DoubleTree by Hilton London - Docklands Riverside - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Junior Suite, 1 King Bed, Balcony, River View

Breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service

Bar

Housekeeping

24/7 front desk

Explore the area

265 Rotherhithe Street, London, England, SE16 5HW

Tower Bridge
‪7 min drive‬
Tower of London
‪8 min drive‬
Troxy
‪9 min drive‬
London (LCY-London City)
‪32 min drive‬

Room options

In-room safe, desk, laptop workspace, iron/ironing board

Family Room

Good

36 sq m
Sleeps 5
1 Queen Bed and 2 Twin Beds

Family Room, 2 Double Beds (Deluxe)

Excellent

33 sq m
Sleeps 5
2 Double Beds

Room, 1 King Bed

Good

26 sq m
Sleeps 2
1 King Bed

Room, 1 Queen Bed

Very good

26 sq m
Sleeps 2
1 Queen Bed

Suite

Exceptional

26 sq m
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed, Balcony, River View

33 sq m
River view
Sleeps 3
1 King Bed

Deluxe Room, 1 Queen Bed

Wonderful

26 sq m
Sleeps 2
1 Queen Bed

Deluxe Room, 1 King Bed

Exceptional

27 sq m
Sleeps 2
1 King Bed

Suite, 2 Bedrooms

26 sq m
Sleeps 4
2 King Beds

Room, 1 Double Bed

Excellent

26 sq m
Sleeps 1
1 Double Bed

Twin Room

Excellent

26 sq m
Sleeps 2
2 Twin Beds

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 room

includes taxes & fees

1 Feb - 2 Feb

About this property

DoubleTree by Hilton London - Docklands Riverside

Riverfront London hotel in Southwark with bars

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking. Housekeeping is available on request.

DoubleTree by Hilton London - Docklands Riverside offers 378 accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Smart televisions are featured in guestrooms. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton London - Docklands Riverside. During your stay, you'll be within walking distance of Thames River. Features include free WiFi in public areas and a free ferry terminal shuttle, plus 2 bars.

Free WiFi in some public areas
Enjoy international cuisine while dining at Columbia
Buffet breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Guests have great things to say about the breakfast and the helpful staff
8 minutes by car from Tower of London and 11 minutes from St. Paul's Cathedral
Free ferry terminal shuttle service

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 9322 square feet (866 square meters) and includes conference space. A fitness center, a library, and a terrace are also featured at the business-friendly DoubleTree by Hilton London - Docklands Riverside. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Columbia - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Urban Beach - This bar specializes in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Columbia Bar - This bar specializes in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Languages

Arabic, English, French, Lithuanian, Portuguese, Spanish, Turkish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 20 per night)
Wheelchair-accessible parking available
Free ferry terminal shuttle

Food and drink

Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 21.95 per person
1 restaurant and 1 coffee shop/cafe
2 bars/lounges
24-hour room service
Coffee/tea in a common area

Restaurants on site

Columbia
Urban Beach
Columbia Bar

Things to do

Fitness centre

Family friendly

Free cots/infant beds
Free rollaway/extra beds
Corner/local shop
Laundry facilities
Fridge
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Banquet hall
Front-desk safe
Corner/local shop
Library
Reception hall
Vending machine
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Computer station
Conference space (9322 square feet)
Meeting rooms - 14

Outdoors

BBQ grill(s)
Garden
Terrace
Vegetable garden

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Assistive listening devices available
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Free cots/infant beds
Free rollaway beds

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

47-inch smart TV
Premium channels

Food and drink

Coffee/tea maker
Fridge

Desk
Energy-saving switches
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Recycling
Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 21.95 per person
Self parking fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Docklands

Hilton London Docklands Riverside

Hilton Riverside Hotel London Docklands

Hilton Riverside London Docklands

London Docklands Hilton

London Docklands Riverside

London Docklands Riverside Hilton

DoubleTree Hilton London Docklands Riverside Hotel

DoubleTree Hilton Docklands Riverside Hotel

DoubleTree Hilton London Docklands Riverside

DoubleTree Hilton Docklands Riverside

DoubleTree by Hilton London - Docklands Riverside Hotel

DoubleTree by Hilton London - Docklands Riverside London

DoubleTree by Hilton London - Docklands Riverside Hotel London

DoubleTree by Hilton London - Docklands Riverside Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

John

18 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Location limited access to central London.

Stayed 6 nights in Oct 2024

6/10 Okay

Sheryl

18 Oct 2024

Disliked: Cleanliness, staff & service

Stayed 2 nights in Aug 2024

10/10 Excellent

Lynn

Travelled with group

18 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Emma

16 Oct 2024

Stayed 3 nights in Oct 2024

8/10 Good

Carmen

15 Oct 2024

Liked: Cleanliness

Stayed 4 nights in Oct 2024

10/10 Excellent

Emma

Travelled with partner

14 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked the midday checkout. Room was spacious.

Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Travelled with family

14 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

We loved this hotel! It was really fun for the children to get a boat across the river to get there. The check in staff we really efficient, it was much appreciated as it was late at night and we were all tired. The man even checked if it was ok to give the kids sugar, to which he produced warm cookies for us all which was a lovely guesture. The room was spacious for all 5 of us with a beautiful view of Canary Wharf. It’s a great location because proximity to the Elizabeth makes it quick and easy to get into town

Stayed 1 night in Oct 2024

6/10 Okay

avril

Travelled with partner

14 Oct 2024

The property was nice but it’s a pain having to get the ferry accross the Thames and then a fair walk to underground stations, quite a few changes to get into city centre so not the best location for us , breakfast at the hotel is mega expensive so we found a cheaper option out and about, the hotel price was expensive for a room only and in my opinion the £20 room upgrade on the day was not worth it , don’t think I would stay again due to the location

Stayed 1 night in Oct 2024

8/10 Good

Kathryn

13 Oct 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Large rooms, nice stay

It was a bit more remote that we had realised, we are very used to using the tube but the hotel was accessible by buses or a boat, which were both great as it happens. Check in took ages, two lines and noone allowed those waiting rhe longest to go first. One free cookie between 2 people but not if you have a nut allergy or gluten in tolerance. This hotel is trying too hard to be posh with posh cookies, and posh coffee sachets, completely unnecessary. Nescafe and some cheeap biscuots in the room would be perfect, and knock a few quid off the price of the stay. The room was lovely, a great size and aside from a lack of tea and coffee, it was great, quiet, large, good shower, nice big towels. Their wasdnt enough tea and coffee to have more than one drink each which is ridiculous, and it took 20 mins queuing and waiting at reception for the 5 men to get me some more, its basic stuff to have enough supplies in the rooms. It was a nice hotel with lots of space which is hard to come by in London. It was very close to the bus stop and ypu could cross the river for free with ypur room card which was good.

Stayed 1 night in Oct 2024

10/10 Excellent

Tricia

13 Oct 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Donald

13 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Edith

Travelled with family

12 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall wonderful experience. Really grand feel with the multiple building complex in an area that felt safe. Amazing service at the front desk - the lady upgraded us to balcony rooms. the ferry amenity lived up to the potential, quick access to all the main attractions inner city London. Only con was the restaurant closed fairly early and room service took far too long and was not the best quality. Would recommend!

Stayed 3 nights in Sep 2024

10/10 Excellent

Kerri

Travelled with family

7 Oct 2024

Liked: Staff & service, property conditions & facilities, room comfort

lovely hotel very friendly staff . food excellent , rooms lovely

Stayed 1 night in Oct 2024

10/10 Excellent

Shawn

7 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Only complaint is the guy at check in told me my room wasn’t ready. Next customer was given a room 2 minutes later. His colleague allowed me to get a room once original guy walked away. Original guy came back and was the one who checked me in. Didn’t give any info about hotel just room key and sent me on my way

Stayed 4 nights in Oct 2024

8/10 Good

Tina

5 Oct 2024

Stayed 1 night in Sep 2024

8/10 Good

Tom

Travelled with family

30 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall the property was great. Facilities were good. Rooms were a bit dated and the bathroom was small. Liked the river view. Free ferry to Canary Wharf was a nice option. Parking was sufficient. Location to the trains wasn’t the most convenient but definitely walkable. Quiet area. Good for families and great breakfast.

Stayed 3 nights in Sep 2024

10/10 Excellent

Joanne

Travelled with family

29 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were really lovely and helpful. The room (junior suite) was really nice. Good heated terrace overlooking the river. Good choice at breakfast but some of the hot buffet food was almost cold which let it down. Had an evening meal which was very good. Bar area nice. Comfy settees. Good ferry service to canary wharf.

Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with family

29 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Only marked this hotel down as the lady at check-in wasn’t very nice. After 3 attempts she finally found my booking and then tried to get me to pay again when I had already shown her my receipt. No apologies and unfortunately due to all that was going on I didn’t get her name! She then took a deposit of £50 something that the 2 people I was travelling with wasn’t asked for. On checking out I checked my credit card and £50 had been taken again!! Jonas was very helpful and hopefully has sorted it out (I hope)!

Stayed 1 night in Sep 2024

10/10 Excellent

Mallory

29 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

8/10 Good

Sarah

Travelled with family

29 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

PAK LIM

22 Sept 2024

Liked: Cleanliness, staff & service

Free Uber Boat between hotel and Canary Wharf. Great breakfast!

Stayed 1 night in Sep 2024

10/10 Excellent

B

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pleasant hotel for the money, rooms are tidy and well presented - staff are friendly and helpful and there is a jetty with a ferry service connecting to Canary Wharf (& easy access to Uber boats) Breakfast was above average with a good selection and nice quality food & the bar has a lovely patio overlooking the river.

Stayed 1 night in Sep 2024