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DoubleTree by Hilton Hotel London - Chelsea

4-star property
Imperial Road Imperial Wharf, London, England (01) 562 1066
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3.8 out of 5
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Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of DoubleTree by Hilton London - Chelsea's great location. During your stay, you're just a quick walk from Thames River. Free WiFi in public areas, a restaurant and a bar are available.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Within a 15-minute walk of King's Road and Stamford Bridge Stadium

DoubleTree by Hilton London - Chelsea ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton London - Chelsea

Everyone (2)
5 out of 5

Posted by on 23 May 2021

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Comment from Hotel Management

2 Jun 2021 by Cherine

Dear Guest, Thank you very much for scoring us a 5 out of 5. We look forward to welcome you back in the future.

1 out of 5
Dieses Hotel ist auf gar keinem Fall ein 4-Sterne Hotel. Schon der Empfang war sehr komisch, uns wurde gar nicht erklärt wann das Frühstück ist, einfach gar nichts, einfach die Zimmerkarten übergeben. Das Zimmer wurde nicht richtig gereinigt. Wir hatten nie genug Badetücher. Wir waren zu dritt im Zimmer, wir hatten nur 2 Badetücher und ein Handtuch. Habe einmal gesagt, sie sollen uns bitte noch bringen da wir zu dritt sind, nein haben sie nicht. Habe daraufhin nochmal angerufen, sie haben dann zwei gebracht, aber nicht wie üblich schön zusammengefaltet. Sie waren alt und haben gestunken. WC Papir wurde nicht aufgefüllt. Die Dusche funktioniert nicht richtig, das Wasser hat keinen Druck, die Dusche verstopft schnell. Wenn der Zimmernachbar die Tür aufmacht, denkt man,dass es die eigene Tür ist. Man hört alles im Gang. Teppichboden weist einige Flecken, Staub überall. Am ersten Tag im Restaurant gegessen und danach Brechen und Durchfall gehabt. Dieses Hotel ist 200 Fr pro Nacht nicht wert.

Posted by on 6 Oct 2024

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Comment from Hotel Management

6 Oct 2024 by Revanth Reddy.

Dear Natasa,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the experience you described; it is certainly not the standard we strive to maintain.We are sorry to hear about the issues you faced with the room cleanliness, the lack of towels, and the maintenance problems in the bathroom. Please rest assured that we take your concerns seriously and will address these matters with our housekeeping and maintenance teams to ensure they are resolved promptly.Regarding your experience at the restaurant, we will investigate the situation further to ensure our food safety standards are upheld. Your health and comfort are our top priorities.We appreciate your feedback and are committed to improving our services. If you decide to stay with us again, we would like the opportunity to provide you with the experience you deserve. Please contact us directly, and we will ensure your next visit is a much more pleasant one.Thank you for your understanding.Best regards,Revanth Reddy. Duty manager.DoubleTree by Hilton.

5 out of 5
Erittäin puhdas hotelli ja hyvällä sijainnilla, nopeat kulkuyhteydet kaikkialle.

Posted by on 24 Apr 2023

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Comment from Hotel Management

24 Apr 2023 by Anthony

Dear JamiThank you ever so much for taking the time to post on your review- wonderful to see that you had such a great visit and found that the transport links made sure that getting into and around the city so simple.The team and I hope to see you back with us when you are next back in the area.Kindest regardsAnthony BarrettGeneral Manager

4 out of 5

good at first, just OK after a couple of days

There’s a lot to like here: friendly staff, comfortable room, good location. I particularly like that the room came equipped with a tea kettle and small refrigerator (Tesco Express is across the street) and a personal electronic safe for valuables large enough to stow a 15” laptop. another very nice feature is the abundance of electrical outlets, including one by the desk that is Euro-C plug and another in the bath that is global. Bonus: the window opens (slightly) for fresh air. that said, the bad: curiosily on my final day, room housekeeping service did not make an appearance until 18:24 (told them to go away at that point); throughput my visit, the room phone’s built-in message-waiting light kept flashing even though I had no messages according to the phone’s automated system and also hotel reception. although the cost is in-line with what most hotels would charge, I recommend skipping the breakfast buffet: not a terrible choice but you can do better given its cost and the fact that there’s both a grocery and a very good coffee shop around the corner.

Posted by , from San Antonio on 4 Dec 2017

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Comment from Hotel Management

8 Jan 2018 by Andreea

Dear Steven, Thank you ever so much for taking the time to review your last stay with us! Firstly I would like to offer my most sincere apologies regarding the inconveniences faced during your stay with us! Rest a sure that i will pass your comments to our HeadHouskeeper to make sure that more trainings will be allocated to our staff members. Also i am really happy that overal you enjoyed your stay with us and that you found the staff really friendly. Regards, Andreea Dragu Assistant Manager

About the DoubleTree by Hilton Hotel London - Chelsea

Location Imperial Road Imperial Wharf, London, England SW6 2GA

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. DoubleTree by Hilton London - Chelsea also features multilingual staff, concierge services, and laundry facilities. Parking is available for a fee. A complete renovation of DoubleTree by Hilton London - Chelsea was completed in September 2022.

  • 172 guestrooms or units
  • 6 levels
  • Built in 2004
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: London Imperial Wharf Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton London - Chelsea offers 172 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered on a daily basis and hairdryers can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Fridge
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10:30 AM.

Cré Bar – This cocktail bar serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Cré Restaurant – This brasserie serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible on-site restaurant
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 20 per person
  • Self-parking fee: GBP 48.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel London Chelsea
  • DoubleTree Hilton London Chelsea
  • DoubleTree Hilton Hotel Chelsea
  • DoubleTree By Hilton Hotel London - Chelsea England
  • Jurys Hotel Chelsea
  • Jurys Inn Chelsea Hotel London
  • DoubleTree Hilton Chelsea
  • DoubleTree By Hilton Hotel London - Chelsea England
  • Jurys Hotel Chelsea
  • DoubleTree by Hilton Hotel London Chelsea
  • DoubleTree by Hilton Hotel London Chelsea
  • DoubleTree by Hilton London - Chelsea Hotel
  • DoubleTree by Hilton London - Chelsea London
  • DoubleTree by Hilton London - Chelsea Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.