Novotel London ExCeL

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Where to?

Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Room service
Bar
Housekeeping
Pet-friendly
24/7 front desk

Explore the area

7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

ExCeL Exhibition Centre
‪3 min walk‬
IFS Cloud Royal Docks Station
‪5 min walk‬
O2 Arena
‪9 min drive‬
London (LCY-London City)
‪6 min drive‬

Room options

Standard Room, 1 Queen Bed with Sofa bed

25 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

25 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Standard Room, 1 Queen Bed

25 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Single Beds

25 sq m
Sleeps 2
2 Twin Beds

Room, 1 Queen Bed, Accessible

Sleeps 2
1 Queen Bed

Premium Room, 1 Queen Bed (Executive)

25 sq m
Sleeps 2
1 Queen Bed

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

17 Apr - 18 Apr

About this property

Eco-certified hotel with a fitness center connected to the convention center in London

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe, and self parking. Housekeeping is available on request.

Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel London ExCeL's great location. During your stay, you'll be connected to the convention center, and just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Buffet breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the helpful staff and the location
Just a 3-minute walk from ExCeL Exhibition Centre and 4 minutes by foot from Royal Victoria Bridge
Pets welcome for a fee (restrictions apply)

Novotel London ExCeL offers its guests a sauna and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 4532 square feet (421 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10 AM.

Upper Deck - This brasserie serves breakfast, lunch, and dinner.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 25 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Restaurants on site

Upper Deck

Things to do

Gym
Sauna
Steam room
TV in common areas

Family friendly

Free cot
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

4,532 square feet of conference space
Business centre
Meeting rooms

Outdoors

On a river
On the boardwalk/promenade
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in room
Assistive listening devices
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

LCD TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Minibar

Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Heating
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 18.10 per person
Self parking fee: GBP 25 per night (in/out privileges)
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival at the property.

We should mention

Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel

Excel Novotel

Excel Novotel London

London Excel Novotel

London Novotel Excel

Novotel Excel

Novotel Excel Hotel

Novotel Excel Hotel London

Novotel Excel London

Novotel London Excel

Accor London Excel

Novotel London ExCeL England

Novotel London Excel Hotel London

Novotel London ExCeL Hotel

Novotel London ExCeL London

Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Zhang

Travelled with family

2 Jan 2025

Liked: Cleanliness, staff & service, amenities

there is an airport near this hotel. you can hear the engine sound around 7ish in the morning. that's definitely something to consider for light sleepers

Stayed 1 night in Dec 2024

8/10 Good

Peter

1 Jan 2025

Liked: Staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

10/10 Excellent

Tania

28 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Dec 2024

10/10 Excellent

Larissa

Travelled with group

27 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for ExCel events!

This hotel is so close to ExCel! So very convenient. The breakfast buffet is very good too. One thing that could be improved is the outlet situation--it was very difficult and inconvenient to charge devices.

Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

26 Dec 2024

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

Overall satisfied, the staff managed to surprise us with a free drink and a gift in the room as it was my Birthday weekend. The only issue was smell in the actual toilet.

Stayed 2 nights in Dec 2024

8/10 Good

Sarah

Travelled with family

23 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel staff were friendly, the room was lovely, the location was easy to get to on the Elizabeth line and it’s just a 2 minute walk to the London Excel centre.

Stayed 2 nights in Dec 2024

10/10 Excellent

John

Travelled with family

23 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

6/10 Okay

Frances

Travelled with family

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

The room was far too hot and air con doesnt work

Stayed 1 night in Dec 2024

6/10 Okay

Lisa

Travelled with family

21 Dec 2024

Liked: Staff & service, amenities

The aircon wasn’t working in our room and it was very hot. Although the room was clean, it was definitely tired. Lots of areas of damaged paint, damage to some of the bathroom fittings (didn’t affect use but didn’t look great). Pillows had seem better days and sofa bed cushions were stained. However the staff were very friendly and the hotel location is excellent for the excel.

Stayed 3 nights in Dec 2024

8/10 Good

Amanda

Travelled with group

20 Dec 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Great location

Always a good stay/ location for the horse show. Breakfast good choice but need more drinks machines or separate hot water for tea as 2 machines not enough for volume of customers. Reception toilets always smell stale though so please consider an air freshener with regular bursts !!

Stayed 1 night in Dec 2024

8/10 Good

Shaun

19 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Sam

15 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Rooms great, spacious and clean

Stayed 1 night in Dec 2024

10/10 Excellent

Thomas, Seaham

12 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Veronika

Travelled with partner

9 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our room was soo nice on the 9th floor

Stayed 1 night in Dec 2024

8/10 Good

Glen

4 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Brian

2 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

6/10 Okay

Gemma

Business traveller

29 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Trisha

Business traveller

28 Nov 2024

Liked: Cleanliness, staff & service, amenities

The accommodation was in a perfect location for London Excel with excellent public transportation getting there. My room was comfortable and quiet. The only 2 main problems were in the bathroom. The bathroom sink wouldn’t drain which was a bit gross. The shower head was impossible to tilt down therefore the water shot out horizontally, this was awkward.

Stayed 1 night in Nov 2024

10/10 Excellent

GARY

23 Nov 2024

Stayed 1 night in Nov 2024

8/10 Good

Christopher James

21 Nov 2024

Stayed 1 night in Nov 2024

8/10 Good

Katherine

Travelled with family

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

10 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I am writing to express my dissatisfaction with the condition of the executive room I was assigned during my recent stay at your hotel. I had high expectations based on the price and the room type I booked, but unfortunately, my experience was far below these expectations. Upon arrival, I immediately noticed that the room had not been properly cleaned. The bed was untidy, and the carpet was visibly dirty. The mirrors were smeared and had clearly not been cleaned. Most concerning were the pillowcases, which had visible red/brown stains on them — an unacceptable condition. Additionally, the air conditioning in the room was not functioning properly. Despite having the AC running for over five hours straight, the room remained uncomfortably hot, making it difficult to relax or sleep. This, combined with the other cleanliness issues, made my stay much less pleasant than anticipated. I had specifically booked an executive room, expecting a certain level of comfort and quality, including a nice view and a balcony. However, there was no balcony, and the view from the room was disappointing, which further detracted from my experience. Given the poor state of the room, the non-functioning AC, and the discrepancies between what was promised and what was delivered, I feel that the standards of cleanliness and service were far below what should be expected from a hotel of your reputation. I kindly request that you address this matter , whether through a partial refund, compensation.

Stayed 1 night in Nov 2024