room but nice refurbished bar area although the one staff member was very slow in serving customers and would only serve coffee in takeaway cups.

Stayed 1 night in Oct 2024