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8 Nov 2023 by Ratul Julkar
Dear Umit,Thank you for taking the time to share your lovely review following your recent stay at Apex Waterloo Place Hotel.Your kind words brightened our day, and we're delighted to hear about your positive experiences. We appreciate your feedback, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Ratul Julkar,Night ManagerApex Waterloo Place Hotel
12 Aug 2024 by AO
Dear Rinaldo, Thank you for sharing your feedback about your recent experience with us. We would like to extend our heartfelt thanks for your unwavering support by choosing us at Apex Waterloo Place Hotel. Our team is delighted to read about your overall positive experience at our property..Please accept our sincere apology about the shortcomings affecting your stay, it is indeed an unpleasant experience you have encountered with our lift being out of service especially during peak times. We have acknowledged the issue with our engineers team for the lift to be back in full service along the WIFI issue experienced during your nights.Please be aware that our reception team is available 24/7 and will be fully available to assist you if any unpleasant issue arise during your next stay with us. We hope to welcoming you again in the near future, to hopefully provide a freshly designed experience worth a 5/5. Best regards, Ourango. A Night ManagerAoex Waterloo Place Hotel
17 Jan 2024 by David
Dear Arja,Thank you for choosing Apex Waterloo Place Hotel.We are delighted you enjoyed staying with us We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David Gardiner
9 Sep 2023 by Reception
Dear Franz,Thank you for your rating, and we appreciate your feedback. If there are any specific aspects of your experience that you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure that your next stay with us is even more enjoyable.Best regards,Dave Duty ManagerApex Hotels
13 Jul 2023 by Euan
Dear ErikaThank you for your kind feedback and we hope to welcome you again to Apex Waterloo Place Hotel.Euan ReceptionApex Waterloo Place
19 Oct 2022 by David
Dear roland,Thank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David GardinerDuty Manager
27 Jul 2022 by Claire
Good evening Loannis, Thank you for taking the time to provide feedback, it is greatly appreciated. I'm sorry to read about your experience with ourselves, we aim to ensure all guests leave satisfied with their stay and it is evident that did not happen on this occasion - My apologies. I have taken the comments you have made and made sure the relevant departments are aware. We will take them on board and ensure we provide a better experience to all our guests going forward. My apologies once again and thank you for your time. Kind regards, Claire | Night Manager
Apex Waterloo Place Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A fitness centre, spa services, and multilingual staff are also featured at the eco-certified Apex Waterloo Place Hotel. This 4-star Edinburgh hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Offsite parking discounted rates available
Apex Waterloo Place Hotel offers 184 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. 40-inch LED televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include designer toiletries and complimentary toiletries. This Edinburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
Apex Waterloo Place Hotel has a restaurant serving breakfast, lunch and dinner.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.
PURE Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests travelling with a service animal must contact the property prior to arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.
