Holiday Inn London - Sutton by IHG - Reviews, Photos & Rates

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Dates

February 2025

March 2025

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Spa
Bar
Hot tub
Gym
Room service

Explore the area

Gibson Road, Sutton, England, SM1 2RF

Nonsuch Park
‪5 min drive‬
Epsom Downs Racecourse
‪9 min drive‬
Wimbledon Tennis Club
‪14 min drive‬
London (LGW-Gatwick)
‪43 min drive‬

Room options

Suite, 1 King Bed with Sofa bed

22 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 Queen Bed, Accessible

Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed

22 sq m
Sleeps 2
1 Queen Bed

Premium Room, 1 Queen Bed (High Floor)

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Double Beds

22 sq m
Sleeps 4
2 Double Beds

Standard Room

22 sq m
Sleeps 2
1 Twin Bed

Suite, 1 King Bed, Corner

25 sq m
Sleeps 4
1 King Bed

Premium Room

Sleeps 2
1 Twin Bed

Premium Room, 1 Queen Bed with Sofa bed

Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Premium Room, 1 Queen Bed with Sofa bed

Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

7 Mar - 8 Mar

About this property

Holiday Inn London - Sutton by IHG

Eco-certified Sutton hotel in Sutton West with a full-service spa

A full-service spa, an indoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge, and a sauna are onsite.

Holiday Inn London - Sutton by IHG offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Spirit Health Club has 2 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn London - Sutton by IHG. Free WiFi in public areas, a full-service spa, and an indoor pool are available.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Indulge with facials, manicures and pedicures, or body treatments at Spirit Health Club
Amenities include free lobby newspapers, a front-desk safe, and a business center
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
13 minutes by car from Surrey Hills and 14 minutes from Wimbledon Tennis Club

Holiday Inn London - Sutton by IHG offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 8 meeting rooms are available. Event space at this hotel measures 484 square feet (45 square meters) and includes conference space. A children's pool, a hot tub, and a sauna are also featured at the eco-certified Holiday Inn London - Sutton by IHG. For a fee, parking is available.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

The Junction Restaurant - This restaurant serves breakfast and dinner.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Italian, Latvian, Lithuanian, Polish, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Uncovered self parking on site (GBP 15 per day)
Wheelchair-accessible parking available
Height restrictions apply for on-site parking

Food and drink

To-go breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:30 AM–10:30 AM on weekends: GBP 12 per person
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

The Junction Restaurant

Things to do

24-hour health club
Children's pool
Full-service spa
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Children's pool
Free cots/infant beds
Free rollaway/extra beds
Indoor pool
Laundry facilities
Fridge (on request)

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Business services

Business centre
Computer station
Conference space (484 square feet)
Meeting rooms - 8

Spa

2 treatment rooms
Body treatments
Facials
Manicures and pedicures
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Step-free path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)
Wheelchair-width doorways

TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Free rollaway beds
Heating
Hypo-allergenic bedding
Pillow menu
Portable fan

Bathroom

Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Digital channels
Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle
Free tea bags/instant coffee
Fridge (on request)

Connecting rooms available
Desk
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately GBP 12 per person
Uncovered self parking fee: GBP 15 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel London Sutton

Holiday Inn London Sutton

London Sutton Holiday Inn

Holiday Inn London Sutton Hotel

Holiday Inn London Sutton

Hotel Holiday Inn London - Sutton Sutton

Sutton Holiday Inn London - Sutton Hotel

Hotel Holiday Inn London - Sutton

Holiday Inn London - Sutton Sutton

Holiday Inn London Hotel

Holiday Inn London

Holiday Inn London Sutton

London Sutton By Ihg Sutton

Holiday Inn London Sutton an IHG Hotel

Holiday Inn London - Sutton by IHG Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Lisa

20 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was perfect for my needs, close to friends, shopping and food. The room was comfortable and clean.

Stayed 2 nights in Oct 2024

6/10 Okay

Amanda

Business traveller

17 Nov 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

John

16 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2024

8/10 Good

David

Business traveller

12 Nov 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Nov 2024

4/10 Poor

Julie

11 Nov 2024

Liked: Cleanliness

Disliked: Room comfort

The bed was very uncomfortable and gave us both a backache unfortunately

Stayed 1 night in Nov 2024

10/10 Excellent

Kerry

10 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

We stayed for one night before going to the races. Used the pool, steam room and hot tub - all clean and as expected. Not too busy either which was good. Sat in the bar after - Robert the bar man and the bar manager were very friendly and even put the football on for us 😃 Food was nice and room had everything we needed - iron/ board, hairdryer tea/ coffee etc and you could adjust the heating which was good at this time of year.

Stayed 1 night in Nov 2024

10/10 Excellent

Ange Noelle

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Convenient

Stayed 2 nights in Nov 2024

10/10 Excellent

Liliana

8 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Travelled with partner

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good standard

Stayed 1 night in Nov 2024

8/10 Good

Søren

2 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Linda

21 Oct 2024

Stayed 1 night in Oct 2024

8/10 Good

Steve

Travelled with partner

14 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A good clean, modern and spacious hotel conveniently near to our family members. We liked the standard of the facilities. We also understood having to pay for parking given it is London, though it was expensive. Really enjoyed the cooked breakfast, all except for the rubbery fried eggs. Would suggest that these are refreshed more regularly and in smaller quantities, so that they are not hard baked by the time they are served. Overall a good standard and would be a more reasonable cost if parking were included.

Stayed 1 night in Oct 2024

8/10 Good

JONATHAN

30 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2024

8/10 Good

Kim

29 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Zhi feng

Travelled with family

27 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good service

Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

26 Sept 2024

Liked: Cleanliness, staff & service

Check in and reception were fine, efficient and friendly. Room in need of renovation. Very dated. We also booked a queen size bed and it probably wasn't even a king size. Breakfast was good - not excellent, just standard hotel, but coffee machine was broken

Stayed 1 night in Sep 2024

10/10 Excellent

Chinyere

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Sharon

23 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean & comfortable.

Stayed 4 nights in Sep 2024

8/10 Good

Sapphira

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in Sep 2024

6/10 Okay

Clive

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

When I arrived I was checked in by Shakia who was very professional. However when I went to my room at 16:05 the room hadn't been cleaned since the previous guest. it looked like a Bomb had hit it. I went Back to Shakia who was very apologetic and dealt with the situation very professionally. She even went to check on the new room herself to ensure that this had been cleaned. TV in the room didn't work so had to call down to reception again. Once again Shakia went above and beyond and manage to sort the issue, a dodgy lead in the back. After this first issues the rest of my stay was very nice. Staff are very polite and helpful, Gym & pool area were clean and tidy.

Stayed 1 night in Sep 2024

10/10 Excellent

PAUL V

Business traveller

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All the staff were super friendly, especially the restaurant/bar staff who made our evening /breakfast really enjoyable.

Stayed 1 night in Sep 2024

10/10 Excellent

Shera

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Michael

Business traveller

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sutton IHG

Stay was good, perfect location for work, and great bar/restaurant and great breakfast, room was good , the only comment was that it was loud with other guests throughout the nights lots of doors slamming. Other than the other guests , it was good !

Stayed 3 nights in Sep 2024

10/10 Excellent

Nichola

Business traveller

12 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, with good breakfast options

Stayed for Spa facilities. Unfortunately the hot tub was not working which was a big disappointment to us. Gave more leisure centre vibes than spa. We had late check out which was good. Have to pay to park. Parking spaces were way to small and tight aswell

Stayed 1 night in Aug 2024