Novotel London ExCeL

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Where to?

Dates

March 2025

April 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast available
Room service
Bar
Housekeeping
Pet-friendly
24/7 front desk

Explore the area

7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

ExCeL Exhibition Centre
‪3 min walk‬
Royal Victoria Bridge
‪4 min walk‬
IFS Cloud Royal Docks Station
‪5 min walk‬
London (LCY-London City)
‪6 min drive‬

Room options

Standard Room, 1 Queen Bed with Sofa bed

25 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

25 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Standard Room, 1 Queen Bed

25 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Single Beds

25 sq m
Sleeps 2
2 Twin Beds

Room, 1 Queen Bed, Accessible

Sleeps 2
1 Queen Bed

Premium Room, 1 Queen Bed (Executive)

25 sq m
Sleeps 2
1 Queen Bed

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

18 Mar - 19 Mar

About this property

Eco-certified hotel with a fitness center connected to the convention center in London

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe, and self parking. Housekeeping is available on request.

Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel London ExCeL's great location. During your stay, you'll be connected to the convention center, and just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Buffet breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the location and the helpful staff
Just a 3-minute walk from ExCeL Exhibition Centre and 4 minutes by foot from Royal Victoria Bridge
Pets welcome for a fee (restrictions apply)

Novotel London ExCeL offers its guests a sauna and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 4532 square feet (421 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10 AM.

Upper Deck - This brasserie serves breakfast, lunch, and dinner.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 25 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–10 AM: GBP 18.10 per person
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Upper Deck

Things to do

Fitness centre
Sauna
Steam room

Family friendly

Free cots/infant beds
Laundry facilities
Soundproofed rooms

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

Business centre
Conference space (4532 square feet)
Meeting rooms

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in room
Assistive listening devices available
Lift
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)
Wheelchairs available on site

At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

TV channels
LCD TV

Food and drink

Coffee/tea maker
Minibar

Bulk dispenser for toiletries
Connecting rooms available
Desk
Desk chair
Eco-friendly cleaning products provided
Energy-saving switches
Free newspapers
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe
Soundproofing
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 18.10 per person
Self parking fee: GBP 25 per night (in/out privileges)
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival at the property.

We should mention

Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel

Excel Novotel

Excel Novotel London

London Excel Novotel

London Novotel Excel

Novotel Excel

Novotel Excel Hotel

Novotel Excel Hotel London

Novotel Excel London

Novotel London Excel

Accor London Excel

Novotel London ExCeL England

Novotel London Excel Hotel London

Novotel London ExCeL Hotel

Novotel London ExCeL London

Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Brian

2 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

6/10 Okay

Gemma

Business traveller

29 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Trisha

Business traveller

28 Nov 2024

Liked: Cleanliness, staff & service, amenities

The accommodation was in a perfect location for London Excel with excellent public transportation getting there. My room was comfortable and quiet. The only 2 main problems were in the bathroom. The bathroom sink wouldn’t drain which was a bit gross. The shower head was impossible to tilt down therefore the water shot out horizontally, this was awkward.

Stayed 1 night in Nov 2024

10/10 Excellent

GARY

23 Nov 2024

Stayed 1 night in Nov 2024

8/10 Good

Christopher James

21 Nov 2024

Stayed 1 night in Nov 2024

8/10 Good

Katherine

Travelled with family

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

10 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I am writing to express my dissatisfaction with the condition of the executive room I was assigned during my recent stay at your hotel. I had high expectations based on the price and the room type I booked, but unfortunately, my experience was far below these expectations. Upon arrival, I immediately noticed that the room had not been properly cleaned. The bed was untidy, and the carpet was visibly dirty. The mirrors were smeared and had clearly not been cleaned. Most concerning were the pillowcases, which had visible red/brown stains on them — an unacceptable condition. Additionally, the air conditioning in the room was not functioning properly. Despite having the AC running for over five hours straight, the room remained uncomfortably hot, making it difficult to relax or sleep. This, combined with the other cleanliness issues, made my stay much less pleasant than anticipated. I had specifically booked an executive room, expecting a certain level of comfort and quality, including a nice view and a balcony. However, there was no balcony, and the view from the room was disappointing, which further detracted from my experience. Given the poor state of the room, the non-functioning AC, and the discrepancies between what was promised and what was delivered, I feel that the standards of cleanliness and service were far below what should be expected from a hotel of your reputation. I kindly request that you address this matter , whether through a partial refund, compensation.

Stayed 1 night in Nov 2024

10/10 Excellent

Ibrahim

8 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2024

10/10 Excellent

Becky

5 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2024

8/10 Good

Kerry

Travelled with family

5 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

8/10 Good

Mike

4 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Loved the location

Stayed 1 night in Nov 2024

8/10 Good

Jonathan

Travelled with family

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

A well serviced hotel. our room was spacious and well equipped with everything one needs. However the room was too hot and the air condition wasn't working. It had a car park attached but the parking fee was to high (£25).

Stayed 1 night in Nov 2024

10/10 Excellent

Cathleen

2 Nov 2024

Stayed 4 nights in Oct 2024

4/10 Poor

zion

2 Nov 2024

Stayed 2 nights in Oct 2024

8/10 Good

Kevin

Travelled with group

2 Nov 2024

Liked: Cleanliness

Lack of Ventilation and A/C

It was decent hotel i stayed over last weekend but it was lack of ventilation is terrible and air conditioning doesnt exist in my hotel executive room was not good i couldnt even breathe and it was too hot to sleep overnight

Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Travelled with family

1 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful Docklands

Lovely location and great service. There were a couple of things we needed and were sorted as soon as we asked.

Stayed 3 nights in Oct 2024

6/10 Okay

Kayvanna

Travelled with family and small children

1 Nov 2024

Liked: Property conditions & facilities

Disliked: Amenities

Hotel smelled lovely. Most of the people working reception was kind and helpful... Unfortunately I had to ask twice for my shower to be looked at because it did not drain well most of my stay. Found discarded plastic under the sofa bed. Our room had no drinking water, shower caps or even footwear like the other rooms. I loved the location but there can be improvements in service.

Stayed 3 nights in Oct 2024

10/10 Excellent

Simon

Travelled with family

1 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Victoria

Travelled with family

30 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

From the start to finish can’t fault anything. We arrived earlier than check in but was able to leave our bags and explore London before coming back. Slept like a log and the breakfast was amazing. Will definitely be returning here again very soon. Highly recommended, friendly and very accommodating staff. Thank you

Stayed 1 night in Oct 2024