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4.4 out of 5

" We were very kindly upgraded to a bigger and better room when our TV wasn"t working. The parking is far too expensive, £25.00 per night o0n the prem ... " More

By a verified traveller on Mon 24 Oct 2022

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Standard Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds (Mini cooler)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Crowne Plaza London - Docklands, an IHG Hotel's great location. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Free WiFi in public areas, a full-service spa and an indoor pool are available.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages at Rinu
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the location
  • 5 minutes by foot from ExCeL Exhibition Centre and a 3-minute drive from Thames River

Crowne Plaza London - Docklands, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza London - Docklands, an IHG Hotel

Everyone (6) Couples (2) Family (1)
5 out of 5
We were very kindly upgraded to a bigger and better room when our TV wasn"t working. The parking is far too expensive, £25.00 per night o0n the premises!

Posted by on 24 Oct 2022

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Comment from Hotel Management

29 Oct 2022 by Nurun Laskar - Guest Service Manager

Dear Helen,Thank you very much for taking the time to share your comments about your recent stay at Crowne Plaza London Docklands.Guest comments are always very important to us in order to improve upon the standard of service and facilities we offer. We are delighted to inform you that we will be glad to share your feedback internally with our entire management. Your feedback will be brought to the attention of all the team so they can appreciate and be rewarded for the positive impact of a professional service.Once again, thank you for your comments. We look forward to welcoming you again in our Hotel very soon.Sincerely, Nurun LaskarGuest Service Manager

3 out of 5
You know what to expect of a Crown Plaza, however, at £200 per night you would have thought daily housekeeping and a decent iron in the room wouldn't go amiss. Apparently, no daily housekeeping unless you request it is due to Covid but is it really? Breakfast is decent but a bit overpriced as is the daily parking fee.

Posted by on 27 Sep 2021

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5 out of 5

Posted by on 26 Sep 2020

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Comment from Hotel Management

3 Oct 2020 by Mari

Dear Guest, I would like to thank you for the amazing rating you gave us. I hope you will return for more great service. Kind regards, Mari Irazusta

5 out of 5
Superb, lovely room and staff were top top. Nice pool

Posted by on 14 Aug 2019

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5 out of 5
Great stay and location for excel conferences. Very friendly staff. I ended up staying an extra night because I enjoyed the stay so much

Posted by on 14 Jul 2019

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5 out of 5

Posted by on 20 Apr 2019

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5 out of 5

Stayed here as a London Marathon participant

Comfortable and efficient. Good breakfast choice. Friendly staff. Pricey though.

Posted by on 28 Apr 2017

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3 out of 5

Posted by on 13 Mar 2019

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4 out of 5
Pros: Die Freundlichkeit der Personals egal ob im Frühstücksbereich, Zimmermädchen oder an der Rezeption
Schönes Hotel direkt an der Themse, der Fluglärm am Tag stört nicht da man meist unterwegs ist und nachts fliegen keine Flugzeuge. Hotel ist ordentlich un gepflegt, Zug Station keine 2 Minuten entfernt und ca 15 Minuten bis ins Zentrum. Einkaufsläden und Restaurants in direkter Nähe. Frühstück ist englisch und groß, man findet definitiv was zum Essen. Hotel hat ein Pool und Fitnessclub, ideal für einen verregneten Tag in London. Zudem ist die Emirates Bahn ca 1 Minute entfernt und ist wirklich lohnenswert die Aussicht an einen sonnigen Tag. Ich kann es nur empfehlen

Posted by on 17 Aug 2018

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4 out of 5
Freundliches Personal, professionelle Betreuung, sauberes und komfortables Zimmer, gerne wieder

Posted by on 25 May 2018

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About the Crowne Plaza London - Docklands, an IHG Hotel

Location Western Gateway, London, England E16 1AL

Property Features

Crowne Plaza London - Docklands, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre and a meeting room are available. A fitness centre, spa services, and multilingual staff are also featured at the eco-certified Crowne Plaza London - Docklands, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: West Ham Station (2.9 km / 1.8 mi)
  • Metro station: Royal Victoria DLR Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza London - Docklands, an IHG Hotel offers 210 accommodations with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Crowne Plaza London - Docklands, an IHG Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • One child stays free
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 19.99 per person
  • Self-parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel London Docklands
  • Crowne Plaza London Docklands
  • London Docklands Crowne Plaza
  • Crowne Plaza London - Docklands England
  • Crowne Plaza London - Docklands Hotel London
  • Crowne Plaza London Docklands Hotel
  • Crowne Plaza Docklands Hotel
  • Crowne Plaza Docklands
  • Crowne Plaza London Docklands
  • Crowne Plaza London Docklands an IHG Hotel
  • Crowne Plaza London - Docklands, an IHG Hotel Hotel
  • Crowne Plaza London - Docklands, an IHG Hotel London
  • Crowne Plaza London - Docklands, an IHG Hotel Hotel London

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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