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Cranbrook Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cranbrook Hotel

Exterior
Lobby
Lobby
Quadruple Room, 2 Double Beds
LCD TV

Reviews

6.2 out of 10

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
  • Business services
    Business services

Explore the area

Map
22-24 Coventry Road, Ilford, England, IG1 4QR
  • Westfield Stratford City
    11 min drive
  • Queen Elizabeth Olympic Park
    11 min drive
  • London Stadium
    12 min drive
  • London (LCY-London City)
    12 min drive

Room options

View all photos for Double Room

Iron/ironing board, free WiFi

Double Room

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room, 2 Double Beds

Quadruple Room, 2 Double Beds

Quadruple Room, 2 Double Beds

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 13 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

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includes taxes & fees
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About this property

Cranbrook Hotel

Ilford hotel in Valentines with free parking
This smoke-free hotel features a meeting room, a 24-hour front desk, and free self parking. WiFi in public areas is free. Other amenities include a banquet hall.
Cranbrook Hotel offers 60 accommodations with coffee/tea makers. LCD televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
During your stay at Cranbrook Hotel, you'll be close to ExCeL Exhibition Centre. Free WiFi in public areas, free self parking, and a meeting room are available.
  • Free WiFi
  • Free self parking
  • Amenities include a meeting room
  • 11 minutes by car from ExCeL Exhibition Centre and 9 minutes from Thames River
Public spaces have free WiFi. Self parking is free.

This Ilford hotel is smoke free.

Languages

English, French, Hindi, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Wheelchair-accessible parking available

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping

Business services

  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Heating

Bathroom

  • Hairdryer (on request)
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Please note all reservation cancellation, modification, or amendment requests must be submitted and confirmed via email.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Property is also known as

Cranbrook Hotel
Cranbrook Hotel Ilford
Cranbrook Hotel Ilford, Essex
Cranbrook Ilford
Cranbrook Hotel Hotel
Cranbrook Hotel Ilford
Cranbrook Hotel Hotel Ilford

Cranbrook Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 130 out of 913 reviews" "
Rating 8 - Good. 264 out of 913 reviews" "
Rating 6 - Okay. 224 out of 913 reviews" "
Rating 4 - Poor. 148 out of 913 reviews" "
Rating 2 - Terrible. 147 out of 913 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

shumaila

Stayed 1 night in Aug 2024

2/10 Terrible

Richard D

Stayed 1 night in Aug 2024

4/10 Poor

Kumarasamy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Raja

Liked: Cleanliness
Stayed 1 night in Jul 2024

4/10 Poor

Aleena

Travelled with family
Disliked: Cleanliness, amenities
Poor cleanliness and congested room . Atleast change the floor mat.
Stayed 2 nights in Aug 2024

4/10 Poor

Barez

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descent accommodation
The rooms were clean and the service good
Stayed 6 nights in Jul 2024

2/10 Terrible

Frank

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room marked as B3, was across the road in a residential-looking, unmarked building, outside of the hotel, and not as advertised during the booking. Very basic, with dirty carpets, very small towels, and a tiny shower with only small handwash soap. The worst of all was the mattress with springs I could feel at the surface. Not very good sleep at all. There are no any facilities like bar or restaurant. Just nothing but a tiny dirty room outside of the so-called hotel. Another very annoying issue was that during the booking, I wasn't aware of the £100 pre-authorised deposit, but at check-in, a young man in the reception explained it would be released straight after check-out and I accepted it at that point. However, at check out, a very rude woman at the reception desk said my £100 would be released in 2 weeks time. I wasn't happy with that at all and and asked for deposit to be unlocked immediately as promised at check-in, but she wouldn't even talk about it, neither about issues related to mattress, saying there is no compensation for it. I asked for her name and position there and she very reluctantly eventually said her name was Seila and she is hotel manager. It was a very bad experience and too bad value for the money. I will officially make a complaint via Expedia and expect a serious compensation for the rubbish services I have paid for.
Stayed 1 night in Jul 2024

2/10 Terrible

Keven

Disliked: Staff & service
Stayed 1 night in Jul 2024

8/10 Good

Colin

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

2/10 Terrible

Alan

Stayed 4 nights in Jul 2024

6/10 Okay

Michael

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Ok
Room was basic but ok. Tv wouldn’t work and I could wee quicker than the water coming out the shower. The staff were pleasant and friendly.
Stayed 1 night in Jul 2024

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its quiet and nice
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
When I arrived, their small car park at the front was full up. The male receptionist then walked in front of my car (on the pavement) and showed me their car park behind the hotel. He then took my suitcase out of my car and took it up to my room. The next day, I went to the breakfast room and found no plates or cutlery there. So, I asked for a plate and knife and made myself two pieces of toast from the two loaves of bread I'd found in their bread bin. The following morning, I found it locked. I asked the male receptionist and he told me, I hadn't asked for breakfast when I booked it. So, I went back to my room and talked to an agent on the website who confirmed what he'd said. The receptionist then showed me the proof and told me, they'd stopped serving breakfast months ago. The next morning, I contacted the website and told the agent this. Each day, I left my key with the receptionist and picked it up on my return.
Stayed 6 nights in Jun 2024

10/10 Excellent

Usman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Tewodros

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
They dont care about the customer. They told me to stay outside for the whole night till 3am.
Stayed 1 night in Jun 2024

6/10 Okay

Steve

Stayed 1 night in Jun 2024

10/10 Excellent

Ajay

Stayed 1 night in Jun 2024

10/10 Excellent

Kwame

Stayed 1 night in Jun 2024

10/10 Excellent

Darran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

Giuseppe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never go there again anymore in my life.very cheap and poor room.is not a really hotel is looking like hostel.
Stayed 3 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hotel
Lovely room. Nice staff. Relaxed stay
Stayed 2 nights in May 2024

2/10 Terrible

M

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not book it
The room appeared clean at first glance, but it emitted a foul odor. Moreover, upon arrival, we were unexpectedly asked to pay additional fees, which were supposedly refundable upon check-out. Despite not staying the night, I have yet to receive the reimbursement. I reached out to them the week following our visit, and they requested my bank details for the refund. However, nearly two weeks have passed, and I am still grappling with this unexpected hidden deposit. Do not recommended
Stayed 1 night in Apr 2024

2/10 Terrible

Hassan

Stayed 1 night in Apr 2024

4/10 Poor

Teddy

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The service was worst.
Stayed 1 night in Apr 2024