Crowne Plaza London - Docklands, an IHG Hotel - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast available

Room service

Bar

Pool

Spa

Housekeeping

Explore the area

Western Gateway, Royal Victoria Dock, London, England, E16 1AL

ExCeL Exhibition Centre
‪5 min walk‬
One Canada Square
‪4 min drive‬
O2 Arena
‪9 min drive‬
London (LCY-London City)
‪11 min drive‬

Room options

Standard Room

25 sq m
Sleeps 2
1 Twin Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

25 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed with Sofa bed

25 sq m
Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed

33 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible (Minicooler)

Sleeps 2
1 King Bed

Standard Room, 1 King Bed

25 sq m
Sleeps 2
1 King Bed

Standard Room, 1 Double Bed (Mini cooler)

25 sq m
Sleeps 2
1 Double Bed

Standard Room, 2 Double Beds (Mini cooler)

25 sq m
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds

25 sq m
Sleeps 4
2 Double Beds

Premium Room

Sleeps 1
1 Twin Bed

Similar properties

Pool

Pet-friendly

Free WiFi

Restaurant

for 1 room

includes taxes & fees

4 Feb - 5 Feb

About this property

Crowne Plaza London - Docklands, an IHG Hotel

Waterfront London hotel in Newham with a full-service spa

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a steam room are onsite. Housekeeping is available once per stay.

Crowne Plaza London - Docklands, an IHG Hotel offers 210 accommodations with safes and complimentary newspapers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Our customers tell us they can't get enough of Crowne Plaza London - Docklands, an IHG Hotel's great location. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Free WiFi in public areas, a full-service spa, and an indoor pool are available.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Full breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool
Indulge with massages at Rinu
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym and a steam room
Guests have great things to say about the clean accommodations and the helpful staff
5 minutes by foot from ExCeL Exhibition Centre and a 3-minute drive from Thames River

Crowne Plaza London - Docklands, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A fitness center, spa services, and multilingual staff are also featured at the eco-certified Crowne Plaza London - Docklands, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Crowne Plaza London - Docklands, an IHG Hotel has a restaurant on site.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 25 per day; includes in/out privileges)
Limited on-site parking
Electric car charging station on site
Wheelchair-accessible parking and van parking available

Food and drink

Full breakfast available for a fee 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 19.99 per person
1 restaurant
1 bar
24-hour room service

Things to do

Fitness centre
Full-service spa
Indoor pool
Steam room

Family friendly

Babysitting (surcharge)
Free cots/infant beds
Indoor pool
Laundry facilities

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Business centre
Conference space
A meeting room

Spa

Massages
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
1 on-site accessible parking spaces
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Free cots/infant beds
Hypo-allergenic bedding

Bathroom

Hairdryer
Private bathroom
Shower/bath combination
Towels

Food and drink

Coffee/tea maker

Connecting rooms available
Desk
Free newspapers
In-room massage
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 30.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 19.99 per person
Self parking fee: GBP 25 per day (in/out privileges)
Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands

Crowne Plaza London Docklands

London Docklands Crowne Plaza

Crowne Plaza London - Docklands England

Crowne Plaza London - Docklands Hotel London

Crowne Plaza London Docklands Hotel

Crowne Plaza Docklands Hotel

Crowne Plaza Docklands

Crowne Plaza London Docklands

Crowne Plaza London Docklands an IHG Hotel

Crowne Plaza London - Docklands, an IHG Hotel Hotel

Crowne Plaza London - Docklands, an IHG Hotel London

Crowne Plaza London - Docklands, an IHG Hotel Hotel London

Crowne Plaza London - Docklands, an IHG Hotel Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Ryan

Travelled with partner

22 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is spot on. The staff are all very helpful and friendly, this will be my regular hotel every time I go to London from now on.

Stayed 1 night in Oct 2024

10/10 Excellent

Helena

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff were super friendly, helpful and polite

Stayed 1 night in Oct 2024

8/10 Good

Robert

Travelled with family

20 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Terence

16 Oct 2024

A comfortable stay, spacious rooms, quiet.

Stayed 5 nights in Oct 2024

10/10 Excellent

Helen Lucy

Business traveller

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality

Good quality hotel with fantastic staff. Lovely breakfast restaurant and food.

Stayed 1 night in Oct 2024

8/10 Good

Martin

11 Oct 2024

Comfortable but slightly dated hotel Good location

Stayed 1 night in Oct 2024

2/10 Terrible

Chris

Business traveller

10 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the best

Unfortunately despite calling to say I wouldn’t make my room the first night my paid for non refundable room for the second night was cancelled, tried to explain to reception that I had paid in advance for both nights only to be told no room and no refund

Stayed 2 nights in Oct 2024

6/10 Okay

Marvin

Business traveller

10 Oct 2024

Liked: Room comfort

Overpriced, poorly maintained!

Welcoming staff on arrival and check in. Lots of technical issues with the room phones, couldn’t call room service had to go downstairs to order at the reception and still got charged a delivery fee. Very annnoying. Engineer tried to fix phone. Apparently a recurring issue. No fix so had to keep going down to order room service. Breakfast was a fiasco. No one directing customers. We all sat down then got charged for breakfast that was included in our bill because inclusive breakfast was around the corner but no one told us to go there or asked if we had it. Very convenient. Argumentative restaurant staff didn’t e en listen to our explanations. Very annoyed.

Stayed 3 nights in Jul 2024

8/10 Good

david

10 Oct 2024

Stayed 1 night in Sep 2024

6/10 Okay

Joanna

Travelled with family and small children

10 Oct 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

We were very upset to be told on check in (not booking) that the pool was closed. This was a special treat for my daughter’s birthday and chose the hotel so we could enjoy the facilities. Very disappointed to find out they were not in use! Check in was very very slow… even though there were 4 people behind the desk doing other things non guest related. We went to breakfast at 10.30…. We had missed it and I had paid extra for breakfast.. both my daughters and I remembered being told it was served to 11. There was no effort at all to give us any food so yet again, after not being able to swim… we were unable to eat. The lifts were also ooo a lot so we had to use stairs to level 4.

Stayed 1 night in Sep 2024

10/10 Excellent

Cheryl

9 Oct 2024

Stayed 2 nights in Sep 2024

8/10 Good

Gozie

5 Oct 2024

Stayed 2 nights in Sep 2024

6/10 Okay

Gabriella

Business traveller

2 Oct 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Chose this hotel because of the swimming pool and spa facility. Paid a premium at the time for the area. Booked on 2nd September, and got a confirmation confirming times of the pool opening etc. However, 2 days prior to my arrival got an email with a comment at the bottom saying spa and swimming pool closed for refurbishment. Now too late to change to different hotel as rates had almost tripled. Really disappointed the hotel didn’t inform at booking. There was nowhere it implied this was essential maintenance and unforeseen, so suspect wasn’t told until last minute so didn’t cancel booking.

Stayed 2 nights in Sep 2024

10/10 Excellent

mark

28 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Andrew, BIRMINGHAM

27 Sept 2024

Liked: Property conditions & facilities

All very good

Stayed 1 night in Sep 2024

10/10 Excellent

Leila

22 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Hetal

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel went above and beyond for me and my partner to celebrate my birthday! A small gift and a bottle of Prosecco and an upgrade to a Docklands view room, I couldnt have asked for more! I will definitely going back again!

Stayed 2 nights in Sep 2024

10/10 Excellent

SUSAN

Travelled with group

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Donald

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Staff at the front desk were outstanding with the help they gave me. RITA, GUSTAVO, CHEYENNE, and VIVIEN instructed me as to how to board the Elizabeth train line to get to my various destinations. They also suggested stores for groceries to go to and tourist sites.

Stayed 5 nights in Aug 2024

10/10 Excellent

Dana

Travelled with family, Travelled with family and small children

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean hotel, pool has limited hours for children. Hot tub only for 12 years and up.

Stayed 3 nights in Aug 2024

10/10 Excellent

Anthony

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London

Excellent service in the restaurant at breakfast, all staff very helpfyl and polite

Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Travelled with partner

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We got an upgrade and it was a beautiful room, clean and quiet quick access to the train station dining was amazing at the restaurant, if I’m ever in London again I’ll definitely stay here loved it

Stayed 4 nights in Sep 2024

8/10 Good

GAVIN

3 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Travelled with partner

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A fairly quiet part of London 2 mins from DLR Royal Victoria. Food in the hotel was surprisingly good but also a few options to dine out close by. Staff were very helpful and I’d happily stay again.

Stayed 3 nights in Aug 2024