Mstay Russell Court Hotel

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Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Housekeeping

Laundry

Air conditioning

Free WiFi

Explore the area

Russell Road, 9, London, ENG, W14 8JA

Kensington High Street
‪2 min walk‬
Olympia Conference and Exhibition Centre
‪4 min walk‬
Cromwell Road
‪10 min walk‬
London (LHR-Heathrow)
‪32 min drive‬

Room options

19-inch flat-screen TV with digital channels, TV

Family

12 sq m
City view
Sleeps 4
2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Twin

16.9 sq m
City view
Sleeps 2
2 Twin Beds

Double

17 sq m
City view
Sleeps 3
1 Double Bed

Family Deluxe

25 sq m
Sleeps 6
1 Double Bed and 2 Twin Beds

Single

10 sq m
Sleeps 1
1 Twin Bed

Triple

25 sq m
Sleeps 3
1 Double Bed and 1 Twin Bed

Similar properties

Kitchen

Free WiFi

Laundry

Outdoor space

for 1 room

includes taxes & fees

15 Feb - 16 Feb

About this property

Edwardian hotel in London

This smoke-free hotel features concierge services, dry cleaning, and laundry facilities. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.

Mstay Russell Court Hotel offers 20 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 19-inch flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

During your stay at Mstay Russell Court Hotel, you're just a quick walk from Kensington High Street. Enjoy features like dry cleaning service and concierge services.

Free WiFi
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Steps from Kensington High Street and 4 minutes by foot from Olympia Conference and Exhibition Centre

Mstay Russell Court Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. Mstay Russell Court Hotel also features laundry facilities, dry cleaning/laundry services, and a front-desk safe. The front desk is open around the clock.

This 3-star London hotel is smoke free.

Languages

English, Italian, Latvian, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

Available in all rooms: Free WiFi

Family friendly

Laundry facilities

Conveniences

Lift
Front-desk safe

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

Lift

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

19-inch flat-screen TV
Digital channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water

Desk
Individually decorated
Individually furnished
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

The front desk is open Monday - Saturday (9:00 AM - 5:00 PM)

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk, lockbox

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Rollaway bed fee: GBP 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards, debit cards, and cash

Cashless transactions are available

Onsite parties or group events are strictly prohibited

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property's front desk is open during the following times:

Monday - Saturday: 9:00 AM - 5:00 PM

This property doesn't offer after-hours check-in. Guests will receive lockbox information.

We should mention

One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NOX HOTELS Olympia

Mstay Russell Court

NOX HOTELS | Olympia

Mstay Russell Court Hotel Hotel

Mstay Russell Court Hotel London

Mstay Russell Court Hotel Hotel London

Mstay Russell Court Hotel Reviews

8.2

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

10/10 Excellent

Oltion

25 Jul 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2021

4/10 Poor

Natalie

17 Jul 2021

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Like sleeping in an ashtray

Like sleeping in an ashtray. The room had clearly been smoked on and used by a smoker. I awoke with a sore throat each morning and could smell stale smoke constantly during my stay. I was telephoned had told to check in at another premises. Not too far away however I had a heavy bag and had already travelled a few hours. The advert shows a large breakfast offering. Ignore it there is none at all. The saving grace was the staff booking in who were very courteous and the 24 hour helpline who recharged my room key.

Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

10 Apr 2021

Disliked: Staff & service, property conditions & facilities

Awful.

Awful. Bed side lamps not working the from day one to five and the hotel only apologised and said they couldn’t do anything about it, so we had to use the main lights and keep getting up and walking to the otherwise of the room to switch on and off. The shower blocked and over flooded the bathroom on the third night, and no help was available as reception closes at 5PM the middle of the night helpline suggested we pour hot water down it with a kettle... - to an already over flooded shower and sink hole. We awaited a response from the hotel and didn’t receive anything until the day we checked out (we had to contact them) in which they offered a later check out time which we accorded but felt it wasn’t enough considering we were up until 3AM ensuring the flooded shower water didn’t enter the main room and then we locked ourselves out due to scavenging the hotel for towels or anything of use to dry with. The compensation was awful and we haven’t received any at all, and we’re threatened to leave or risk losing our security deposit, because we felt a 3PM check out wasn’t enough - (we checked out at 1PM, 1 hour after the checkout time of 12PM). Awful experience and won’t be booking again.

Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller

23 Mar 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was good! Clean and tidy overall. But it was a shame there no one at the reception for little enquiries. Plus no way to heat up your food!

Stayed 7 nights in Mar 2021

10/10 Excellent

Verified traveller

22 Mar 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We loved the area, and the commodities inside the hotel room. Mini fridge abs microwave meant being able to purchase food to use instead of buying out. The room was spacious, clean abs couple friendly. Cons: skirting boards were all broken and unstuck from the wall which adds worry considering a deposit is required in case of damages (what if they think I did it) kind of worry; a light bulb was also damaged on one side of the bed (personal lamp), room cleaning service was also not fixed, as it was anyway we’re between 12PM and 2PM.

Stayed 2 nights in Mar 2021

6/10 Okay

Samer

Business traveller, Travelled with group

14 Dec 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 2 nights in Dec 2020

10/10 Excellent

Terry

Business traveller

4 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

31 Mar 2020

Stayed 1 night in Mar 2020

6/10 Okay

Hari

Business traveller

11 Mar 2020

Disliked: Staff & service

Don’t expect good service

The place was okay, However the staff were not polite or friendly.

Stayed 1 night in Mar 2020

10/10 Excellent

Charlie

Travelled with partner

6 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the cleanest hotel i have been to. I am quite allergic to dust, but with this hotel, I have no problem with my allergy whilest staying there.

Stayed 5 nights in Feb 2020

6/10 Okay

Larraine

Business traveller

4 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

The room was tiny, ok for one person for one night but otherwise would be difficult.

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

2 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Traveling solo for a weekend in London. Great location, very clean room and service. the room (double bedroom) has no space, it is a small room with clever ideas to make it a bit comfortable.

Stayed 1 night in Feb 2020

10/10 Excellent

Panagiotis

Travelled with family

28 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Very nice and clean room with wc and shower. Reception staff friendly and helpful. Recommended if you fancy a nice spot in central London.

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

19 Feb 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

9 Feb 2020

Liked: Cleanliness

The bedroom, although clean was very small The dining area for breakfast was also small and quite claustrophobic The hot food was not very hot although there was a reasonable selection

Stayed 2 nights in Feb 2020

8/10 Good

Maresa

Business traveller

14 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient for Olympia Trade Fairs. Clean, quiet and comfortable.

Stayed 1 night in Jan 2020

10/10 Excellent

Julia

Travelled with family

11 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value stay in lovely room

Room was clean, comfortable, relatively quiet and very warm. En-suite shower room was clean and modern. Toiletries, and hair dryer provided. Bed and towels changed daily. Kettle, tea bags selection, coffee etc supplied. Breakfast was basic, self service. Bread to toast, cereal, boiled eggs, yogurt and apples plus tea or coffee served to you. Adequate but I probably wouldn’t bother with the breakfast again. Many cafes close by were breakfast could be bought. Overall a lovely stay and would definitely stay there again. Locality nice with shops, cafes and restaurants and tube station about 10 minutes walk away. I’d rate it 9.5 out of 10.

Stayed 2 nights in Jan 2020

8/10 Good

Jennifer

Travelled with group

6 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MStay

Lovely clean hotel, friendly and helpful staff. Good breakfast.

Stayed 1 night in Jan 2020

8/10 Good

Zadoo

5 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unlikely to stay there again.

The table, remote kettle and other things in the room were very dusty so unlikely they’re cleaned regularly. However the bed was clean. The room is spacious and hotel close to good eats. However do not have a waiting area, no Vending machine or area to buy water unnecessary things so you have to go out of the hotel and this is very inconvenient. The person at the front desk was amazing. Very polite very helpful. I’m embarrassed I can’t remember his name I think it’s David, he’s from Columbia. This hotel is very close to the Olympia train station so that’s helpful

Stayed 1 night in Nov 2019

8/10 Good

Sassona

3 Jan 2020

Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

31 Dec 2019

Liked: Cleanliness

The staff at this hotel were very pleasant and helpful.

Very satisfied

Stayed 5 nights in Dec 2019

10/10 Excellent

EMMA

Travelled with group

26 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely clean friendly hotel - perfectly positioned for Olympia or touring London

Stayed 1 night in Dec 2019

10/10 Excellent

Elaine

Travelled with family

24 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

10/10 Excellent

Nicola

21 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

10/10 Excellent

Deborah

Travelled with family

20 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me and my 2 daughters stayed overnight while we were visiting the international horse show at Olympia. It is a little gem to find, so close to the show and the station. It is a very friendly hotel, so happy to look after your luggage in a locked cupboard before check in time. Our room was immaculate, very clean and comfy beds. Lovely and warm. We had tea, coffee, biscuits, bottles of water provided and all toiletries in the bathroom. There is a lift which is useful with cases. Breakfast was lovely, very good choice. Second year we have stayed over here and wouldn’t consider looking anywhere else. Thank you so much!

Stayed 1 night in Dec 2019