Nerea Tulum

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VIP Access

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Hot tub

Pool

Bar

Breakfast included

Spa

24/7 front desk

Explore the area

Fraccionamiento tankah III Mza 3 Lote 21, Tulum, QROO, 77760

Soliman Bay
1 min walk
Cenote Manatí
1 min walk
Tulum National Park
12 min walk
Tulum, Quintana Roo (TUY)
10 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Deluxe Swim-Up King

40.12 sq m
Sleeps 2
1 King Bed

Partial Ocean View King

40.12 sq m
Partial ocean view
Sleeps 2
1 King Bed

Beachfront Lower King

40.15 sq m
Sea view
Sleeps 2
1 King Bed

Pool View King

40.15 sq m
Sleeps 2
1 King Bed

Rooftop Suite

63.55 sq m
Ocean view
Sleeps 2
1 King Bed

Beachfront Upper King

40.15 sq m
Sea view
Sleeps 2
1 King Bed

Beachfront Rooftop

63.55 sq m
Sea view
Sleeps 2
1 King Bed

Similar properties

Pool

Spa

Pet-friendly

Parking included

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Beachfront, with full-service spa

At Nerea Tulum, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy snorkeling. Change of towels is available on request.

Nerea Tulum offers 22 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and safes. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a lazy river.

Guests under 6 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy.

Our customers tell us they can't get enough of the helpful staff at Nerea Tulum. During your stay, you're just a quick walk from Soliman Bay. Features include free breakfast, free WiFi in public areas, and free self parking.

Free cooked-to-order breakfast served daily
Free WiFi (speed: 50+ Mbps)
Free self parking
Grab something to eat at the restaurant or stop for a drink at the pool bar
Splash around at the lazy river or swim in the outdoor pool
Indulge with aromatherapy, body scrubs, or body wraps at the spa
Services include a concierge, tour or ticket assistance, and luggage storage
Onsite recreation includes complimentary bicycles and kayaking
Just a 2-minute drive from Tulum National Park and 13 minutes from Tulum Mayan Ruins

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Nerea Tulum like a lazy river and an outdoor pool.

Free breakfast is available daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the pool bar. WiFi is free in public spaces. This beach hotel also offers a spa tub and a terrace. Self parking is free.

This 4-star Tulum hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Nerea Tulum has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Free secured, uncovered self-parking on site

Food and drink

Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
1 restaurant
1 poolside bar

Things to do

Beach yoga
Canoeing
Free beach club
Free bike hire
Full-service spa
Kayaking
Outdoor pool
Snorkelling
A hot tub
Surfing/body boarding

Conveniences

Front-desk safe

Guest services

24-hour front desk
Change of towels (on request)
Concierge services
Daily housekeeping
Golf clubhouse
Golf clubs
Luggage storage
Tour/ticket assistance
Turndown service
Water sports equipment

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Dock
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Treatment room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Handrails in stairwells
Lever door handles
Upper floors accessible by stairs only
Visual alarms in hallways
Well-lit path to entrance

At least 80% of food locally sourced
Beach towels
Couples dining
Locally owned and organised tours and activities
Romance packages available
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Down duvet
Pillow-top mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels

Entertainment

50-inch smart TV
Digital channels
Netflix
Premium channels
Streaming services

Food and drink

Coffee/tea maker
Espresso maker
Free bottled water
Free minibar

Desk
Desk chair
Electrical adapters/chargers
Free international calls
Free local calls
Guidebooks/recommendations
In-room massage
Iron/ironing board (on request)
Phone
Safe
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: USD 50

Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival

Access methods

Staffed front desk, key retrieval

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 10:00 PM.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Children 5 years old and younger aren't allowed at this property.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Nerea Tulum Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Lav

Travelled with partner

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing views both day and night

Stayed 1 night in Aug 2024

2/10 Terrible

Cristina

23 Jul 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Very disappointed in management for not informing me about the conditions prior to my arrival. Checked out the same day as my arrival and that says a lot ! They’re refusal to refund me for the days I didn’t stay on the property goes to show that they do not care about their patrons

Stayed 3 nights in Jul 2024

6/10 Okay

MARIA ISABEL

Travelled with partner

22 Jun 2024

Liked: Cleanliness, staff & service

We had no heated water while there, even with many attempts of the maintenance people to fix the issue. There's no sidewalks or even paved street in front of the hotel, so during rainy weather is a completed mess and unsafe.

Stayed 3 nights in Jun 2024

10/10 Excellent

Rayanna

16 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jun 2024

10/10 Excellent

Jennifer

Travelled with partner

4 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We returned to this area of Tulum after our stay at one of the sister hotels, Mereva, last year. The area is quiet and more private than the busy Tulum strip which we prefer. Nerea is a bit more lively than Mereva. We stayed in an oceanfront room in April. If you want to avoid seaweed best to come before April or after September. The weather was perfect. Staff is great. It’s safe, the food is wonderful. Great pool and lounging options. Only thing I’d say as constructive criticism is the beach area was a bit neglected - it didn’t get raked in the morning like they did at Mereva, and staff didn’t seem to be picking up finished beer bottles, cups as frequently as I would have liked. There could have been a bit more maintenance too like weeding around the beach. Would make a big difference. Overall this is a great hotel, great location, great staff and great food and I’d recommend. Would also recommend the Tucan Kin shuttle from the airport and the Tulum ruins / snorkel tour with the included lunch option - it was top notch.

Stayed 7 nights in Apr 2024

10/10 Excellent

Rocky

31 May 2024

Stayed 2 nights in May 2024

10/10 Excellent

Kessel, New Caney

31 May 2024

Stayed 2 nights in May 2024

10/10 Excellent

JULIANNA

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2024

Amir

Travelled with partner

7 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for a peaceful and relaxing stay. The staff was incredibly helpful and friendly.

Stayed 4 nights in Feb 2024

8/10 Good

MIRIAM

18 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Melanie

16 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan 2024

Barbara

12 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Sep 2023

6/10 Okay

Kadiatou

30 Aug 2023

Stayed 5 nights in Aug 2023

2/10 Terrible

Tempestt

26 Aug 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

My husband and I were purely sold on Nerea and making this our go-to getaway spot in Mexico, however upon our last day a staff member by the name of Ivan had lied and stole the fish we caught on our fishing tour. We instructed him to keep the fish in the freezer and we would take it back home with us. Instead he told the kitchen staff we said he could have it. It broke our hearts because we loved the location, our stay, and had a great time until the very last day we found out what Ivan had done. We made sure to tip and be friendly with staff however this was done to us. When we reached back home, I unpacked my luggage bag to find that all of my gold jewelry was stolen. This jewelry was never unpacked or left out in our room. We suspect whoever cleaned our room literally went inside our luggage and took all of my jewelry including a Kate Spade watch and bracelet. So beware. Even if you take the necessary precautions, never trust a smiling face.

Stayed 5 nights in Aug 2023