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Kuukum Tulum Hotel

4.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Kuukum Tulum Hotel

Outdoor pool
Premium bedding, down duvets, in-room safe, blackout curtains
Reception
Exclusive Room, 1 Bedroom | Terrace/patio
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

Map
Aldea Zama, Tulum, QROO, 77780
  • Dos Aguas Park
    ‪16 min walk‬
  • Tulum National Park
    ‪19 min walk‬
  • Hospital de Tulum
    ‪4 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪13 min drive‬

Room options

View all photos for Exclusive Apartment

55-inch LED TV with digital channels, TV, Netflix

Exclusive Apartment

  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Private pool

Deluxe Room

  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, 1 Bedroom

Premium bedding, down duvets, in-room safe, blackout curtains

Exclusive Room, 1 Bedroom

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Apartment

Premium bedding, down duvets, in-room safe, blackout curtains

Superior Apartment

  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bathrooms

Private pool

Luxury Apartment, 2 Bathrooms

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Apartment

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

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3.9 out of 5, Good, (221)
The price is €47
for 1 room
includes taxes & fees
13 Feb - 14 Feb
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About this property

Kuukum Tulum Hotel

Luxury Tulum hotel in Zama with free parking
An outdoor pool, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Change of towels is available on request.
Kuukum Tulum Hotel offers 34 air-conditioned accommodations with safes and designer toiletries. Beds feature down comforters and premium bedding. 55-inch LED televisions come with digital channels and Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Kuukum Tulum Hotel, you'll be within walking distance of Tulum National Park. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a terrace
  • Just a 3-minute drive from Tulum National Park and 10 minutes from Tulum Mayan Ruins
As a guest of Kuukum Tulum Hotel, you'll find an outdoor pool and a terrace. Public spaces have free WiFi. Self parking is free.

This 4.5-star Tulum hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Fridge

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 55-inch LED TV
  • Digital channels
  • Netflix
  • Streaming services

Food and drink

  • Kitchen island
  • Fridge

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.

Property is also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Kuukum Tulum Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 84 reviews" "
Rating 8 - Good. 14 out of 84 reviews" "
Rating 6 - Okay. 8 out of 84 reviews" "
Rating 4 - Poor. 5 out of 84 reviews" "
Rating 2 - Terrible. 15 out of 84 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

ANGIE

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but we were there during the hurricane lost power and plumbing no one came to check on us! Our room flooded during storm! We asked for help no one came! We did not get our Vip bottle of wine. We had to keep asking what to do where to go and fend for ourselves.
Stayed 4 nights in Jul 2024

8/10 Good

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a nice hotel , we were upgraded to the full suite. So we had our own private pool and 4 bathrooms! Kitchen was nice and had every thing you needed to make a meal.
Stayed 2 nights in May 2024

2/10 Terrible

Tanya

Stayed 2 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

Takima

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Apr 2024

8/10 Good

Laarni

Travelled with family
Liked: Staff & service
The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down, aircon in our room is not working properly! But overall it’s a good stay, location is perfect, convenient and close to downtown and hotel zone area and beach!
Stayed 7 nights in Mar 2024

10/10 Excellent

Elise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monkeys in trees in the morning
Beautiful property with monkeys jumping through trees. Spacious rooms with cool air conditioning and a great breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Ivon

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Shawn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 star hotel!? Maybe in a concentration camp!
This place was filthy. Linens and pillows were stained all over. Walls had visible water damage in multiple spots.
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area to enjoy and relax.
Stayed 2 nights in Dec 2023

8/10 Good

Tamarra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.
Stayed 4 nights in Jan 2024

2/10 Terrible

Danilo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY IN THIS PROPERTY! The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her. Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine. Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service. By far my worst experience at a hotel in over 10 years.
Stayed 1 night in Jan 2024

4/10 Poor

Agnieszka

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was so helpful and so nice but the building itself was not. There was no hot water, the AC leaked so there was always water all over the floor, the room smelled musty, and there was supposed to be breakfast but the chef wasn’t there any of the 8 days we stayed. I would not recommend this hotel
Stayed 8 nights in Dec 2023

10/10 Excellent

Mathieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the vacation was perfect and the staff were very nice. the rooftop pools are incredible.
Stayed 1 night in Sep 2023

6/10 Okay

nelson

Stayed 1 night in Aug 2023

2/10 Terrible

Sherwin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort. The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it. over all the worst hotel I didn't stay at.

6/10 Okay

Jamie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
Overall this property was okay. We didn't realize how small it was as there was not even a restaurant onsite. They did offer in room delivery (they called room service) however, it was extremely expensive (twice the price of most Canadian/American hotels). Also, all of the restaurants nearby were extremely expensive ($20-30 CDN for a Cocktail expensive)! The room was complete with a full kitchen however, it had very little for cooking and eating (Plates, cups, bowls, silverware, etc). The only way to get to the beach was by bike or cab (too far to walk). We have a baby so the bike wasn't an option and cabs are 400 pesos ($30 CDN) for a 10 minute ride 1 way! Overall it seemed like a safe area with many restaurants and some small groceries stores within a 10 minute walk.
Stayed 11 nights in Feb 2023

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Would not book again
It was a really nice hotel BUT! We lost electricity twice for more than 6 hours at a time and the staff really did not care, we lost water for a whole day and the staff did not care. We arrived back at the hotel one day and there were police everywhere when we asked what had happened the staff told us it was just a health and safety check, we also learned that the police had closed the hotel to the public but the hotel management kept it open. It was not a health and safety check which we learned from other guests but there had been a fire in one of the rooms, the next day the staff was running around putting up fire exit signs and installing fire extinguishers, so we learned the hotel had no Fire plans. So we were lied to by the staff which made us feel very unsafe. Twice we asked the staff to change our bedsheets because there were brown marks all over them, this was never done during our stay, also the towels in the room had holes in them. There is a lot of building work going on in the area but that did not worry us, the walk into town is about 25 minutes and there is no street lighting.
Stayed 4 nights in Jan 2023

2/10 Terrible

Melinda

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The luxury apartment is a very small room with no couch, sink, or anything else you’d expect in an apartment. It’s a room. There is no sofa bed even though the description says there is one. It’s not a resort a even though an Expedia perk is a “resort credit”. This felt like a scam. The area is full of construction and the roads in are not all paved going to this place. There are much better places to stay in Tulum!!

2/10 Terrible

Melinda, San Francisco

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities

10/10 Excellent

Ana

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2022

10/10 Excellent

?

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a nice place to choose. The people here are very respectful and kind. You don’t need to worry anything. Just to enjoy!

2/10 Terrible

sultan

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I never received VIP status with them, they never honored it. The hotel is in the middle of the jungle and around buildings that are being constructed. Do your self a favor and book near centro or the beach, avoid this place

10/10 Excellent

EMILIANA GONZALEZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place! Great staff! Of course once of the concierges will push activities into you at hiked your prices but be adamant and book on your own. The place is new in the middle of an area under HEAVY construction and most taxis got lost but we didn’t mind because the price was exceptional. I (31 year old single female) traveled alone with my preteen son and we felt safe the entire time. But because there was lots of construction around, I did verify that all the doors locked properly and one didn’t but this was quickly fixed.
Stayed 5 nights in Jul 2022