DoubleTree by Hilton Hotel London ExCel

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Dates

April 2025

May 2025

In-room safe, desk, laptop workspace, blackout curtains

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service
Bar
Housekeeping
Pet-friendly
24/7 front desk

Explore the area

Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH

ExCeL Exhibition Centre
‪7 min walk‬
Westfield Stratford City
‪11 min drive‬
O2 Arena
‪11 min drive‬
London (LCY-London City)
‪15 min walk‬

Room options

Deluxe Room, 1 Queen Bed (Water View)

24 sq m
Sleeps 2
1 Queen Bed

Room, 1 Queen Bed

21 sq m
Sleeps 2
1 Queen Bed

Deluxe Suite, 1 King Bed (Water View)

54 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Water View)

24 sq m
Sleeps 2
1 King Bed

Suite, 1 Queen Bed, City View

31 sq m
City view
Sleeps 2
1 Queen Bed

Suite, 1 Queen Bed, Balcony

31 sq m
City view
Sleeps 2
1 Queen Bed

Room, 1 Queen Bed with Sofa bed

21 sq m
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Twin Room (Guest)

21 sq m
Sleeps 2
2 Twin Beds

Deluxe Twin Room, Accessible, View

24 sq m
Water view
Sleeps 2
2 Twin Beds

Deluxe Room, 1 Queen Bed, Balcony

24 sq m
Sleeps 2
1 Queen Bed

Deluxe Twin Room, View

24 sq m
Sleeps 2
2 Twin Beds

Twin Room, Accessible

21 sq m
Sleeps 2
2 Twin Beds

Suite, 1 King Bed, City View

31 sq m
City view
Sleeps 2
1 King Bed

Room, 1 Queen Bed, Accessible

21 sq m
Sleeps 2
1 Queen Bed

Similar properties

Breakfast included
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

8 Apr - 9 Apr

About this property

Waterfront hotel with a 24-hour fitness center and a 24-hour front desk

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a business center, and conference space.

DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton Hotel London ExCel. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Buffet breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym
Just a 1-minute drive from ExCeL Exhibition Centre and 11 minutes from London Stadium
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 2 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 882 square feet (82 square meters) and includes conference space. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the eco-certified DoubleTree by Hilton Hotel London ExCel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.

DoubleTree by Hilton Hotel London ExCel has a restaurant on site.

Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, German, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Parking on site (GBP 15 per night)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 17.95 per person
A bar/lounge
A restaurant
Snack bar/deli

Things to do

24-hour gym

Family friendly

Free cot
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

2 meeting rooms
882 square feet of conference space
Business centre
Computer station

Outdoors

On the waterfront
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Handrails in stairways
Lift
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchairs on site

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Pay films
TV

Food and drink

Limited room service

Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 10

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets: GBP 35 per accommodation, per stay
Only dogs are allowed
Maximum 1 (weight limit: 77 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 17.95 per person
Self parking fee: GBP 15 per night
Pet fee: GBP 35 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands

Ramada London Docklands

DoubleTree Hilton Hotel London ExCel

DoubleTree Hilton London ExCel

DoubleTree by Hilton Hotel London ExCel Hotel

DoubleTree Hilton Hotel ExCel

DoubleTree by Hilton Hotel London ExCel London

DoubleTree by Hilton Hotel London ExCel Hotel London

DoubleTree by Hilton Hotel London ExCel Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

steven

Travelled with group

22 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were so polite and friendly and allowed me and my travelling companion to check in earlier than the set time

Stayed 4 nights in Oct 2024

10/10 Excellent

Victoria

Business traveller

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotels spacious , friendly, very comfortable and clean! I would highly recommend s staying here.

Stayed 1 night in Dec 2024

10/10 Excellent

Alan

Travelled with partner

20 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel to stay, staff are exceptional they will go to any means to provide a number one service to you so if you want to 1st Class Customer service then look no further we have been 5 or 6 times and every time it gets better and better, thanks

Stayed 4 nights in Dec 2024

10/10 Excellent

Chao

18 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

10/10 Excellent

Luke

16 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2024

10/10 Excellent

Robert

13 Dec 2024

Stayed 1 night in Dec 2024

6/10 Okay

Andrew

6 Dec 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stay if at Excel but location is not great. 10min walk through park/construction site. It’s an old hotel, lift not working but staff were great

Stayed 2 nights in Dec 2024

6/10 Okay

Paul

Business traveller

4 Dec 2024

Typical London. Pay top price for a room, parking on top. Pay for it all. Very expensive for not much at all.

Stayed 1 night in Nov 2024

2/10 Terrible

Arunkumar

28 Nov 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Jenny

24 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2024

8/10 Good

Tony

Travelled with partner

23 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great transport link, walking distance to London city airport. On the river with great views. Very clean and modern. Dining / bar options closed early with customers directed to Just Eat

Stayed 2 nights in Nov 2024

4/10 Poor

Andrew

Business traveller

20 Nov 2024

Disliked: Property conditions & facilities, room comfort

Bad layout, poor condition, not at the Excel

Lifts are through the main restaurant so you have to pick your way through packed diners and servers every time you enter/exit the building, extra awkward with bags. Bed rock solid and bedding smelt like stale water, air conditioning started an awful loud death banging at 3am with no apparent way to turn off - you can only adjust the thermostat. Claims to be 5 minutes walk from the Excel but it's actually 20+ minutes walk from the back entrance all around the roads - better off staying further away near a DLR/Liz stop and you'll spend less time in transit!

Stayed 2 nights in Nov 2024

10/10 Excellent

Mariana

20 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend stay

Pleasant experience. Appreciated the extra water and snacks as nothing local in walk from DLR. Staff very helpful.

Stayed 2 nights in Nov 2024

6/10 Okay

RAYMOND

14 Nov 2024

Liked: Cleanliness

The only problem was that the bar closed at 11pm our group had been out for a meal and got back at 11pm to be told we could not have a drink.

Stayed 1 night in Nov 2024

10/10 Excellent

Chao

14 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

8/10 Good

patricia

Travelled with partner

10 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really terrific welcome Lovely size room Helpful and kind staff Bed was small and springs were rather noisy not very comfy Amenities in room really good Close to overland rail for the 02 and the city Very good value for money

Stayed 1 night in Nov 2024

6/10 Okay

Daniel

9 Nov 2024

Liked: Cleanliness

Disliked: Staff & service

Not anything special. A disappointment

For a double tree, a very unremarkable room with a ‘water view’. The room was in was so far round the building the promised water view was nothing short of a gap between a building. In checking out and picking up my back the staff member could not have been more uninterested

Stayed 2 nights in Nov 2024

10/10 Excellent

Kevin

2 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2024

10/10 Excellent

Emily

Travelled with group

2 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super easy to get to the excel centre, only a short walk but a nice distance to go. Super easy to get around london, the dlr station is in perfect distance. A nice little bit of life around the hotel, with the pub just being over the road. Really good.

Stayed 4 nights in Oct 2024

6/10 Okay

John

Business traveller

1 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

They forgot to book my early cab!

Needed a 5 am taxi to airport & booked with reception around 4pm the day before. Next morning 05:00, no taxi & reception knew nothing about it. Not good enough, i expect better from a Hilton hotel.

Stayed 1 night in Oct 2024

6/10 Okay

Niall

31 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Kim

Travelled with family

28 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

6/10 Okay

Loell

Business traveller, Travelled with partner

25 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I'm a big fan of DoubleTree but this one was a little lacklustre. To be fair, check-in was superb. Staff is incredible, and they made the experience so easy. Quick check-in, and checkout. Easy to charge things to the room and pay. Dinner was disappointing. It was pricey and the quality was mediocre at best - I can cook better at home. In the room, we had no mini-fridge which was disappointing. Would I stay here again, yes, but I would probably eat out or order takeaway, or just stick to burger and chips.

Stayed 1 night in Oct 2024