Holiday Inn London - West by IHG - Reviews, Photos & Rates

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Where to?

Dates

March 2025

April 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Parking available
Bar
Room service
Gym

Explore the area

4 Portal Way, London, England, W3 6RT

Westfield London Shopping Centre
‪7 min drive‬
Portobello Road Market
‪8 min drive‬
Ealing Broadway Shopping Center
‪9 min drive‬
London (LHR-Heathrow)
‪37 min drive‬

Room options

Premium Room

25 sq m
Sleeps 1
1 Twin Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed

Sleeps 3
1 Double Bed

Standard Room, 1 Double Bed

20 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed with Sofa bed

20 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed

25 sq m
Sleeps 2
1 King Bed

Standard Room

20 sq m
Sleeps 1
1 Twin Bed

Standard Room, 2 Single Beds

20 sq m
Sleeps 2
2 Twin Beds

Standard Room, 2 Single Beds, Accessible Bathtub

20 sq m
Sleeps 2
2 Twin Beds

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

18 Mar - 19 Mar

About this property

Holiday Inn London - West by IHG

Eco-certified hotel with a fitness center and a rooftop terrace

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite.

Holiday Inn London - West by IHG offers 225 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Our customers tell us they can't get enough of the breakfast at Holiday Inn London - West by IHG. During your stay, you'll be close to Westfield London Shopping Centre. You'll find features like free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
Full breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Guests have great things to say about the proximity to public transportation and the breakfast
7 minutes by car from Westfield London Shopping Centre and 8 minutes from Portobello Road Market

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 7 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 248 square feet (23 square meters) and includes conference space. A fitness center, a rooftop terrace, and multilingual staff are also featured at the eco-certified Holiday Inn London - West by IHG. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11 AM.

Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Starbucks - Onsite coffee shop. Guests can enjoy drinks at the bar.

Bar - Onsite bar.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, Dutch, English, Filipino, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 18 per night)
Motorhome/coach/lorry parking on site
Wheelchair-accessible parking available

Food and drink

Full breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–11 AM on weekends: GBP 14.95 per person
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service

Restaurants on site

Restaurant
Starbucks
Bar

Things to do

Fitness centre

Family friendly

Free cots/infant beds
Laundry facilities
Fridge
Snack bar/deli
Soundproofed rooms

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

24-hour business centre
Computer station
Conference space (248 square feet)
Meeting rooms - 7

Outdoors

Rooftop terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Pillow menu

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

Digital channels
Flat-screen TV
Films for purchase

Food and drink

Coffee/tea maker
Electric kettle
Fridge

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 14.95 per person
Self parking fee: GBP 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore London West

Encore Ramada London West

London West Ramada Encore

Ramada Encore Hotel

Ramada Encore Hotel London West

Ramada Encore London West

Ramada London West

Ramada London West Encore

Holiday Inn London West Hotel

Holiday Inn London West

Ramada Encore London West Hotel London

Holiday Inn London - West England

Holiday Inn London West

London West By Ihg London

Holiday Inn London West an IHG Hotel

Holiday Inn London - West by IHG Hotel

Holiday Inn London - West by IHG London

Holiday Inn London - West by IHG Hotel London

Holiday Inn London - West by IHG Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Mike, Rugby

Travelled with family and small children, Travelled with partner

1 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Helpful reception, great breakfast let down by poor bar service in the evening!

Stayed 1 night in Nov 2024

10/10 Excellent

Danny

29 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Jay

21 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

4/10 Poor

Carolina H

18 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The main issue is the cleanliness of the room especially the bathroom . It feels like the sheets was mot change it smells. Customer service is terrible

Stayed 4 nights in Nov 2024

10/10 Excellent

Amreek

Travelled with partner

18 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is only about 2 minutes walk from North Acton metro station so incredibly convenient. There are a number of take away establishments en route so it is very convenient. The property itself looks new and the room was pristine and spacious. The staff were warm and friendly and the facilities were excellent. This is the nicest budget hotel I've stayed in London, which is generally so over priced. I would highly recommend this to anyone staying in London.

Stayed 1 night in Nov 2024

2/10 Terrible

Ramesh

Travelled with family and small children

18 Nov 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Room service is not good as expected . The bathroom is logged with water after every use and even overflows in to the main living room. Please look in to it Thank you

Stayed 2 nights in Nov 2024

10/10 Excellent

Giselle

6 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were amazing!!! Great clean room. But the surrounding area of the hotel had trash around it. A bit off putting. However, other than that everything else was great!

Stayed 15 nights in Oct 2024

6/10 Okay

Haider

Travelled with family, Travelled with family and small children

27 Oct 2024

Liked: Staff & service, property conditions & facilities

Small walk to nearby tube station.

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

26 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay

Very good thanks

Stayed 2 nights in Oct 2024

4/10 Poor

Daniel

Travelled with family

24 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Below Three star

Stayed 1 night in Sep 2024

4/10 Poor

Volha

21 Oct 2024

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Jennifer

Travelled with partner

20 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean, convenient and quiet.

Stayed 1 night in Oct 2024

4/10 Poor

Rakesh

19 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Mark

12 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Frank

Business traveller

9 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

2/10 Terrible

Pamela

8 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Didn’t get the room or the services we paid for!

Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

8 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Lovely hotel and really near the local underground station. Very welcoming and friendly staff. About 20 mins to get in to the city centre. Would definitely stay here again.

Stayed 1 night in Oct 2024

10/10 Excellent

Laura

28 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Romano Alfred

25 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great!

Stayed 1 night in Sep 2024

10/10 Excellent

Davesing

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great service would definitely recommend

Stayed 1 night in Aug 2024

10/10 Excellent

Alexander

17 Sept 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

16 Sept 2024

Stayed 3 nights in Sep 2024

10/10 Excellent

Loren

Travelled with family

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great time in london

Stayed 1 night in Sep 2024

10/10 Excellent

Alison

Travelled with family

11 Sept 2024

Liked: Amenities

Clean hotel , comfortable beds . Polite helpful staff. Location a bit awkward. Tube station a bit of a walk and it took a while to get a cab to collect us . We were surprised that no drinking water was provided in the room , there was a kettle though.

Stayed 1 night in Sep 2024