Heston Hyde Hotel

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Dates

April 2025

May 2025

In-room safe, desk, laptop workspace, iron/ironing board

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service
Breakfast available
24/7 front desk
Housekeeping

Explore the area

North Hyde Lane, Hounslow, England, TW5 0EP

Twickenham Stadium
‪11 min drive‬
Westfield London Shopping Centre
‪18 min drive‬
Wembley Stadium
‪19 min drive‬
London (LHR-Heathrow)
‪19 min drive‬

Room options

Classic Twin Room

27 sq m
Sleeps 2
2 Twin Beds

Junior Suite

57 sq m
Sleeps 3
1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Classic Double Room

27 sq m
Sleeps 3
1 Large Twin Bed

Deluxe King Suite

84 sq m
Sleeps 4
2 Double Beds

Similar properties

Pool
Hot tub
Spa
Free WiFi

for 1 room

includes taxes & fees

14 Apr - 15 Apr

About this property

Art Deco hotel with a 24-hour business center and a 24-hour front desk

A 24-hour business center, a conference center, and 24-hour room service are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.

Heston Hyde Hotel offers 303 accommodations with safes and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Heston Hyde Hotel, you'll be close to Twickenham Stadium. Enjoy features like free WiFi in public areas and free self parking, plus a 24-hour business center.

Free WiFi
Free self parking
Continental breakfast served daily for a fee
RV/bus/truck parking available for a fee
Services include dry cleaning/laundry, a concierge, and luggage storage
4 mi (6.5 km) from Twickenham Stadium and 9.1 mi (14.6 km) from Westfield London Shopping Centre

Public spaces have free WiFi. A 24-hour business center and 4 meeting rooms are available. Event space at this hotel measures 10760 square feet (1000 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Heston Hyde Hotel. The hotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis.

This 4-star Hounslow hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

24-hour room service is available.

Languages

Danish, English, French, Hindi, Hungarian, Italian, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
RV/bus/lorry parking (surcharge) on site
Limited on-site parking (max 1 space per unit)

Food and drink

Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: GBP 10 for adults and GBP 5 for children

Things to do

TV in common areas

Conveniences

24-hour front desk
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Wedding services

Business services

24-hour business centre
4 meeting rooms
Conference centre (10,760 square foot of space)

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch flat-screen TV

Food and drink

24-hour room service
Electric kettle

Connecting rooms available
Desk
Iron/ironing board on request
Laptop workspace
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:

Bar/lounge
Dining venue(s)
Fitness facility
Indoor pool
Sauna

The following facilities are closed on Monday and Tuesday:

Bar/lounge
Dining venue(s)
Fitness facility
Health club
Indoor pool
Sauna

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 25.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately GBP 10 for adults and GBP 5 for children
Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Heston Hotel

Heston Hyde

Heston Hyde Hotel

Heston Hyde Hotel Hounslow

Heston Hyde Hounslow

Hotel Heston

Hotel Heston Hyde

Hyde Heston Hotel

Hyde Hotel Heston

Heston Hyde Hotel Hotel

Heston Hyde Hotel Hounslow

Heston Hyde Hotel Hotel Hounslow

Heston Hyde Hotel Reviews

7.2

Good

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

2/10 Terrible

Marco

19 Dec 2024

Disliked: Cleanliness

Stayed 2 nights in Sep 2024

2/10 Terrible

Raymon

15 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not appreciated

Stayed 1 night in Dec 2024

10/10 Excellent

Francis

Business traveller

4 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

6/10 Okay

Muhammad Haris

Travelled with partner

3 Dec 2024

Disliked: Amenities, property conditions & facilities

Average

Stayed 1 night in Nov 2024

2/10 Terrible

Reanices

1 Dec 2024

Stayed 1 night in Nov 2024

4/10 Poor

Manahil

1 Dec 2024

Disliked: Cleanliness

Security staff is harassing people

Stayed 7 nights in Nov 2024

10/10 Excellent

Jobanpreet

25 Nov 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Nov 2024

2/10 Terrible

Hayley

Business traveller

25 Nov 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Never again. Solo females beware!

I couldn’t stay. I had to leave and book elsewhere. This is no longer a hotel in my opinion, I feel sorry for the staff having to deal with that situation. It’s full of asylum seekers who have absolutely zero respect for the place. Being a single female on my own, I didn’t feel safe as there were large group's of men hanging around corridors- glaring at me like I was intruding! They were shouting outside my door and I could not settle, they were so loud and intimidating. There was no way I was going to hack it out and eventually plucked up the courage to leave the room and check out. I felt safe once I left the carpark. The place smelled so bad of smoke and weed. The room was passable as a 2* at best, I’ve stayed in cleaner 3* budget hotels. I stayed here years ago and it was pleasant so I didn’t think to read reviews for an update. Absolutely never again, it’s ruined what was a nice hotel. I have never felt so uncomfortable and on edge, it was awful. The receptionist was very apologetic, it’s obviously not their fault and are just doing their best to deal with that chaos.

Stayed 1 night in Nov 2024

10/10 Excellent

Leena

25 Nov 2024

Stayed 1 night in Nov 2024

4/10 Poor

Teresa

17 Nov 2024

Liked: Cleanliness

Wouldn't stay again

The hotel was full of asylum seekers so there were people hanging about in the corridors and outside the front of the hotel the reception was full of black bags of stuff for the residents the reception staff were very nice but the whole place felt uncomfortable and the room was cold and the noise from the road was very loud

Stayed 1 night in Nov 2024

2/10 Terrible

Charles

Travelled with partner

14 Nov 2024

Disliked: Cleanliness, amenities, property conditions & facilities

We booked this last minute for trip to twickenham. Looked at the reviews. Probably should have looked deeper. The hotel is used to house asylum seekers as well as paying guests. Hence no facilities. No restaurant. Pool. Or gym. Not a real problem. But the added security staff in reception didnt put you at ease when you walk in past the loud music listening cannabis smoking men sitting around. We went to our room. It had been serviced apparently as we checked in just before the 3pm time. However. In the bed and on the pillows we found short black curly hairs. ! In the bathroom by the towel rail we found dried blood splattered stains on the wall and then more on the wall by the main door. The table was damaged. The carpetted floor was covered with 'bits' We initially dropped our stuff and dashed out to make the game so noticed all this when we returned in the evening. Too late to get another room. On our return after the day. We were hit by the strong smell of cannabis from the corridors to our room. We were just hapoy to leave first thing. Mentioned the isses to the staff and they advised to email the GM to which ive done, so we'll see if there's a reply. Honestly. Id give this one a wide berth. Infact id never go back again !!! I emailed the general manager. He did not reply to my email and after 4 days and chaser. He replied saying it was our opportunity to raise it before the evening so an alternative room could be found. No refund ! No gesture of good will P

Stayed 1 night in Nov 2024

2/10 Terrible

Dan

Travelled with partner

1 Nov 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

When I first drove into the car park I knew something wasn't right as there were strange men hanging around and smoking. Then when I checked in I saw about 8 peaople just around a table in the corner of the reception area which was strange. A day before I was notified by email that the facilities were closed for the swimming pool, restaurant, bar and sauna which I was very disapointed to find out without any reason and wasn't clear when I made the booking. Also it was too late to book another hotel at such short notice. Then I was at the lift and spoke to a man asking if he was staying here and he replied that he's been living there for a year and also another person was living there for 3 years. Then I knew what I was expecting that this hotel is for housing people and more like a hostel than a hotel. This is not a problem, but I would have like to have been notified or advised as if i brought my chilldren I don't think he would have been a safe please. The staff were very abrupt and not helpful at all. I wouldn't stay here again.

Stayed 2 nights in Oct 2024

10/10 Excellent

Usha

24 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, friendly staff. Big clean room. Free wifi & free parking. Perfect stay

Stayed 1 night in Oct 2024

8/10 Good

John

Business traveller

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2024

2/10 Terrible

Ian

11 Oct 2024

Stayed 3 nights in Oct 2024

4/10 Poor

Tashane

Travelled with partner

6 Oct 2024

Disliked: Staff & service, amenities, property conditions & facilities

run down

Stayed 2 nights in Oct 2024

4/10 Poor

Claire

Business traveller

1 Oct 2024

Disliked: Amenities, property conditions & facilities

This hotel is being used long term to house refugees. I hadn’t read the reviews to know this until I arrived. As a lone female business traveller, I wouldn’t have stayed here as it’s predominantly men as far as I could see in reception / out the front. It’s a nice enough hotel and my stay passed without incident - it was quiet overnight, I did feel a sense of discomfort and the lack of bar / restaurant / fitness was shoddy. Use this hotel to keep refugees safe, by all means, but don’t sell remaining rooms on this platform.

Stayed 1 night in Sep 2024

2/10 Terrible

M

Business traveller

1 Oct 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

4/10 Poor

HOWARD

Business traveller

30 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Hotel was tired and run down... Also little bit dirty. Was not told that I'd be the only paying customer, the rest seemed to be refugees. No trouble from them, or much noise, but if I'd have brought the family rather than a lone business traveller I would have felt uneasy. Front desk were nice tho and waived damage deposit

Stayed 1 night in Sep 2024

2/10 Terrible

Kyle

29 Sept 2024

Stayed 5 nights in Sep 2024

2/10 Terrible

Sayed

23 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Aneek

Travelled with partner

19 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

this time stay was utterly bad. called reception for pillows, no one came. as i entered the room my bed sheet was wet. i called asking for spoons and no one came

Stayed 1 night in Sep 2024

6/10 Okay

Mohamed

18 Sept 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Is not the hotel it used to be, is hosting lots of refugees and too many refugee men standing in the corridors, outside and in the car park playing loud music and smoking at the front door of the hotel. My room’s window was broken couldn’t close it and had to report it. Terrible experience will not come back their ever again

Stayed 1 night in Sep 2024