Novotel London Canary Wharf Hotel

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Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Room service

Housekeeping

Explore the area

40 Marsh Wall, London, England, E14 9TP

One Canada Square
‪8 min walk‬
Museum of London Docklands
‪10 min walk‬
Cutty Sark
‪12 min drive‬
London (LCY-London City)
‪19 min drive‬

Room options

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed

21 sq m
Sleeps 2
1 Double Bed

Superior Room, 2 Single Beds, Accessible

25 sq m
Sleeps 2
2 Twin Beds

Superior Twin Room, 2 Single Beds

21 sq m
Sleeps 2
2 Twin Beds

Studio, 1 King Bed

40 sq m
Sleeps 2
1 King Bed

Executive Room, 1 Double Bed (Premium)

21 sq m
City view
Sleeps 2
1 Double Bed

Deluxe Twin Room

21 sq m
Sleeps 3
2 Twin Beds

Executive Suite, 1 King Bed

40 sq m
City view
Sleeps 2
1 King Bed

Superior Double Room, 1 Double Bed, City View

21 sq m
City view
Sleeps 2
1 Double Bed

Superior Twin Room, 2 Single Beds, City View

21 sq m
City view
Sleeps 2
2 Twin Beds

Similar properties

Spa

Free WiFi

Restaurant

Air conditioning

for 1 room

includes taxes & fees

15 Feb - 16 Feb

About this property

Eco-certified London hotel in Canary Wharf with a fitness center

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.

Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Novotel London Canary Wharf Hotel's great location gets high marks from our customers. During your stay, you'll be within walking distance of Thames River. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.

Free WiFi
Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
Full breakfast served weekends for a fee
Take a swim in the indoor pool
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes a gym and a sauna
Guests have great things to say about the breakfast and the clean accommodations
Just a 1-minute drive from Thames River and 7 minutes from Tower Bridge
Pets welcome for a fee (restrictions apply)

Novotel London Canary Wharf Hotel offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A rooftop terrace, multilingual staff, and a garden are also featured at the eco-certified Novotel London Canary Wharf Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 11:00 AM.

Canary Coffee - Onsite coffee shop.

BOKAN 37 - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.

BOKAN 38 - This cocktail bar serves light fare only. Open daily.

BOKAN 39 - Onsite rooftop bar. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Full breakfast available for a fee weekends 7:00 AM–11:00 AM: GBP 25 per person
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service

Restaurants on site

Canary Coffee
BOKAN 37
BOKAN 38
BOKAN 39

Things to do

Bike parking
Bike storage
Fitness centre
Indoor pool
Sauna

Family friendly

Indoor pool
Laundry facilities
Snack bar/deli

Conveniences

Banquet hall
Lift
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Garden
Rooftop terrace
Vegetable garden

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Hardwood flooring in room
Deep-pile carpet in room

100% renewable energy
At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Romance packages available
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

55-inch flat-screen TV
Digital channels

Food and drink

Coffee/tea maker
Electric kettle

Bulk dispenser for toiletries
Connecting rooms available
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

Pets: GBP 25 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 25 per person
Pet fee: GBP 25 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel London Canary Wharf Hotel

Novotel London Canary Wharf

Novotel London Canary Wharf (opening November 2016)

Novotel London Canary Wharf England

Novotel London Canary Wharf (Opening soon)

Novotel London Canary Wharf

Novotel London Canary Wharf Hotel Hotel

Novotel London Canary Wharf Hotel London

Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Sharlene

Travelled with group

27 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was ok, expected it to be a bit larger considering I upgraded, but for me personally what the biggest let down was the TV did not have any streaming apps not even Netflix which was very disappointing as the TV itself was large and a good brand but wasted as I had to watch standard channels. Staff were exceptional very friendly and approachable.

Stayed 1 night in Oct 2024

10/10 Excellent

Adama

Travelled with family

27 Oct 2024

Liked: Staff & service, property conditions & facilities

Very nice room service was great defl recommended

Stayed 3 nights in Oct 2024

8/10 Good

Andrada

Travelled with group

24 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Rachel, London

16 Oct 2024

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Oct 2024

10/10 Excellent

Tracey

Business traveller

15 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Stayed 2 nights in Oct 2024

6/10 Okay

Shamas

13 Oct 2024

Stayed 7 nights in Jun 2024

10/10 Excellent

Amina

11 Oct 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Clare

Travelled with partner

5 Oct 2024

Liked: Amenities, property conditions & facilities

The lady on reception was especially friendly and helpful (I think she was from Italy) she was a credit to the hotel! The room was clean and spacious. The only negative was that the pool water was dirty as there was lots of tissue/paper in the pool. I was unsure if the filter was not working properly? Other than that minor issue, I would highly recommend the hotel and surrounding area 🙂

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

30 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

September stay

We booked a room with a city view, and the view was amazing! Could not fault the room, comfy bed and good bathroom. However, the bathroom screen did not have a rubber seal on meaning the floor did get soaked every time we had a shower. Will definitely stay again!

Stayed 2 nights in Sep 2024

8/10 Good

Andy

28 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Othello

Travelled with family, Travelled with group

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The check-in process was easy; the staff was outstanding. The breakfast was one of the highlights of our stay and the dining staff went above and beyond to accommodate us including daily reserving a table for six and making jokes that made our party feel comfortable and welcome. When we return to London (from the U.S.) we will look no farther for our hotel stay than Novotel, Canary Wharf.

Stayed 3 nights in Sep 2024

10/10 Excellent

Joshua

Travelled with family

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a comfortable and clean stay for my mums birthday , special thanks to the hotel for making it nice for her. Only bit of feedback (not complaint) would be the carpets look like they need a bit of attention in our room.

Stayed 1 night in Sep 2024

10/10 Excellent

Mali

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

19 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Aileen

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Rado was great!

Stayed 1 night in Sep 2024

10/10 Excellent

Safeena

Travelled with family and small children

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is stunning, nice and clean. You can go for a nice stroll as have plenty of amenities near by. However, the hotel has no parking facilities which is a must. Its was very hard to find a parking space in the parking lot. We had to pay £26 for 24 hours. Its was 15 minutes walk back to the hotel.

Stayed 1 night in Sep 2024

6/10 Okay

Kane

8 Sept 2024

Liked: Cleanliness, room comfort

Disliked: Staff & service

Novotel

Considering the prices this hotel charge, I would expect the condition of the rooms to be better than they are. I would also expect a warmer and friendlier greeting from front of house staff both on arrival and departure I found these interactions quite rude and almost as though we were interrupting them! The television didnt work either. Beds were comfortable

Stayed 2 nights in Sep 2024

8/10 Good

Rachel

Travelled with family

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A 10 minute or so walk from Canary Wharf underground/overground stations, and the DLR, so a very accessible place to stay when in the area. We attended a concert at the O2 and were back at the hotel just after 10.30, so also a great place to stay if you are doing the same. We paid for a City View room and my daughter chose to sleep with her head at the wrong end of her bed so that whenever she opened her eyes she saw the City - she loved it! The shower arrangement with the on/off opaque window was not our preference - in our view these are great for double rooms but not ideal in a twin. Yes, if you were there alone or as a couple, then it would be great to shower whilst taking in the view, but not ideal for friend groups etc. Also, the doors to the bathroom were quite difficult to operate. Breakfast was ok - have had worse in a hotel - but have had better too. Would have liked fresh coffee and tea rather than using machines. One other thing - we got back to the hotel at 10.40pm - we wanted to go to the bar and have a drink before it closed at 11pm. However they refused to serve us, telling us that they close the till at 10, but allow guests to remain until 11. What a stupid arrangement! And finally, if you like your hotel room cool I have a top tip. The aircon is set to not go lower than 19, but if you ring reception they can override it and set it lower.

Stayed 1 night in Sep 2024

8/10 Good

Bally

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay shame the roof too was closed will be back

Stayed 3 nights in Aug 2024

2/10 Terrible

Tpain

3 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

Stayed 3 nights in Jul 2024

10/10 Excellent

Rodney

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Yvonne

31 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Staff were courteous and helpful. We had spectacular views of London and enjoyed the views from the bar and during breakfast. A short walk from the shops and restaurants at Canary Wharf so an ideal location.

Stayed 1 night in Aug 2024

8/10 Good

Zarif

Travelled with group

29 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

austeja

Travelled with partner

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug 2024

6/10 Okay

NAZHDAT

Travelled with partner

25 Aug 2024

Liked: Cleanliness

Staff seemed slow and highly strung. Never enough people on checkin/check out. Roof top bar closed. Bokan restaurant had a strange fish smell. Sauna was out of order. Door in bedroom badly designed. Made a loud noise every time trying to close it.

Stayed 1 night in Aug 2024