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Hilton London Syon Park

4-star property
London Syon Park, Brentford, England (01) 562 1066
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4.3 out of 5
Very good!
See all 12 ebookers Reviews

"Such a fantastic hotel in every aspect and including the spa facilities which had the wow factor. We will definitely be going back for a weekend break " More

By a verified traveller on Fri 03 Sep 2021

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Queen Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Syon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Deluxe Room with View

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hilton London Syon Park. During your stay, you'll be close to Westfield London Shopping Centre. Free WiFi in public areas, free self-parking and a full-service spa are available.

  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine and garden views while dining at The Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, aromatherapy or Ayurvedic treatments at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Just a 2-minute drive from Thames River and a few minutes from Royal Botanic Gardens, Kew

Hilton London Syon Park ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton London Syon Park

Everyone (6) Couples (4) Family (1)
2 out of 5
Cleanliness was poor. Room furniture looked dated. Room was dusty, shower seal mouldy

Posted by on 18 May 2024

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Comment from Hotel Management

22 May 2024 by Greg Crawford, General Manager

Dear Shahira,Thank you for taking time to share your experience following recent stay at Hilton London Syon Park.I am saddened to hear that your stay fell below your expectations on this occasion, and I would like to extend my sincerest apologies for all inconveniences caused. Rest assured all your comments about cleanliness have been taken on board to ensure continuous improvement in our guest services.I hope we will be able to welcome you back in the near future and see if we can make it right for you.Kind Regards,Greg CrawfordGeneral Manager

5 out of 5
Such a fantastic hotel in every aspect and including the spa facilities which had the wow factor. We will definitely be going back for a weekend break

Posted by on 3 Sep 2021

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5 out of 5
.

Posted by on 15 Aug 2021

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5 out of 5

Posted by on 4 Nov 2019

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Comment from Hotel Management

13 Nov 2019 by Greg C

Dear guest, Thank you for your generous rating. Kind regards Greg Crawford General Manager

5 out of 5

Posted by on 5 Oct 2019

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Comment from Hotel Management

10 Oct 2019 by Greg C

Dear guest, Thank you for your rating. Kind Regards Greg Crawford General Manager

5 out of 5

Posted by on 1 Jul 2019

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Comment from Hotel Management

2 Jul 2019 by Greg C

Dear guest, Thank you for your generous rating. Kind regards Greg Crawford General Manager

5 out of 5

Posted by on 30 Apr 2019

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Comment from Hotel Management

13 May 2019 by Greg C

Dear guest, Thank you for your generous rating. Kind Regards Greg Crawford General Manager

2 out of 5
+ Nice park with private access. + Nice staff in the restaurant (at dinner and breakfast) - Car park not secured (2 cars got their windows smashed during Valentines night). - Room with a “park view” (has selected on purpose and paid extra for it) was a view on the car park... There was not anymore available room with an actual park view in our first night, so they got us vouchers for the bar (despite me telling them we don’t really drink and would rather have a discount on the dinner we had in the hotel’s restaurant, but they told me that’s not possible...). Really disappointed on that one as I booked a hotel a bit out of town and in a park to enjoy some romantic greenery, not too see parked cars. - Room keys didnt work after the first night so had to go back downstairs to the reception the next morning after breakfast. Not a big deal, but still annoying. - When leaving the hotel for a walk out, had asked reception to tell the cleaning lady to put the soft toy and chocolate box I had left in the room on the bed once bed sheets changed so my gf can see them straightaway when getting in room. But the cleaning lady just put them near the tv. - Room was overall clean. Though chandelier had spider webs.

Posted by , from London on 16 Feb 2019

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Comment from Hotel Management

27 Feb 2019 by Greg C

Dear guest, Thank you for your feedback. I am very sorry to hear of your experience and I would like to extend our sincerest apologies for all inconveniences caused. Please rest assured all your comments will be investigated to ensure continuous improvement. Kind Regards Greg Crawford General Manager

5 out of 5

Posted by on 22 Dec 2018

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Comment from Hotel Management

31 Jan 2019 by Greg C

Dear Guest, Thank you for your generous rating. Kind Regards Greg Crawford General Manager

5 out of 5

Posted by on 9 Dec 2018

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Comment from Hotel Management

31 Jan 2019 by Greg C

Dear Guest, Thank you for your generous rating. Kind Regards Greg Crawford General Manager

About the Hilton London Syon Park

Location London Syon Park, Brentford, England TW8 8JF

Property Features

Hilton London Syon Park offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and a garden are also featured at the business-friendly Hilton London Syon Park. Limited free parking is available on a first-come, first-served basis. This 4-star Brentford hotel is smoke free.

  • 137 guestrooms or units
  • 3 levels
  • 3 buildings
  • Conference rooms
  • Built in 2010
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Train station: Syon Lane Station (2 km / 1.3 mi)
  • Parking: Free self parking

Room Amenities

Hilton London Syon Park offers 137 accommodations with laptop-compatible safes and a hairdryer. 55-inch LCD televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries. This Brentford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Electric kettle
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

The Restaurant – Overlooking the garden, this restaurant specialises in British cuisine and only serves light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Guests aged under 18 years old are not allowed in the swimming pool, health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fishing on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed optional spa fee is charged per person, per 2 hours to access the spa area.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 18.00 per person
  • Pool fee: GBP 25 per day
  • Spa fee: GBP 25

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton London Syon Park
  • Hilton London Syon Park Brentford
  • Hilton London Syon Park Hotel Brentford
  • Hilton Syon London
  • London Hilton Syon Park
  • London Syon Hilton
  • London Syon Park Hilton
  • Syon Hilton
  • Syon Hilton London
  • Syon Park London Hilton
  • Hilton London Syon Park England
  • Hilton London Syon Park Hotel
  • Hilton London Syon Park Hotel
  • Hilton London Syon Park Brentford
  • Hilton London Syon Park Hotel Brentford

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.