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Luxury Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Tree House, Pool View, Mezzanine

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Luxury Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Casa Hormiga. During your stay, you're just a quick walk from Lake Bacalar. Free breakfast, free WiFi in public areas and free self-parking are available.

  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Indian cuisine while dining at Brote
  • Take a swim in the 2 outdoor pools or soak in the 4 hot tubs
  • Indulge with massages, aromatherapy or body treatments at Casa Ritual
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a steam room and bicycles to rent
  • Steps from Laguna Bacalar Ecological Park and 6 minutes on foot from Lake Bacalar
  • Airport shuttle service available for a fee

Property Features

Casa Hormiga offers its guests a full-service spa, 2 outdoor swimming pools, and 4 hot tubs along with a steam room and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Spa services, a library, and a terrace are also featured at the luxury Casa Hormiga. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Bacalar hotel.

  • 18 guestrooms or units
  • Continental breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Casa Hormiga offers 18 air-conditioned accommodations with laptop-compatible safes and complimentary slippers. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Beds feature premium bedding. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. In-room massages, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Sitting area
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served a free continental breakfast daily from 8:00 AM to 10:30 AM.

Brote – This restaurant specialises in Indian cuisine and serves breakfast and dinner. Reservations are required.

Honesty Bar – On-site bar. Open daily.

Nearby Activities

2 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Ecotours nearby
  • Snorkelling nearby
  • Bicycle rentals on site
  • Windsurfing nearby
  • Ziplining nearby

Spa Services

Casa Ritual has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 15
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible pool
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 11:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 AM, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours.

The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Casa Hormiga

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 11:00 PM
  • Credit card pre-authorization
  • Property does not require health documentation at check-in
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Guest will receive an email before arrival 48 hours
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Guests will receive an email with special check-in instructions
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Reservations are required for on-site COVID-19 testing
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 60 (subject to availability)
  • Late check-in fee: USD 60 for check-in between 11:00 AM and 5:00 PM
  • Late check-out fee: USD 60 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Hormiga Hotel
  • Casa Hormiga Bacalar
  • Casa Hormiga Hotel Bacalar

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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