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"This is a great hotel for the price. They do all the basics efficiently and well. Parking is easy - there is plenty grass verge when they are very bus ... " More

By a verified traveller on Fri 13 Mar 2020

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Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Double Room

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

During your stay at Heston Hyde Hotel, you'll be close to Twickenham Stadium. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour business centre.

  • Free WiFi
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • 4 mi (6.5 km) from Twickenham Stadium and 9.1 mi (14.6 km) from Westfield London Shopping Centre

Heston Hyde Hotel ratings based on 25 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Heston Hyde Hotel

Everyone (14) Couples (4) Family (2)
1 out of 5
On arriving you’re greeted by a stinking environment

Posted by on 27 Mar 2020

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Comment from Hotel Management

30 Mar 2020 by Meghna

Dear Anonymous. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

1 out of 5
Negative: blood stains on bottom pillow Insects (bugs) on carpet Wash basin not draining

Posted by , from UK on 24 Mar 2020

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Comment from Hotel Management

24 Mar 2020 by Meghna

Dear SB. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

4 out of 5
This is a great hotel for the price. They do all the basics efficiently and well. Parking is easy - there is plenty grass verge when they are very busy. The rooms are large. The staff are helpful and polite. The spa.gym is basic but has everything I need.

Posted by , from Worcester, UK on 13 Mar 2020

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Comment from Hotel Management

16 Mar 2020 by Meghna

Dear Craig, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager

3 out of 5
Hotel is tired, stained walls, shabby decor, generally in need of a refurbishment, although generally clean. Room fairly large, ample parking spaces and reasonably priced. Not in favour of the £50 deposit for any damages, not ever been asked for this before when staying in a hotel! Staff were friendly, didn't eat breakfast so unable to comment there. Overall satisfactory overnight stay.

Posted by on 7 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Meghna

Dear Anonymous. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

5 out of 5
Very nice place to stay, close to amenities and motorway links

Posted by on 8 Feb 2020

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Comment from Hotel Management

10 Feb 2020 by Meghna

Dear Anonymous, Thank you very much for your very nice review and for staying with us. I hope that we will see you back again very soon. Best regards Meghna Mehta Front Office Manager

2 out of 5
I booked this place yet again due to the location, convenient and the room was really dirty! I just think all they do is wipe it, there was hair in the pillows so nothing was changed, bathroom was just wiped as you could see smears and the sink was blocked. It’s a shame as the hotel location is great, parking is free. Staff was okay. As I was leaving to go out, there was a car with extremely loud music, two young guys? One was jumping/dancing like crazy, you could smell “substances”. Keep it low down!

Posted by on 13 Jan 2020

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Comment from Hotel Management

13 Jan 2020 by Jorgen

Dear Anonymous, Thank you for your review and for staying with us. Unfortunately we are not able to determine which room so we can investigate who cleaned the room. I apologise sincerely for that and I hope this hasn’t deterred you from visiting again. Best regards Jorgen Rasmussen General Manager

4 out of 5

Posted by on 9 Jan 2020

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Comment from Hotel Management

9 Jan 2020 by Jorgen

Dear Anonymous, Thank you for leaving your nice rating and for staying with us. I hope that we will see you back soon. Best regards Jorgen Rasmussen General Manager

2 out of 5
Very simple and poor, no tawels, single beds instead of double. Not happy

Posted by on 19 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Jorgen

Dear Anonymous, Thank you for leaving your review and for staying with us. The beds are zip and link and are attached to each other to make up the double bed. I am sorry that you were not happy but I hope that we will get an opportunity to accommodate you again sometime in the future. Best regards Jorgen Rasmussen General Manager

5 out of 5
Guess some event was happening and the music was too loud in the night, so it was a bit difficult to sleep.

Posted by on 18 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Jorgen

Dear Anonymous, Thank you very much for your very nice rating and for staying with us. I apologise for the music disturbing you. I hope that we will see you back again soon. Best regards Jorgen Rasmussen General Manager

5 out of 5
I loved the size and the layout and i would prefer more variety

Posted by on 11 Jun 2019

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Comment from Hotel Management

11 Jun 2019 by Jorgen

Dear Anonymous, Thank you very much for your very nice review. I hope that we will see you back again soon. Best regards Jorgen Rasmussen General Manager

Renovations + Closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday and Saturday:

  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool
  • Sauna

The following facilities are closed on Monday and Tuesday:

  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Health club
  • Indoor pool
  • Sauna

Property Features

Public spaces have free WiFi. A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 10760 square feet (1000 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Heston Hyde Hotel. The hotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. This 4-star Hounslow hotel is smoke free.

  • 1 building
  • 303 guestrooms or units
  • 3 levels
  • 10760 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 2014
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southall Station (2.7 km / 1.7 mi)
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Heston Hyde Hotel offers 303 accommodations with a safe and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Electric kettle
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Restricted number of spaces per unit
  • Debit cards not accepted
  • Number of spaces per unit - 1
  • Staffed front desk
  • Credit card pre-authorization
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 10 for adults and from GBP 5 for children
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heston Hotel
  • Heston Hyde
  • Heston Hyde Hotel
  • Heston Hyde Hotel Hounslow
  • Heston Hyde Hounslow
  • Hotel Heston
  • Hotel Heston Hyde
  • Hyde Heston Hotel
  • Hyde Hotel Heston
  • Heston Hyde Hotel Hotel
  • Heston Hyde Hotel Hounslow
  • Heston Hyde Hotel Hotel Hounslow

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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