SureStay Hotel by Best Western Jacksonville South

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Dates

January 2025

February 2025

Pillow-top beds, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Popular amenities

Parking available

Housekeeping

Breakfast included

24/7 front desk

Air conditioning

Laundry

Explore the area

5018 University Boulevard West, Jacksonville, FL, 32216

Merill Road Shopping Center
13 min walk
Orange Park Place Shopping Center
4 min drive
HCA Florida Memorial Hospital
4 min drive
Jacksonville, FL (JAX-Jacksonville Intl.)
25 min drive

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Sleeps 2
1 King Bed

Similar properties

Pool

Pet-friendly

Parking included

Free WiFi

for 1 room

includes taxes & fees

9 Jan - 10 Jan

About this property

Hotel with free breakfast, in the vicinity of Museum of Science and History

This hotel features a 24-hour business center, a business center, and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a front-desk safe are onsite.

SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

During your stay at SureStay Hotel by Best Western Jacksonville South, you'll be within walking distance of Promenade Shopping Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
6 minutes by car from Museum of Science and History and 8 minutes from Jacksonville Museum of Modern Art

WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Jacksonville South also features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 6:00 AM–9:00 AM

Family friendly

Free cots/infant beds
Laundry facilities
Microwave
Fridge

Conveniences

Front-desk safe
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities

Business services

24-hour business centre

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Designated smoking areas (fines apply)
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating
Pillow-top mattress

Bathroom

Deep-soaking bath
Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Digital channels
LED TV

Food and drink

Coffee/tea maker
Microwave
Fridge

Access via exterior corridors
Desk
Electrical adapters/chargers
Free local calls
Iron/ironing board
Laptop-friendly workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

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Surestay By Best Jacksonville

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SureStay Hotel by Best Western Jacksonville South Reviews

6.8

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

8/10 Good

cassandra

Travelled with family

23 Sept 2024

Liked: Cleanliness, staff & service

The area was older and somewhat run down. Felt uncomfortable at times. Did not have any problems at all.

Stayed 1 night in Sep 2024

2/10 Terrible

Samuel

30 Aug 2024

Stayed 2 nights in Aug 2024

2/10 Terrible

Courtney

Travelled with family and small children

13 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was a catfish to the pictures. It isnt as shown. Rooms are below average for the cost.

Stayed 1 night in Aug 2024

2/10 Terrible

Maria D

Travelled with family

12 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

10/10 Excellent

Destiny

Travelled with family, Business traveller

25 Jul 2024

Liked: Staff & service, amenities, property conditions & facilities

Good

Stayed 1 night in Jul 2024

2/10 Terrible

Matt

Business traveller

24 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst trip ever

The hotel front desk, barely speaks any English. They don’t offer you no help rooms need to be updated door jams was broken. Paint missing saints chip needs a lot more maintenance. No hot breakfast as advertise. I did not even stay my full day. I checked out because of the reason of all the activity going on at the hotel with other guest Was one of my worst trips ever

Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family

18 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

6/10 Okay

Brenda

Travelled with family

16 Jul 2024

Disliked: Staff & service, amenities, property conditions & facilities

No accommodations for people with rolling walker. The shower handle was almost impossible to turn on. The faucet in the bathtub leaked because we did not have the strength to turn it completely off. The floor left your socks dirty (I mean black). I don't know if it ws the carpet or the tile. There was tear in the carpet that could trip you.

Stayed 4 nights in Jul 2024

8/10 Good

Cesar

16 Jul 2024

Clean. I like

Stayed 2 nights in Jun 2024

6/10 Okay

Samuel

5 Jul 2024

Liked: Staff & service

Disliked: Cleanliness

It was fine for a quick overnight stay. The bath tub and shower where a little shabby.

Stayed 1 night in Jul 2024

10/10 Excellent

Zuhair

3 Jul 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Zuhair

3 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Christopher, Vero beach

1 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great

Stayed 4 nights in Jun 2024

2/10 Terrible

MaryBeth

Travelled with family, Business traveller

29 Jun 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The pictures on the internet are not from this hotel. The room was dingy and dirty. Blood was found on the curtains, bedding and a towel. The room smelled like pot…..it was coming in from outside AND through the vent in the bathroom. I went and bought a deodorizing room spray but that didn’t work, people hanging out in the parking lot drinking most of the night. I DO NOT AND WOULD NOT RECOMMEND THIS DISGUSTING SMELLY GROSS HOTEL!

6/10 Okay

NAVEEN

Travelled with family

24 Jun 2024

Disliked: Cleanliness, amenities

Basic hotel with no frills, can do for a quick stay.

Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with family

22 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

6/10 Okay

Sharlatay

8 Jun 2024

About 15m away from dining and shopping plazas

Stayed 2 nights in May 2024

10/10 Excellent

Juan

7 Jun 2024

Stayed 4 nights in Jun 2024

6/10 Okay

Tildra

28 May 2024

Stayed 1 night in Mar 2024

2/10 Terrible

Mary Jean

Business traveller

22 May 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I did not stay at this property even though I fully paid for the booking. I am a young woman traveling alone and did not feel safe here whatsoever. It’s a motel located between two “gentlemen’s” clubs. In a not-so-safe looking area. When I turned in my key and told the staff I did not feel safe, no reimbursement was even offered. My key was simply accepted and I drove away. I was in town to shadow somethings at Mayo Clinic for school, as a young solo traveler I did not feel the need to fight for reimbursement.

Stayed 1 night in May 2024

4/10 Poor

Junior

Business traveller

19 May 2024

Disliked: Property conditions & facilities

Roaches everywhere, bathroom with infiltration, dripping water from the roof. Door not closing property.

Stayed 2 nights in May 2024

10/10 Excellent

wellington

17 May 2024

Stayed 1 night in May 2024

8/10 Good

Mario

12 May 2024

Stayed 1 night in May 2024

6/10 Okay

Sonya

Travelled with family

11 May 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

The room was very clean but carpet smelled old, there was Spanish men hanging outside all night outside of are room drinking being loud. People above are room was stomping all night long. It was unsafe area altogether. Lesson learned here will not be returning ever again. Very ghetto hotel.

Stayed 1 night in Apr 2024