2/10 Terrible
Timothy M
Travelled with family
30 Dec 2024
Disliked: Amenities, property conditions & facilities
I'm not one to provide reviews, but our stay here was awful. We stayed here for Christmas with breakfast included. Unfortunately the breakfast was buffet only available due to the holidays, which wasn't communicated anywhere. Their menu showed a full breakfast menu on their website, but we couldn't use it. Poor advertising, as the breakfast option at $26/day was a joke for a buffet. We complained to the front desk manager, she said there was nothing she could do, and suggested talking with the restaurant manager. Restaurant manager said there was nothing she could do, except use room service. Problem with that was there is no place to eat in the room, except for the bed or a tiny table against the wall, under the TV. We ended up spending more money eating somewhere else for an actual breakfast, as the buffet food was marginal at best.
Balcony was a joke, no table or chairs, just big enough to stand on. Key card wouldn't work to get back through the gate from the beach. Rooms are in desperate need of an remodel. Not sure what is happening with the Hilton brand, but we likely won't be staying at a Hilton again, definitely not this one. On a positive note, valet staff and waiters were great.
Timothy M
Stayed 5 nights in Dec 2024
