Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Xscape Tulum offers 27 air-conditioned accommodations with safes and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.
Our customers tell us they can't get enough of the helpful staff at Xscape Tulum. During your stay, you're just a quick walk from Hospital de Tulum. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
Free WiFi
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Onsite recreation includes bike rentals
Just a 4-minute drive from Tulum National Park and 5 minutes from Gran Cenote
Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a library are also featured at Xscape Tulum. Free self parking is available.
Smoking is allowed in designated areas at this 3.5-star Tulum hotel.
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.
Xscape Tulum has a restaurant on site.
Languages
English, Italian, Portuguese, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free secured, uncovered self-parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Food and drink
Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: USD 8-15 for adults and USD 8-15 for children
1 restaurant
1 bar
Things to do
Bike rentals
Bike parking
Bike storage
Outdoor pool
Spa services
Family friendly
Outdoor pool
Conveniences
ATM/banking services
Front-desk safe
Library
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff
Tour/ticket assistance
Outdoors
Garden
Pool sunloungers
Spa
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - Swedish
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible path of travel
More
Designated smoking areas
Room amenities
Bedroom
Air conditioning
Bed sheets
Bathroom
Designer toiletries
Hairdryer
Private bathroom
Shower
Towels
More
In-room massage
Iron/ironing board (on request)
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
Airport shuttle fee: USD 130 per room (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
Property Registration Number 9075846
We should mention
Pool access available from 8:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Property is also known as
Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum
Xscape Tulum Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
Staff very friendly. Place very clean. Quiet and relaxing atmosphere.
Restaurants have great food.
Elizabeth
2/10 Terrible
krista
9 Dec 2024
I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room.
The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!!
*** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it.
Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away.
***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door.
My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace.
There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!