Secrets Aura Cozumel - Adults Only - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

On the beach, beach massages, scuba diving, snorkelling

5 restaurants, breakfast, lunch, dinner served; international cuisine

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Overview
Rooms
Location
Policies

Popular amenities

Bar

All-inclusive

Pool

24/7 front desk

Gym

Explore the area

Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600

Paradise Beach
5 min walk
Mr. Sancho's Beach Club
13 min walk
Playa Mia Grand Beach and Water Park
15 min walk
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
24 min drive

Room options

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

68 sq m
Sleeps 2
1 King Bed

Junior Suite Swim Up Pool View

50 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

Sleeps 2
1 King Bed

Preferred Club Superior Junior Suite

70 sq m
Ocean view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Swim up Ocean View

68 sq m
Partial ocean view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Pool View Double

68 sq m
Sleeps 2
2 Double Beds

Junior Suite Swim Up Ocean View

70 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite Ocean View King

70 sq m
Sea view
Sleeps 2
1 King Bed

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

73 sq m
Beach view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Ocean Front

68 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite Pool View King Bed

50 sq m
Sleeps 2
1 King Bed

Preferred Club Junior Suite Ocean View King

68 sq m
Partial ocean view
Sleeps 2
1 King Bed

Junior Suite Ocean View Double

68 sq m
Ocean view
Sleeps 2
2 Double Beds

Deal of Day

51 sq m
Sleeps 2
1 King Bed

Similar properties

On private beach

Pool

All-inclusive

Spa

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools

Catch some rays at the beach or spend the day relaxing at Secrets Aura Cozumel - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.

Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Secrets Aura Cozumel - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Paradise Beach. Free WiFi in public areas, free valet parking, and 3 outdoor pools are available.

Free WiFi
Free valet parking and self parking
Enjoy international cuisine with a beachfront location at Windows, one of the property's 5 restaurants
Take a swim in the 3 outdoor pools
Indulge with body wraps, manicures and pedicures, or aromatherapy at Secrets Spa by Pevonia
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes 2 outdoor tennis courts, a gym, and complimentary bicycles
Guests have great things to say about the helpful staff and the pool
Just a 5-minute walk from Paradise Beach and 13 minutes by foot from Mr. Sancho's Beach Club

Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. Spa services, barbecue grills, and an arcade/game room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Barefoot Grill - This beachfront restaurant serves lunch only.

Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Land activities

Bicycling

Fitness facilities

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Cooking

Dancing

Language

Yoga

Entertainment

Onsite live performances

Theme parties

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Free uncovered valet parking on site
Wheelchair-accessible parking available
On-site parking includes off-street options

Food and drink

5 restaurants and 1 coffee shop/cafe
1 beach bar, 1 swim-up bar and 1 poolside bar
Coffee/tea in a common area

Restaurants on site

Windows
Barefoot Grill
Oceana
Bordeaux
Gohan

Things to do

3 outdoor pools
2 outdoor tennis courts
Arcade/games room
Boat tours
Fishing
Fitness centre
Free bike hire
Full-service spa
Kayaking
Motorised watercraft
Private picnics
Sailing
Scuba diving
Shopping
Snorkelling
Tennis
Volleyball
Windsurfing
Yoga classes

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference space
Meeting rooms

Outdoors

BBQ grill(s)
Beachfront location
Garden
Pool sunloungers

Spa

Aromatherapy
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking

Romance packages available
Smoke-free property
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste

Entertainment

TV channels
Flat-screen TV
iPod dock
Premium channels

Food and drink

Free minibar

Access via exterior corridors
Desk
In-room massage
Individually decorated
Individually furnished
Iron/ironing board
LED light bulbs
Phone
Restaurant dining guide
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

This is an adults-only property and guests under 18 years old aren't allowed.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

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Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

6.8

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Tamara

23 Sept 2024

Stayed 7 nights in Sep 2024

2/10 Terrible

Mitchel Joe

Travelled with partner, Travelled with group

22 Sept 2024

Disliked: Cleanliness, staff & service, amenities

Worst vacation experience i have ever had. Staff needs to remember who is footing the bill. Adults only resort where pools close at 7pm and restaurants dont allow you to enter in swimwear of any kind. Toilets didnt flush properly. Food servings were way too small. Etc etc etc

Stayed 6 nights in Sep 2024

6/10 Okay

Robert D

Travelled with group

22 Sept 2024

Disliked: Staff & service

The pool needs repair on it, pool lights were hanging in the pool and top edge of the pool needs repairing too. No music at the pools. There was No Service around the pool. They ran out of some of the liquor and didn’t get any in for a couple of days. This resort is very short staffed and some of the workers was tried and aggravated When you asked for something. The Hyatt needs to better!!!

Stayed 6 nights in Sep 2024

6/10 Okay

Kelly

Travelled with family, Travelled with group

20 Sept 2024

Liked: Amenities

Disliked: Staff & service

We stayed at this property in 2016 Since that time it appears the property has undergone some negative changes This trip16 people, 8 rooms Good: Remodeled room (1 of the 8) new room layout No dinner reservations Drinks in lobby bar Canned Beer Bottled water in lobby always Desk manned 24/7 Dock Beach Coffee shop Bad: Inconsistencies in each room In room some got candy chips liquor apples none of the above Steamer only 1 room Robes only 1 room & got removed, not replaced Hairdryer only 2 rooms Wash rags taken & not replaced Hand towels MAYBE I called desk to ask for missing items hairdryer & iron at 6:55 was told to call back because his shift was over I did & NEVER recd Need drawers in rooms One bartender at swim up bar - find another job No shots? Why not? Time restrictions for PC only need to be listed on signs ex:Oceanic Entertainment needs tons of help Its sad Brandon is gone he was the best The kid running volleyball was trying Last time activities were well organized & energy of team made you want to participate They would engage multiple times a day and remind what was going on where & evening events Lack of maintenance COVID or Hyatt? Lots of things need to be addressed! Leaks in 2 different bathrooms in building 14 YUCK CLEAN YOUR POOLS! All the pools needed scrubbed & water added There is more to pools than just adding chemicals Not enough staff (or supplies) for the size of the resort We (might) be back but it's NOT what it used to be and that's just sad.

Stayed 7 nights in Sep 2024

6/10 Okay

Whitney

Travelled with partner, Travelled with group

20 Sept 2024

Liked: Cleanliness

Clean, but definitely older areas of the property in need of renovation. The food was ok. Japanese/sushi was excellent. We did not try the French restaurant, and the Market Cafe was not good. Bar service was slow.

Stayed 4 nights in Sep 2024

10/10 Excellent

Arturo

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

2/10 Terrible

Stephanie

19 Sept 2024

Disliked: Staff & service, amenities, property conditions & facilities

Anteriormente me hospedé en secrets Huatulco y por eso decidí hospedarme de nuevo en su cadena, pero nada que ver. La comida pésima en especial el desayuno, la comida de mala calidad, áreas sucias, poca variedad, el servicio lento y poco amable, con sus excepciones. En ningún momento me ofrecieron “habitación preferencial” y fue incomodo el ser excluido de zonas preferenciales dentro del hotel, como restaurantes. Dos días seguidos dure esperando 3 horas una toalla para la alberca, porque no había, 1 hora esperando un servicio al cuarto, la habitación es vieja.

Stayed 4 nights in Sep 2024

6/10 Okay

Jack Phillip

Travelled with family, Travelled with group

18 Sept 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Severely Understaffed / Being a preferred guest gets no perks except access to one restaurant / Rooms are hit or miss, we came with 4 couples so we had 4 preferred suites. 2 rooms the A/C barely worked, and 1 room flooded. / They charged excursions and wine package to one of our rooms that we didnt do and continued to argue that we did but never could show the paper we "apparently" signed. We had a great time "In Downtown Cozumel" but the hotel was a dissapointment.

Stayed 4 nights in Sep 2024

10/10 Excellent

Jeannette

Travelled with partner, Travelled with group

17 Sept 2024

Liked: Cleanliness, staff & service

The staff there is amazing, hotel is a little dated but they will make accommodations to make your stay as comfortable as possible.

Stayed 4 nights in Sep 2024

8/10 Good

Jennifer

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was wonderful. Unfortunately, unless you pay the extra for Preferred booking, there aren’t many indoor/air conditioned options to utilize aside from your room.

Stayed 6 nights in Sep 2024

10/10 Excellent

Ronald D., Springdale

Travelled with partner

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved everything about Secrets. We stayed in a Preferred room and loved it. Quality service from the moment you get there till the time you leave. The pools are great. I can’t wait to return.

Stayed 7 nights in Sep 2024

8/10 Good

Christian, Broken Arrow

9 Sept 2024

Liked: Staff & service

Stayed 6 nights in Sep 2024

6/10 Okay

Chasity

8 Sept 2024

Liked: Cleanliness, staff & service

I felt like the property was lacking. No coffee in the coffee shop, the preferred lounge never had cups, creamer and also ran out of coffee. You weren’t allowed to carry food to the beach. Our friends room AC didn’t work, rooms didn’t have irons or steamers.

Stayed 4 nights in Sep 2024

10/10 Excellent

Danielle

Travelled with partner, Travelled with group

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was fantastic! The food was very good and the staff was wonderful! The entertainment team especially was spectacular. Arbey, Diego and Irving made our stay so much fun and very memorable.

Stayed 5 nights in Sep 2024

10/10 Excellent

Jeffrey, Thornton

Travelled with family

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place for the money. Sergio at the preferred swim up bar makes the best spicy Bloody Mary

Stayed 9 nights in Aug 2024

2/10 Terrible

Deborah, Spring

Travelled with partner

4 Sept 2024

Disliked: Cleanliness, staff & service, amenities

I did not like this property at all. Just wanted to have a fun time, and that is not possible there, at all.

Stayed 2 nights in Sep 2024

2/10 Terrible

Kimberly

Travelled with group

4 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Front desk staff was rude, resort, for the most part, closed at 10:30 pm, unless you wanted to go to their tiny little night club.Pablo, the front desk manager, was the rudest person I have ever dealt with in 9 trips to Mexico! I do not recommend staying at this resort! Enrique, at the Manatee Pool Bar, was awesome!

Stayed 4 nights in Aug 2024

4/10 Poor

Lynnette

Travelled with group

3 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Room had no hot water. Never knew which bar was going to be open & for how long. The staff was not overly helpful or friendly EXCEPT for Enrique at the Manatee bar by the pool. Will never go back there

Stayed 4 nights in Aug 2024

6/10 Okay

Pam

Travelled with group

3 Sept 2024

Liked: Cleanliness, staff & service, amenities

Overall this resort was just ok. Its currently remodeling, so i think it has potential to get a higher rating.

Stayed 7 nights in Aug 2024

4/10 Poor

Carlos Patricio

2 Sept 2024

Liked: Room comfort

Disliked: Property conditions & facilities

Bien, no espectacular

Me parece un tanto descuidado el hotel en varios aspectos, salvo el restaurant francés, los demás me parecieron poco sabrosos

Stayed 1 night in Aug 2024

6/10 Okay

Cindy

Travelled with partner, Travelled with group

30 Aug 2024

Liked: Cleanliness

The bars closed down too soon!

Stayed 4 nights in Aug 2024

10/10 Excellent

Andrew

Travelled with partner

30 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me and my girlfriend had the time of our lives last weekend! The food was great and bar was GENEROUS haha. She’s normally very picky about things and I can’t remember her even complaining once. Highly recommend. Thanks Secrets!

Stayed 3 nights in Aug 2024

8/10 Good

Joseph

Travelled with group

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is older. Room was huge. Everything met my expectations. Maintenance is an issue. Should not see wires on any of the pool lights and I saw three different pool lights not seated properly and wires were exposed. There was also a crocodile on the beach and the hotel staff did not appear too concerned about it. No warning signs, caution tape, etc.

Stayed 4 nights in Aug 2024