Roc Jungle Tulum

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Dates

December 2024

January 2025

In-room safe, blackout curtains, iron/ironing board, free WiFi

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet-friendly

Breakfast included

Gym

Housekeeping

Laundry

Air conditioning

Explore the area

Carretera Tulum-Boca paila Km 5.5, A 100 mt de la Calle Principal, Tulum, QROO, 77760

Tulum Beach
5 min walk
Ven a la Luz Sculpture
2 min drive
SFER IK
2 min drive
Tulum, Quintana Roo (TUY)
20 min drive

Room options

Jungle Suite, Jungle View

Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Spa

Pet-friendly

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Hotel with a nearby private beach, a short walk to Tulum Beach

A fitness center, concierge services, and laundry facilities are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and a front-desk safe are onsite. Housekeeping is available once per stay.

Roc Jungle Tulum offers 25 air-conditioned accommodations with safes and bathrobes. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers and slippers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Roc Jungle Tulum, you're just a quick walk from Tulum Beach. Features include free breakfast, free WiFi in public areas, and free self parking.

Free continental breakfast served daily
Free WiFi
Free self parking
Take a swim in the outdoor
Services include a concierge, tour or ticket assistance, and luggage storage
Onsite recreation includes a gym and bike rentals
Just a 5-minute walk from Tulum Beach and a 3-minute drive from Tulum National Park
Airport shuttle service available for a fee
Cats and dogs welcome for free

A private beach is featured. Free breakfast is available daily. Public spaces have free WiFi. A fitness center, a terrace, and tour/ticket assistance are also featured at Roc Jungle Tulum. Free self parking is available. You'll have access to the outdoor pool at a partner property.

This 3.5-star Tulum hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Return airport shuttle (surcharge)

Food and drink

Free continental breakfast available daily 8:00 AM–11:00 AM

Things to do

Access to nearby outdoor pool
Bike rentals
Fitness centre

Family friendly

Access to nearby outdoor pool
Laundry facilities

Conveniences

Front-desk safe

Guest services

Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance

Outdoors

Dock
Garden
Nature reserve
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
No lift (single-level property)

Mosquito nets
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains

Bathroom

Dressing gowns
Private bathroom
Shower
Towels

In-room massage
Iron/ironing board (on request)
Mobile key entry
Safe
Slippers
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: USD 25

Special check-in instructions

There is no front desk at this property

The check-in location differs from the property location; go to: [Hotel Roc Luxe Tulum - Adults Only]

The host will greet guests on arrival

If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel Roc Luxe Tulum - Adults Only]

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets are welcome and stay free
Only dogs and cats are allowed
Maximum 1 (weight limit: 18 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 200 per stay
Late check-out fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Hotel Roc Luxe Tulum - Adults Only
Guests arriving after hours will need to go to the following location to check in: Hotel Roc Luxe Tulum - Adults Only
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. The host will greet guests on arrival.

Property is also known as

Roc Jungle Tulum Hotel

Roc Jungle Tulum Tulum

Roc Jungle Tulum Hotel Tulum

Roc Jungle Tulum Reviews

8.0

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Daniella

17 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Highly recommend, boho chic property perfect for relaxing.

Stayed 2 nights in Apr 2023

10/10 Excellent

ILYA, STATEN ISLAND

15 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Bar is very limited, no top shelf anything. Food menu very limited, but available food is really good. All staff personnel were great and very helpful.

Stayed 4 nights in Feb 2023

10/10 Excellent

Paul

Travelled with partner, Travelled with group

18 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was amazing. They have places on the beach, garden and jungle. So make sure you read and not assume. We stayed on the beach and enjoyed hearing the waves at night. Also the gym is bigger than it looks and my wife made use of it ( she is a body building competitor). Older machines but makes for a great pump. Breakfast was delightful, only 1 coffee, but they are working on changing this. Overall I highly recommend this place for a mature couple looking to relax and get their steps up.

8/10 Good

Renelyn

13 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Oct 2022

10/10 Excellent

Tyler

Travelled with partner

13 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

LOVE!

Stayed 4 nights in Nov 2022

8/10 Good

Veronica, California

15 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Oct 2022

10/10 Excellent

Ignacio

20 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Aug 2022

2/10 Terrible

sandra

Travelled with partner

11 Aug 2022

Disliked: Cleanliness, staff & service, amenities

Nos trataron de robar 10 mil pesos por unas bicicletas que ya avian recuperado! Aparte se nos olvido el celular en el cuarto y no no lo regresaron! No renten aqui❌

Stayed 3 nights in Aug 2022

10/10 Excellent

EDISON, New York

Travelled with partner

30 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have never felt so welcomed at a hotel like I was at Roc. Julio, Enrique and Hanz were incredibly accommodating and helpful. Anything we ended was taken care of and that started before we even got there with a group chat created to facilitate all aspects of the trip. We will be returning with a bigger party. Walking distance to many places and great energy at the pool beach club. Loved every minute of our 8 day stay. Can’t wait to go back soon during our winter in NYC!

Stayed 7 nights in Jul 2022

6/10 Okay

Abdulla

16 Jul 2022

Stayed 4 nights in Jul 2022

10/10 Excellent

Rachel, Glendale

8 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel!

Stayed 1 night in Jul 2022

2/10 Terrible

Courtney

8 Jul 2022

Stayed 1 night in Jul 2022

4/10 Poor

Justin N

Travelled with family, Travelled with partner

10 May 2022

Disliked: Staff & service, amenities, property conditions & facilities

Initially when we got there it was great, staff was friendly and attentive. My wallet was stolen by a staff member from our room and when confronted about it, they tried to convince me I never had it. After that they became really sketchy, acting like they wanted to help but nothing was done. And coincidentally they couldn't find the file for the cameras and again it was only pointing towards the bar were no customers would have been standing/sitting. Super disappointed with the quality of service and staff.

Stayed 5 nights in May 2022

4/10 Poor

Erika

9 May 2022

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

noisy

Stayed 2 nights in May 2022

2/10 Terrible

Mollie

Travelled with family

7 May 2022

Liked: Amenities

Disliked: Cleanliness, staff & service

We didn’t receive the room we booked. When we talked to the front desk about it, they told us our room they gave us was a “free upgrade” while admitting the room they gave us was smaller than the room we booked. The room was average with a glass screen door as the front door. In a run down area and not worth the money spent. We were booked for the Jungle room and they placed us on a completely different property. I would not stay here again.

Stayed 1 night in May 2022

4/10 Poor

Madeline, Hialeah

Travelled with partner, Travelled with group

4 May 2022

Disliked: Staff & service, amenities

the lights went out in our room. We were given another room and the lights went out on that room as well. We spent one entire day and night without water and light. Unable to shower and slept with the heat! No one came to apologize or to provide us with any other acommodations or ask us if we needed anything. We were very dissapointed with the service. Lastly, saying that Tulum is overpriced is an understatement. Not worth the trip. Definitely not traveling here again.

Stayed 3 nights in Apr 2022

10/10 Excellent

Travis

11 Apr 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel located on the beach. Staff was amazing in helping me plan my trip before arrival and during my stay. Good restaurant. Great pool. Highly recommend. Rooms were amazing especially the outdoor bathroom. Mau and Enrique were great!

Stayed 4 nights in Mar 2022

6/10 Okay

Joshua

Travelled with partner

19 Mar 2022

Liked: Cleanliness

Stayed a week at Roc Lux which is just the beach area of Roc Jungle overall a good stay but many little things to be improved on . The rooms were fairly warm but comfortable , please note you must have your credit card or cash on because of having to close out your room charges every shift . Also no room service is available and some of the staff acts as if they are there to get their tips and not all that friendly . The property is about 1.5 miles from any action or good dining / shopping . If you want to go somewhere and detach it works but if you are looking for luxury this is not your spot . Beach was dirty and the hotel did not care to rake the seaweed so that was not ideal . I did not hate it but would not return . Thank you Roc Lux for our stay

Stayed 5 nights in Mar 2022

10/10 Excellent

Jan

16 Mar 2022

Liked: Cleanliness, staff & service, room comfort

Unique, not for all, fun for us

The jungle rooms were about a 1/4 mile down a dirty road, Once in you room, you felt like you were in the jungle. The showers are mostly glass to the outside and into the room. Great for couples, less great for friends and family. Some of the interior buildings/rooms had their showers along a walkway. Ours was on the outside of the property, so we just saw jungle. The breakfast was delicious. The free breakfast came with really nice fruit platters. We typically also added/shared an omelette, which was also amazing and only $11usd. Do watch out for tricky add-on to the bill. Everyday we (and others) got free OJ and tea/coffee refills. The last day they changed $5USD for a single additional cheap lipton tea. They refunded it, but argued it and had to get 4 or 5 people involved. Overall great staff. Great place.

Stayed 3 nights in Mar 2022

10/10 Excellent

brian k

14 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Mar 2022

10/10 Excellent

Terance

Travelled with partner

3 Mar 2022

Liked: Cleanliness, amenities, property conditions & facilities

Purpose of my stay was to unplug and this provided exactly that for me in everyway.

Stayed 1 night in Feb 2022

10/10 Excellent

Santiago

Travelled with group

22 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El staff muy atento durante toda mi estancia

Stayed 3 nights in Feb 2022

10/10 Excellent

Claudia

Travelled with family, Travelled with group

16 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente ubicación, atención y servicio.

Stayed 3 nights in Feb 2022

8/10 Good

Tracy

Travelled with group

7 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First and foremost the reception staff was outstanding! The hut we stayed in was gorgeous as well as the beach and pool...so stunning! There were a few annoyances...they wanted to limited our bottles of water to 2pp/per day and then charge us after that. There is no drinks menu so you are charged different prices (even if ordered the same time of day) depending on what button they choose. We were also charged different prices from the breakfast menu that what was listed and instead of simply changing the bill, (bc the menu stated a lower price) the staff had to argue over it. At this time, it was impossible to charge anything to our room so there was less freedom and the constant reminder to remember your credit card. Most of the staff was excellent, some in the restaurant were inhospitable at times. I believe this is a management issue and could be resolved easily with some kind oversight from them. It would behoove management to set standards at the restaurant for pricing. Overall, we would go back. The location is lovely and away from the pounding of the music in the denser areas of Tulum. Really loved most everything!

Stayed 7 nights in Jan 2022