DoubleTree by Hilton London - Greenwich - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast available

Room service

Bar

24/7 front desk

Gym

Parking available

Explore the area

Catherine Grove, London, England, SE10 8FR

Greenwich Park
‪15 min walk‬
Greenwich Market
‪16 min walk‬
National Maritime Museum
‪17 min walk‬
London (LCY-London City)
‪34 min drive‬

Room options

Junior Suite, 1 King Bed, Non Smoking

45 sq m
Sleeps 2
1 King Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Twin Room, Accessible, Non Smoking

23 sq m
Sleeps 2
2 Twin Beds

Family Room, 1 Queen Bed (Deluxe)

23 sq m
Sleeps 3
1 Queen Bed

Family Room, 1 Queen Bed

32 sq m
Sleeps 3
1 Queen Bed

Room, 1 Queen Bed, Non Smoking

22 sq m
Sleeps 2
1 Queen Bed

Twin Room, Non Smoking

23 sq m
Sleeps 2
2 Twin Beds

Room, 1 King Bed, Non Smoking

22 sq m
Sleeps 2
1 King Bed

Room, 1 Single Bed, Non Smoking

15 sq m
Sleeps 1
1 Twin Bed

Deluxe Room, 1 King Bed, Non Smoking

32 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 Queen Bed, Non Smoking

32 sq m
Sleeps 2
1 Queen Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Breakfast available

for 1 room

includes taxes & fees

11 Feb - 12 Feb

About this property

DoubleTree by Hilton London - Greenwich

Hotel with a 24-hour fitness center, near Greenwich Market

Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service, and a business center. Housekeeping is available on request.

DoubleTree by Hilton London - Greenwich offers 146 accommodations with laptop-compatible safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton London - Greenwich. During your stay, you'll be within walking distance of Greenwich Market. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Buffet breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym
Guests have great things to say about the overall condition of the property and the clean accommodations
Just a 2-minute drive from Greenwich Market and a few minutes from University of Greenwich

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton London - Greenwich. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

O1 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Late night fare is available from 24-hour room service.

Languages

Bulgarian, Czech, English, Filipino, French, German, Greek, Hindi, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

On-site parking available only on request
Self parking on site (GBP 20.00 per night)
Limited on-site parking
Electric car charging station on site
Wheelchair-accessible parking available
Height restrictions apply for on-site parking

Food and drink

Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 19.00 per person
1 restaurant
1 bar
Free daily reception
24-hour room service

Restaurants on site

Things to do

24-hour fitness centre

Family friendly

Free cots/infant beds
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Dry-cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Free cots/infant beds
Hypo-allergenic bedding

Bathroom

Bath or shower
Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Free bottled water

Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Mobile key entry
Phone
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 20

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 20

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 19.00 per person
Self parking fee: GBP 20.00 per night
Early check-in fee: GBP 20 (subject to availability)
Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Front desk staff will greet guests on arrival at the property.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Greenwich Mercure

Greenwich Mercure London

London Greenwich Mercure

London Mercure Greenwich

Mercure Greenwich

Mercure Greenwich Hotel

Mercure Greenwich Hotel London

Mercure Greenwich London

DoubleTree Hilton London Greenwich

Mercure London Greenwich England

Mercure London Greenwich Hotel

Greenwich Hotel London

DoubleTree Hilton Greenwich

DoubleTree by Hilton London - Greenwich Hotel

DoubleTree by Hilton London - Greenwich London

DoubleTree by Hilton London - Greenwich Hotel London

DoubleTree by Hilton London - Greenwich Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Alan

Travelled with family

30 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stay because I like to support Wasim!

Stayed 2 nights in Oct 2024

6/10 Okay

Louise

29 Oct 2024

Stayed 1 night in Oct 2024

4/10 Poor

kofi, bronx

Travelled with partner

29 Oct 2024

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Room, bed and bathroom so small in area, there was no space to even turn around

Stayed 7 nights in Oct 2024

8/10 Good

philip

28 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

stayed before not as good this time

Stayed 2 nights in Oct 2024

4/10 Poor

Tak Yee

28 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mismatch room type

Booked a twin room about 2 weeks in advance, checked in late due to travel delay, ended up was assigned a room for disabled in the basement level, toilet design was not ideal for non mobility-difficulty customers.

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family

27 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirt or Mold in Bathroom Plus Bad Customer Service

I booked two rooms for a stay. I found what looked like dirt or mold in my bathroom shower. Their customer service is also horrible. I had mistakenly booked three nights instead of two nights. Within 10 minutes of my booking, I realized my error and tried to cancel the first night of my booking, but they wouldn’t let me as they claimed it was nonrefundable. I ended up being charged for three nights even though I only stayed there for two nights. I was very disappointed in how they handled things.

Stayed 3 nights in Oct 2024

10/10 Excellent

Edd

Travelled with group

25 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean & comfy

Stayed 1 night in Oct 2024

10/10 Excellent

SIMON

Travelled with family

25 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Nadine

23 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2024

8/10 Good

john

Travelled with partner

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel. Perfect room service breakfast. Only feedback re electric car charging point was pain to set up on arrival

Stayed 1 night in Oct 2024

10/10 Excellent

Jewelle, Las Vegas

18 Oct 2024

Stayed 3 nights in Sep 2024

10/10 Excellent

Fabiana

18 Oct 2024

Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Travelled with family

16 Oct 2024

Disliked: Cleanliness, property conditions & facilities

Old Fashioned

Good location for Greenwich but the owners should spend their profits on a complete refurb of the hotel, rooms were tired and old fashioned.

Stayed 1 night in Oct 2024

6/10 Okay

ADEL

16 Oct 2024

Very ordinary hotel

For single not family small rooms, narrow floors and corridors, the hotel entrance is uncomfortable, there is no lobby, and the furniture and towels are old

Stayed 2 nights in Oct 2024

8/10 Good

Kim

Travelled with family

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel away from the crowds

Not exactly in the middle of anything as well as slightly dated, but the clean room and friendly staff made for a comfortable stay. Lighting in the room is insufficient, but shower was top notch.

Stayed 4 nights in Oct 2024

10/10 Excellent

Silvania

14 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Business traveller

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genuinely excellent.

Wonderful stay. Greeted at the reception by a genuinely, sincere receptionist. Thank you Sir for being so good at your job. In my opinion, post covid, rare to find such a good experience in hospitality & environment.

Stayed 1 night in Oct 2024

10/10 Excellent

Punya

11 Oct 2024

Stayed 1 night in Sep 2024

10/10 Excellent

David

11 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Concert stay

Beautiful hotel with great amenities and stunning rooms. We were in the area for a concert and spent 2 nights here.Staff were very friendly, helpful and kind Breakfast was really good too. Highly recommended.

Stayed 2 nights in Oct 2024

8/10 Good

Careen

Travelled with family

10 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Close to family

Stayed 2 nights in Sep 2024

10/10 Excellent

Kristian

8 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again, and avoid the breakfast

This is a lovely hotel (former police HQ). I always enjoy staying here. The rooms are fantastic, the beds very comfortable not to mention the enormous bathroom this time. Staff are incredible and so accommodating. However the cooked breakfast did not do it for me. The bacon did not look appetising and the scrambled eggs had that MRE texture about them. There is plenty of food choice, however I fancied something hot for my day ahead. Did not feel it was worth the price I paid, sadly.

Stayed 1 night in Oct 2024

10/10 Excellent

Edward

Travelled with partner

6 Oct 2024

Liked: Cleanliness

Very nice hotel.

Stayed 1 night in Oct 2024

10/10 Excellent

Khavoye

3 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Central located you can take the bus or train to get to get anywhere in London. London Tower, Big Ben, Oxford Street, London Eye, Sky Garden etc. There is Greenwish market and district which is like 10 minutes walk.

Stayed 6 nights in Sep 2024

8/10 Good

Jodie

30 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay, blackout curtains and silent night sleep. Very impressive for money. Great night away from kids and lovely trip back on Uber boat from Greenwich maritime! Romantic stay.

Stayed 1 night in Sep 2024