Hotel with free parking, near Royal Botanic Gardens, Kew
Concierge services, tour/ticket assistance, and a front-desk safe are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided.
Acton Town Hotel offers 33 accommodations with coffee/tea makers. Satellite television is provided. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
During your stay at Acton Town Hotel, you'll be within walking distance of Thames River. You'll find features like free WiFi in public areas and free self parking, plus concierge services.
Free WiFi in some public areas
Free self parking
Services include a concierge, tour or ticket assistance, and luggage storage
Just a 5-minute drive from Royal Botanic Gardens, Kew and 10 minutes from Westfield London Shopping Centre
As a guest of Acton Town Hotel, you'll find tour/ticket assistance, concierge services, and a front-desk safe. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.
This 3-star London hotel is smoke free.
Languages
Arabic, English, Hindi, Portuguese, Urdu
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and public transport
On-site parking available only on request
Free self-parking on site
Limited on-site parking
Free off-site parking
Family friendly
Mini-fridge
Conveniences
Front-desk safe
Guest services
Concierge services
Daily housekeeping
Luggage storage
Tour/ticket assistance
Accessibility
This property does not have any lifts
More
Smoke-free property
Room amenities
Bedroom
Bed sheets
Heating
Bathroom
Hairdryer (on request)
Toilet paper
Towels
Entertainment
Satellite channels
TV
Food and drink
Coffee/tea maker
Mini fridge
More
Iron/ironing board (on request)
Policies
Check-in
Check-in from 2 PM - 7:00 PM and 2:00 PM - 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
The front desk is open Monday - Sunday (10:00 AM - 7:30 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
Monday - Sunday: 10:00 AM - 7:30 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property requires a deposit equal to the full cost of a stay for any bookings where payment for the stay will be made onsite instead of at the time of booking. This deposit is to be paid in full at the time of booking.
We should mention
Registered guests are the only ones allowed to be in guestrooms.
Property is also known as
Acton Hotel
Acton Town Hotel
Acton Town Hotel London
Acton Town London
Hotel Acton Town
England
Acton Town Hotel London, England
Acton Town Hotel Hotel
Acton Town Hotel London
Acton Town Hotel Hotel London
Acton Town Hotel Reviews
Reviews
5.8
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This is the most disgusting and dangerous hotel I have EVER stayed in. DO NOT STAY HERE!! It was cheap for outskirts of London but for the state of the hotel I would expect to get paid for putting up with the place! The carpark is tiny and gross full of rubbish and just smelt! The room looked like it had literally never been cleaned!! Dirt around th taps and around the shower! You could tell the carpet was disgusting also! Bed sheet looked clean but I still don't trust that it was actually ever cleaned or changed and did not fit the bed! Bed was unstable and uncomfy! Plug sockets were loose and coming out the wall and one didn't even work it was that loose. The window had a big gap underneath it and you coukd not lock the door from the inside which I find very dangerous especially since the hotel was so obviously dodgy!! Maybe the worst thing about it is that we found a bed bug and 2 days later me and my friend are still itching from the disgusting, infested, dangerous hotel room! I hope other people read the reviews first and anyone saying they had a nice stay clearly "work" for the hotel or in the hotel if you know what I mean! This place should be condemned and shut down! It would never pass a health and safety inspection!
In some cases when you book cheap accommodation you can expect to get what you paid for, but on this occasion, I found myself in a very dated hotel. The room smelled cigarettes, the basin smelled urine, the carpets were utterly disgusting, uncomfortable bed and to top it up, the bedsheet was dirty and I found bed bugs as well. The whole experience just makes me wonder how can this hotel gets a license to operate in such precarious conditions?! I stayed for 2 nights only and both nights I was not able to sleep. Very disrespectful guests coming and going throughout the night slamming doors and having loud conversations. The shared bathroom was so dirty and smelly that I decided not to shower or use the bathroom until arriving to the airport. Customer service is pathetic. So, no... I paid too much for what I actually got. Not a healthy place to stay.
You get what you pay for with this hotel. I was in London for 9 days so really had to compromise . I saved a lot of money but...
Pros for lack of a better term
*a 2 min walk to tube station
*small store right outside for snacks & small restaurants in the area
*Room with twin beds is a lot bigger than other budget hotels
Cons
*Mold in bathrooms ceiling and bathtub (asked if they could clean explained it was in the caulking so cant come out)
*cobwebs in room
*old dusty sheets to match cobwebs
*horrible smell in the hallways
*room service don't knock just bust open the door (happened 4 out of 9 days until I told them to stop)
*even though tube was close ,destinations were not
*dark alley to walk through to get to rooms at nighttime
All they have to do is give the place more TLC and it wouldn't be so horrible. Being transparent so it can help your decision...i saved a lot of money though 😑
Very ordinary. Only required a two night stay and it did the job.
Would not want to stay longer. Would not recommend
Greg
Stayed 2 nights in Aug 2019
4/10 Poor
Verified traveller
21 Sept 2019
Liked: Staff & service
Disliked: Cleanliness
Wouldn't recommend!
Cleanlines - When we arrived we were told that our rooms might be ready but the receptionist was unsure. She took us to our room and said, "it looks like its been cleaned so you should be ok but i can change the sheets if you want." The room we were given had an awful smell so we were shown another room which didn't have a handle on the inside of the door! Finally, they gave us a better smelling room with door handles on both sides. I still wouldn't say it was clean as the next morning i had bed bug bites all over me!
Verified traveller
Stayed 1 night in Aug 2019
2/10 Terrible
William
Business traveller
17 Sept 2019
Disliked: Staff & service, room comfort
N absolute disgraceA
Having booked at this hotel last minute for my wife. Upon recieving confirmation of the booking she took a taxi to the hotel, during my journey around 18.45 she received a telephone call from the hotel informing her that due to a booking error her room was no longer available. No further assistance was provided by the hotel other than perhaps talk to customer services.
After numerous calls and many hours of telephone conversations. I'm informed by customer services for hotels.com the following day that the hotel had claimed they didn't receive the booking almost until 21.20 over 2 hours after they had informed my wife via telephone that an error had occurred and long after I had started trying to rectify matters with CS at hotels.com.
The hotel lied to my wife, they lied to me. And they have lied to their booking agents and as a result my wife was extremely stressed as she was still trying to find suitable accommodation in London @22.00 that evening and the matter was still unresolved 16hours later with repeated lies from the hotel.
An absolute disgrace.
i booed a room with private bathroom but was offered shared bathroom, they did change. room was so dirty but it was late and i had travelled from the north west. so put up with it. would have been happier camping in the yard. No WiFi had to sit in reception. paid over the odds for a service and didn't receive it. went back on hotels.com to see if there was anything else in the local area and the rooms were advertised in this hotel for £30 less than i paid. don't stay here unless your desperate like i was. more like a halfway house than a hotel.
if a little care was taken it could improve this place to a doss house
The property could use some major renovations. There is a lot of mold in the bathroom which I’m allergic too. The carpet could be taken out and wooden floors be put in. The location is great. Wahid was a very nice young man who answered a lot of questions for us.
ROSALINE
Stayed 4 nights in Aug 2019
6/10 Okay
Verified traveller
Travelled with family and small children
31 Jul 2019
Liked: Staff & service
Ideal, on the outskirts of London, straight off the M4, and next to an Underground station. Perfect for a short break