DoubleTree by Hilton London - Docklands Riverside - Reviews, Photos & Rates

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Dates

April 2025

May 2025

Breakfast, lunch, dinner served; international cuisine

Junior Suite, 1 King Bed, Balcony, River View

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service
Bar
Housekeeping
24/7 front desk

Explore the area

265 Rotherhithe Street, London, England, SE16 5HW

Tower of London
‪8 min drive‬
O2 Arena
‪15 min drive‬
ExCeL Exhibition Centre
‪16 min drive‬
London (LCY-London City)
‪32 min drive‬

Room options

In-room safe, desk, laptop workspace, iron/ironing board

Family Room

36 sq m
Sleeps 5
1 Queen Bed and 2 Twin Beds

Family Room, 2 Double Beds (Deluxe)

33 sq m
Sleeps 5
2 Double Beds

Room, 1 King Bed

26 sq m
Sleeps 2
1 King Bed

Room, 1 Queen Bed

26 sq m
Sleeps 2
1 Queen Bed

Suite

26 sq m
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed, Balcony, River View

33 sq m
River view
Sleeps 3
1 King Bed

Deluxe Room, 1 Queen Bed

26 sq m
Sleeps 2
1 Queen Bed

Deluxe Room, 1 King Bed

27 sq m
Sleeps 2
1 King Bed

Suite, 2 Bedrooms

26 sq m
Sleeps 4
2 King Beds

Room, 1 Double Bed

26 sq m
Sleeps 1
1 Double Bed

Twin Room

26 sq m
Sleeps 2
2 Twin Beds

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

7 Apr - 8 Apr

About this property

DoubleTree by Hilton London - Docklands Riverside

Riverfront hotel with bars and a fitness center

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking. Housekeeping is available on request.

DoubleTree by Hilton London - Docklands Riverside offers 378 accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Smart televisions are featured in guestrooms. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton London - Docklands Riverside. During your stay, you'll be within walking distance of Thames River. Features include free WiFi in public areas and a free ferry terminal shuttle, plus 2 bars.

Free WiFi in some public areas
Enjoy international cuisine while dining at Columbia
Buffet breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Guests have great things to say about the breakfast and the location
8 minutes by car from Tower of London and 11 minutes from St. Paul's Cathedral
Free ferry terminal shuttle service

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 9322 square feet (866 square meters) and includes conference space. A fitness center, a library, and a terrace are also featured at the business-friendly DoubleTree by Hilton London - Docklands Riverside. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Columbia - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Urban Beach - This bar specializes in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Columbia Bar - This bar specializes in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Languages

Arabic, English, French, Lithuanian, Portuguese, Spanish, Turkish

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Free ferry terminal shuttle
Parking on site (GBP 20 per night)
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.95 per person
2 bars/lounges
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Columbia
Columbia Bar
Urban Beach

Things to do

Gym
Library
Stereo
TV in common areas

Family friendly

Free cot
Free rollaway/extra bed
Grocery/convenience store
In-room refrigerator
Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
9,322 square feet of conference space
Computer station

Outdoors

Barbecue grill
Garden
On a river
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Bedroom

Bedsheets provided
Free cot
Free rollaway/extra bed

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

47-inch smart TV with premium channels

Food and drink

24-hour room service
Coffee/tea maker
Refrigerator

Air conditioning (climate-controlled)
Desk
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 21.95 per person
Self parking fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Docklands

Hilton London Docklands Riverside

Hilton Riverside Hotel London Docklands

Hilton Riverside London Docklands

London Docklands Hilton

London Docklands Riverside

London Docklands Riverside Hilton

DoubleTree Hilton London Docklands Riverside Hotel

DoubleTree Hilton Docklands Riverside Hotel

DoubleTree Hilton London Docklands Riverside

DoubleTree Hilton Docklands Riverside

DoubleTree by Hilton London - Docklands Riverside Hotel

DoubleTree by Hilton London - Docklands Riverside London

DoubleTree by Hilton London - Docklands Riverside Hotel London

DoubleTree by Hilton London - Docklands Riverside Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Carol

Travelled with family

22 Dec 2024

Very good apart from the noise from a party which went on until 1130, the music could be heard clearly we were on the third floor. My granddaughter who is 11 could not sleep

Stayed 2 nights in Dec 2024

10/10 Excellent

Gary

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday

One night for 02 concert

Stayed 1 night in Dec 2024

10/10 Excellent

Rachel

Travelled with family

20 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again!

Stayed 1 night in Dec 2024

10/10 Excellent

sean

19 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

somkenechi

19 Dec 2024

Stayed 3 nights in Dec 2024

6/10 Okay

Micah

Travelled with partner

15 Dec 2024

We stayed for 2 nights mid December, hotel was clean and the short interaction we had with staff was pleasant. We were disappointed by our room, very basic for what we paid, windows were frosted so we could not see out. Have stayed in nicer rooms at Premier Inns and Travelodge’s, water provided was only free if you are a Hilton member, which is free to sign up for but considering the amount we paid the small bottles of water could at least be complementary. The most disappointing part of our stay was the annoying buzzing which was continuous 24/7, making it difficult to sleep. Cookies on arrival were lovely and the uber boat across to Canary Wharf was very convenient and quick. Would not stay again unless a lot cheaper!

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with group

14 Dec 2024

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

Not a great experience

While the breakfast and the check-in process were good, the poor cleanliness, lack of attention to detail, and underwhelming customer service left me disappointed. For a hotel with this reputation, I expected higher standards. The cleanliness of the room left much to be desired. One of the two glasses provided was dirty, as were the spoons for tea and coffee, though the cups were clean. In the bathroom, there was a mat in the shower, but when I lifted it, I found a couple of hairs underneath—a detail that was very off-putting.

Stayed 1 night in Dec 2024

10/10 Excellent

Steven

Business traveller

14 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2024

6/10 Okay

Shaikha

9 Dec 2024

Need remadling furniture.

Stayed 17 nights in Nov 2024

8/10 Good

Verified traveller

9 Dec 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Nashon

8 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family

7 Dec 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Dec 2024

10/10 Excellent

Victoria

6 Dec 2024

Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Business traveller

30 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room photos misleading

Room and service were okay, photos were misleading suggesting you get a room with a view. My room was on the top floor with a velux window looking directly into another room with a velux window. The photos suggest you get a room with a view over the Thames.

Stayed 1 night in Nov 2024

10/10 Excellent

Neil

29 Nov 2024

Liked: Amenities

Great hotel great service

Stayed 1 night in Nov 2024

8/10 Good

Emma

25 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

8/10 Good

K

Travelled with group

25 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

grace

Travelled with partner

21 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were lovely, really good stay for the price, pretty walk to the tube stations. Bed was comfy and all really clean!! facilities inc. the shuttle boat to canary wharf was perfect. Lovely stay

Stayed 2 nights in Nov 2024

10/10 Excellent

Carla

17 Nov 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Stuart

16 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay

Was good but for the price of the Breakfast was overpriced £19.99 supplement when there is more than one person would be a bit pricey.

Stayed 2 nights in Nov 2024

10/10 Excellent

Marie

15 Nov 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

Ahmed

Travelled with family

12 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Nicole

Travelled with partner

10 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing stay, although the towels were not that clean and some stains in the bathroom my the toilet. Other than that, staff were amazing, food was great, overall we had an amazing experience!

Stayed 1 night in Nov 2024