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Acton Town Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Acton Town Hotel

Exterior
Exterior
Lobby
Reception
Iron/ironing board, bed sheets

Reviews

5.8 out of 10

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
109 - 113 Gunnersbury Lane, Acton, London, England, W3 8HQ
  • Ealing Broadway Shopping Center
    5 min drive
  • Royal Botanic Gardens, Kew
    5 min drive
  • Eventim Apollo
    8 min drive
  • London (LHR-Heathrow)
    21 min drive

Room options

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room, Shared Bathroom

Iron/ironing board, bed sheets

Triple Room, Shared Bathroom

  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin Room, Ensuite

Iron/ironing board, bed sheets

Twin Room, Ensuite

  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom

Single Room, Shared Bathroom

  • 8 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room, Ensuite

Triple Room, Ensuite

Triple Room, Ensuite

  • 14 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room, Ensuite

Iron/ironing board, bed sheets

Quadruple Room, Ensuite

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Twin Room, Shared Bathroom

Iron/ironing board, bed sheets

Twin Room, Shared Bathroom

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Ensuite (5 People)

Iron/ironing board, bed sheets

Family Room, Ensuite (5 People)

  • 25 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Family Room, Ensuite (6 People)

Family Room, Ensuite (6 People)

Family Room, Ensuite (6 People)

  • 28 sq m
  • Sleeps 6
  • 6 Twin Beds

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Room

St. David's Hotels

Free WiFi
24/7 front desk
3.9 out of 5, Good, (458)
The price is €114
for 1 room
includes taxes & fees
10 Jan - 11 Jan
St. David's Hotels

About this property

Acton Town Hotel

Hotel with free parking, near Royal Botanic Gardens, Kew
Concierge services, tour/ticket assistance, and a front-desk safe are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided.
Acton Town Hotel offers 33 accommodations with coffee/tea makers. Satellite television is provided. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
During your stay at Acton Town Hotel, you'll be within walking distance of Thames River. You'll find features like free WiFi in public areas and free self parking, plus concierge services.
  • Free WiFi in some public areas
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 5-minute drive from Royal Botanic Gardens, Kew and 10 minutes from Westfield London Shopping Centre
As a guest of Acton Town Hotel, you'll find tour/ticket assistance, concierge services, and a front-desk safe. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 3-star London hotel is smoke free.

Languages

Arabic, English, Hindi, Portuguese, Urdu

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Limited on-site parking
  • Free off-site parking

Family friendly

  • Mini-fridge

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Hairdryer (on request)
  • Toilet paper
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Iron/ironing board (on request)

Policies

Check-in

Check-in from 2 PM - 7:00 PM and 2:00 PM - 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open Monday - Sunday (10:00 AM - 7:30 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Sunday: 10:00 AM - 7:30 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property requires a deposit equal to the full cost of a stay for any bookings where payment for the stay will be made onsite instead of at the time of booking. This deposit is to be paid in full at the time of booking.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Acton Hotel
Acton Town Hotel
Acton Town Hotel London
Acton Town London
Hotel Acton Town
England
Acton Town Hotel London, England
Acton Town Hotel Hotel
Acton Town Hotel London
Acton Town Hotel Hotel London

Acton Town Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 28 out of 353 reviews" "
Rating 8 - Good. 90 out of 353 reviews" "
Rating 6 - Okay. 107 out of 353 reviews" "
Rating 4 - Poor. 68 out of 353 reviews" "
Rating 2 - Terrible. 60 out of 353 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
I was bitten to within an inch of my life due to the infestation of bed bugs at the hotel
Stayed 3 nights in Mar 2020

6/10 Okay

Aisha

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Outdated
Nothing special. Very basic.
Stayed 1 night in Feb 2020

2/10 Terrible

Nicola

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and Dangerous with Bed Bugs!!
This is the most disgusting and dangerous hotel I have EVER stayed in. DO NOT STAY HERE!! It was cheap for outskirts of London but for the state of the hotel I would expect to get paid for putting up with the place! The carpark is tiny and gross full of rubbish and just smelt! The room looked like it had literally never been cleaned!! Dirt around th taps and around the shower! You could tell the carpet was disgusting also! Bed sheet looked clean but I still don't trust that it was actually ever cleaned or changed and did not fit the bed! Bed was unstable and uncomfy! Plug sockets were loose and coming out the wall and one didn't even work it was that loose. The window had a big gap underneath it and you coukd not lock the door from the inside which I find very dangerous especially since the hotel was so obviously dodgy!! Maybe the worst thing about it is that we found a bed bug and 2 days later me and my friend are still itching from the disgusting, infested, dangerous hotel room! I hope other people read the reviews first and anyone saying they had a nice stay clearly "work" for the hotel or in the hotel if you know what I mean! This place should be condemned and shut down! It would never pass a health and safety inspection!
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mala limpieza, la calefacción no funcionó ni el agua caliente
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy from head to bottom DO NOT STAY HERE!
In some cases when you book cheap accommodation you can expect to get what you paid for, but on this occasion, I found myself in a very dated hotel. The room smelled cigarettes, the basin smelled urine, the carpets were utterly disgusting, uncomfortable bed and to top it up, the bedsheet was dirty and I found bed bugs as well. The whole experience just makes me wonder how can this hotel gets a license to operate in such precarious conditions?! I stayed for 2 nights only and both nights I was not able to sleep. Very disrespectful guests coming and going throughout the night slamming doors and having loud conversations. The shared bathroom was so dirty and smelly that I decided not to shower or use the bathroom until arriving to the airport. Customer service is pathetic. So, no... I paid too much for what I actually got. Not a healthy place to stay.
Stayed 2 nights in Nov 2019

8/10 Good

Brian

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

4/10 Poor

Alex, New York

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for with this hotel. I was in London for 9 days so really had to compromise . I saved a lot of money but... Pros for lack of a better term *a 2 min walk to tube station *small store right outside for snacks & small restaurants in the area *Room with twin beds is a lot bigger than other budget hotels Cons *Mold in bathrooms ceiling and bathtub (asked if they could clean explained it was in the caulking so cant come out) *cobwebs in room *old dusty sheets to match cobwebs *horrible smell in the hallways *room service don't knock just bust open the door (happened 4 out of 9 days until I told them to stop) *even though tube was close ,destinations were not *dark alley to walk through to get to rooms at nighttime All they have to do is give the place more TLC and it wouldn't be so horrible. Being transparent so it can help your decision...i saved a lot of money though 😑
Stayed 9 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Helena

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Greg

Disliked: Cleanliness, property conditions & facilities, room comfort
Did the job
Very ordinary. Only required a two night stay and it did the job. Would not want to stay longer. Would not recommend
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Wouldn't recommend!
Cleanlines - When we arrived we were told that our rooms might be ready but the receptionist was unsure. She took us to our room and said, "it looks like its been cleaned so you should be ok but i can change the sheets if you want." The room we were given had an awful smell so we were shown another room which didn't have a handle on the inside of the door! Finally, they gave us a better smelling room with door handles on both sides. I still wouldn't say it was clean as the next morning i had bed bug bites all over me!
Stayed 1 night in Aug 2019

2/10 Terrible

William

Business traveller
Disliked: Staff & service, room comfort
N absolute disgraceA
Having booked at this hotel last minute for my wife. Upon recieving confirmation of the booking she took a taxi to the hotel, during my journey around 18.45 she received a telephone call from the hotel informing her that due to a booking error her room was no longer available. No further assistance was provided by the hotel other than perhaps talk to customer services. After numerous calls and many hours of telephone conversations. I'm informed by customer services for hotels.com the following day that the hotel had claimed they didn't receive the booking almost until 21.20 over 2 hours after they had informed my wife via telephone that an error had occurred and long after I had started trying to rectify matters with CS at hotels.com. The hotel lied to my wife, they lied to me. And they have lied to their booking agents and as a result my wife was extremely stressed as she was still trying to find suitable accommodation in London @22.00 that evening and the matter was still unresolved 16hours later with repeated lies from the hotel. An absolute disgrace.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location to metro and parking on premises for free near central London was awesome
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
i booed a room with private bathroom but was offered shared bathroom, they did change. room was so dirty but it was late and i had travelled from the north west. so put up with it. would have been happier camping in the yard. No WiFi had to sit in reception. paid over the odds for a service and didn't receive it. went back on hotels.com to see if there was anything else in the local area and the rooms were advertised in this hotel for £30 less than i paid. don't stay here unless your desperate like i was. more like a halfway house than a hotel. if a little care was taken it could improve this place to a doss house
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and dirty, the bed sheets were unclean carpet was stained and fridge was disgusting
Stayed 3 nights in Jul 2019

2/10 Terrible

Pawan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

ROSALINE, New York

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property could use some major renovations. There is a lot of mold in the bathroom which I’m allergic too. The carpet could be taken out and wooden floors be put in. The location is great. Wahid was a very nice young man who answered a lot of questions for us.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Ideal, on the outskirts of London, straight off the M4, and next to an Underground station. Perfect for a short break
Stayed 1 night in Jul 2019

8/10 Good

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

S

Acton town hotel
Second time here in last few weeks, so cant be all bad. Reasonably comfortable and clean. Convenient location
Stayed 1 night in Jul 2019