Dorsett Shepherds Bush

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VIP Access

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Where to?

Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Gym
Bar
24/7 front desk
Pet-friendly

Explore the area

58 Shepherds Bush Green, London, England, W12 8QE

Shepherd's Bush Empire
‪1 min walk‬
Westfield London Shopping Centre
‪10 min walk‬
Kensington High Street
‪20 min walk‬
London (LHR-Heathrow)
‪30 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Executive Room

30 sq m
Sleeps 3
1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

25 sq m
Sleeps 3
1 King Bed

Dorsett Room

20 sq m
Sleeps 3
1 Queen Bed OR 2 Twin Beds

Studio Suite

35 sq m
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Similar properties

Minibar, in-room safe, blackout curtains, free WiFi

Free WiFi
Restaurant
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

16 Apr - 17 Apr

About this property

Eco-certified hotel with a 24-hour fitness center and a 24-hour front desk

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.

Dorsett Shepherds Bush offers 317 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The shopping around Dorsett Shepherds Bush gets high marks from our customers. During your stay, you'll be within walking distance of Kensington High Street. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.

Free WiFi
Enjoy local and international cuisine while dining at Restaurant Spice Gallery
English breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym
Guests have great things to say about the clean accommodations and the helpful staff
10 minutes by foot from Westfield London Shopping Centre and a 4-minute drive from Kensington High Street
Cats and dogs welcome for a fee

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Restaurant Spice Gallery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Jin Bar - This bar serves breakfast and light fare. Open daily.

Cafe - This coffee shop serves light fare only. Open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Romanian, Spanish, Turkish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli

Restaurants on site

Cafe
Jin Bar
Restaurant Spice Gallery

Things to do

24-hour gym

Family friendly

Mini-fridge
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Business services

Meeting rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Braille/raised signage
Grab bar near toilet
Lift
Low-height counter and sink
Raised toilet seat
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)

Room amenities

Bedroom

Premium bedding

Bathroom

Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

37-inch LCD TV with digital channels
MP3 dock

Food and drink

Coffee/tea maker
Electric kettle
Mini-fridge
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets: GBP 70 per pet (varies based on length of stay)
Only dogs and cats are allowed
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 70.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
Pet fee: GBP 70 per pet (varies based on length of stay)
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 70.0 per day
Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and mobile payments; cash is not accepted

Mobile payment options include: Google Pay and Apple Pay

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush

Dorsett Shepherds Bush Hotel

Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush London

Shepherds Bush Dorsett

Dorsett Shepherds Bush, London England

Dorsett Shepherds Bush Hotel

Dorsett Shepherds Bush London

Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Derek, London

Travelled with partner

1 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A pleasant, positive experience for a 3-night stay.

Stayed 3 nights in Dec 2024

10/10 Excellent

Ashiq

29 Dec 2024

Stayed 1 night in Dec 2024

8/10 Good

Sam

29 Dec 2024

Liked: Cleanliness, staff & service

Room quite small shower gel empty but not a bad stay

Stayed 2 nights in Dec 2024

10/10 Excellent

May

Travelled with family

27 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Extremely friendly and supportive team

Stayed 3 nights in Dec 2024

8/10 Good

Amy

26 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent, friendly staff on reception made check in very easy. First room I was given had an unbearable smell of waste pipes in the bathroom so I was moved to another quickly and without question, which was appreciated. Room was spacious enough, clean and comfortable. Would use again for an overnight work trip.

Stayed 1 night in Dec 2024

8/10 Good

Neal

26 Dec 2024

Stayed 1 night in Dec 2024

8/10 Good

Derek, London

Business traveller, Travelled with partner

24 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great location for business, shopping and commuting. Modern decor and pretty impressive, aesthetically.

Stayed 1 night in Dec 2024

10/10 Excellent

Chung Ting

24 Dec 2024

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

22 Dec 2024

Liked: Cleanliness, staff & service

Annoying Glass Panel

The big frosted glass panel between the bathroom and bedroom was very annoying at night if somebody used the bathroom and switched the very bright light on.

Stayed 1 night in Dec 2024

6/10 Okay

Tom

Business traveller

22 Dec 2024

Disliked: Cleanliness, room comfort

WARNING 5% "service charge" to check in.

Nice enough hotel however the owners / manager are clearly living on another planet. The A/C in the rooms will not cool below 23 degrees, no windows open so it's very hot and stuffy. This is no doubt to save costs in air conditioning. Then we get to the "Service Charge" of 5% added to your bill for ... wait ... Checking in !!! What a joke.

Stayed 1 night in Dec 2024

6/10 Okay

Sara

Travelled with family

21 Dec 2024

Disliked: Cleanliness, property conditions & facilities

Had to complain due to the smell from the room especially the bathroom. The bed was pushed up to the window making the bed and sheets damp. The shower room had black mould forming on the seal and the shower itself was rusty. The room did not feel clean.

Stayed 1 night in Dec 2024

6/10 Okay

Simon

Travelled with family

20 Dec 2024

Disappointing stay

There were 2 things that spoilt the stay at the Dorsett - After being out we came back to the room to find a card in the Card switch in the room - According to reception house keeping may have checked the room - I find this very strange - Checking for What ? The other disappointment was breakfast, specifically the English cooked breakfast, the sausage was inedible, the fried eggs were like rubber, soggy hash browns, the best thing was the toast and I cooked that myself - The room was OK but based on this visit I certainly would look elsewhere.

Stayed 1 night in Dec 2024

6/10 Okay

David

19 Dec 2024

Liked: Room comfort

Disliked: Property conditions & facilities

For the money it’s a tired hotel

Stayed here a few times over the years and always found it to be a very nice hotel with very friendly staff and always used to be clean. Sadly it seems maintenance is done to a minimal standard and things are looking very very tired. Tiles broken all over the bathroom floor, silicone mouldy around the fittings, cabinets with silicone peeling off, stains all over the floors. Bathroom was horrendous in the first room and air con didn’t work. Moved to an accessible room which also had cracked tiles and dirty silicone but at least air con worked! I don’t expect a hotel to be pristine perfect all the time but when tiles are broken and the floor is moving you’d expect maintenance to be of a good standard at this price point. House keeping and general staff are very good, my only issue is with the maintenance that is clearly lacking.

Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Business traveller

19 Dec 2024

Liked: Cleanliness

Need to fix their TVs

I had to change rooms as the TV didn't work! The TV in room I was moved to only had a few channels which worked too.

Stayed 1 night in Dec 2024

10/10 Excellent

Mohamed

18 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Always stay here

Stayed 1 night in Dec 2024

10/10 Excellent

Finn

16 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They went above and beyond and fulfilled my request wishing for a high room for our anniversary. Surprised us with a bottle of prosecco and cake in addition to balloons and decor which made it super special.

Stayed 1 night in Dec 2024

6/10 Okay

Cristiano

Business traveller

15 Dec 2024

Liked: Cleanliness, room comfort

Overall, I would not recommend it

The accommodation was as shown in the photographs and description, located in a quiet area at night, with good communication links. The only downside is there are some hidden fees which I guess te hotel should disclose in advance, for instance I paid £ 100.00 deposit for which I am still waiting a refund, and and additional £ 19.98 for service charge for which I asked clarification but the hotel management did not or refused to provide so far Overall, I would not recommend it as you can get same services for a cheaper price in London (I lived there 15 years so I can be pretty much objective on that)

Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family

15 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great hotel in a fab location. The beds were really comfortable and room facilities great. The bathroom had a really bad drain smell but as we were only there for one night did not really have time to report and resolve this issue. Our biggest gripe was misinformation- we were told at check in that breakfast start at 6.30am on Saturday. I questioned this as we needed the earliest start possible and I thought at weekends it was 7 but was assured it was 6.30. Got up, down at 6.30 for a quick breakfast to be told no it starts at 7! So unfortunately had to leave without breakfast.

Stayed 1 night in Dec 2024

8/10 Good

Faisal

14 Dec 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family

14 Dec 2024

Liked: Staff & service, room comfort

Disliked: Cleanliness, property conditions & facilities

A let down

Sadly not the best. We had to request a room swap within an hour of arriving due to a very smelly drain in the bathroom. To the staff’s credit this was actioned quickly without issue. However our next room had no TV remote, smelt (although not a bad) in the bathroom and the provided milk curdled. Enjoyed cocktails in the bar.

Stayed 1 night in Dec 2024

6/10 Okay

Sylvie

14 Dec 2024

Disliked: Cleanliness

Hotel tres correct. Personnel agréable proche des3 stations de metro Par contre un enorme probleme de plomberie. Des odeurs egout dans les douches.

Stayed 2 nights in Dec 2024

4/10 Poor

Alan

14 Dec 2024

Disliked: Cleanliness

Stayed 2 nights in Dec 2024

10/10 Excellent

M

14 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient as nect foor to shepherd bush empire.

Very convenient as next door to shepherds bush empire.

Stayed 1 night in Dec 2024

8/10 Good

david

Travelled with family

13 Dec 2024

Stayed 1 night in Dec 2024

2/10 Terrible

Alvin

Travelled with partner

10 Dec 2024

Disliked: Cleanliness, property conditions & facilities

There are so many hotels in London, you can pick a better one with the price. The room only had a small window to the side and a big wall painted in white, giving almost a prison like feel. It was also freezing cold, the ac wasn’t working. We asked for an additional heater but it was still cold to the point we couldn’t sleep and the staff was nice enough to give us extra duvet. But the worst was how dirty some of the appliances were, the hairdryer was effectively unusable with the amount of dust at the back, surely this is a fire hazard.

Stayed 1 night in Dec 2024