Grand Park Royal Cozumel - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

February 2025

March 2025

3 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub
Pool
Bar
Room service
Breakfast included
All-inclusive

Explore the area

Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO, 77600

Villa Blanca Reef
‪10 min walk‬
Cha'an Ka'an Observatory of Cozumel
‪10 min walk‬
Stingray Beach
‪15 min walk‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪14 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Deluxe Nature View

30 sq m
Sleeps 4
2 Double Beds

Free minibar items, in-room safe, desk, blackout curtains

Run of the House-Non refundable

30 sq m
Sleeps 4
2 Double Beds

Deluxe Ocean View

33 sq m
Ocean view
Sleeps 4
2 Double Beds

Family Suite

60 sq m
Sleeps 6
2 Double Beds

Similar properties

Pool
All-inclusive
Spa
Kids pool

for 1 room

includes taxes & fees

8 Mar - 9 Mar

About this property

Grand Park Royal Cozumel - All Inclusive

Family-friendly property on the beach, with 3 outdoor pools

At Grand Park Royal Cozumel - All Inclusive, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 4 restaurants. Change of towels is available on request.

Grand Park Royal Cozumel - All Inclusive offers 242 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

Grand Park Royal Cozumel - All Inclusive's great location gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Arrecifes de Cozumel National Park. You'll find features like free breakfast, free WiFi in public areas, and free valet parking.

Free buffet breakfast served daily
Free WiFi in some public areas
Free valet parking and self parking
Enjoy international cuisine with garden views at La Veranda /Ultra Casual, one of the property's 4 restaurants and 4 bars/lounges
Take a swim in the 3 outdoor pools or soak in the 2 hot tubs
Services include babysitting, a free kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and volleyball
Guests have great things to say about the helpful staff and the location
Just a 4-minute drive from Punta Langosta Pier and 5 minutes from Chankanaab National Park

Grand Park Royal Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. Bring your whole family to Grand Park Royal Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. Free self parking and valet parking are available.

This 4-star Cozumel property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

La Veranda /Ultra Casual - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Caribeno / Casual - Overlooking the ocean, this restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open daily.

El Italiano / Casual - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

El Mexicano / Casual - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Cafe Sole, Coffee House - Onsite coffee shop. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included

In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM–10:30 AM
4 restaurants and 1 coffee shop/cafe
2 beach bars, 2 poolside bars and 4 bars/lounges
24-hour room service
Coffee/tea in a common area

Restaurants on site

La Veranda /Ultra Casual
El Caribeno / Casual
El Italiano / Casual
El Mexicano / Casual
Cafe Sole, Coffee House

Things to do

3 outdoor pools
2 hot tubs
Beach volleyball
Beach yoga
Children's pool
Fitness centre
Playground
Spa services
Steam room

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised childcare
Corner/local shop
Laundry facilities
Playground
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Corner/local shop
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Business services

Business centre
Conference centre (3206 square feet of space)
Meeting rooms - 3

Outdoors

Beach loungers
Beachfront location
Free beach cabanas
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

Facials
Massage - on the beach

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 125
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 109
Wheelchair-accessible (may have limits)

Beach towels
Couples dining
Romance packages available
Smoke-free property
Water dispenser

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer (on request)
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

40-inch LED TV
TV channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar (some items)

Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Park Royal Cozumel - All Inclusive

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 76 per night

We've listed all charges provided to us by the property.

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
A facilities fee includes use of: spa; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses wind energy

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Grand Park Royal Cozumel All Inclusive

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Grand Park Royal Cozumel - All Inclusive All-inclusive property

Grand Park Royal Cozumel - All Inclusive Reviews

7.6

Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

JAMES

24 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was really nice

Stayed 14 nights in Nov 2024

8/10 Good

Brittany

23 Nov 2024

Liked: Cleanliness, property conditions & facilities

Our stay was great. Only allowed to order room service 1x per day. Love the app provided for services. Massages and extras were extremely high in price-$80 for 20 minutes was a little disappointing. Great clean and safe place overall. Food could use some upgrading but wasn’t terrible.

Stayed 5 nights in Nov 2024

10/10 Excellent

Richard J

Travelled with family

21 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean staff friendly. Food at Italian Restaurant was poor. Buffet breakfast and lunch good. Good experience.

Stayed 4 nights in Nov 2024

8/10 Good

JAMIE L

Travelled with family, Travelled with group

20 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff

Stayed 4 nights in Nov 2024

2/10 Terrible

Garrett Matthew

Travelled with family, Travelled with partner

19 Nov 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The food choices are extremely limited and are horrible tasting, the rooms are ok but nothing works, first room we got had no air conditioning they did move us but to a room with no air or hot water. The pools are dirty and unkept. They try and push the time share but that’s to be expected. All in all I can say we will never go back

Stayed 5 nights in Nov 2024

10/10 Excellent

Jamie

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Nov 2024

8/10 Good

steve

Travelled with family

16 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The outside actives are awesome

8/10 Good

David

Travelled with partner

10 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The only thing we were disappointed with was with the restocking of the special little cups, we really had to make an effort to get them restocked and get 2 more each day our in room for the coffee/espresso maker. We repeatedly asked for 4 cups so we could each have 2 little cups of coffee. The ocean view from our 8th floor room is spectacular!

Stayed 7 nights in Oct 2024

8/10 Good

Nicholas

9 Nov 2024

Liked: Cleanliness

This was my fourth visit. I enjoy the stays here. Most of the staff are very friendly. Edgar and Jasmin in activities are excellent. Wait staff are so helpful and friendly. There is a high pressure to purchase timeshares or whatever they call them. Complete turnoff. Avoid Aldo in sales. Bad: took two days to get complimentary fridge filled. Had wash cloths the first day. They were never replaced. Chair savers. Pool area bathroom floor are like sheer ice when wet. Good: restaurant staff. Italian restaurant. Coffee store staff. Beach area. Adult pool. Excellent nightly entertainment. Knowing the above, I would recommend. I would stay again.

Stayed 9 nights in Oct 2024

8/10 Good

Gary Lee, Amarillo

Travelled with group

8 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff and property were great. The food was good and there was a wide choice at every meal. The 3 swim up pools were great for relaxing. It was a short taxi ride to go scuba diving or to go downtown. The only thing disappointing was that there was only one functioning elevator for a nine story building and several hundred quest. The elevator was smal and could only accommodate 5 people comfortably.

Stayed 5 nights in Nov 2024

10/10 Excellent

Marisol

Travelled with partner

7 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bonito y sano excelente

Stayed 7 nights in Oct 2024

8/10 Good

Xavier

7 Nov 2024

Stayed 4 nights in Oct 2024

10/10 Excellent

Diane C

Travelled with family

6 Nov 2024

Liked: Cleanliness, amenities

Food superb. Oddly great cannoli’s available at Italian restaurant. Walking paths made of coral and very uneven. Great personnel. Great drinks. Great scenery. One of 2 passenger elevators out of service entire trip. We will be back.

Stayed 8 nights in Oct 2024

8/10 Good

Andrew

Travelled with group

5 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property. Food was better than average and plenty of choices. My only complaint was one of the elevators was down for the duration of our stay leaving just one for use.

Stayed 4 nights in Nov 2024

10/10 Excellent

Marisol

5 Nov 2024

Stayed 4 nights in Oct 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with partner

3 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All the staff was amazing! Food selection is slightly limited but everything we ate was tasty. We'll definitely go back again.

Stayed 6 nights in Oct 2024

10/10 Excellent

Roger A, Clarksville

Travelled with partner

2 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Way nice quiet adult friendly with separate adults only pool - meal and booze were spot on!

Stayed 5 nights in Oct 2024

10/10 Excellent

Rick, Paradise Valley

Travelled with family, Travelled with group

2 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place.

Stayed 4 nights in Oct 2024

10/10 Excellent

Robert Sherman

1 Nov 2024

Liked: Cleanliness

Stayed 7 nights in Oct 2024

10/10 Excellent

Samantha

Travelled with partner

26 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sales people are way to pushy. . It was a shame to have a seafood and could never habe dinner there. The ground/lawn people were amazing. The housekeeping definitely needs some work. They would never leave wash clothes, doesn't matter how many times you ask. The ac unit worked amazing. The new body wash,shampoo etc, was a nice touch. It smells really good. Want to praise Ricky, Jorge,Nora and Guadalupe, that went above and beyond to help us when needed. Therrestaurant but could never have dinner there.

Stayed 10 nights in Oct 2024

8/10 Good

Vanessa Figueiredo

Travelled with family, Travelled with family and small children, Travelled with partner

25 Oct 2024

Liked: Staff & service, property conditions & facilities

Let me start by saying I almost cancelled my trip after all the bad reviews I read… I’m glad I didn’t and got to see for myself… The staff is beyond friendly, will go out of their way to accommodate you or your needs. My son is an extremely picky eater and they always made him something else if we couldn’t find something he liked at the buffet or the restaurants… they were extremely nice to my 1 year old who loves to walk and say hi. It rained in our room the first night and they were quick to find us a new room and help us move. Yes the beach is small but very clean and great for snorkeling. The food isn’t 5 star quality but it isn’t horrible. It was pretty decent and some dishes were very good. The Mexican and Italian restaurants were very good! The cafe was my favorite the ice cream is Amazing and so were the coffees they made. The snack bar are very convenient for in between meals. Our rooms are cleaned daily . Honestly we had a great time!

Stayed 6 nights in Oct 2024

4/10 Poor

erica

Travelled with family

22 Oct 2024

Disliked: Amenities

Food was not that great... I'm not a princess I'm happy with a good burger but the food is similar to reheated food. I'm a smoker the only designated area was in the very back dirty no seating and no lighting. I know.. quit. We'll i pay the same as everyone else i should at least feel safe

Stayed 5 nights in Oct 2024

4/10 Poor

Peter

Travelled with partner

21 Oct 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

This trip was supposed to be for my wife's birthday. When we arrived, check in was ok then the pushy salesperson world not take no for an answer. First he offered discounts to a bamboo shop to pick up free socks, coupon for $200 off ro diamond palace, $50 jeep rental for the day, $50 per person for massage to $100 to spend all day in Chiciniza. We asked if this was timeshare and he said better. These day they are calling it"loyalty" points. He was relentless. He called our room to make sure we were coming. He kept referring how we have expedia vip access and my prices does for all the amenities he originally quoted. He brought us into this room so the girl in the office can fill out your information. The"loyalty" staff came in and basically told us what are our plans bc he did not want to waste our time. I explained i was not interested. Everything changed when i said no. They brought out the girl in the office, salesperson and a manager asking why we are not interested. We continued to let them know we were not interested and we are here for a short getaway. The sales manager was absolutely rude, pushy, disrespectful and manipulated the conversation. The staff was very kind, sales people needs a lesson in common courtesy and kindness of guests. I do not consider this resort luxury as they advertised. The food is below mediocre, rooms needs upgrade. You pay for everything as far as other amenities. Nothing was offered as a vip besides a salesperson telling me.

Stayed 4 nights in Oct 2024