Secrets Aura Cozumel - Adults Only - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

On the beach, beach massages, scuba diving, snorkelling

5 restaurants, breakfast, lunch, dinner served; international cuisine

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Overview
Rooms
Location
Policies

Popular amenities

Bar

All-inclusive

Pool

24/7 front desk

Gym

Explore the area

Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600

Paradise Beach
5 min walk
Mr. Sancho's Beach Club
13 min walk
Playa Mia Grand Beach and Water Park
15 min walk
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
24 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

68 sq m
Sleeps 2
1 King Bed

Junior Suite Swim Up Pool View

50 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

Sleeps 2
1 King Bed

Preferred Club Superior Junior Suite

70 sq m
Ocean view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Swim up Ocean View

68 sq m
Partial ocean view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Pool View Double

68 sq m
Sleeps 2
2 Double Beds

Junior Suite Swim Up Ocean View

70 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite Ocean View King

70 sq m
Sea view
Sleeps 2
1 King Bed

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

73 sq m
Beach view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Ocean Front

68 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite Pool View King Bed

50 sq m
Sleeps 2
1 King Bed

Preferred Club Junior Suite Ocean View King

68 sq m
Partial ocean view
Sleeps 2
1 King Bed

Junior Suite Ocean View Double

68 sq m
Ocean view
Sleeps 2
2 Double Beds

Deal of Day

51 sq m
Sleeps 2
1 King Bed

Similar properties

On private beach

Pool

All-inclusive

Spa

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Elegant adults-only property on the beach

Catch some rays at the beach or spend the day relaxing at Secrets Aura Cozumel - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.

Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Secrets Aura Cozumel - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Paradise Beach. Free WiFi in public areas, free valet parking, and 3 outdoor pools are available.

Free WiFi
Free valet parking and self parking
Enjoy international cuisine with a beachfront location at Windows, one of the property's 5 restaurants
Take a swim in the 3 outdoor pools
Indulge with hot stone massages, reflexology, or body treatments at Secrets Spa by Pevonia
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes 2 outdoor tennis courts, a gym, and complimentary bicycles
Guests have great things to say about the pool and the helpful staff
Just a 5-minute walk from Paradise Beach and 13 minutes by foot from Mr. Sancho's Beach Club

Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. Spa services, barbecue grills, and an arcade/game room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Barefoot Grill - This beachfront restaurant serves lunch only.

Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Land activities

Bicycling

Fitness facilities

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Cooking

Dancing

Language

Yoga

Entertainment

Onsite live performances

Theme parties

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Free uncovered valet parking on site
Wheelchair-accessible parking available
On-site parking includes off-street options

Food and drink

5 restaurants and 1 coffee shop/cafe
1 beach bar, 1 swim-up bar and 1 poolside bar
Coffee/tea in a common area

Restaurants on site

Windows
Barefoot Grill
Oceana
Bordeaux
Gohan

Things to do

3 outdoor pools
2 outdoor tennis courts
Arcade/games room
Boat tours
Fishing
Fitness centre
Free bike hire
Full-service spa
Kayaking
Motorised watercraft
Private picnics
Sailing
Scuba diving
Shopping
Snorkelling
Tennis
Volleyball
Windsurfing
Yoga classes

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference space
Meeting rooms

Outdoors

BBQ grill(s)
Beachfront location
Garden
Pool sunloungers

Spa

Aromatherapy
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking

Romance packages available
Smoke-free property
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste

Entertainment

TV channels
Flat-screen TV
iPod dock
Premium channels

Food and drink

Free minibar

Access via exterior corridors
Desk
In-room massage
Individually decorated
Individually furnished
Iron/ironing board
LED light bulbs
Phone
Restaurant dining guide
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

This is an adults-only property and guests under 18 years old aren't allowed.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets

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Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

6.8

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Okay

Philip

19 Aug 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Aug 2024

10/10 Excellent

Loveton Jean

Travelled with family, Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Resort, staff was great. Room service was excellent great variety of options to chose from breakfast, lunch, dinner even overnight menu from 12am-6am. Good amount of restaurants.

Stayed 5 nights in Aug 2024

8/10 Good

Patrick Lewis Rottet.

Travelled with partner

18 Aug 2024

Liked: Staff & service, amenities

Property needs some tlc and updating. Has really shown alot of wear and tear in the 3 years since we visted last! Migel at the lazy river pool was AMAZING!!!

Stayed 5 nights in Aug 2024

6/10 Okay

Lenze Rae

Travelled with partner

17 Aug 2024

Liked: Staff & service

Disliked: Cleanliness

Staff was very friendly

Stayed 5 nights in Aug 2024

10/10 Excellent

Raul

Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very professional staff

Stayed 7 nights in Aug 2024

4/10 Poor

Kristy Marie

Travelled with family

13 Aug 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Overall it was a nice property with beautiful views and nice comfortable beds. We ( I went with my brother and my cousin on vacation) we all stayed in the preferred club room/section. However there was no way to distinguish who was a preferred member versus a non- preferred member . Bracelets aren’t issued ,we paid an extra 600$ -and still anyone could have walked over . But please be aware a few things I found for the price you pay: The hotel itself along with the furniture was outdated and some was even broken. The night life was non existent, and there wasn’t much to do after 5. Most of the “should be includes” being it’s an all inclusive resort… we not included, such as requesting liquor or a fully stocked bar in fridge . Water pressure and hot water were non-existent. Our Tv did not work the entire time we were there and if you’re on the 3rd floor be careful because it’s slippery….I fell ! The rooms are somewhat outdated but otherwise nice . The staff was very nice and attentive and the food was good , you must be care though because only certain restaurants are upon on certain days . This was more of a couples /romantic resort and it was clearly the vibe everywhere . If you’re looking for a place to just lounge at the beach or pool and basically have dinner and not nightlife or shows hen this place would work well. If you want a real all-inclusive and at least the option to relax or do things and party in the evenings.. this is not the place .

Stayed 5 nights in Aug 2024

6/10 Okay

Robin Elizabeth, Springdale

Travelled with partner

12 Aug 2024

Liked: Staff & service

We did not have hot water 2 days we showered

Stayed 5 nights in Aug 2024

4/10 Poor

Jonne, HUMBLE

12 Aug 2024

Liked: Staff & service

Disliked: Property conditions & facilities

First & Foremost, we make the best of EVERY trip, no matter what and we ejoyed our time resting and relaxing. This resort is extremely outdated. We can see where they are trying to improve, but this place needs a major overhaul. Lobby: The entire lobby area and adjoining bar/restaraunt smelled of bad sewer. Our Room: The room was spacious/huge and clean. Wrap arroung balcony view was VERY nice as it opened to the view of the ocean. The restroom area updated but not the shower. There were cracks in the tub and felt mushy when standing to shower. The drain was slow and the water never got hot. The Staff: Was awesome - any time we requested, we received. The face of the property looked nice but not behind the scenese. Hallways were dirty - in our end of the hall, my room door and neighbors room door was in a cubby hole section type of thing and the floors were extremely dirty. There was some kind of water leak from the ceiling of the entrance of the room door (on the outside of the room) but the area flooded and then not cleaned up properly. Outside of our room in the hallway were two balcony lounge chair pads just thrown about; which stayed there the entire 4 days. Some dining was closed. Very little entertainment. The entertainment we did actually see was very good/fun. This facility is focused on upselling way more than we felt comfortable with. Every time we came through the lobby - even if passing through, we were bombarded with sales pitches.

Stayed 3 nights in Aug 2024

2/10 Terrible

Michael

Travelled with partner

12 Aug 2024

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

Honestly, this would have been a 3 star review. Because that’s basically what this hotel is, a decent 3 star hotel. Food was great, the staff was mostly wonderful, and the snorkeling right off the beach is amazing. Prob is, it’s priced as a 4 star resort, and just plain isn’t one. The upkeep/maintenance on the property is abysmal. Lawns not mowed, not 1 or 2 but close to half of the exterior light fixtures in our “preferred” section of buildings missing, leaving lightbulbs dangling on wires as you walk around; scuffs and stains on the stairwell walls, and the toilet room of our bathroom was missing the door. Combine that with the exhaust fan above the toilet not working, and you can imagine what a nice experience that was. So what turns this into the 1 star review was the awful time the hotel gave us trying to get a simple early check out or transfer to the sister Hyatt hotel next door Dreams. So the first four days of our trip, I had to spend tons of time going back-and-forth to the office, on chat with Expedia customer service simply trying to get permission to leave, Until finally, we had to take the chance and double book to stay at a hotel that met our expectations, not knowing at the time whether we would be refunded for the unused four days or not Either Hyatt doesn’t know what condition this place is kept in or I need to re-frame what Hyatt means to me Save yourself the time, just book at Dreams, it’s much more up-to-date and feels like you’re at a Hyatt resort.

Stayed 8 nights in Jul 2024

8/10 Good

Rashell Rene

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

4/10 Poor

Dennis

11 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Air conditioner unit in room 312 is very loud and leaked water on floor!

Stayed 9 nights in Aug 2024

6/10 Okay

emily rubio

8 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Christopher

Travelled with partner

7 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is beautiful and the staff were all very nice.

Stayed 7 nights in Jul 2024

2/10 Terrible

Mazeratti

Travelled with group

6 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This property isn’t at all what the pictures shows. The place looked very old and ran. Every night there are only three restaurants that you can eat at , but due to there being so many people and limit dining places the wait is over 2 hours. The staff is very rude. Horrible place horrible experience.

Stayed 3 nights in Jul 2024

2/10 Terrible

Nina

Travelled with partner

4 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Angela

Travelled with family

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Another great stay. We love the property and staff. Will definitely be returning

Stayed 7 nights in Jul 2024

10/10 Excellent

Veronica G

Travelled with family, Travelled with partner

3 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredibly friendly staff

Stayed 4 nights in Jul 2024

4/10 Poor

Kenneth, Pinehurst

Travelled with partner

2 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

no ice machines, trash and tall grass, checkin and checkout difficult, was charged $10 each to use the pier per day. this place needs a manager

Stayed 4 nights in Jul 2024

6/10 Okay

David

31 Jul 2024

Stayed 5 nights in Jul 2024

6/10 Okay

susan

29 Jul 2024

Liked: Property conditions & facilities

Stayed 4 nights in Jul 2024

4/10 Poor

Travis

Travelled with partner

29 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property, overall, was a disappointment. It was old and not in great shape. There was very limited entertainment during the entire time we were there. The restaurants were limited for nonpreferred members. We finally found a restaurant that we loved, and it closed the next night. The pool bar closed, too. One waitress was responsible for the pool and those on the beach. Asking for some thing felt like we were completely inconveniencing them. This was not a resort I would recommend.

Stayed 3 nights in Jul 2024

10/10 Excellent

Angela

Travelled with family, Travelled with partner

28 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have been here 7 times and loved it every year! The amenities have went down over the years but it is still a beautiful place.

Stayed 5 nights in Jul 2024

6/10 Okay

carson

Travelled with partner

26 Jul 2024

Routine maintenance needs improvement, almost everyday by noon no beach towels were available. We only received one wash cloth per day or none. The original room we booked looked nothing like what website showed. Had to spend extra money to upgrade. We were there in 2021, big difference since then.

Stayed 8 nights in Jul 2024

6/10 Okay

Diana Maria

Travelled with partner

25 Jul 2024

Liked: Staff & service, amenities

Disliked: Cleanliness

Wouldnt reccomend. Definitely not a 5 star hotel.

Stayed 5 nights in Jul 2024

8/10 Good

eric

Travelled with partner

25 Jul 2024

Liked: Cleanliness, staff & service, amenities

The staff is fabulous. The property as a whole needs many repairs and needs updated. Hyatt needs to spend some money and fix and repair quite a bit on this property. I was expecting luxury and it certainly was not that. Dreams is to the standard that i expected Secrets to be. Had a good time though and as I stated the staff was 5 star all the way.

Stayed 3 nights in Jul 2024