Serena Tulum - Adults Only - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Outdoor pool, open 9:00 AM to 10:00 PM, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Room service

Breakfast included

24/7 front desk

Spa

Gym

Explore the area

Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780

SFER IK
5 min walk
Tulum Beach
13 min walk
Tulum National Park
15 min walk
Tulum, Quintana Roo (TUY)
18 min drive

Room options

Junior Suite

42.0 sq m
Sleeps 4
1 King Bed and 1 Large Twin Sofa Bed

Deluxe Tent

35 sq m
Sleeps 2
1 King Bed

Jungle View Room

30 sq m
Sleeps 2
1 Queen Bed

Similar properties

On private beach

Pool

Spa

Pet-friendly

About this property

Serena Tulum - Adults Only

Adults-only Tulum hotel in Zona Hotelera with free breakfast

This smoke-free hotel features an outdoor pool, a fitness center, and a beach bar. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Additionally, spa services, a 24-hour front desk, and tour/ticket assistance are onsite.

Serena Tulum - Adults Only offers 21 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

During your stay at Serena Tulum - Adults Only, you're just a quick walk from SFER IK. You'll find features like free breakfast, free WiFi in public areas, and free self parking.

Free local cuisine breakfast served daily
Free WiFi
Free self parking
Enjoy drinks at the beach bar
Take a swim in the outdoor pool
Services include tour or ticket assistance and luggage storage
Onsite recreation includes a gym
13 minutes by foot from Tulum Beach and a 1-minute drive from Tulum National Park

Serena Tulum - Adults Only offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the beach bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Serena Tulum - Adults Only. Self parking is free.

This 3.5-star Tulum hotel is smoke free.

Guests are served free local cuisine breakfast daily from 8:00 AM to 11:00 AM.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site

Food and drink

Free local cuisine breakfast available daily 8:00 AM–11:00 AM
1 beach bar
Room service available

Things to do

Fitness centre
Outdoor pool
Spa services

Conveniences

Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Luggage storage
Tour/ticket assistance

Outdoors

Garden
Pool sunloungers
Terrace

Spa

Massages

Accessibility

This property does not have any lifts

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Premium bedding

Bathroom

Free toiletries
Rainfall showerhead
Shower
Towels

Food and drink

Free bottled water
Minibar

Individually decorated
Local maps
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Serena Tulum - Adults Only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out.

We should mention

Pool access available from 9:00 AM to 10:00 PM.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This is an adults-only property and children 17 years old and younger aren't allowed.
Pets and service animals are not allowed on site.

Property is also known as

Hotel Serena Glamping

Serena Glamping Tulum

Serena Glamping

Serena Tulum Adults Only

Serena Tulum Adults Only Tulum

Serena Tulum - Adults Only Hotel

Serena Tulum - Adults Only Tulum

Serena Tulum - Adults Only Hotel Tulum

Serena Tulum - Adults Only Reviews

8.0

Very good

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

6/10 Okay

Maria

3 Dec 2023

Disliked: Property conditions & facilities

6/10 Okay

Oscar

Travelled with group

30 Mar 2023

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

If you want to be one with nature this is your place.

Stayed 3 nights in Mar 2023

8/10 Good

hilary

13 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2023

10/10 Excellent

Patricia Herrera

4 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me gusto la hospitalidad del persona, principalmente del gerente que me ayudo a solucionar problemas con mi reserva

2/10 Terrible

Ida

Travelled with group

12 Sept 2022

Disliked: Staff & service, property conditions & facilities

Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady

Stayed 5 nights in Sep 2022

10/10 Excellent

Daniela

8 Sept 2022

Liked: Staff & service, amenities, property conditions & facilities

I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing

Stayed 2 nights in Sep 2022

8/10 Good

Jeneen, WASHINGTON

Travelled with group

31 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend!

Stayed 4 nights in Aug 2022

10/10 Excellent

Hollo

Travelled with partner

27 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed here for one night but all in all it was an amazing experience!

Stayed 1 night in Aug 2022

10/10 Excellent

TOMMASO

Travelled with partner

22 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jul 2022

10/10 Excellent

Bhranti

Travelled with group

30 Apr 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good property good stay

Stayed 2 nights in Apr 2022

10/10 Excellent

Julie

30 Apr 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :)

Stayed 4 nights in Apr 2022

10/10 Excellent

John

Travelled with partner

7 Apr 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent

Stayed 7 nights in Mar 2022

10/10 Excellent

Jesus

31 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍

Stayed 7 nights in Mar 2022

10/10 Excellent

Francisco

25 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2022

8/10 Good

Heidi

Travelled with group

10 Mar 2022

Liked: Staff & service, property conditions & facilities

The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat.

Stayed 5 nights in Mar 2022

10/10 Excellent

Francisco

7 Mar 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent service.

Well received, this is a MINIMALIST type of stay. I had an expectation of what type of room we rented and it was exactly as described. I will say this, the service was excellent. My A/C went out in the middle of my stay and they did everything to make me and my fiancé feel comfortable. I would stay here again.

Stayed 3 nights in Mar 2022

4/10 Poor

Sally

26 Feb 2022

Stayed 6 nights in Feb 2022

6/10 Okay

Danny

17 Feb 2022

Not what was expected.

Stayed 5 nights in Feb 2022

10/10 Excellent

Nonkululeko

Travelled with partner

11 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was beautiful and accessible to all the restaurants, beaches, and other fun things to enjoy during the stay. We really enjoyed our time there.

Stayed 6 nights in Jan 2022

4/10 Poor

Shawna, Vineyard Haven

5 Feb 2022

Disliked: Cleanliness

Stayed 3 nights in Feb 2022

8/10 Good

Juan, Corona

5 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

good place to stay, close to everything

Stayed 2 nights in Feb 2022

10/10 Excellent

Monika

9 Jan 2022

I loved the grounds and the glamping style.

Stayed 2 nights in Jan 2022

2/10 Terrible

Peter

Travelled with partner

17 Nov 2021

Disliked: Cleanliness, staff & service, property conditions & facilities

Bed bugs. Bed bug stains on the sheets. Large cockroaches. Racoon repeatedly broke in our glamping tent all hours of the night. We left with one night on our reservation because it was that bad with zero sleep. Requested a refund and the hotel intentionally wont answer the numerous calls from Expedia even though the front desk said I would get the refund.

Stayed 3 nights in Nov 2021

10/10 Excellent

David

9 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My only criticism was breakfast staff was making out in clear site of guests and left food many times. When I finally served myself I was told I should wait to be served, as I said they went long time periods without attending stations.

Stayed 1 night in Nov 2021

10/10 Excellent

Greg

27 Oct 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

A fantastic place to stay. It feels like you are really connected to nature here. This is a great place if you like a rustic, natural place to stay. The jungle gym was also great. Super friendly staff and great location.

Stayed 4 nights in Oct 2021