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"Just okay ,central,staff grumpy , would I stay again -Nob " More

By a verified traveller on Mon 31 Aug 2020

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Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at B&B HOTEL Inverness. During your stay, you're just a quick walk from Inverness Castle. Free WiFi in public areas, a restaurant and a 24-hour gym are available.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at pentalounge, a brasserie that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Amenities include a lift and co-working space
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Inverness Visit Scotland Information Centre and Inverness Museum and Art Gallery
  • Pets welcome for a fee

B&B HOTEL Inverness ratings based on 12 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for B&B HOTEL Inverness

Everyone (9) Couples (1)
1 out of 5
I will never stay here again due to the fact that they have no trust in their customers. At check in, they had to call my mobile and show them that they were calling it to prove I had given them the correct mobile number. utterly appalling. I fully understand being COVID compliant, but this is utter nonsense and shows how little respect they have for people staying in their hotel.

Posted by on 16 Sep 2020

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Comment from Hotel Management

18 Sep 2020 by Team penta

Dear Guest, as a responsible hotel, we must ensure we support the Scottish Government's track and trace efforts - this is also a legal requirement for us to do so. We apologise for any inconvenience, but the health and safety of our guests and staff is our absolute priority.

3 out of 5
Just okay ,central,staff grumpy , would I stay again -Nob

Posted by , from Glasgow-City on 31 Aug 2020

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Comment from Hotel Management

1 Sep 2020 by Team penta

Dear guest, We appreciate you taking the time to review our hotel and use all feedback to continually improve our customer service and guest experience. We do hope we can welcome you back to our hotel again soon. #pentalovesyou

5 out of 5
Excellent hotel. Efficient friendly staff and lovely rainforest shower!!

Posted by on 16 Jul 2019

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Comment from Hotel Management

19 Jul 2019 by Team penta

Dear guest, We are so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future. See you again soon!

4 out of 5
not enough soap, shampoo or coffee supplied, otherwise good

Posted by on 28 Feb 2019

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Comment from Hotel Management

10 Mar 2019 by Team penta

Dear Guest, next time please ask for additional supplies, we will be happy to provide them!

4 out of 5

Great visit

A very nice hotel and a fab breakfast. We really enjoyed our trip and the staff were great. Hopefully well be back,

Posted by on 14 Aug 2018

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Comment from Hotel Management

15 Aug 2018 by Team penta

...and we are looking forward to welcoming you back!

5 out of 5
Very comfortable, great black out curtains and very warm room. Free bottled water. Shower was a little bit intermittant, went from hot to cold and back. But otherwise great room comfortable beds :)

Posted by , from London on 11 Apr 2018

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Comment from Hotel Management

17 Apr 2018 by Team penta

Dear Brooke, thank you for the brilliant feedback, see you again soon!

5 out of 5

Perfect for city centre

My daughter and I were very impressed with this hotel. Modern, clean, free movies, cool toiletries. Stayed in a Friday and Saturday night. No noise disturbances which is great for a city hotel. Loved it.

Posted by on 24 Feb 2017

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4 out of 5

Good location

Nice hotel. Looks like a lot of work went into the bar area which is stunning. Menu good, had the Pentacheeseburger which seemed fresh cooked and not a frozen pate. Room service is only a £3 supplement which is great. Especially when travelling alone. Rooms clean. Bathroom nice and bright. Tv typical from an LG kept switching stations and didn't respond to volume control very often. Spent two nights here for work. Nice but overpriced for what it is.

Posted by , from Ayrshire on 10 Sep 2016

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3 out of 5
Check in ging ziemlich schnell. Das Hotel bedarf einige Nachbesserungen, man sieht dass es viel frequentiert wird. Die Lage ist top, das Essen auch, das Personal ein bisschen lahm.. liegt wohl an der Tatsache, dass der Empfang, die Bar, das Restaurant alles in einem ist. Hat aber auch seinen Charme...

Posted by on 28 Jul 2019

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Comment from Hotel Management

29 Jul 2019 by Team penta

Lieber Gast, Wir bedanken uns, dass Sie sich die Zeit genommen haben, unser Hotel zu überprüfen und alle Rückmeldungen zu nutzen, um unseren Kundenservice und das Kundenerlebnis kontinuierlich zu verbessern. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu können. Mit freundlichen Grüßen,

3 out of 5

Nice hotel in central location

Cons: There is a certain smell in the lobby and bar area. Maybe it comes from any cleaner, that is used for the floors (?)
the hotel is ok and the rooms are clean and cosy. The location is quite central, so you don´t need a taxi or a bus to come to the city.

Posted by , from Regensburg, Germany on 1 Aug 2017

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Comment from Hotel Management

25 Aug 2017 by Z Jakri - General Manager

Dear Guest, the lovely scent we use here is unique to our brand, I hope you liked it! I am pleased you enjoyed our location, it really could not be any more central.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. B&B HOTEL Inverness also features a 24-hour fitness centre and a lift. This 4-star Inverness hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 6 levels
  • Built in 1970
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Pool or billiards table
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Inverness Station (0.4 km / 0.2 mi)

Room Amenities

B&B HOTEL Inverness offers 90 accommodations with a hairdryer and blackout curtains. 43-inch flat-screen televisions come with satellite channels. Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

  • Flat-screen television
  • Satellite channels
  • Shower
  • Hairdryer
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.

Pentalounge – This brasserie specialises in international cuisine and serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Pentalounge – This bar specialises in international cuisine and serves breakfast, dinner and light fare. Open 24 hours. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair accessible path of travel
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25 per night.

Pet Policy

  • Pets: GBP 20 per pet, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and mobile payments; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Long-term renters welcome

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and mobile payments. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Contactless check-out is not available
  • Car not required
  • Long-term renters welcome
  • Mobile key entry is not available
  • Staffed front desk
  • Children stay free - maximum age 3
  • Contactless check-in is not available
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Debit cards
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18 for adults and from GBP 9 for children
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 15 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Rollaway bed fee: GBP 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Encore Hotel Inverness City Centre
  • Ramada Encore Inverness City Centre
  • Pentahotel Inverness Hotel
  • Pentahotel Inverness
  • Ramada Encore Inverness Hotel Inverness
  • Pentahotel Inverness Scotland
  • Inverness
  • B B HOTEL Inverness
  • pentahotel Inverness
  • B&B HOTEL Inverness Hotel
  • B&B HOTEL Inverness Inverness
  • B&B HOTEL Inverness Hotel Inverness

You should know

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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