Kore Tulum Retreat and Spa Resort - Adults Only - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Beach nearby, white sand, sun-loungers, beach towels

Suite, Jetted Tub, Garden View | Bathroom

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Hot tub

All-inclusive

Breakfast included

Explore the area

Carr Tulum Boca Paila Km 3.85, Tulum, QROO, 77780

Tulum National Park
3 min walk
SFER IK
13 min walk
Las Palmas Public Beach
14 min walk
Tulum, Quintana Roo (TUY)
15 min drive

Room options

Free minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Garden View

60 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Room, Hot Tub, Garden View

59 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Kore Tulum Retreat and Spa Resort - Adults Only

Adults-only Tulum resort in Zona Hotelera with 2 restaurants

Along with 2 restaurants, this smoke-free resort has an outdoor pool and 2 bars/lounges. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a sauna are onsite.

Kore Tulum Retreat and Spa Resort - Adults Only offers 94 air-conditioned accommodations with indoor private spa tubs and free minibar items. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

4 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Our customers tell us they can't get enough of the helpful staff at Kore Tulum Retreat and Spa Resort - Adults Only. During your stay, you're just a quick walk from Tulum National Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.

Free cooked-to-order breakfast served daily
Free WiFi (speed: 25+ Mbps)
Free self parking
Enjoy international cuisine with ocean views at Nirvana Restaurant, one of the property's 2 restaurants and 2 bars/lounges
Take a swim in the outdoor pool or soak in the 4 spa tubs
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Just a 3-minute walk from Tulum National Park and 14 minutes by foot from Las Palmas Public Beach

Some rates at Kore Tulum Retreat and Spa Resort - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Kore Tulum Retreat and Spa Resort - Adults Only, you'll find 4 spa tubs, an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at the luxury Kore Tulum Retreat and Spa Resort - Adults Only. Limited free parking is available on a first-come, first-served basis.

This Mediterranean Tulum resort is smoke free.

Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM.

Nirvana Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Specialties Shangri-la - Overlooking the ocean and pool, this diner specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Kore Tulum Retreat and Spa Resort - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included

In-room minibar (non-alcoholic beverages included)

Land activities

Bicycling

Fitness facilities

Lessons/classes/games

Aerobics

Pilates

Water fitness

Yoga

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Free in-room WiFi has a 1-device limit
Available in some public areas: Free WiFi
WiFi in public areas is free with a 1-device limit

Parking and public transport

Free secured, uncovered self-parking on site
Limited on-site parking
On-site parking includes off-street options

Food and drink

Free cooked-to-order breakfast available daily 7 AM–11 AM
2 restaurants
2 bars/lounges, 1 swim-up bar and 1 poolside bar
Room service available
Coffee/tea in a common area

Restaurants on site

Nirvana Restaurant
Specialties Shangri-la

Things to do

4 hot tubs
Bike parking
Bike storage
Billiards/pool table
Fitness centre
Free bike hire
Karaoke
Outdoor pool
Sauna
Shopping
Spa services
Steam room
Yoga classes

Conveniences

Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Business services

A meeting room

Outdoors

Beach loungers
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

10 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Smooth flooring in room
10 steps to reach property

Beach towels
Games
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Jetted bath
Private bathroom
Rainfall showerhead
Separate bath and shower
Shampoo
Soap
Toilet paper
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Connecting rooms available
Desk
Iron/ironing board
LED light bulbs
Phone
Private indoor hot tub
Safe
Separate sitting area
Slippers

Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age: 18

Check-out

Check-out before noon

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Kore Tulum Retreat and Spa Resort - Adults Only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: USD 200.00 per stay
A damage deposit of USD 200.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Wellness Resort

Zenserenity

Zenserenity Resort

Zenserenity Tulum

Zenserenity Wellness

Zenserenity Wellness Resort All Inclusive

Kore Tulum Retreat Resort Adults Only-All Inclusive

Zenserenity Wellness Tulum

Kore Tulum Retreat Resort Adults All Inclusive

Kore Retreat Resort Adults All Inclusive

Kore Retreat Resort Adults Only-All Inclusive

Kore Tulum Retreat Adults Only-All Inclusive

Kore Retreat Adults Only-All Inclusive

Kore Tulum Retreat Spa Resort Adults Only All Inclusive

Kore Tulum Retreat and Spa Resort - Adults Only Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

2/10 Terrible

Deresa

Travelled with family

12 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was with out power when it was booked. We were informed when we were going to check in. Now we have to dispute the charges since they wouldn’t refund then. We didn’t check in or go to the room since they couldn’t tell us a time of when the power would be restored.

Stayed 2 nights in Aug 2024

10/10 Excellent

Evodie

Travelled with group

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It waa fun

Stayed 1 night in Jun 2024

10/10 Excellent

Terrance

7 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was beautiful & right next to the ocean.

Stayed 4 nights in Aug 2024

2/10 Terrible

Valerie

Travelled with family

5 Aug 2024

Disliked: Staff & service, property conditions & facilities

HORRIBLE!! we moved to 6 rooms in two days due to noAC’s in the rooms. On the 1st night room change #5, they made us sleep where staff sleeps. We found out in the morning. Room change#6 had AC but we were forced to take ice cold showers every day, they ran out of ice on the resort. We paid extra for a jacuzzi suite, the jacuzzi was broken.There is only one restaurant even tho it’s advertised as 3 on site. They consistently ran out of food from the menu daily. There was no swim up bar due to construction. There were no bottles of waters or drinks in the fridge even though, we booked an all inclusive package. We attempted to schedule a massage, the day of , they called our room and cancelled it. Room service was advertised ending at 1am. On the first night we called at 1030om, and they said room service was over. We tried to call a cab to go out , twice, and were overcharged, until realizing the front desk receptionist who works the night shift, was contacting her boyfriend or someone she personally knew via text message to get us. She threw 3 prices at us that he sent her through text, until we said we would just call another cab service that we had written down. Once she saw we had other options, miraculously the price dropped. And when we finally agreed, the same man arrived to get us for a third time, so she was in on the scam. Lastly, the manager Victor, promised he would refund us for inconvenience. He lied and said he would but has been dodging Orbitz emails/calls!

Stayed 5 nights in Jul 2024

4/10 Poor

Esperanza

5 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Staff,especially dining staff very nice. The pool was decent. Overall the property needs to be updated and fixed. Its dirty, not the rooms...the property. There was poop ( iguanas) everywhere, broken door knobs, cracks in the ceiling, dirt in the ocean, bugs inside common areas ( ants, I saw a few roaches). Needs a serious deep cleaning.

Stayed 6 nights in Jul 2024

10/10 Excellent

Ofelia

Travelled with partner

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the food! All the staff were so nice!! The views are amazing here too. One thing I really loved was that you are able to get the Colectivo within walking distance. They charge 20-30 pesos to take you to the main town.

Stayed 6 nights in Jul 2024

2/10 Terrible

Marquee

Travelled with partner

2 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Limited food for breakfast lunch and dinner. All 3 days there was no syrup for the pancakes, more than half the menu unavailable everyday. The dinner only consist of an Asian style dish or Italian style dish. Iguanas all over the dining area. And many of raccoons! Room service is suppose to be until 1:30am everyday but instead it closed at 10:30am. No wash clothes available! Pool was extremely dirty the first day. Also there is 1 swim up bar and only 1 day the bar was open until 6pm. All other days you had to find an employee to get drinks. Super short staffed. water pressure in the shower was so low it was almost unusable. No beach area. One of the worst ever!

Stayed 3 nights in Jul 2024

10/10 Excellent

Richard

Travelled with group

1 Aug 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

The place is lovely, but they are not very eco-friendly due to the water coming out of the taps to fill the hot tub so slowly that it takes 2 hours to fill, and therefore much energy is wasted due to it cooling down. Also, I stayed 3 nights, and we only had hot water on one of those nights, and this appears to have been an issue for at least a month, based on Google Maps reviews.

Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Travelled with partner

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was my first time staying at this resort, and most likely it won't be the last. The food is 5 stars, and the staff is super friendly! I liked everything about this resort. I highly recommend it to my family and friends.

Stayed 7 nights in Jul 2024

2/10 Terrible

Maria

26 Jul 2024

Disliked: Staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

6/10 Okay

Ligia

24 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Michael

23 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Kore Tulum is a beautiful resort! The grounds are amazing. My room was huge and had all of the features described in the ad. It is on the edge of a national park and an easy walk to many attractions. Staff were friendly and very helpful. I definitely recommend and will stay here again!

Stayed 5 nights in Jul 2024

2/10 Terrible

Jessica

Travelled with partner

22 Jul 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

We booked all inclusive but then they made us pay an extra $980 for an "all inclusive". Even after paying almost 1k extra nothing advertised on their website was free. We had to pay for bikes, beach access, parking and Jaguar park. Several things in our room that we paid extra for was not functioning such as jetted tub, shower and safe. There was no mini bar, soda nor bottled water as advertised. We had a view of the maintenance building vs garden view. Drink were not served from 7a-1a as advertised. There is only 1 restaurant.

Stayed 4 nights in Jul 2024

4/10 Poor

Justin

22 Jul 2024

Disliked: Cleanliness

Stayed 4 nights in Jul 2024

2/10 Terrible

Ashley Samantha

21 Jul 2024

Disliked: Staff & service

Stayed 2 nights in Jul 2024

10/10 Excellent

Nawar

21 Jul 2024

Stayed 4 nights in Jul 2024

2/10 Terrible

Kyle, San Antonio

19 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

They were dirty and had the cleaners in my room watching tv instead of cleaning up. The water was brown and the food was awful. I would not recommend

Stayed 5 nights in Jul 2024

2/10 Terrible

DeShay

Travelled with partner

17 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property had no working water and when they finally turned it on it was cold. I booked a jacuzzi room that i was unable to use and didn’t get refunded for so i wasted my money. The resort looked deserted. I saw less than 10 guests here during my stay. Very unkept, not worth the price, and management and staff are unhelpful. I would not recommend this place or ever stay here again. I checked out the NEXT DAY, i couldn’t do it.

Stayed 3 nights in Jul 2024

2/10 Terrible

Destinie

Travelled with partner

16 Jul 2024

Disliked: Cleanliness, property conditions & facilities

I booked at the Kore for 4 days 3 nights. To start off, the hotel / villa has no proper management. It is an extension of another resort in Cancun which their gains are sent to. The maintenance was poor. To start off with the bathroom, the shower heads were extremely dirty and i had a ceiling leak in the bathroom as well. I reported it to the front desk and they said it was my fault for lowering the thermostat in the room. I had a leak in the bathroom and no a.c at that point. I asked if we can change rooms, the lady at the front denied at first until maintenance told her it was unsafe for us to stay there because the floors were all wet after filing TWO complaints. The resort was empty and she first told us there were no rooms available then switches us with no issue. The excursions were all done outside of the resort so at that point we were being passive about the issues, however at the end they charged me 100 USD for key towels i was never given. MY ADVICE, pay all you can in cash and limit access to your cards because they will take money, the resort / villa is struggling and are not investing into fixing the issues. If youre looking for a great Tulum experience dont let the rating fool you, this is not it.

Stayed 3 nights in Jul 2024

8/10 Good

Adrian

12 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

First off... I will definitely be staying at the Kore again. This resort is so close to being 5 Star. Pros... Suites are huge... Walking in to the room it is breath taking... You immediately calm and relaxed... Huge windows, sliding doors, and curtains. The Kore is it's own little village secluded and safe enough to take a night strolle around the property. The staff takes pride in cleanliness... The staff is up early prepping the property for the day and it's guest. Cons... The Kore just needs some love... I'm not sure if they have one but a Property Manager and/or Event Coordinator to oversee updates to the rooms, buildings, weight room equipment would make such a huge difference. Another suggestion is maximizing the safety and seclusion with in house activities, game nights... They have a building that could be used for movies, Dance nights, food tastings, etc. I really enjoyed my stay... Sitting out on the balcony at night feeling the breeze off the ocean was so peaceful and relaxing.

Stayed 3 nights in Jun 2024

2/10 Terrible

Sarah

4 Jul 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 7 nights in Jun 2024

2/10 Terrible

Jasmine

Travelled with family, Travelled with group

4 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jun 2024

10/10 Excellent

Kervin

29 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Loved it

Stayed 4 nights in Jun 2024

2/10 Terrible

Arwine

Travelled with group

23 Jun 2024

Disliked: Property conditions & facilities

Very outdated and food is terrible

Stayed 4 nights in Jun 2024

8/10 Good

Arvinder

Travelled with partner

21 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Relaxing and quiet. Staff helpful. Walking outside to get to reception amd restaurant so need umbrella when raining. Vegetarian options can be increased from pasta , tortillas and fruit.

Stayed 5 nights in Jun 2024