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3.7 out of 5

"It weren’t WiFi and the lunch and dinner weren’t good. The quality of the food poor for the price " More

By a verified traveller on Sat 07 Mar 2020

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Room, Hot Tub, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Jetted Tub, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Kore Tulum Retreat and Spa Resort - Adults Only. During your stay, you're just a quick walk from Tulum National Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.

  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy international cuisine with ocean views at Nirvana Restaurant, one of the property's 2 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool or soak in the 4 hot tubs
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute walk from Tulum National Park and 14 minutes on foot from Las Palmas Public Beach

Kore Tulum Retreat and Spa Resort - Adults Only ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Kore Tulum Retreat and Spa Resort - Adults Only

Everyone (1) Couples (1)
3 out of 5
It weren’t WiFi and the lunch and dinner weren’t good. The quality of the food poor for the price

Posted by , from Italy on 7 Mar 2020

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Comment from Hotel Management

7 Mar 2020 by KT

Dear Chiara, thank you for your review. We apologize for the inconvenience on the food. We are gonna fixed it. Hope see you back soon.

5 out of 5

Good all round

Pros: Location very convenient for visits to Chechen Itza and other Mayan sites
Cons: Real need for new bicycles which was beginning when we left .
Location: Location special for Mayan site nearby and other places like Tulum town . Walking and cycling ok on level surfaces outside the main gate .
From arriving at the gate and entering the glass reception area which is very impressive Then take to our room which was clean and spacious with a jaccusi on the balcony outside. Al started as best as possible . The resort is well positioned and has extensive gardens with many mature trees. Every aspect has been well thought through . The staff are very attentive and friendly and have a reasonable command of English which is better than my Spanish ! There is a wide choice of food which is well prepared and service good . There isn't access to a beach but there are a few not far away and the hotel provides a free taxi service to one . Plenty of sun loungers around the pool and by the walled harbour area . Would recommend for couples as an attractive place to stay on a visit to Tulum .

Posted by , from Eastbourne ,England on 17 Feb 2018

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Comment from Hotel Management

18 Mar 2018 by AG

It is a real pleasure to hear that we meet and exceed the expectations of our guests. But the most important thing is the recognition of the great work that our team does, we have a wonderful staff willing to meet and pamper the guests. Thank you very much for your honest review, there is no better publicity than to transmit the experience of our guests. We are waiting for you very soon.

3 out of 5
Gefallen hat mir die Hotelanlage, da man das Dschungelfeeling spüren konnte. Was ich jedoch sehr schlecht fand war, man konnten beim Hotel nicht ans Meer. Es wurde uns ein Shuttleservice angeboten für einen Strand in der Nähe, jedoch sehr beschränkt mit den Zeiten. Auch hatte man dort keine Sonnenschirme inbegriffen. Das Buffet war sehr klein und nicht abwechslungsreich. Für Ausflüge ideale Ausgangslage, ansonsten nicht empfehlenswert.

Posted by , from Zürich on 1 Apr 2019

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About the Kore Tulum Retreat and Spa Resort - All Inclusive - Adults Only

Location Carr Tulum Boca Paila Km 3.85, Tulum, QROO 77780

All-inclusive Details

All-inclusive room rates at Kore Tulum Retreat and Spa Resort - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks and beverages included
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
Land activities

  • Cycling
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Pilates
  • Water fitness
  • Yoga

Not included

  • Surcharge for premium food items
  • Surcharge for premium or imported non-alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Buffet-style meals included
  • Service charge included
  • Additional service charge accepted
  • Surcharge for premium or imported non-alcoholic drinks
  • Fitness facilities included
  • All meals included
  • Water fitness classes/lessons included
  • Surcharge for premium food items
  • Limited meals offered through room service
  • Surcharge for bottled wine
  • All available drinks included
  • Surcharge for bottled liquor
  • Minibar (only non-alcoholic drinks included)
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transport to offsite activities not included
  • Offsite tours not included

Property Features

Some rates at Kore Tulum Retreat and Spa Resort - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Kore Tulum Retreat and Spa Resort - Adults Only, you'll find 4 hot tubs, an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi. Spa services, a library, and a terrace are also featured at the luxury Kore Tulum Retreat and Spa Resort - Adults Only. Limited free parking is available on a first-come, first-served basis. This Mediterranean Tulum resort is smoke free.

  • 94 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2008
  • Cooked-to-order breakfast (free)
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • No smoking on site
  • 1 conference room
  • Bar by the pool
  • Swim-up bar

Parking

Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Kore Tulum Retreat and Spa Resort - Adults Only offers 94 air-conditioned accommodations with indoor private hot tubs and free minibar items. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private indoor hot tub
  • Sitting area
  • Jetted
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free cooked-to-order breakfast daily from 7 AM to 11 AM.

Nirvana Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Specialties Shangri-la – Overlooking the ocean and pool, this diner specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Room service (during limited hours) is available.

Nearby Activities

4 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Golfing nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Kore Tulum Retreat and Spa Resort - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

  • Noise-free rooms not guaranteed
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Wellness Resort
  • Zenserenity
  • Zenserenity Resort
  • Zenserenity Tulum
  • Zenserenity Wellness
  • Zenserenity Wellness Resort All Inclusive
  • Kore Tulum Retreat Resort Adults Only-All Inclusive
  • Zenserenity Wellness Tulum
  • Kore Tulum Retreat Resort Adults All Inclusive
  • Kore Retreat Resort Adults All Inclusive
  • Kore Retreat Resort Adults Only-All Inclusive
  • Kore Tulum Retreat Adults Only-All Inclusive
  • Kore Retreat Adults Only-All Inclusive
  • Kore Tulum Retreat Spa Resort Adults Only All Inclusive

You should know

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
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