Hotel Shepherds Bush London

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Where to?

Dates

May 2025

June 2025

Family Studio Suite, 2 Bedrooms, Connecting Rooms

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service
Bar
24/7 front desk
Housekeeping
Air conditioning
Laundry

Explore the area

11-12 Poplar Mews, Uxbridge Road, Shepherd's Bush, London, England, W12 7JS

Westfield London Shopping Centre
‪11 min walk‬
Olympia Conference and Exhibition Centre
‪4 min drive‬
Hyde Park
‪8 min drive‬
London (LHR-Heathrow)
‪29 min drive‬

Room options

Deluxe Double Room

15.0 sq m
Sleeps 3
1 King Bed

Standard Twin Room

14 sq m
Sleeps 3
2 Twin Beds

Triple Room (3 single beds)

24 sq m
Sleeps 3
1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Standard Quadruple Room

23 sq m
Sleeps 4
1 Double Bed and 2 Twin Beds

Standard Double Room

12 sq m
Sleeps 3
1 Double Bed

Comfort Single Room

11 sq m
Sleeps 1
1 Double Bed

Economy Single Room, No Windows (Basement)

8 sq m
Sleeps 1
1 Twin Bed

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

6 May - 7 May

About this property

Hotel with a 24-hour front desk, steps from Bush Theatre

A bar/lounge, a snack bar/deli, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, a microwave in a common area, 24-hour room service, and a business center are onsite.

Hotel Shepherds Bush London offers 21 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Shepherds Bush London. During your stay, you're just a quick walk from Bush Theatre. You'll find features like free WiFi in public areas, plus a bar and a coffee shop/cafe. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Steps from Bush Theatre and 7 minutes by foot from Kiyan Prince Foundation Stadium
Local-area shuttle service available for a fee
Cats and dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at Hotel Shepherds Bush London.

Smoking is allowed in designated areas at this 3.5-star London hotel.

24-hour room service is available.

Languages

Arabic, Bulgarian, Chinese (Mandarin), English, French, Hindi, Hungarian, Italian, Japanese, Latvian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transport

No on-site parking available
Area shuttle (surcharge)

Food and drink

A bar/lounge
A coffee shop/cafe
Snack bar/deli

Things to do

TV in common areas

Family friendly

Free cot
In-room refrigerator
Laundry facilities
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Shared microwave
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Business centre
Computer station
Meeting room

Outdoors

Garden
Picnic area
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 steps to reach entrance
Front entrance ramp
Lift (100 centimetre wide door)
Well-lit path to entrance
Wheelchair-accessible path to lift

Room amenities

Bedroom

Free cot
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Food and drink

24-hour room service
Coffee/tea maker
Refrigerator

Air conditioning
Energy-saving switches in guestrooms
Free daily newspapers
Free local calls
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Only dogs and cats are allowed
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 20.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Front desk staff will greet guests on arrival at the property.

Property is also known as

Shepherds Bush London London

Hotel Shepherds Bush London Hotel

Hotel Shepherds Bush London London

Hotel Shepherds Bush London Hotel London

Hotel Shepherds Bush London Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Sharon

Business traveller, Travelled with partner

16 Jan 2025

Liked: Amenities

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family

4 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2025

6/10 Okay

james

Travelled with family

3 Jan 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Decent stay

The room was below ground with no fresh air. Had a strong smell of bleach when entering. Room was clean and shower was very good. Location is very good.

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

1 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient Transportation Location

The hotel is small with no lift, not the best area but it is conveniently located near the underground and above ground transportation. It is located in Zone 2, so transportation is a bit more expensive if you plan to spend a significant time doing a lot of touristy things in Zone 1. It's a diverse area with an assortment of places to eat in walking distance. Staff was friendly and helpful.

Stayed 3 nights in Dec 2024

10/10 Excellent

Joanne, Verwood

24 Dec 2024

Stayed 1 night in Dec 2024

6/10 Okay

Emma

21 Dec 2024

Just ok

Stayed 1 night in Dec 2024

8/10 Good

Maynard

17 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

All is good

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with group

22 Nov 2024

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Not worth the price

Sufficient for one night, but disappointed in the price for what it was. $230 CAD to be in a small basement room, no natural light, stains on the throw pillows, and the shower head was not sturdy (would not stay up on it's own). That said, the staff were very friendly and helpful.

Stayed 1 night in Nov 2024

8/10 Good

James

Business traveller

21 Nov 2024

Liked: Staff & service

Stayed 1 night in Nov 2024

6/10 Okay

Tanaka

Travelled with partner

17 Nov 2024

Liked: Staff & service, amenities, property conditions & facilities

Could here people in corridor. And the people above us with music playing at midnight. Hairs on bed and bathroom.

Stayed 1 night in Nov 2024

10/10 Excellent

Iain

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Night over when going to a gig. The hotel is very near Shepherds Bush Market tube and westfields. Friendly welcome and nice little bar in reception. Clean room.

Stayed 1 night in Nov 2024

8/10 Good

Andrew

4 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was perfect for my visit this time and very convenient for town. Had to pay a £20 security deposit which is normal, however this is still yet to be returned. Other than that, great!

Stayed 1 night in Oct 2024

8/10 Good

Julie

14 Oct 2024

Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family

12 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warning: Unsafe Invasion of Privacy Incident

I feel compelled to warn others about my recent stay at this hotel, which I found to be unsafe. After leaving my room for an hour, I returned to find my key deactivated. A maid, who smiled at me, used her master key to let me in. When I later returned from lunch, I encountered an alarming situation: the maid entered my room without knocking while I was changing clothes, claiming maintenance needed access. I was shocked and told her to leave, which she did reluctantly. When I reported this invasion of privacy to the front desk, the response was inadequate—a mere offer of a free drink. This does not address the severity of the issue. The cameras can verify the maid saw me enter my room just before barging in, highlighting her blatant disregard for my privacy. Additionally, my room lacked a deadbolt or any safety mechanism, leaving me vulnerable to further intrusions. I now feel unsafe and uncomfortable in what was supposed to be an enjoyable stay in London. Due to this experience, I will be leaving the lowest possible ratings on all travel websites and sharing my concerns widely to ensure future guests are warned about the serious safety issues at this hotel. The worst part? I was told to "email the manager", and no one has even bothered to respond. I opened a Hotels.com support ticket and even THEY can't get ahold of anyone. Stay very far away from this place!

Stayed 3 nights in Oct 2024

8/10 Good

Muir

8 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

All areas of hotel that I saw were clean and tidy. My room was in basement; included air con unit which I did not use but would be a boon in summer as no window. Room and toilet/shower clean, bed comfortable and clean. A few odd observations: Nice looking shallow sink in en suite with hot and cold water plumbed the wrong way round. Kettle wont fit under tap. But the weirdest thing is that when I returned about 11pm there were a crowd of teenagers sitting on patio smoking spliffs. I assume they were known to hotel staff on reception a few feet away. Quite a risky thing to turn a blind eye to on a licenced premises. I think it would make some guests uncomfortable.

Stayed 1 night in Oct 2024

4/10 Poor

Aiste

7 Oct 2024

Disliked: Property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Travelled with family

7 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very close to subway stop. Room was clean comfortable and staff was very nice.

Stayed 1 night in Sep 2024

10/10 Excellent

Amelework

3 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the most with the staff members as front desk. They are amazing. I did not Cary my charger for my phone and they provide for me so I was able to charge my phone this was important for me. I was also able to leave my cary on bags so that I was able walk around after my check out. I had very good experience with the hotel. I recommend this hotel. Also was affordable!!

Stayed 1 night in Oct 2024

8/10 Good

Michael

Travelled with group

29 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel, clean and easy to get to from transport links.

Stayed 1 night in Sep 2024

2/10 Terrible

Haresh

21 Sept 2024

Stayed 1 night in Sep 2024

2/10 Terrible

Michele

18 Sept 2024

Disliked: Cleanliness, amenities, property conditions & facilities

We got locked in our room has no air conditioner no refrigerator on the third said they have had this problem but has not fixed it how can you get locked in your room at a hotel floor with no elevator

Stayed 1 night in Sep 2024