DoubleTree by Hilton Hotel London ExCel

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Dates

February 2025

March 2025

In-room safe, desk, laptop workspace, blackout curtains

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service
Bar
Housekeeping
Pet-friendly

Explore the area

Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH

ExCeL Exhibition Centre
‪7 min walk‬
Royal Victoria Bridge
‪14 min walk‬
IFS Cloud Royal Docks Station
‪19 min walk‬
London (LCY-London City)
‪15 min walk‬

Room options

Deluxe Room, 1 Queen Bed (Water View)

24 sq m
Sleeps 2
1 Queen Bed

Room, 1 Queen Bed

21 sq m
Sleeps 2
1 Queen Bed

Deluxe Suite, 1 King Bed (Water View)

54 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Water View)

24 sq m
Sleeps 2
1 King Bed

Suite, 1 Queen Bed, City View

31 sq m
City view
Sleeps 2
1 Queen Bed

Suite, 1 Queen Bed, Balcony

31 sq m
City view
Sleeps 2
1 Queen Bed

Room, 1 Queen Bed with Sofa bed

21 sq m
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Twin Room (Guest)

21 sq m
Sleeps 2
2 Twin Beds

Deluxe Twin Room, Accessible, View

24 sq m
Water view
Sleeps 2
2 Twin Beds

Deluxe Room, 1 Queen Bed, Balcony

24 sq m
Sleeps 2
1 Queen Bed

Deluxe Twin Room, View

24 sq m
Sleeps 2
2 Twin Beds

Twin Room, Accessible

21 sq m
Sleeps 2
2 Twin Beds

Suite, 1 King Bed, City View

31 sq m
City view
Sleeps 2
1 King Bed

Room, 1 Queen Bed, Accessible

21 sq m
Sleeps 2
1 Queen Bed

Similar properties

Breakfast included
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

7 Mar - 8 Mar

About this property

Waterfront London hotel in Docklands with a 24-hour fitness center

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a business center, and conference space.

DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton Hotel London ExCel. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Buffet breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym
Just a 1-minute drive from ExCeL Exhibition Centre and 11 minutes from London Stadium
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 2 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 882 square feet (82 square meters) and includes conference space. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the eco-certified DoubleTree by Hilton Hotel London ExCel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.

DoubleTree by Hilton Hotel London ExCel has a restaurant on site.

Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, German, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 15 per night)
Limited on-site parking
Electric car charging station on site
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7 AM–11 AM on weekends: GBP 17.95 per person
1 restaurant
1 bar
Room service available

Things to do

24-hour fitness centre

Family friendly

Free cots/infant beds
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

Business centre
Computer station
Conference space (882 square feet)
Meeting rooms - 2

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Handrails in stairwells
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)
Wheelchairs available on site

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Free cots/infant beds

Bathroom

Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Films for purchase
TV

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 10

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets: GBP 35 per accommodation, per stay
Only dogs are allowed
Maximum 1 (weight limit: 77 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 17.95 per person
Self parking fee: GBP 15 per night
Pet fee: GBP 35 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands

Ramada London Docklands

DoubleTree Hilton Hotel London ExCel

DoubleTree Hilton London ExCel

DoubleTree by Hilton Hotel London ExCel Hotel

DoubleTree Hilton Hotel ExCel

DoubleTree by Hilton Hotel London ExCel London

DoubleTree by Hilton Hotel London ExCel Hotel London

DoubleTree by Hilton Hotel London ExCel Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Tony

Travelled with partner

23 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great transport link, walking distance to London city airport. On the river with great views. Very clean and modern. Dining / bar options closed early with customers directed to Just Eat

Stayed 2 nights in Nov 2024

4/10 Poor

Andrew

Business traveller

20 Nov 2024

Disliked: Property conditions & facilities, room comfort

Bad layout, poor condition, not at the Excel

Lifts are through the main restaurant so you have to pick your way through packed diners and servers every time you enter/exit the building, extra awkward with bags. Bed rock solid and bedding smelt like stale water, air conditioning started an awful loud death banging at 3am with no apparent way to turn off - you can only adjust the thermostat. Claims to be 5 minutes walk from the Excel but it's actually 20+ minutes walk from the back entrance all around the roads - better off staying further away near a DLR/Liz stop and you'll spend less time in transit!

Stayed 2 nights in Nov 2024

10/10 Excellent

Mariana

20 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend stay

Pleasant experience. Appreciated the extra water and snacks as nothing local in walk from DLR. Staff very helpful.

Stayed 2 nights in Nov 2024

6/10 Okay

RAYMOND

14 Nov 2024

Liked: Cleanliness

The only problem was that the bar closed at 11pm our group had been out for a meal and got back at 11pm to be told we could not have a drink.

Stayed 1 night in Nov 2024

10/10 Excellent

Chao

14 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

8/10 Good

patricia

Travelled with partner

10 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really terrific welcome Lovely size room Helpful and kind staff Bed was small and springs were rather noisy not very comfy Amenities in room really good Close to overland rail for the 02 and the city Very good value for money

Stayed 1 night in Nov 2024

6/10 Okay

Daniel

9 Nov 2024

Liked: Cleanliness

Disliked: Staff & service

Not anything special. A disappointment

For a double tree, a very unremarkable room with a ‘water view’. The room was in was so far round the building the promised water view was nothing short of a gap between a building. In checking out and picking up my back the staff member could not have been more uninterested

Stayed 2 nights in Nov 2024

10/10 Excellent

Kevin

2 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2024

10/10 Excellent

Emily

Travelled with group

2 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super easy to get to the excel centre, only a short walk but a nice distance to go. Super easy to get around london, the dlr station is in perfect distance. A nice little bit of life around the hotel, with the pub just being over the road. Really good.

Stayed 4 nights in Oct 2024

6/10 Okay

John

Business traveller

1 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

They forgot to book my early cab!

Needed a 5 am taxi to airport & booked with reception around 4pm the day before. Next morning 05:00, no taxi & reception knew nothing about it. Not good enough, i expect better from a Hilton hotel.

Stayed 1 night in Oct 2024

6/10 Okay

Niall

31 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Kim

Travelled with family

28 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

6/10 Okay

Loell

Business traveller, Travelled with partner

25 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I'm a big fan of DoubleTree but this one was a little lacklustre. To be fair, check-in was superb. Staff is incredible, and they made the experience so easy. Quick check-in, and checkout. Easy to charge things to the room and pay. Dinner was disappointing. It was pricey and the quality was mediocre at best - I can cook better at home. In the room, we had no mini-fridge which was disappointing. Would I stay here again, yes, but I would probably eat out or order takeaway, or just stick to burger and chips.

Stayed 1 night in Oct 2024

8/10 Good

Restjald

19 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

15 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cookies and Cupcakes

It was our anniversary and they left us some amazing cupcakes in our room to say congrats, which was so lovely. They were also welcoming guests at check in with these ridiculously delicious warm cookies… I still dream about them. Bed was super comfy. The only thing I’d ask for improvement is to make the TV a smart tv, so that we can access our Netflix etc, but it’s not a big deal at all. The baked goods up for it

Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Business traveller

9 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

8/10 Good

Sandeep

8 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Elom

5 Oct 2024

Stayed 2 nights in Sep 2024

8/10 Good

Ant

3 Oct 2024

Stayed 1 night in Aug 2024

8/10 Good

Giles

Business traveller

2 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was great, bed really comfortable, and the whole site was very clean. The breakfast was varied, but the hot food was a little cold unfortunately.

Stayed 1 night in Sep 2024

10/10 Excellent

Essack

Business traveller

25 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

6/10 Okay

Shahera

Business traveller

23 Sept 2024

Liked: Staff & service, property conditions & facilities

Room had a strange smell, other than that pretty clean

Stayed 2 nights in Sep 2024

6/10 Okay

Jennifer

Travelled with family

23 Sept 2024

Disliked: Amenities, property conditions & facilities

Front desk attendents were friendly and helpful. Communications needed to be available for breakfast prices and types of breakfasts. Maybe post it at the entrance. Staff had to scurry around for a breakfast menu when we asked. Room felt very tight once the sofa bed was out. Perhaps not rate this room as a family room but a regular room so we don’t get our expectation dashed. This room was a bit strange in the bathroom mirror had a two square feet area that didn’t fog up after a shower. Be warned there is no good options for food here . The only good place is a Chinese restaurant. Food is quite good but they are not available for breakfast.

Stayed 7 nights in Sep 2024