4/10 Poor
Catherine
2 Nov 2024
Liked: Cleanliness
Disliked: Room comfort
Decent place for the price, little details like not working coffe maker or not able or not able to watch cable channels. My review it's mostly about the poor empathy for the girl at the front desk. When I booked the rooms, I requested that it was wheelchair accessible. When I'm checking in I was told that the rooms were in 2nd and 3rd floor. No elevator. I told her that my mom won't be able to make it to the 2nd floor( the stairs are outdoor and it was raining so it was very slippery. She told me that I was giving those rooms by Hotels.com and that's it. I understand that maybe was out of her control. But her attitude of not caring at all that a 90 years old lady have to climb the stairs to 2nd floor was very upsetting. I felt like I was talking to a wall. Please anyone that has disability don't book in this hotel.
Catherine
Stayed 2 nights in Oct 2024