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"Good location. Close to underground station and basic shops. Room was OK. There was no carpet, which was unexpected for us with a toddler. Linens seem ... " More

By a verified traveller on Mon 08 Oct 2018

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Standard Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 2 Single Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at Holiday Inn London - West, an IHG Hotel. During your stay, you'll be close to Westfield London Shopping Centre. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 7 minutes by car from Westfield London Shopping Centre and 8 minutes from Portobello Road Market

Holiday Inn London - West, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn London - West, an IHG Hotel

Everyone (11) Family (2) Other (1)
5 out of 5

Posted by on 5 Aug 2019

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3 out of 5
Good location. Close to underground station and basic shops. Room was OK. There was no carpet, which was unexpected for us with a toddler. Linens seemed clean but there were a couple strands of hair on the bed. Not sure where they came from. Other than that our stay was fine. Would probably look for a different hotel next time.

Posted by on 8 Oct 2018

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5 out of 5

Clean, quiet and v close to station

Pros: Quiet, clean, near station, airy, friendly reception
Cons: Some floor were a bit squeaky so could hear people above me - think due to laminate floors - was not intrusive or problematic for me.
Location: Lots of restaurants nearby, bar and food available on site. Tesco and Sainsbury next to station. V short (and straight walk) to hotel.
Pleasantly surprised. V clean, comfy bed, choice of pillows, lots of towels, if you'd forgotten anything then you were provided it free - toothbrush, comb etc. The hotel was fully booked as there were lots of people staying for the Adele concert at Wembley but everything was done quickly and efficiently.

Posted by on 30 Jun 2017

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5 out of 5

Lovely hotel with fantastic facilities for tourist

Very accessible to the tube station, it made travelling into the city centre a lot less stressful. The addition of having access to the android phone that was provided was invaluable to us! It was such a wonderful surprise to have it with us as we explored the city it helped us so much getting around, we honestly couldn't praise it enough. Thank you for a lovely weekend with as little stress as possible.

Posted by , from DUB on 6 Mar 2017

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1 out of 5

Good hotel but bad staff

The hotel is in good location just few minutes walk from north Acton. The hotel has a lot of facilities with comfortable bed and mice bathroom. The TV was not working and I have to go to reception to fix it and room key frequently did work and I had to go to reception to fix the problem. Most of the saff were horrible inexperience wearing like a mask face with bad attitude. I think the problem of this hotel is the management.

Posted by , from Nottingham on 25 Jul 2016

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2 out of 5

Not too impressed

Staff not very friendly room heating not working. Called the Reception and sent somebody 1 hour later. Tried to call again 3 times while I was waiting with no answer. No additional duvet in the room. No toiletries. Towels were left on the floor, but staff didn't change them. Overly priced breakfast. Went outside for it.

Posted by on 22 Oct 2015

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5 out of 5

Posted by on 6 Sep 2019

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5 out of 5

Posted by on 29 Apr 2019

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Comment from Hotel Management

9 May 2019 by Benjamin - Guest Services Manager.

Thank you for the great feedback. I'm very happy to see a 5/5 review.

3 out of 5
Hotellilta pääsi helposti metrolka keskustaan. Lähilaupasta sai aamupala tarvikkeet huokeasti. Hotellin aamupala oli törkeen kallis. Meiltä oli huoneessa kaksi aikuista ja kaksi lasta, mutta vain makuupaikat oli neljälle. Saimme lähes joka ilta selvitellä, mistä saisimme lapsille pyyhkeet.

Posted by on 2 Mar 2019

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4 out of 5
Viihtyisä, siisti, moderni hotelli. Henkilökunta oli ystävällistä ja auttavaista. Aamupala tarjonta oli hyvä ja vaikka valikoima ei ollut suuren suuri niin varmasti jokaiselle jotain löytyy. Iso plussa hyvästä kahvista :) myös ravintolan ruoka oli ihan hyvää ja hinnat kohtuulliset. Metroasema oli kävelymatkan päässä, samoin kauppa. Miinusta tulee huonosti toimivasta wc-pöntöstä mikä taitaa olla yleinen ongelma koko maassa. Myöskään hajusteherkille ei voi hotellia suositella. Käyttivät hyvin voimakkaan hajuisia pesuaineita ja etenkin käytävillä haju tuntui hyvin voimakkaasti. Kokonaisuutena kuitenkin erittäin positiivinen kuva jäi.

Posted by on 12 Nov 2018

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About the Holiday Inn London - West, an IHG Hotel

Location 4 Portal Way, London, England W3 6RT

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 7 meeting rooms. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 248 square feet (23 square metres) and includes conference space. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the eco-certified Holiday Inn London - West, an IHG Hotel. Parking is available for a fee. This 4-star London hotel is smoke free.

  • 225 guestrooms or units
  • 7 levels
  • 2 buildings
  • 248 sq ft of conference space
  • 23 sq. m of conference space
  • Built in 2004
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: Acton Main Line Station (0.7 km / 0.4 mi)
  • Metro station: North Acton Underground Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn London - West, an IHG Hotel offers 225 accommodations with laptop-compatible safes and free newspapers. A pillow menu is available. Flat-screen televisions come with digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Pillow options
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 11 AM.

Restaurant – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Starbucks – On-site coffee shop. Guests can enjoy drinks at the bar.

Bar – On-site bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Encore London West
  • Encore Ramada London West
  • London West Ramada Encore
  • Ramada Encore Hotel
  • Ramada Encore Hotel London West
  • Ramada Encore London West
  • Ramada London West
  • Ramada London West Encore
  • Holiday Inn London West Hotel
  • Holiday Inn London West
  • Ramada Encore London West Hotel London
  • Holiday Inn London - West England
  • Holiday Inn London West
  • Holiday London West, An Ihg
  • Holiday Inn London - West, an IHG Hotel Hotel
  • Holiday Inn London - West, an IHG Hotel London
  • Holiday Inn London - West, an IHG Hotel Hotel London

You should know

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme
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