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Gran Hotel Xalapa

4.0 star property

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Photo gallery for Gran Hotel Xalapa

Outdoor pool, open 9 AM to 8 PM, pool loungers
Combined shower/bathtub, free toiletries, towels
Free cots/infant beds, free rollaway beds, free WiFi, bed sheets
Front of property
Suite, 1 King Bed (Master)

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER, 91000
  • Los Tecajetes Park
    ‪1 min walk‬
  • State Theatre
    ‪11 min walk‬
  • Juarez Park
    ‪13 min walk‬
  • Xalapa, Veracruz (JAL-El Lencero)
    ‪33 min drive‬

Room options

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Standard Room

Free cots/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Room

  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

Free cots/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Double Room

  • 28.00 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Gran Hotel Xalapa

Hotel in Xalapa with a fitness center and a 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and conference space.
Gran Hotel Xalapa offers 200 accommodations with complimentary toiletries. Rooms open to balconies or patios. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations. This Xalapa hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Gran Hotel Xalapa, you're just a quick walk from Los Tecajetes Park. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Mocafetos
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, meeting rooms, and conference space
  • Onsite recreation includes a gym and a playground
  • Steps from Los Tecajetes Park and 9 minutes by foot from Xalapa Metropolitan University
Gran Hotel Xalapa offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, gift shops/newsstands, and a garden are also featured at Gran Hotel Xalapa. Self parking is free.

This 4-star Xalapa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.
Mocafetos - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Galeria - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 185.00 for adults and MXN 110.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Mocafetos
  • Galeria

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 185.00 for adults and MXN 110.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9 AM to 8 PM.

Property is also known as

Gran Hotel Xalapa
Gran Xalapa

Gran Hotel Xalapa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 88 out of 304 reviews
Rating 8 - Good. 106 out of 304 reviews
Rating 6 - Okay. 67 out of 304 reviews
Rating 4 - Poor. 26 out of 304 reviews
Rating 2 - Terrible. 17 out of 304 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Efren

Business traveller
Disliked: Cleanliness
No
Stayed 3 nights in Aug 2024

10/10 Excellent

Efren

Business traveller
Liked: Amenities
Nada
Stayed 3 nights in Sep 2024

8/10 Good

Adriana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jeffrey

Stayed 1 night in Jul 2023

4/10 Poor

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
Stayed 7 nights in Jan 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Maribel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
muy buena locación pero tuve que moverme de hotel porque el internet nunca funciono, lo mismo que la television, la llave del cuarto tampoco tenia que ir a recepción por lo menos 3 veces para que activaran la llave
Stayed 3 nights in Dec 2021

10/10 Excellent

ROLANDO

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

6/10 Okay

Alfonso

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Need a lot of improvement on the build and better front desk services
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
EL HOTEL EN GENERAL ES MUY VIEJO, ESTA LIMPIO, EL PERSONAL UNOS BUENOS Y LA GERENTE MUY MALA ACTITUD, ME RESOLVIO UN PROBLEMA, PERO NADA ATENTA, LA ALBERCA NO ESTA CLIMATIZADA, EL DESAYUNO MUY RICO, PERO SOLO INCLUIA LOS ADULTOS Y LOS NIÑOS NO, Y NO LO ESPECIFICA, EN GENERAL BUENO, PERO PARA LAS CONDICIONES MUY CARO
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location. For the price is an excellent place. New year party needs to improve quality of food and music
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good...good place...close to downtown and good places to eat...overall...all good..
Stayed 1 night in Oct 2018

6/10 Okay

Omar, Atlanta

Liked: Cleanliness, staff & service
Disliked: Room comfort
Location is good, property is too old and matress was terrible, shower had some issues.
Stayed 1 night in Sep 2018

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel at a good price
classic hotel, with very friendly staff. location is ok, 15 minutes walking from downtown. pool area is very nice. restaurant is regular. doors don't keep noise outside, so sometimes it's a bit noisy, but in general it was a good stay.
Stayed 1 night in Aug 2018

6/10 Okay

Enrique, Mexico City

Disliked: Property conditions & facilities
Old facilities but good deal
The hotel has a great location, very good food, a very nice restaurant in front of it and a very good pool. Rates are a good deal but the only downside is that the hotel is a bit old and requires some renovations. Ok in general.
Stayed 3 nights in Mar 2018

8/10 Good

GASTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will recommend this hotel for family trips first
Excellent choice!. It is a big Hotel so, do not expect fast solutions or fast results to any inconvenient or application. It takes time for everything and they do not like you to be late for check out. Water in the pool is not heated but the hot weather helps to get used to it soon. It is not a good choice for people who can not walk or take stair by their own or when you have big suitcases but it is great for children who can run a lot and enjoy big distances walking. In general we spent a nice time, food is very good at the restautant and people are always trying to help and smiling.
Stayed 1 night in Sep 2017

8/10 Good

Karina, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff!
I reserved this hotel for my parents and they were really impressed wit the staff. The hotel needs a bit of TLC but it's clean, comfortable and close to the University, which is what they were looking for...not to mention that it was at a very good price! My sister end up going with them and staff were very helpful, changing the small room for a bigger one (same price) and the buffet apparently was very nice. Can't thank the staff enough for making my family feel welcomed. We will happily stay there again.

8/10 Good

Deanna, Coronado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star but an excelent 3 star
I went for a celebration . I picked it for its location. The rooms were spacious , clean , air conditioned, lots of light . The hotel is a bit older. But generally speaking it's a good clean hotel with amenities like a pool. It is defenestration not a 5 star hotel. Their Mexican breakfast buffet is EXCELENTE. As well as their restaurant

8/10 Good

Carlos Alberto

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2024

10/10 Excellent

ANTONIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No tenía toalla en lavabo. No tenía tapete de salida de regadera. No tiene enchufe para computadora
Stayed 1 night in Oct 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Esta muy descuidada
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 2 nights in Sep 2024

6/10 Okay

Daniel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
La queja que puedo hacer es el pésimo servicio de INTERNET en casi todo el hotel, a excepción de algunos espacios al rededor de la alberca
Stayed 3 nights in Sep 2024

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