Holiday Inn London - West by IHG - Reviews, Photos & Rates

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Where to?

Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Parking available
Bar
Room service
Gym

Explore the area

4 Portal Way, London, England, W3 6RT

Westfield London Shopping Centre
‪7 min drive‬
OVO Arena Wembley
‪9 min drive‬
Wembley Stadium
‪10 min drive‬
London (LHR-Heathrow)
‪37 min drive‬

Room options

Premium Room

25 sq m
Sleeps 2
1 Twin Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds

Sleeps 3
1 Double Bed and 1 Twin Bed

Standard Room, 1 Double Bed

20 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed with Sofa bed

20 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed

25 sq m
Sleeps 2
1 King Bed

Standard Room

20 sq m
Sleeps 2
1 Twin Bed

Standard Room, 2 Single Beds

20 sq m
Sleeps 2
2 Twin Beds

Standard Room, 2 Single Beds, Accessible

20 sq m
Sleeps 2
2 Twin Beds

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

17 Apr - 18 Apr

About this property

Holiday Inn London - West by IHG

Eco-certified hotel with a fitness center and a rooftop terrace

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite.

Holiday Inn London - West by IHG offers 225 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Our customers tell us they can't get enough of the breakfast at Holiday Inn London - West by IHG. During your stay, you'll be close to Westfield London Shopping Centre. You'll find features like free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
Full breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Guests have great things to say about the clean accommodations and the breakfast
7 minutes by car from Westfield London Shopping Centre and 8 minutes from Portobello Road Market

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 7 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 248 square feet (23 square meters) and includes conference space. A fitness center, a rooftop terrace, and multilingual staff are also featured at the eco-certified Holiday Inn London - West by IHG. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11 AM.

Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Starbucks - Onsite coffee shop. Guests can enjoy drinks at the bar.

Bar - Onsite bar.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, Dutch, English, Filipino, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 18 per night)
RV/bus/lorry parking on site
Wheelchair-accessible parking available

Food and drink

Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 11 AM on weekends; GBP 14.95 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli

Restaurants on site

Bar
Restaurant
Starbucks

Things to do

Family friendly

Free cot
In-room refrigerator
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

24-hour business centre
248 square feet of conference space
7 meeting rooms
Computer station

Outdoors

Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Pillow menu

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with digital channels
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Refrigerator

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 14.95 per person
Self parking fee: GBP 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore London West

Encore Ramada London West

London West Ramada Encore

Ramada Encore Hotel

Ramada Encore Hotel London West

Ramada Encore London West

Ramada London West

Ramada London West Encore

Holiday Inn London West Hotel

Holiday Inn London West

Ramada Encore London West Hotel London

Holiday Inn London - West England

Holiday Inn London West

London West By Ihg London

Holiday Inn London West an IHG Hotel

Holiday Inn London - West by IHG Hotel

Holiday Inn London - West by IHG London

Holiday Inn London - West by IHG Hotel London

Holiday Inn London - West by IHG Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Stefano

2 Jan 2025

Liked: Staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with family

1 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but door opened during stay

Upgraded to an executive room which was nice surprise, have stayed before and really like the hotel however at just after 9.30 someone tried to enter the room checkout was 12! When I shouted and then went to see who it would have been I didn’t see anyone in the corridor I mentioned it to reception who said they thought it would have been staff servicing the room but I noted no one had knocked the door, announced themselves or anything which I would have expected rather than the door just being opened definitely took the shine off the stay, the hotel are investigating

Stayed 1 night in Dec 2024

8/10 Good

Andrew

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

4/10 Poor

Jennifer

Travelled with partner

27 Dec 2024

Liked: Amenities

Disliked: Staff & service

Noisy

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

22 Dec 2024

Liked: Cleanliness, room comfort

Holiday inn London West

Staff are polite and lovely. We had dinner at the hotel. Ordered pizza and pint and fish and chips. The pizza was cold when it arrived would have been really nice if it was hot. Fish and chips was good. Breakfast, bake beans were cold everything else was warm. Staff friends and accommodating.

Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Business traveller

21 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was good

Stayed 3 nights in Dec 2024

6/10 Okay

Sandeep

Travelled with family

20 Dec 2024

Liked: Room comfort

It was ok Breakfast average No vegan options Staff not very friendly

Stayed 2 nights in Dec 2024

8/10 Good

Aneela

14 Dec 2024

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with group

9 Dec 2024

I have stayed here a few times now and this occasion wasn’t great unfortunately. The smoke alarm went off at 2am, the staff seemed miserable and not very friendly and didn’t treat other guests in the hotel with empathy and respect!

Stayed 2 nights in Dec 2024

10/10 Excellent

Mike, Rugby

Travelled with family and small children, Travelled with partner

1 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Helpful reception, great breakfast let down by poor bar service in the evening!

Stayed 1 night in Nov 2024

10/10 Excellent

Danny

29 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Jay

21 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

4/10 Poor

Carolina H

18 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The main issue is the cleanliness of the room especially the bathroom . It feels like the sheets was mot change it smells. Customer service is terrible

Stayed 4 nights in Nov 2024

10/10 Excellent

Amreek

Travelled with partner

18 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is only about 2 minutes walk from North Acton metro station so incredibly convenient. There are a number of take away establishments en route so it is very convenient. The property itself looks new and the room was pristine and spacious. The staff were warm and friendly and the facilities were excellent. This is the nicest budget hotel I've stayed in London, which is generally so over priced. I would highly recommend this to anyone staying in London.

Stayed 1 night in Nov 2024

2/10 Terrible

Ramesh

Travelled with family and small children

18 Nov 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Room service is not good as expected . The bathroom is logged with water after every use and even overflows in to the main living room. Please look in to it Thank you

Stayed 2 nights in Nov 2024

10/10 Excellent

Giselle

6 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were amazing!!! Great clean room. But the surrounding area of the hotel had trash around it. A bit off putting. However, other than that everything else was great!

Stayed 15 nights in Oct 2024