ibis London Excel Docklands

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Where to?

Dates

March 2025

April 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast available
Bar
Housekeeping
24/7 front desk
Pet-friendly
Parking available

Explore the area

9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB

ExCeL Exhibition Centre
‪3 min walk‬
IFS Cloud Royal Docks Station
‪4 min walk‬
O2 Arena
‪9 min drive‬
London (LCY-London City)
‪11 min drive‬

Room options

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, 2 Single Beds

17 sq m
Sleeps 2
2 Twin Beds

Room, 1 Double Bed, Accessible

17 sq m
Sleeps 2
1 Double Bed

Twin Room, 2 Single Beds, Accessible

17 sq m
Sleeps 2
2 Twin Beds

Double Room, 1 Double Bed (SweetRoom)

17 sq m
Sleeps 2
1 Double Bed

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

18 Mar - 19 Mar

About this property

Eco-certified hotel with a 24-hour front desk and a restaurant

This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business center, and dry cleaning. Housekeeping is available on request.

Ibis London Excel Docklands offers 278 accommodations with safes and coffee/tea makers. 22-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of ibis London Excel Docklands's great location. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Enjoy international cuisine while dining at FOGGS
Buffet breakfast served daily for a fee
Self parking available for a fee
Amenities include a front-desk safe, a business center, and a computer
Guests have great things to say about the location and the clean accommodations
9 minutes by car from O2 Arena and 10 minutes from Tower of London
Pets welcome for a fee (restrictions apply)

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site.

A computer station is on site and WiFi is free in public spaces. The eco-certified ibis London Excel Docklands also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

FOGGS - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Danish, English, French, German, Greek, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 25 per day)
Electric car charging station on site
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: GBP 10.45 for adults and GBP 5.00 for children
1 restaurant
1 bar

Restaurants on site

FOGGS

Family friendly

Free cots/infant beds
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

Lift
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Business services

Business centre
Computer station

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Thin carpet in room
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Annual offsets purchased for at least 10% of carbon footprint
At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Double-glazed windows
Humane treatment of captive wild animals
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

22-inch flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Bulk dispenser for toiletries
Connecting rooms available
Desk
Desk chair
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board (on request)
Laptop-friendly workspace
LED light bulbs
Phone
Safe
Soundproofing
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 10 per pet, per day
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 10.45 for adults and GBP 5.00 for children
Self parking fee: GBP 25 per day
Pet fee: GBP 10 per pet, per day
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel ibis

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Accor London Excel

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ibis London Excel Docklands Hotel London

ibis London Excel Docklands Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Colmediks

4 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Nov 2024

2/10 Terrible

Lindsay

Business traveller

2 Dec 2024

Poor cancelation service

no allowance for early cancelation, even for a week ahead due to a funeral.

Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

1 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Owen Maxwell Douglas

30 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Angelene

28 Nov 2024

Stayed 3 nights in Nov 2024

10/10 Excellent

Prabpreet

Business traveller

21 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Kai

19 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

craig

19 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

8/10 Good

David

18 Nov 2024

Stayed 1 night in Oct 2024

8/10 Good

Shane

Travelled with group

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I only had a one-night stay, but it was excellent overall. The room was bigger than I had expected - I've paid more for less space in London many times - and very comfortable, and had a nice view towards Canary Wharf; I was impressed. The location is extremely convenient for the Excel centre, although my friend and I were going to the o2, which was a bit more of a journey (either cable car - which was unfortunately too busy for us to wait for - or DLR/tube) but not too bad. Cleanliness was pretty much fine, although there were some stains on the bathroom floor which I think must have just 'soaked in', and the showerhead railing was loose but managed to hold on! Every member of staff I spoke to was lovely. A very pleasant stay overall which I'd recommend to anyone looking for something in the area.

Stayed 1 night in Nov 2024

8/10 Good

Carl

Travelled with family

16 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Karan

15 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The location of the hotel was very convenient as we had to a concert to attend too and it’s right next to the excel. The walk around the river is also very pleasant

Stayed 1 night in Nov 2024

10/10 Excellent

Adam

13 Nov 2024

Liked: Property conditions & facilities

Liked it

Stayed 2 nights in Nov 2024

10/10 Excellent

Jincy

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Enjoyed the stay

Stayed 3 nights in Nov 2024

8/10 Good

Laura

Travelled with group

8 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and i had a note saying I was guest of the day, with some cookies, which made me smile. Room was comfortable and had wverything we needed for a short stay, would recommend and stay again

Stayed 1 night in Nov 2024

6/10 Okay

Tran Thuy, West Kelowna

Business traveller, Travelled with partner

7 Nov 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Dark Dingy Rooms in a business / conference area. 200 light switches, but the rooms are poorly lit and certainly done towards controlling costs. A few members of the front desk are excellent and some are slow, not helpful and ok with lineups

Stayed 1 night in Nov 2024

4/10 Poor

Chantelle

4 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

4/10 Poor

Taya

4 Nov 2024

Disliked: Property conditions & facilities, room comfort

no fridge in room , when arrived after calling on the phone said i could book for early check in and pay extra 20£ when got there rooms were not ready so couldn't even check in early , bed was very uncomfortable not the softest mattress topper

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

the hotel was nice and welcoming, unfortunately the door into the room was not very soundproof, and was woken up by very noisy group going into their rooms on the same corridor at 4.30am

Stayed 1 night in Nov 2024

10/10 Excellent

craig

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and great location

Stayed 1 night in Nov 2024

10/10 Excellent

Darrell

2 Nov 2024

Stayed 1 night in Oct 2024

8/10 Good

sally

1 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Great location

The hotel was perfect location for our visit. Checkin wasn’t great as card machines wouldn’t work so I had to transfer money therefore not receiving benefits!

Stayed 2 nights in Oct 2024