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Dockside Apartments at Excel

3.5 star property

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January 2025

Photo gallery for Dockside Apartments at Excel

Snow and ski sports
In-room safe, desk, blackout curtains, iron/ironing board
Point of interest
Flat-screen TV
Fridge, microwave, stovetop, coffee/tea maker

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Parking available
  • Kitchen
  • Dryer
  • Washer
  • Free WiFi

Explore the area

Map
1014B Dockside Road, London, England, E16 2FQ
  • ExCeL Exhibition Centre
    10 min walk
  • Yi-Ban
    2 min walk
  • Royal Albert Station
    4 min walk
  • London (LHR-Heathrow)
    81 min drive

Room options

View all photos for Studio

In-room safe, desk, blackout curtains, iron/ironing board

Studio

  • 40 sq m
  • Studio
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Apartment, 1 Bedroom

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, River View

Flat-screen TV

Apartment, 1 Bedroom, River View

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Apartment, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Studio, River View

Flat-screen TV

Studio, River View

  • 40 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Dockside Apartments at Excel

Aparthotel units with kitchens, near ExCeL Exhibition Centre
Along with a snack bar/deli, this smoke-free aparthotel has self parking and concierge services. WiFi in public areas is free. Other amenities include dry cleaning and laundry facilities. Each apartment features a washer/dryer and a kitchen with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a flat-screen TV, and a coffee/tea maker. Weekly housekeeping is available.
Dockside Apartments at Excel offers 63 accommodations with washers/dryers and safes. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

During your stay at Dockside Apartments at Excel, you'll be within walking distance of ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge). This comfortable aparthotel has 63 apartments. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and a flat-screen TV
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry and a concierge
  • 10 minutes by foot from ExCeL Exhibition Centre and a 4-minute drive from IFS Cloud Royal Docks Station
There's a snack bar/deli on site. WiFi is free in public spaces. Dockside Apartments at Excel also features concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3.5-star London aparthotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:00 AM.

Languages

Arabic, English, Portuguese, Spanish

Property amenities

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (GBP 15 per night)

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Electric kettle
  • Coffee/tea maker

Dining

  • Continental breakfast available for a fee daily 7:30 AM–9:00 AM: GBP 15 for adults and GBP 15 for children
  • Snack bar/deli

Bathrooms

  • Bath or shower
  • Towels provided
  • Free toiletries
  • Hairdryer

Entertainment

  • Flat-screen TV

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Roll-in shower
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Limited housekeeping
  • Safe
  • Iron/ironing board
  • Blackout curtains
  • Front desk (limited hours)

Location highlights

  • In the business district

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system
  • Window guards

General

  • 63 rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 15 for adults and GBP 15 for children
  • Self parking fee: GBP 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

Property is also known as

Dockside Apartments at Excel London
Dockside Apartments Excel Apartment
Dockside Apartments Excel London
Dockside Apartments Excel
Apartment Dockside Apartments at Excel London
London Dockside Apartments at Excel Apartment
Dockside Apartments Excel Apartment London
Apartment Dockside Apartments at Excel
Dockside Apartments Excel
Dockside Apartments at Excel London
Dockside Apartments at Excel Aparthotel
Dockside Apartments at Excel Aparthotel London

Dockside Apartments at Excel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 79 reviews" "
Rating 8 - Good. 21 out of 79 reviews" "
Rating 6 - Okay. 2 out of 79 reviews" "
Rating 4 - Poor. 5 out of 79 reviews" "
Rating 2 - Terrible. 4 out of 79 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Lorraine

Liked: Room comfort
Amazing Apartment but poorly managed
These apartments look amazing! Super stylish and with great views of the river. However, I don’t think I got the customer care I would have, if I stayed in a hotel. The man on the receptions was welcoming, but I was shocked when he asked for £100 deposit, so please take note. Thankfully I had cash on me, as I hate paying deposits with card, as it takes ages to get the money back! On the table in the apartment there was a huge list of items and the cost of them if you damaged them and the prices were ridiculous! It was very worrying! Literally EVERYTHING was listed! The room was also VERY hot! It was a spring day, and it was way too warm. I couldn’t work the AC so I went downstairs to the reception and there was a lady on now and she told me how to work it. While I was there I also realised I hadn’t been given a receipt for my £100 deposit and was a little worried. I asked the lady for one and she asked how much did I pay? Which was a little concerning, surely everyone pays the same? Or do they charge what they like at the time? The AC still didn’t work, so I gave up in the end and just had to cope with the heat! I mentioned this at check out to a different member of staff and they said they only switch it on in summer! The room also wasn’t as clean as it first appeared either with dirty handprints on the doors and crumbs on the sofa, which was a shame. A great looking apartment, but in my opinion not managed professionally.
Stayed 1 night in Mar 2020

10/10 Excellent

brian

Stayed 4 nights in Mar 2020

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2020

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goood stay
Stayed 1 night in Mar 2020

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

OLUWATOSIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Rosemarie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place!
Had a short stay but nevertheless was welcomed by the staff and felt cared for. Tahmim was a great help! Hoping to stay another time!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Stay was very nice, staff were friendly! Overall i recommend others to stay at this apartment.
Stayed 1 night in Jan 2020

4/10 Poor

Sudip

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Experience.
Negatives: 1) The heating failed the second night we were there. While we were provided with heaters after we asked, the staff were not pro active, and the heating system had still not been fixed 5 days later when we left. 2) The shower head started leaking and completely soaked the bathroom. The problem was reported, but still not fixed by the time we left. 3) The kitchen is described as 'well equipped'. It is not. There was no knife, and only one tiny pot to cook with. 4) The second blanket in the room was dirty, and had a large lipstick stain on it, which was very unhygienic. Positives: 1) Good location, close to DLR station.
Stayed 6 nights in Dec 2019

10/10 Excellent

ABDULLAH

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Docklands stay
Overall the room was nice and clean however the receptionist informed me that my room is 706, she even wrote it down on the card, as the lifts wasn’t working I had to climb all them steps even though i had a back knee. Once I was on the 7th floor, the key card was not working, so I had to go down those steps again to the receptionist and found out that the room was actually 703 instead. This was quite frustrating as the lifts wasn’t working and I had to climb all them steps, knowing I had a really bad knee.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Neal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely virtually new apartment let down by staff.
These apartments are either very recently refurbished or virtually brand-new as everything within a apartment and the decor was pristine A couple of things left the whole experience down one was the check in the security chap said initially they had no record of us on his list and we were made to sit in a separate waiting room waiting to check-in this required me to re-check my booking to see if I had made a mistake where in fact I had not mistake was on behalf of the apartments not mine. When we were shown through to the very small reception desk the lady behind did not even look up to say good afternoon prompting me to announce our presents by saying good afternoon. Eventually we did check in and the next problem was one of the tulips was out of service which led to quite a long delay getting to our room which was on the top floor and when we checked out likewise. However the apartment was lovely ideally situated for the DL are trains and London city airport. If these two issues can be addressed the whole experience would’ve been five stars.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

10/10 Excellent

Jie

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Ei

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment was very nice...the only issue we had was the heat/thermostat. The room was very hot and we could not regulate without turning completely off.
Stayed 7 nights in Nov 2019

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019