2/10 Terrible
Verified traveller
20 Oct 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
I normally don’t like to review places or sounds negative but this case deserves one.
This review is a combination of the standards/price of the hotel combined with Hotels.com prices.
1. £600 pound for 2 nights without breakfast is in my opinion not worth the money. The property is very old, rooms are nothing special and the phone/WiFi reception is none. The WiFi does not work and normal service is for some reason non existing in the room.
2. I booked the room 3 weeks in advance, 1 week before the arrival I saw on hotels.com and all other sites that the same room for the two nights was £430 instead of £600. I contacted hotels.com that said they don’t do price guarantee anymore and I was not able to cancel. I contacted the hotel, they said they can’t touch the reservation since it’s made by via hotels.com even though it was around 30% cheaper one week before.
3. Elevators taking you to the gym not working so you need to go out of the hotel and have a porter escorting you.
4. Location was great. The only think positive.
As a summary, I think there are so many better options in the city for this type of money. And unless you don’t want to use your phone while at the hotel please stay away.
Verified traveller
Stayed 2 nights in Oct 2024