Grand Park Royal Cozumel - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

3 outdoor pools, pool umbrellas, pool loungers

On the beach, free beach cabanas, sun-loungers, beach towels

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

All-inclusive

Hot tub

Room service

Pool

Breakfast included

Explore the area

Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO, 77600

Villa Blanca Reef
10 min walk
Stingray Beach
15 min walk
Dolphinaris
3 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
14 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Deluxe Nature View

30 sq m
Sleeps 4
2 Double Beds

Free minibar items, in-room safe, desk, blackout curtains

Run of the House-Non refundable

30 sq m
Sleeps 4
2 Double Beds

Deluxe Ocean View

33 sq m
Ocean view
Sleeps 4
2 Double Beds

Family Suite

60 sq m
Sleeps 6
2 Double Beds

Similar properties

Pool

All-inclusive

Spa

Kids pool

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Grand Park Royal Cozumel - All Inclusive

Stylish property on the shore with 3 outdoor swimming pools

At Grand Park Royal Cozumel - All Inclusive, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 4 restaurants. Change of towels is available on request.

Grand Park Royal Cozumel - All Inclusive offers 242 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

Grand Park Royal Cozumel - All Inclusive's great location gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Arrecifes de Cozumel National Park. You'll find features like free breakfast, free WiFi in public areas, and free valet parking.

Free buffet breakfast served daily
Free WiFi in some public areas
Free valet parking and self parking
Enjoy international cuisine with garden views at La Veranda /Ultra Casual, one of the property's 4 restaurants and 4 bars/lounges
Take a swim in the 3 outdoor pools or soak in the 2 spa tubs
Services include babysitting, a free kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and volleyball
Guests have great things to say about the helpful staff and the location
Just a 4-minute drive from Punta Langosta Pier and 11 minutes from Paradise Beach

Grand Park Royal Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. Bring your whole family to Grand Park Royal Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. Free self parking and valet parking are available.

This 4-star Cozumel property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

La Veranda /Ultra Casual - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Caribeno / Casual - Overlooking the ocean, this restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open daily.

El Italiano / Casual - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

El Mexicano / Casual - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Cafe Sole, Coffee House - Onsite coffee shop. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included

In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM–10:30 AM
4 restaurants and 1 coffee shop/cafe
2 beach bars, 2 poolside bars and 4 bars/lounges
24-hour room service
Coffee/tea in a common area

Restaurants on site

La Veranda /Ultra Casual
El Caribeno / Casual
El Italiano / Casual
El Mexicano / Casual
Cafe Sole, Coffee House

Things to do

3 outdoor pools
2 hot tubs
Beach volleyball
Beach yoga
Children's pool
Fitness centre
Playground
Spa services
Steam room

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised childcare
Corner/local shop
Laundry facilities
Playground
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Corner/local shop
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Business services

Business centre
Conference centre (3206 square feet of space)
Meeting rooms - 3

Outdoors

Beach loungers
Beachfront location
Free beach cabanas
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

Facials
Massage - on the beach

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 125
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 109
Wheelchair-accessible (may have limits)

Beach towels
Couples dining
Romance packages available
Smoke-free property
Water dispenser

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer (on request)
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

40-inch LED TV
TV channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar (some items)

Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Park Royal Cozumel - All Inclusive

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 32.57 per night

We've listed all charges provided to us by the property.

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
A facilities fee includes use of: spa; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses wind energy

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Grand Park Royal Cozumel All Inclusive

Grand Park Royal

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Grand Park Royal Luxury Resort Cozumel All Inclusive

Grand Park Royal Luxury Resort All Inclusive

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Grand Park Royal Cozumel All Inclusive

Grand Park Royal Cozumel - All Inclusive Cozumel

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Grand Park Royal Cozumel - All Inclusive All-inclusive property

Grand Park Royal Cozumel - All Inclusive Reviews

7.6

Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Carrie

22 Aug 2024

The food was not great

Stayed 5 nights in Aug 2024

8/10 Good

Justine

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is very nice and safe.

Stayed 4 nights in Aug 2024

2/10 Terrible

Datha

Travelled with family and small children

21 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

There’s nothing luxurious about Grand Park Royal. Our party booked four rooms through Expedia for one night of our trip. Let’s start with check in which had more red tape than border control. It took a solid 20 minutes to check in. They give us wristbands and make us write out the words “I have been notified I will pay 1800 pesos if I lose the armband.” It’s a disposable plastic band. If your signature on the check in paperwork varies at all from your passport signature, you have to sign it again. They forced us to leave one passport hostage at the front desk as another security guarantee to get their wristbands back. Not sure what kind of issues they have had to make them go to these measures, but it’s clearly not an upscale clientele. We finally got the all-clear to go to the pool. The pool water was murky with so much debris floating in it, another part had black algae growing on the bottom. It’s nothing like the pristine clear pools you expect from a high end resort. Even though we had wristbands, we were denied towels at the pool because we didn’t know our room number yet. We finally convinced the worker to give us some towels, but you’re only allowed four per room. She painstakingly wrote down each one we took and then wrote notes if we returned it. Since we didn’t have a room for the first few hours, we just had to use the pool bathrooms which were filthy and smelled. We took our daughter to the bathroom and there was poop on the floor. Very low quality resort.

Stayed 1 night in Aug 2024

8/10 Good

Jamie

Travelled with group

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice property…very pretty, great pools and bars! The staff were awesome, especially the entertainment staff! We had an issue with the AC going out….it took longer than it should have to address the issue and, ultimately, move rooms. But we had no other issues after that. The food is just ok….Mexican restaurant was not good, but the Italian restaurant was amazing! The man-made lagoon was nice but small, no natural beach to walk on. Regardless, I would recommend!

Stayed 3 nights in Aug 2024

8/10 Good

Tawnia Lynn

Travelled with partner

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed our visit there, some of the restaurants weren’t that good but the other ones made up for it. It’s a big resort plan on walking. It could have provided more varied activities.

Stayed 4 nights in Aug 2024

8/10 Good

Adam

Travelled with family

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was close by. Staff was wonderful.

Stayed 7 nights in Aug 2024

8/10 Good

Christopher A

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Was a good vacation- reviews are right on- food was OK not great.

Stayed 7 nights in Jul 2024

6/10 Okay

Jessica Jean

7 Aug 2024

Stayed 7 nights in Jul 2024

6/10 Okay

Timothy Coe

Travelled with family

6 Aug 2024

Disliked: Amenities, property conditions & facilities

There were too many things broken, toilets, elevators, no food in one of the snack bars.

Stayed 7 nights in Jul 2024

8/10 Good

Frank Thomas

Travelled with family

3 Aug 2024

Liked: Cleanliness, staff & service, amenities

1/2 the elevators didn’t work

Stayed 5 nights in Jul 2024

4/10 Poor

Hala

Travelled with partner

31 Jul 2024

Disliked: Amenities

Rooms are spacious, nice and clean. Food is very hit and miss. We found that the Pescador restaurant had pretty much the only edible food. Pools are extremely dirty and unkept. Check in took at least an hour. Room service and restaurants waits take over an hour. Hotel is run down. Too many guests for amount of staff.

Stayed 6 nights in Jul 2024

6/10 Okay

Sandra, Baytown

Travelled with partner

30 Jul 2024

Pack your patience during check in. It will take you a very long time. Beach area is small and they have limited seating. Food is good at specialty restaurants. We are not pool people so I cant comment on that. Drinks were okay. It would be good w a family and kids. Screaming kids were everywhere. It was okay for the low price but would probably never go back. Oh the AC on 6th floor 2nd tower didnt work well and the elevators are tiny and slow. Use the stairs if you are able to.

Stayed 3 nights in Jul 2024

8/10 Good

Nicolas, Overland Park

Travelled with family

26 Jul 2024

Liked: Cleanliness, staff & service, amenities

Although I there are more things that I liked than disliked. The biggest dislike is the privacy you have in your rooms. You can hear everything your neighbors SAY and DO. But overall 4 o 5 experience.

Stayed 3 nights in Jul 2024

4/10 Poor

kevin, FRANKLIN

23 Jul 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 5 nights in Jul 2024

4/10 Poor

kevin, FRANKLIN

Travelled with partner

23 Jul 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

I have stayed at this resort approximately 40 times in the past 9 years. The employees are super attentive and work hard. However everything is broken! The pool has severe black algae, most of the elevator do not work, my tv did not work, my phone did not work, and more. I need hip and knee surgery and access to elevators is important. I love the employees, but they have little tools to work with. The buffet has fewer items and the quality in bad! Over the past few years I keep giving them another try, but things seem to go without repair. The beds use to have a sheet between you and the dirty blankets, but no longer. The blanket had blood stains on both beds. They offer a bare minimum drinks in the refrigerator and fewer towels than before. The pool bar had a tap broken so they served beer from a plastic jug. The beer was poured into jugs from other bars, flat beer. I will not stay here again after 40 visits! The will say "sorry for your experience but we are working on correcting the problems". Total BS. DO NOT STAY HERE!!!

Stayed 5 nights in Jul 2024

6/10 Okay

Darren

Travelled with partner

23 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Okay experience for the money. What I’d consider a “budget all-inclusive”. The food was okay, but nothing spectacular. The drinks were good and the people and service was great! The place really just needs updating, a facelift, some maintenance (2/4 elevators in our building were down and the filter pumps in the pools were broken), and more attention to the quality of the food. For the money, it was a fine experience.

Stayed 4 nights in Jul 2024

6/10 Okay

William

Travelled with family

23 Jul 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

This property has severely gone down hill over the past 3 years, that goes from inoperable pool pumps and filtration systems to the food to upkeep on literally everything. We have stayed at this property 8 times over the past 15 years and this year was noticeably marked with insufficiencies that the new Management hasn't addressed. This will be our last time staying there, we gave it a second chance after our trip there 3 years ago only to discover that things have gotten worse and haven't improved at all. With that being said, the staff is great but good luck finding a cold beer on property.

Stayed 7 nights in Jul 2024

8/10 Good

Jesse William

Travelled with partner

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyed outmr stay. Everything as advertised.

Stayed 5 nights in Jul 2024

6/10 Okay

Deborah

Travelled with family

20 Jul 2024

Basic all inclusive- we had little to no hot water. Food was ok. Very loud

Stayed 7 nights in Jul 2024

10/10 Excellent

Duncan

Travelled with group

19 Jul 2024

Liked: Staff & service, amenities, property conditions & facilities

Thoroughly enjoyed every bit of it!

Stayed 3 nights in Jul 2024

10/10 Excellent

Itzel

14 Jul 2024

Stayed 7 nights in Jun 2024

6/10 Okay

JAMES, Parker

Travelled with family and small children, Travelled with partner

13 Jul 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The grounds are terrible to walk on. Very uncomfortable for elders and strollers. Only one elevator worked for the entire building all week long. Food is very bland and flavorless. No intention on ever staying here again.

Stayed 6 nights in Jul 2024

4/10 Poor

Tracy

Travelled with partner

13 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Check in should not take half an hour with 6 reception employees and being the first guests in line. Epic fail on first impression. Pools are full of black and green algae. Don’t blame the hurricane. It is embedded on the walls of the family and infinity pool. This is neglect pure and simple. Food was always cold and borderline inedible. Buffet was lame other than breakfast. Italian restaurant was disgusting. Not enough pool chairs or beach chairs were ever available unless you claim one at 6 a.m. People mark their territory with a towel, then don’t even use chairs all day while on excursions. Staff needs to enforce time limit on abandoned chairs. Several items in disrepair on the property. Most employees were very friendly and provided great service. This is not a 5-star resort, however. Probably would not return, mostly due to food quality and pool cleanliness. Many other quality properties available with same or better pricing.

Stayed 7 nights in Jul 2024

8/10 Good

Aimee Victoria

Travelled with family

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the decoration, how beautiful the hotel looks, the different choices of restaurants and food, the view is beautiful. I recommend this property if you are looking for rest since it has it all, it’s a relaxing place.

Stayed 5 nights in Jun 2024