Maya Tulum by G Hotels

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VIP Access

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Dates

December 2024

January 2025

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Breakfast available

Pet-friendly

24/7 front desk

Explore the area

Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780

Tulum Beach
2 min walk
Hemmingway Restaurant
3 min walk
Tulum Bus Terminal
7 min drive
Tulum, Quintana Roo (TUY)
20 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Ocean View King

16 sq m
Ocean view
Sleeps 2
1 King Bed

Suite Oceanfront Two Double Beds

25 sq m
Beach view
Sleeps 4
1 King Bed and 1 Double Bed

Premium bedding, minibar, in-room safe, blackout curtains

Oceanfront King Bed Minipool

16 sq m
Sea view
Sleeps 2
1 King Bed

Jungle View Two Double Beds

16 sq m
Sleeps 4
2 Double Beds

Ocean View Two Double Beds

16 sq m
Ocean view
Sleeps 4
2 Double Beds

Suite King Oceanfront Minipool Jacuzzi

40 sq m
Beach view
Sleeps 2
1 King Bed

Oceanfront Two Double Beds Minipool

16 sq m
Sea view
Sleeps 4
2 Double Beds

Jungle View King Bed Minipool

16 sq m
Sleeps 2
1 King Bed

Mayan Villa House

50 sq m
Sleeps 4
1 King Bed and 1 Double Bed

Suite Jungle View Two Double Beds

25 sq m
Sleeps 4
1 King Bed and 1 Double Bed

Oceanfront King Bed

16 sq m
Sea view
Sleeps 2
1 King Bed

Jungle View King

16 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Spa

Parking included

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

On beach with outdoor pool for sandy fun near Tulum Beach

Spend the day relaxing on the beach or pampering yourself at Maya Tulum by G Hotels's full-service spa.

Maya Tulum by G Hotels offers 51 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maya Tulum Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Maya Tulum by G Hotels. During your stay, you're just a quick walk from Tulum Beach. Enjoy features like free self parking, plus a full-service spa and an outdoor pool. This property offers pet-friendly amenities like food and water bowls.

Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Take a swim in the outdoor pool
Treat yourself to deep-tissue massages, aromatherapy, or body scrubs at Maya Tulum Spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes yoga classes
Steps from Tulum Beach and a 3-minute drive from Tulum National Park
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Maya Tulum by G Hotels offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

A meeting room and coworking spaces are available. Spa services, a terrace, and multilingual staff are also featured at Maya Tulum by G Hotels. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maya Tulum by G Hotels was completed in April 2022.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.

Maya Tulum by G Hotels has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: WiFi

Parking and public transport

Free secured, uncovered self-parking on site
Limited on-site parking

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 20-40 for adults and USD 20-40 for children
1 restaurant
1 bar
Coffee/tea in a common area

Things to do

Designer shops
Full-service spa
Outdoor pool
Yoga classes

Family friendly

Outdoor pool

Conveniences

Banquet hall
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

Computer station
Coworking spaces
A meeting room

Outdoors

Beachfront location
Garden
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace

Spa

4 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Smooth flooring in room

Designated smoking areas (fines apply)
Renovated entire property – April 2022
Romance packages available

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Premium bedding

Bathroom

Free toiletries
Hairdryer
Rainfall showerhead
Shower
Towels

Food and drink

Espresso maker
Minibar

Iron/ironing board (on request)
Mobile key entry
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 50 per pet, per night, plus a deposit of USD 500 per stay
Only dogs are allowed
Maximum 1 (weight limit: 22 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
Pet deposit: USD 500 per stay
Pet fee: USD 50 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 7:00 PM.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Tulum

Maya Tulum Retreat And Resort

Maya Tulum Retreat Resort

Maya Tulum Retreat Hotel

Maya Tulum Resort Wellness Retreat

Maya Resort Wellness Retreat

Maya Tulum Wellness Retreat

Maya Wellness Retreat

Maya Tulum by G Hotels Hotel

Maya Tulum by G Hotels Tulum

Maya Tulum by G Hotels Hotel Tulum

Maya Tulum Resort Wellness Retreat

Maya Tulum by G Hotels Reviews

8.0

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Jeebby

15 Sept 2024

Stayed 2 nights in Aug 2024

2/10 Terrible

Marcela-Alicia Gutierrez

Travelled with family

8 Sept 2024

Disliked: Cleanliness, staff & service

I would not return here ever again. Staff is not friendly. The wellness Manager Eduardo attempted to over charge us for an activity because a corporate employee would be participating and when I questioned the price Eduardo informed me staff does not pay. There also was some sort of animal who scratched our roof nightly although understandable since we are in the jungle. We couldn’t get past having some sort of rodent poop drop from the ceiling daily. Front desk was so unapproachable we did not feel comfortable saying anything. They stopped engaging with us after we decided not to participate in ceremony. The only gem at this place is Rosario from the spa. Other than that their food is mediocre at best. This place has so much potential but definitely needs new staff.

Stayed 5 nights in Aug 2024

10/10 Excellent

Luis

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a really good experience, the white sand on the beach in front of the hotel is beautiful, and sunrise on our window was amazing too.

Stayed 1 night in Aug 2024

2/10 Terrible

Amal, Kuwai

1 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Dirty hotel The smell was horrible in the bathroom Water used in the bathroom was sea water It was salty, insects every place in the room and in the bed

Stayed 4 nights in Aug 2024

8/10 Good

rena

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is just beautiful! The staff is great! BUT******* they did charge me for additional fees outside of expedia, one was some type of Mexican tax and the other said restaurant wich I never used because i ate only breakfast and that was free and included, another big issues 2 out of 3 days of my stay they lost complete power and water for about 3 hours

Stayed 2 nights in Jul 2024

10/10 Excellent

Aelyn

Travelled with group

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location.

Stayed 3 nights in Jul 2024

10/10 Excellent

Rory

Travelled with group

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was beautiful, clean good service, very recommended

Stayed 1 night in Aug 2024

10/10 Excellent

Julia

Travelled with partner, Travelled with group

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love it! Perfect 👌

Stayed 8 nights in Jul 2024

8/10 Good

mireya

Travelled with family

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

the perfect place to relax

Stayed 4 nights in Jul 2024

4/10 Poor

Saira

31 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2024

10/10 Excellent

Keir

Travelled with family

24 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff (especially Coco) are extremely friendly and helpful. The rooms, beach, pools are incredible 👍 In my opinion, this is an affordable 5 ⭐️ property and not a $300-$400 all inclusive overpriced tourist trap. Food and drink prices are reasonable, which is great for those who only drink lightly, and don’t need a 24/7 all You can eat buffet. If youre happy lounging at the pool/bar steps to the white sands beach, eating fresh guacamole, grilled fish tacos and drinking a few cervezas 🍻? Then this is a place for you 😎👍

Stayed 1 night in Jul 2024

10/10 Excellent

Liliana

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jun 2024

4/10 Poor

Karen

21 Jul 2024

Disliked: Staff & service, property conditions & facilities

Customer service could be better. They were not as accommodating. Also, toilet had to be flushed 3 times for it to be fully flushed.

Stayed 2 nights in Jul 2024

10/10 Excellent

Aldo

15 Jul 2024

Stayed 4 nights in Jul 2024

10/10 Excellent

Rajvi

Travelled with partner

4 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was very peaceful and clean. The staff was super-friendly and helpful. It would be great if they clean the beach regularly.

Stayed 3 nights in Jun 2024

10/10 Excellent

ROBERT

3 Jul 2024

Stayed 5 nights in Jun 2024

4/10 Poor

veran

20 Jun 2024

Stayed 3 nights in Jun 2024

10/10 Excellent

Alejo

Travelled with family and small children

31 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is a very relaxing place.

Stayed 7 nights in May 2024

10/10 Excellent

Felix

Travelled with partner

24 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Un hotel hermoso, la estética y el concepto que manejan son espectaculares, cuentan con la playa más linda que he visto, desde que llegamos nos hicieron sentir como en casa, una bienvenida y un trato muy ameno por el equipo de recepción, nuestra habitación era muy cómoda y agradable, la comida era excelente, varias opciones muy deliciosas en todos sus restaurantes y a muy buen precio, así como sus bebidas muy variadas. Por otro lado el servicio del personal fue increíble, muy amables y serviciales en todo momento, hicieron esta experiencia muy agradable. El Spa fue maravilloso, fue muy relajante el trato por parte de los masajistas fue muy agradable y los servicios que ofrecen son excelentes. Sin duda es un lugar muy acogedor para relajarse y disfrutar de la tranquilidad de sus instalaciones.

Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Travelled with family and small children, Business traveller

6 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our recent overnight visit to Maya Tulum by G Hotel was truly delightful. Right from the start, we felt warmly welcomed and well taken care of, making our short escape a memorable one. We arrived early in the morning, well before the usual check-in time of 3 pm. However, Ricardo, a friendly member of the staff, made sure we could settle in early, allowing us access to our room by 11 am, which was a pleasant surprise. Throughout our stay, the staff was incredibly friendly and helpful, making us feel right at home. They took great care of us, ensuring that our needs were met and that we had everything we required for a comfortable stay. The room was spotless, with every detail carefully attended to. We especially enjoyed the private jacuzzi, which was clean and set to the perfect temperature for relaxation. Ricardo kindly showed us around the area, making sure we were happy with everything before leaving us to enjoy our stay. Although our visit was short, it left a lasting impression. We're already planning our next trip back with our 2-year-old son and my wife. As owners of a travel agency in Paris and Miami, we'll definitely be recommending Maya Tulum by G Hotel to our clients, knowing they'll have a fantastic experience. Overall, our time at Maya Tulum by G Hotel was characterized by excellent service, cleanliness, and tranquility. We're looking forward to returning to this wonderful destination soon.

Stayed 1 night in May 2024