Best Western Inverness Palace Hotel & Spa

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Dates

December 2024

January 2025

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Room, 2 Double Beds, Non Smoking | Exterior

Executive Room, 1 Double Bed, Non Smoking

Overview
Rooms
Location
Policies

Very good

Popular amenities

Parking available

Gym

Explore the area

8 Ness Walk, Inverness, Scotland, IV3 5NG

Inverness Cathedral
3 min walk
Macnab's Bar & Brasserie
1 min walk
Inverness Bus Station
9 min walk
Inverness (INV)
22 min drive

Room options

Comfort Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Executive Room, 1 Double Bed, Non Smoking, View

Sleeps 2
1 Double Bed

Comfort Room, 1 Single Bed, Non Smoking

Sleeps 1
1 Twin Bed

Comfort Room, 2 Single Beds, Non Smoking

Sleeps 2
2 Twin Beds

Executive Room, 2 Single Beds, Non Smoking, View

Sleeps 2
2 Twin Beds

Family Room, 2 Double Beds, Non Smoking

28 sq m
Sleeps 4
2 Double Beds

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

23 sq m
Sleeps 2
1 Double Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

8 Jan - 9 Jan

About this property

Eco-certified Inverness hotel in Inverness City Centre with a full-service spa

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.

Best Western Inverness Palace Hotel & Spa offers 110 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Sleeping Beauty Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision.

The shopping around Best Western Inverness Palace Hotel & Spa gets high marks from our customers. During your stay, you're just a quick walk from Inverness Cathedral. Free WiFi in public areas, free self parking, and a full-service spa are available.

Free WiFi
Free self parking
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Buffet breakfast served daily for a fee
Valet parking available for a fee
Take a swim in the indoor pool
Treat yourself to aromatherapy, body scrubs, or body treatments at Sleeping Beauty Spa
Services include dry cleaning/laundry, a porter, and luggage storage
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the proximity to shopping and the location
Steps from Inverness Museum and Art Gallery and Inverness Castle
Dogs welcome for a fee

Best Western Inverness Palace Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 323 square feet (30 square meters) and includes conference space. A fitness center, spa services, and a fireplace in the lobby are also featured at the eco-certified Best Western Inverness Palace Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Inverness hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM.

Best Western Inverness Palace Hotel & Spa has a restaurant on site.

Brasserie - This bar specializes in local cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Polish, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Valet parking on site (GBP 10 per stay)
Limited on-site parking
Electric car charging station on site
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends: GBP 14.95 for adults and GBP 14.95 for children
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service

Restaurants on site

Brasserie

Things to do

Bike parking
Bike storage
Fitness centre
Full-service spa
Indoor pool
Sauna
Steam room

Family friendly

Baby bath
Children's games
Indoor pool
Laundry facilities
Snack bar/deli

Conveniences

Banquet hall
Lift
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter/bellhop

Business services

Business centre
Computer station
Conference space (323 square feet)
Meeting rooms

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Spa open selected days

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 89
Well-lit path to entrance
Wheelchair-accessible lounge
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 64

At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Fireplace in reception
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options
Water dispenser

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Feather duvet
Heating

Bathroom

Bath or shower
Eco-friendly toiletries
Hairdryer
Private bathroom
Towels

Entertainment

32-inch flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle
Local meal delivery service

Bulk dispenser for toiletries
Connecting rooms available
Desk
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Local maps
Phone
Water-efficient showers only
Water-efficient toilets only
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

For more details, please contact the property using the information on the booking confirmation

This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 14.95 for children
Valet parking fee: GBP 10 per stay
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 7:00 AM to 9:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Inverness Palace Hotel

Best Western Palace Hotel

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Inverness Best Western

BEST WESTERN Inverness Palace Hotel & Spa Scotland

Best Inverness & Spa Inverness

Best Western Inverness Palace Hotel & Spa Hotel

Best Western Inverness Palace Hotel & Spa Inverness

Best Western Inverness Palace Hotel & Spa Hotel Inverness

Best Western Inverness Palace Hotel & Spa Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

George and Pamela

Travelled with partner

24 Sept 2024

Disliked: Staff & service, amenities

The "palace" on the outside is historically beautiful. The old stone building is worth the visit. The outdoor seating next to the Ness River is wonderful. The walkability over the Ness Bridge into old Inverness is great. Castle is right there along with other historical sites. Inverness seems like a pretty awesome city. The rooms are typical Best Western rooms that you can rent in the US for $100/night. This room cost us $450/night. Had I known that it wouldn't be "luxurious" as described on-line, I would not have stayed. The description is very deceiving. But the outside of the building and surrounding area is wonderful.

Stayed 1 night in Sep 2024

10/10 Excellent

Hugh

24 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

2/10 Terrible

James

22 Sept 2024

Disliked: Staff & service, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had an amazing time in Inverness, thanks to the lovely team at Best Western. Ale at the front desk was so friendly and kind. She was able to book us into a last-minute room after our first accommodations at a different hotel fell through. The rooms were lovely, and provided great views of the river. The daily breakfast was a great add-on and had a beautiful view from the restaurant. We will gladly be back again!

Stayed 3 nights in Sep 2024

10/10 Excellent

Jim

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great location. Very nice room.

Stayed 2 nights in Sep 2024

10/10 Excellent

Vladimir, Port Coquitlam

Travelled with partner

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice old-style hotel, very well maintained. We really liked the high ceiling, the archer in the room, beautiful stucco moldings, the feeling and atmosphere. In the morning, we enjoyed a tasty breakfast. The staff is kind and willing to help. We enjoyed our staying there.

Stayed 1 night in Aug 2024

8/10 Good

Elina

30 Aug 2024

Liked: Cleanliness

Stayed 2 nights in Aug 2024

10/10 Excellent

Donald

Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great location from main highway, quiet, walk to restaurants/pub. Nice buffet breakfast and hotel bar.

Stayed 1 night in Aug 2024

8/10 Good

Patrick

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Honorato

Travelled with family

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff is very helpful

Stayed 2 nights in Jul 2024

10/10 Excellent

Robert

Travelled with group

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

10/10 Excellent

Patrick

17 Jul 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Ingo

12 Jul 2024

Stayed 3 nights in Jul 2024

8/10 Good

Annahid

Travelled with family

5 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel although be careful what type of room you book. It seems the standard rooms are in a b&b type property next door without the same amenities and quality of the main hotel. The hotel itself is lovely, great pool gym and spa, lovely bar and restaurant. Some of the staff are a little gruff on first impression but very friendly and professional.

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

4 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

10/10 Excellent

George

Travelled with family

2 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent - Room had a beautiful view of the river. Hope to be back again.

Stayed 1 night in Jun 2024

8/10 Good

Neil

18 Jun 2024

Liked: Cleanliness

Disliked: Room comfort

Nice location but "new" part of hotel isn't great

The hotel had great facilities and is a regular choice for us due to location, parking and the facilities. This time our room was behind the spa area. Noisy and not very good.

Stayed 2 nights in Mar 2024

4/10 Poor

Trent

Travelled with family

16 Jun 2024

Disliked: Cleanliness, staff & service

I’ve never actually written a bad review for a hotel but this one is bad. Avoid if possible. When we arrived the toilet was clogged with bits of *matter* still in it as well as the sink left with hair and dirt in it. When I went to complain they said they’d take care of it and would leave a bottle of wine as an apology. When we came up 2 hours later-the toilet was fixed but the sink still wasn’t clean. To add insult to injury they left a 3£ bottle of 175 ml wine as the apology. The next morning the breakfast service was also poor as the waitress aggressively placed items on the table with the food being very mediocre. For 400 pounds a night it was a terrible experience. The place is poorly run. Avoid if possible

Stayed 1 night in Jun 2024

10/10 Excellent

Gia

12 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely friendly staff, the soup for dinner was perfect for cold weather. All hotels pay attention, those little sauce, mayo jars? Cute but annoying if travelling. Swap them out like BW did for the sachets - perfect for those on the go!

Stayed 1 night in Jun 2024

10/10 Excellent

Clementina

Travelled with group

12 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Jun 2024

10/10 Excellent

Craig

Business traveller

29 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely clean hotel, staff all very friendly and excellent leisure facilities

Stayed 1 night in May 2024

6/10 Okay

Beverlee

26 May 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 2 nights in May 2024

10/10 Excellent

Jayeeta

Travelled with partner

3 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is a good property and centrally located. Their full breakfast is pretty good and convenient. Room was very spacious and comfortable.

Stayed 3 nights in Apr 2024

10/10 Excellent

Victoria

1 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Staff

Gorgeous hotel, especially for a best western. The rooms are very cosy and clean and the service at the front desk is exceptional. Our only problem we had was that our shower would not run hot water. But we were going into the spa for swimming and used their showers, so it wasnt a problem.

Stayed 1 night in Apr 2024