Hyatt Place London City East

See all properties

VIP Access

Choose dates to view prices

Where to?

Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Gym
Bar
Pet-friendly
Housekeeping

Explore the area

Black Lion House, 45 Whitechapel Road, London, England, E11DU

Brick Lane
‪2 min walk‬
Old Spitalfields Market
‪8 min walk‬
Liverpool Street
‪13 min walk‬
London (LHR-Heathrow)
‪60 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Room, 1 King Bed

21 sq m
Sleeps 2
1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

24 sq m
City view
Sleeps 2
1 King Bed

Premium Room, 1 King Bed, Balcony

20 sq m
City view
Sleeps 2
1 King Bed

Room, 1 King Bed with Sofa bed

26 sq m
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed

21 sq m
Sleeps 2
1 King Bed

Premium Room, 1 King Bed, Terrace

23 sq m
City view
Sleeps 2
1 King Bed

Deluxe Room, 2 Single Beds

24 sq m
Sleeps 2
2 Twin Beds

Room, 2 Single Beds

21 sq m
Sleeps 2
2 Twin Beds

Deluxe Room, 2 Single Beds, City View

24 sq m
City view
Sleeps 2
2 Twin Beds

1 King Bed Balcony with Sofa

24 sq m
City view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Similar properties

Free WiFi
Restaurant
Gym
Breakfast available

for 1 room

includes taxes & fees

7 Mar - 8 Mar

About this property

Eco-certified London hotel in Shoreditch with a 24-hour fitness center

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite.

Hyatt Place London City East offers 280 air-conditioned accommodations with safes and hair dryers. 55-cm Smart televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Hyatt Place London City East's great location gets high marks from our customers. During your stay, you're just a quick walk from Brick Lane. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Buffet breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes a 24-hour gym
Guests really like the accommodations for the cleanliness and comfy beds
Steps from Brick Lane and 8 minutes by foot from Old Spitalfields Market
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, a meeting room, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the eco-certified Hyatt Place London City East.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:30 AM.

Zoom Restaurant - Onsite restaurant.

PocketSquare Skyline Bar - Onsite cocktail bar. Open select days.

The Market - Onsite coffee shop. Open 24 hours. Open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, Italian, Portuguese, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Off-site parking within 1640 ft (GBP 28 per day)
Street parking available

Food and drink

Buffet breakfast available for a fee weekdays 7:00 AM–10:30 AM: GBP 12 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Coffee/tea in a common area

Restaurants on site

Zoom Restaurant
PocketSquare Skyline Bar
The Market

Things to do

24-hour fitness centre

Family friendly

Children's games
Free cots/infant beds
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

Banquet hall
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Business services

24-hour business centre
Computer station
Coworking spaces
A meeting room

Outdoors

Rooftop terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Area rugs in room
Tile flooring in room

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Free cots/infant beds
Heating
Hypo-allergenic bedding

Bathroom

Hairdryer
Shower
Towels
Toothbrush and toothpaste (on request)

Entertainment

55-cm smart TV
Digital channels

Connecting rooms available
Desk
Iron/ironing board
Laptop-friendly workspace
Mobile key entry
Phone
Safe
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 25 per pet, per day
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 12 per person
Nearby parking fee: GBP 28 per day (1640 ft away)
Pet fee: GBP 25 per pet, per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Front desk staff will greet guests on arrival at the property.

We should mention

Children stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hyatt Place London City London

Hyatt Place London City East Hotel

Hyatt Place London City East London

Hyatt Place London City East Hotel London

Hyatt Place London City East Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Lisa

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

4/10 Poor

Alun

14 Nov 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Lady Wesa

13 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really good stay

Stayed 1 night in Nov 2024

4/10 Poor

hiren

Travelled with partner

10 Nov 2024

Liked: Property conditions & facilities

Disliked: Cleanliness

Nice hotel in terms of modernisation. Staff are nice and polite. Breakfast is lovely with nice options. The room decor is clean but too clinical and plain. Facilities in the room are poor. No handwash or soap just the stuff in the shower. No shaving mirror and no shaver outlet. The heating wouldnt work the 1st day and when reception said somone would come and have a look, noone turned up, at all!! The shower is a walk in and wasnt draining properly. As a result the bathroom flooded. As it was late i managed to get the water to drain and mopped up. So on leaving the hotel i reported this and they apologied saying they are sorry and not sure how they can compensate. So did nothing at all lol I wouldnt stay again here for the price they charge. There are much better options in the area.

Stayed 2 nights in Nov 2024

10/10 Excellent

CHARLES

7 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

J

5 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2024

10/10 Excellent

Clara

Travelled with family

4 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Heating not working up to 30° and no warm air at all.

Stayed 1 night in Nov 2024

8/10 Good

Grzegorz

Travelled with family

3 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Could hear toilet flushes from adjacent rooms, the walls are so thin. Nearest good parking, where you don’t get your windows smashed, causes a fortune, I paid £90 for a day and a half stay. They should be clear about it in the advertising and description.

Stayed 2 nights in Oct 2024

10/10 Excellent

Andrea

1 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Stuart

1 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

4/10 Poor

David

31 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Emma

Travelled with partner

31 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel is in a great location close to Aldgate East tube station, so easy for getting around. Only a short walk away from Brick lane and Spitalfields market. Hotel is very nice, we had a deluxe king which had very comfy beds and nice pillows. We did not have breakfast at the hotel, but found there were some amazing cafes nearby where we had breakfast/brunch each day. Exmouth coffee roasters was particularly good. Amazing coffee and breakfast was delicious. Not much choice for eating out close to hotel in the evening is the only downside. Lots of fast food places down Brick lane but nothing we really fancied. My only criticism of the hotel was them trying to charge for extras without informing you. First of all when checking in on self check in, they tried to charge £11 service charge. I had to go to the main reception for over ride this. I don’t see why I should pay for a service charge when I am yet to have service. Also they tried to charge for the some water provided in the bedroom. It’s a 4 star hotel, so bottled water should be provided as standard anyway, but if you plan to charge for these things, you must make it clear in the rooms that this is the case so guests can make an informed decision. Other than that, no complaints. We found the area fine, just what you would expect in central London. I wouldn’t wander around on my own at night, but that’s no different from any other major city at night.

Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Business traveller

31 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a great location

The location of the hotel is not in the best surroundings. The restaurant in the hotel did not recognise the rewards from my platinum status from hotels.com

Stayed 1 night in Oct 2024

10/10 Excellent

Richard

31 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Oct 2024

10/10 Excellent

Rituparna, Winchester

Travelled with family

30 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property in London. Staff is very helpful and accommodative. Good breakfast. Spacious and clean rooms. Lots of dining options. Trains and busses. Very walkable.

Stayed 5 nights in Oct 2024

10/10 Excellent

morgan

Travelled with partner

30 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Area is awful even taxi driver warned us , showers have limited draining but everything else perfect

Stayed 1 night in Oct 2024

10/10 Excellent

Michael

30 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

2/10 Terrible

Liliana

Travelled with group

30 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended

Room wasn’t ready. Vip status was not honored. Room in terrible condition. Bathroom cleanliness inexistent. Manager sarcastically interacted with me. Mocking me for the things I complained about. Person in the bar Osama absolutely disrespectful. Manager Laura was the only one that kind of fixed things even thou she offered drinks that I ended up paying for. Terrible. Management overall. Not recommending this place to anyone.

Stayed 5 nights in Oct 2024