Xscape Tulum

See all properties

Choose dates to view prices

Dates

December 2024

January 2025

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers

Luxury Room, 1 King Bed, Garden View | View from room

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast available

Spa

Bar

24/7 front desk

Explore the area

Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

Hospital de Tulum
7 min walk
Sukhothai
1 min walk
Tulum Bus Terminal
10 min walk
Tulum, Quintana Roo (TUY)
14 min drive

Room options

In-room safe, iron/ironing board, free WiFi, bed sheets

Premium Room, Balcony, Pool View

30 sq m
Sleeps 3
1 Queen Bed

Premium Room, 1 King Bed, Hot Tub, Pool View

30 sq m
Sleeps 2
1 King Bed

Junior Loft, Terrace

30 sq m
Sleeps 3
1 Queen Bed

Deluxe Room, 1 King Bed

30 sq m
Sleeps 2
1 King Bed

Loft, Terrace

35 sq m
Sleeps 3
1 Queen Bed

Luxury Room, 1 King Bed, Garden View

45 sq m
Sleeps 3
1 King Bed

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

60 sq m
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Apartment, Terrace

60 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Premium Room, Terrace, Pool View

25 sq m
Sleeps 3
1 King Bed

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

45 sq m
Sleeps 3
1 King Bed

Similar properties

Pool

Parking included

Free WiFi

Restaurant

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Hotel with free parking, near Tulum National Park

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.

Xscape Tulum offers 27 air-conditioned accommodations with safes and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.

Our customers tell us they can't get enough of the helpful staff at Xscape Tulum. During your stay, you're just a quick walk from Hospital de Tulum. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.

Free WiFi
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Onsite recreation includes bike rentals
Just a 4-minute drive from Tulum National Park and 5 minutes from Gran Cenote
Airport shuttle service available for a fee

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a library are also featured at Xscape Tulum. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.

Xscape Tulum has a restaurant on site.

Languages

English, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free secured, uncovered self-parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: USD 8-15 for adults and USD 8-15 for children
1 restaurant
1 bar

Things to do

Bike rentals
Bike parking
Bike storage
Outdoor pool
Spa services

Family friendly

Outdoor pool

Conveniences

ATM/banking services
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff
Tour/ticket assistance

Outdoors

Garden
Pool sunloungers

Spa

Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - Swedish

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible path of travel

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Designer toiletries
Hairdryer
Private bathroom
Shower
Towels

In-room massage
Iron/ironing board (on request)
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
Airport shuttle fee: USD 130 per room (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Front desk staff will greet guests on arrival.

Property Registration Number 9075846

We should mention

Pool access available from 8:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Xscape Tulum Hotel

Xscape Tulum

Xscape Tulum Hotel

Xscape Tulum Tulum

Xscape Tulum Hotel Tulum

Xscape Tulum Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Edwin

19 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!

Stayed 1 night in Jul 2024

8/10 Good

randy

Travelled with family

6 Jul 2024

Liked: Amenities

Buen lugar

Stayed 1 night in Jul 2024

10/10 Excellent

Edgar

10 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2024

4/10 Poor

Nitish

Travelled with partner

5 May 2024

Disliked: Property conditions & facilities

They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.

Stayed 1 night in May 2024

8/10 Good

Lora

Travelled with group

2 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful oasis

Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.

Stayed 1 night in Apr 2024

10/10 Excellent

Tamika

Travelled with group

21 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!

Stayed 2 nights in Apr 2024

10/10 Excellent

Nawshin

9 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Apr 2024

10/10 Excellent

Monica

Travelled with partner

29 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum

Stayed 2 nights in Mar 2024

10/10 Excellent

Sheila

26 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best of Tulum !

Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.

Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group

5 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic place. Reasonable price. Pix don’t do it justice.

Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

20 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan 2024

10/10 Excellent

Mackenzie, Vancouver

4 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.

Stayed 1 night in Jan 2024

10/10 Excellent

LiLiane

27 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.

Stayed 1 night in Dec 2023

8/10 Good

Tiffany

Travelled with partner

6 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.

Stayed 3 nights in Dec 2023

10/10 Excellent

Raghavendra, Frederick

22 Nov 2023

Stayed 1 night in Nov 2023

8/10 Good

Jackie

22 Nov 2023

Stayed 3 nights in Nov 2023

10/10 Excellent

justin, tarpon springs

9 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Elizabeth

Travelled with group

30 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!

Stayed 2 nights in Jun 2023

8/10 Good

Rhonda

27 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2023

10/10 Excellent

Ginette

23 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in May 2023

10/10 Excellent

Hayleigh Lynn

Travelled with partner

8 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️

4/10 Poor

Verified traveller

Travelled with partner

6 Mar 2023

Liked: Cleanliness, amenities

The property itself/communal areas are really nice, and the loungers by the pool were the perfect spot to relax (if you can get one – guests left their things on here all day to claim them). The room was spacious, with high ceilings, and the AC worked pretty well. The area isn't convenient or attractive, and the streets were not easy to cross. We weren't impressed with the restaurant here, which had some different prices between English and Spanish menus. (Which is ridiculous – all the people staying at a hotel will be tourists either way, just make them the same!) Like other reviews state, the shower was lukewarm, never hot. Decor was sad in the room (like they spent too much on palm trees and couldn't replace a worn polyester comforter like one from a childhood sleepover), and not super private, as our front door was a 10 foot sliding glass door across a public path. The curtains really need replacing (not functional, and a pain to operate), and the futon/sofa was lumpy/thin - you couldn't sit on it comfortably, which limited our seating options to the dining area. Bed pillows were hard and THICK, as if three flat pillows had been stuffed into one. Overall, we didn't really enjoy being in our room, but the communal areas here were nice. Fine as a place to sleep I suppose, if you spend the entire day out, or at the pool. If you book one of the fancier rooms it might have been better.

Stayed 3 nights in Mar 2023

2/10 Terrible

Katsiaryna

14 Jan 2023

Disliked: Staff & service, amenities

Not worth price Vs money

10/10 Excellent

David

Travelled with family and small children

14 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel and great friendly people working here.

10/10 Excellent

Amy

Travelled with partner

1 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.