Mercure London Heathrow Hotel

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Dates

February 2025

March 2025

In-room safe, desk, blackout curtains, soundproofing

Overview
Rooms
Location
Policies

Popular amenities

Bar

Room service

Gym

Parking available

Breakfast available

24/7 front desk

Explore the area

Shepiston Lane, Hayes, England, UB3 1LP

London Motor Museum
‪18 min walk‬
Stockley Park
‪2 min drive‬
Airport Bowl
‪4 min drive‬
London (LHR-Heathrow)
‪8 min drive‬

Room options

Superior Room, 1 Double Bed

12 sq m
Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds

16 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 Single Bed

12 sq m
Sleeps 1
1 Twin Bed

Standard Room, 1 Queen Bed

12 sq m
Sleeps 2
1 Queen Bed

Deluxe Room, 1 Double Bed

12 sq m
Sleeps 2
1 Double Bed

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

12 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Standard Room, Multiple Beds

12 sq m
Sleeps 3
1 Queen Bed and 1 Twin Bed

Similar properties

Free WiFi

Restaurant

Air conditioning

Breakfast available

for 1 room

includes taxes & fees

5 Feb - 6 Feb

About this property

Suburban Hayes hotel in Pinkwell with a fitness center

A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.

Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Our customers tell us they can't get enough of the breakfast at Mercure London Heathrow Hotel. During your stay, you'll be within walking distance of Stockley Park. Features include free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Full breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and a porter
Onsite recreation includes a gym
Guests have great things to say about the helpful staff and the breakfast
12 minutes by car from Windsor Castle and 14 minutes from LEGOLAND® Windsor

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center, 6 meeting rooms, and limo/town car service.

WiFi is free in public spaces. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Mercure London Heathrow Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Hayes hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 9:30 AM.

Borders Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Borders Lounge - This restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Outside Seating Area - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Languages

English, French, Hindi, Italian, Polish, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 16 per day)
Limited on-site parking
Electric car charging station on site
Limo/town car service

Food and drink

Full breakfast available for a fee daily 7:00 AM–9:30 AM: GBP 14.95 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available
Coffee/tea in a common area

Restaurants on site

Borders Restaurant
Borders Lounge
Outside Seating Area

Things to do

Fitness centre

Family friendly

Laundry facilities
Fridge
Snack bar/deli
Soundproofed rooms

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Business services

Business centre
Conference centre
Meeting rooms - 6

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Step-free path to entrance

Annual offsets purchased for at least 10% of carbon footprint
At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive recycling policy
Double-glazed windows
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains

Bathroom

Bath or shower
Eco-friendly toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Fridge

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board
Laptop-compatible safe
LED light bulbs
Phone
Soundproofing
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon

Early check-in subject to availability

Early check-in fee: GBP 10.00

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 10.00

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from November 18 2024 to January 1 2026 (dates subject to change).

The following facilities are closed seasonally each year. They will be closed from November 1 to January 1:

One of the dining venues
Bar/Lounge
Business center
Fitness facilities
Laundry facilities
Meeting facilities
Parking area

The property will be renovating from November 18 2024 to January 31 2026 (completion date subject to change). The following areas are affected:

One of the dining venues
Bar/lounge
Business center
Elevator
Exterior
Fitness facilities
Front desk
Hallway
Laundry facilities
Lobby
Meeting facilities
Parking area

During renovations, the hotel will make every effort to minimize noise and disturbance.

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

Dining venue(s)
Fitness facility

The following facilities are closed on Friday and Saturday:

Dining venue(s)
Fitness facility

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 14.95 per person
Self parking fee: GBP 16 per day
Early check-in fee: GBP 10.00 (subject to availability)
Late check-out fee: GBP 10.00 (subject to availability)
Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Heathrow

Comfort Heathrow Hotel

Comfort Hotel Heathrow

Heathrow Comfort

Heathrow Comfort Hotel

Hotel Comfort Heathrow

Mercure London Heathrow

Comfort Hotel Heathrow Hayes, UK - Greater London

Mercure London Heathrow Hotel Hotel

Mercure London Heathrow Hotel Hayes

Mercure London Heathrow Hotel

Mercure London Heathrow Hayes

Mercure London Heathrow

Mercure London Heathrow Hotel Hayes, UK - Greater London

Mercure London Heathrow Hotel Hayes

Mercure London Heathrow Hotel Hotel Hayes

Mercure London Heathrow Hotel Reviews

6.6

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

10/10 Excellent

CHENG

Travelled with family

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2024

8/10 Good

Carys

Business traveller, Travelled with group

21 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good all round venue

Stayed 1 night in Oct 2024

2/10 Terrible

Jose

Travelled with family and small children

20 Oct 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The check in was very bad. Only one person. The breakfast tickets a hand broken paper with hand writing The hotel is like an ugly maze The rooms are old and dirty. The room carpet full of strange stains The toilet was not flushing The tab drain was plugged The hair dryer was not working The room had missing or burned lights The tv signal was freezing The room had only two tiny individual beds even when I asked for a 2 person bed and an individual bed The walls to reach the rooms were ugly I WANT A REFUND ! The worst hotel I stayed in 15 years traveling.

Stayed 1 night in Oct 2024

10/10 Excellent

Gary, Bishop Auckland

19 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to Heathrow airport. I stay here every time I fly out of London.

Stayed 1 night in Sep 2024

10/10 Excellent

Nora, Chula Vista

18 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Oct 2024

4/10 Poor

Jez

Business traveller

16 Oct 2024

Disliked: Staff & service, property conditions & facilities, room comfort

second time i have used this hotel and second time they messed up our rooms and gave us double rooms and not twin rooms. booked 3 rooms for 3 nights. we wont be returning again . at least the parking is good

Stayed 1 night in Oct 2024

10/10 Excellent

Almubin

16 Oct 2024

Stayed 1 night in Oct 2024

2/10 Terrible

faith

Business traveller

16 Oct 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

There was a lady at the Front Desk that was very helpful.But besides that the location is in a remote dirty area,the rooms are ran down and the “bed” felt like a box spring instead of a mattress. The nicest part of the hotel is the reception area.I would not recommend that hotel to any women solo traveling. I did not feel safe.The male front desk offered the ground floor room.Very disappointing even for just an overnight stay.

Stayed 1 night in Oct 2024

8/10 Good

Alvin

15 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

2/10 Terrible

John

Business traveller

14 Oct 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Not sure how this location keeps the Mecure brand? The room is like a closet. The bathrooms need a drain on outside of tub since water always spills over and stays there. The hallways and room are tiny. The transport to airport is not convenient must get bolt or uber and its not cheap. .

Stayed 2 nights in Oct 2024

6/10 Okay

Cheryl

Travelled with partner

13 Oct 2024

Disliked: Staff & service, amenities

Its a nice hotel but very noisy could hear everything from the room upstairs and they dont tell you that parking cost £16.00! Staff werent really interested no proper meet and greet at reception and answering your mobile phone while checking a person in is wrong in my opinion

Stayed 1 night in Oct 2024

2/10 Terrible

Kimberly

12 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The place is not a heathrow airport place smelt not friendly dirt service not very nice at all in bad location only good thing is close to buses and train

Stayed 1 night in Oct 2024

2/10 Terrible

Kimberly

12 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Not very welcoming staff. The hotel had a muggy dirty smell covered up with cheap air freshener. Isnt a airport hotel as advertised too far out not a good eria

Stayed 3 nights in Oct 2024

10/10 Excellent

Elrich

12 Oct 2024

Stayed 1 night in Oct 2024

2/10 Terrible

Farooq

12 Oct 2024

Stayed 1 night in Oct 2024

2/10 Terrible

Carrieanne France

Travelled with family

11 Oct 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

2/10 Terrible

Mathew, Llanelli

11 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

8/10 Good

Susan

9 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Karla

8 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The property was clean and tidy

Stayed 1 night in Oct 2024

8/10 Good

Susel

7 Oct 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Oct 2024

4/10 Poor

Home

7 Oct 2024

Liked: Cleanliness, room comfort

Disliked: Staff & service

Won’t be returning

Horrible experience, I literally booked this hotel for the electric charging so I could drive from home charge the car whilst I washed to go out for what I needed to then charge again over night and their charging point didn’t work… so had to go to a services and sit with the car which defeated the whole point of me using this hotel, the welcoming was not friendly at all and the man trying to help with the ev charging was trying but to no avail, the room was in very good condition and a comfy bed, no washing/shower gel container was empty and the shower was screaming hot couldn’t get it any colder. Not the best view but i was only their to use it as a stop gap hotel for my car so that didn’t bother me after everything (view from my room as shown)

Stayed 1 night in Oct 2024

10/10 Excellent

Nic

5 Oct 2024

Stayed 3 nights in Sep 2024

6/10 Okay

Michael

Business traveller

5 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

4/10 Poor

MARIA

4 Oct 2024

Disliked: Property conditions & facilities

TV, heater, refrigerator did not work. Keys don’t work once you go out & return. Only good about this place are the staff and the food at the restaurant.

Stayed 5 nights in Sep 2024