Kore Tulum Retreat and Spa Resort - Adults Only - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Beach nearby, white sand, sun-loungers, beach towels

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool

Bar

Hot tub

Room service

Breakfast included

All-inclusive

Explore the area

Carr Tulum Boca Paila Km 3.85, Tulum, QROO, 77780

Tulum National Park
3 min walk
SFER IK
13 min walk
Las Palmas Public Beach
14 min walk
Tulum, Quintana Roo (TUY)
15 min drive

Room options

Free minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Garden View

60 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Room, Hot Tub, Garden View

59 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Kore Tulum Retreat and Spa Resort - Adults Only

Adults-only Tulum resort in Zona Hotelera with 2 restaurants

Along with 2 restaurants, this smoke-free resort has an outdoor pool and 2 bars/lounges. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a sauna are onsite.

Kore Tulum Retreat and Spa Resort - Adults Only offers 94 air-conditioned accommodations with indoor private spa tubs and free minibar items. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

4 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Our customers tell us they can't get enough of the helpful staff at Kore Tulum Retreat and Spa Resort - Adults Only. During your stay, you're just a quick walk from Tulum National Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.

Free cooked-to-order breakfast served daily
Free WiFi (speed: 25+ Mbps)
Free self parking
Enjoy international cuisine with ocean views at Nirvana Restaurant, one of the property's 2 restaurants and 2 bars/lounges
Take a swim in the outdoor pool or soak in the 4 spa tubs
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Just a 3-minute walk from Tulum National Park and 14 minutes by foot from Las Palmas Public Beach

Some rates at Kore Tulum Retreat and Spa Resort - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Kore Tulum Retreat and Spa Resort - Adults Only, you'll find 4 spa tubs, an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at the luxury Kore Tulum Retreat and Spa Resort - Adults Only. Limited free parking is available on a first-come, first-served basis.

This Mediterranean Tulum resort is smoke free.

Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM.

Nirvana Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Specialties Shangri-la - Overlooking the ocean and pool, this diner specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Kore Tulum Retreat and Spa Resort - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included

In-room minibar (non-alcoholic beverages included)

Land activities

Bicycling

Fitness facilities

Lessons/classes/games

Aerobics

Pilates

Water fitness

Yoga

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Free in-room WiFi has a 1-device limit
Available in some public areas: Free WiFi
WiFi in public areas is free with a 1-device limit

Parking and public transport

Free secured, uncovered self-parking on site
Limited on-site parking
On-site parking includes off-street options

Food and drink

Free cooked-to-order breakfast available daily 7 AM–11 AM
2 restaurants
2 bars/lounges, 1 swim-up bar and 1 poolside bar
Room service available
Coffee/tea in a common area

Restaurants on site

Nirvana Restaurant
Specialties Shangri-la

Things to do

4 hot tubs
Bike parking
Bike storage
Billiards/pool table
Fitness centre
Free bike hire
Karaoke
Outdoor pool
Sauna
Shopping
Spa services
Steam room
Yoga classes

Conveniences

Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Business services

A meeting room

Outdoors

Beach loungers
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

10 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Smooth flooring in room
10 steps to reach property

Beach towels
Games
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Jetted bath
Private bathroom
Rainfall showerhead
Separate bath and shower
Shampoo
Soap
Toilet paper
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Connecting rooms available
Desk
Iron/ironing board
LED light bulbs
Phone
Private indoor hot tub
Safe
Separate sitting area
Slippers

Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age: 18

Check-out

Check-out before noon

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Kore Tulum Retreat and Spa Resort - Adults Only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: USD 200.00 per stay
A damage deposit of USD 200.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Wellness Resort

Zenserenity

Zenserenity Resort

Zenserenity Tulum

Zenserenity Wellness

Zenserenity Wellness Resort All Inclusive

Kore Tulum Retreat Resort Adults Only-All Inclusive

Zenserenity Wellness Tulum

Kore Tulum Retreat Resort Adults All Inclusive

Kore Retreat Resort Adults All Inclusive

Kore Retreat Resort Adults Only-All Inclusive

Kore Tulum Retreat Adults Only-All Inclusive

Kore Retreat Adults Only-All Inclusive

Kore Tulum Retreat Spa Resort Adults Only All Inclusive

Kore Tulum Retreat and Spa Resort - Adults Only Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Good

Guadalupe

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities

Quiet and peaceful. Nice staff.

Stayed 3 nights in Sep 2024

6/10 Okay

Erika

Travelled with group

19 Sept 2024

Disliked: Amenities, property conditions & facilities

For the low price I was satisfied and there were certain things like the cool forest jungle vibe and the view of the ocean from the pool that were really nice. The food and drinks were not good but good enough to eat. We only got 2 small bottles of water per day, room service didn't have wine available to order. There is only one restaurant. There is no beach access, I guess I wrongly assumed this when booking. There are no free activities. There is a free bike rental which is nice because nothing is walking distance and the resort didn't have anything to do other than sleep, eat or go to the pool or gym but despite how vacant the resort seemed, the bike rental was often unavailable and at full use. This place is not luxury it's mid level, if you're satisficed with basic needs being met and a nice vibe in Tulum I highly recommend it however if you have decent high standards for feeling like you're being treated really well and staff goes above and beyond I don't recommend this place.

Stayed 4 nights in Sep 2024

2/10 Terrible

Nadia Ariana

Travelled with partner

19 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

DO NOT BOOK HERE. I booked this hotel for my boyfriend and I and it was an absolute horrible experience. I seen the ratings 8/10 on Expedia and as I go back to write a review I can see how their ratings dropped within A MONTH. It is NOT ALL INCLUSIVE. First day we were there, the water in the shower was not draining and backing up. We were in room 2201. The next day they moved us to room 3108. They did not have anyone help us with our luggage and all they did to compensate us was give us a dinner. We payed extra to have a room with a jacuzzi and when we turned the water on the tub was FILTHY. The staff was not friendly and gave attitude. Our tv also didn’t work for two days and it took them two days to resolve the issue by giving us a new tv in which took 5 minutes. It took them two days to resolve something that took only a couple minutes. When we went to the front to make them aware of the issue, Lizabeth did absolutely nothing to compensate us for the troubles. They only give you two small tiny water bottles a day if you’re lucky. They also charge $5 a small bucket of ice. NO FULLY STOCKED MINI BAR. The sheets and towels still felt and smelt dirty. There is NO BEACH access in the hotel and also NO CENOTE like they advertised. You have to walk about 10 minutes down to get to a beach which is at another hotel. We were unable to find the cenote advertised. The restaurant, yes only singular, had dry little choices and most of them were unavailable. Rentals are also not free.

Stayed 6 nights in Sep 2024

2/10 Terrible

Denise

18 Sept 2024

Disliked: Cleanliness, staff & service

Stayed 3 nights in Sep 2024

2/10 Terrible

Diva

17 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

2/10 Terrible

Angela

Travelled with partner

13 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was nothing like an All-Inclusive Resort at all, unfortunately. Everything about it was disappointing from the start and not like the experience the website advertised. There was suppose to be 2 restaurants, but there was only 1, and the “themed” dinner options every night were not the same as detailed on the website, and the food was absolutely terrible, like leftovers from another place’s buffet, barley warm & chewy like it had been sitting out all day. The alcoholic drinks were no better, watered down with minimal alcohol mixed in, if any. The staff treated us as if we were an inconvenience and unwelcome, instead of as paying guests. There was a hidden “environmental” fee that was never mentioned, and the website had also advertised Free Admission to Jaguar Park, but this was not true either. The free bike accommodation was available, but there were only a total of 4 to use, and 3 of them had chains that kept coming undone or flat tires. Normally not one to complain or write bad reviews, but I think in this case it’s important for future patrons to beware and know what they are really getting when they choose to stay at Kore “Retreat” Tulum. Hopefully they will take this feedback and make some major changes and adjustments for the better.

Stayed 5 nights in Sep 2024

8/10 Good

sandra

9 Sept 2024

Liked: Cleanliness, staff & service

Food in dining was average. In my room the wrong coffee bag. Woke up on my birthday to 3 big roaches and one was alive and crawling and the they didn’t even pick up one when cleaning. Property beautiful but not very well maintained. Room was big and comfy and also clean.

Stayed 4 nights in Sep 2024

2/10 Terrible

Kamal

Travelled with group

6 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

At the end of the trip, they lost wifi for a whole day and lied and said it was the whole city of tulum when it was only the resort. We also found out their chef quit over a month ago so it was the resort workers that were cooking for us who probably don't have any experience on professional cooking. Only one restaurant-2 mentioned in website. Did not have most of what was on the menu. Same breakfast and lunch everyday. Food gave me diarrhea. AC did not work in the room. Shower head pressure was weak Stains and blood on the bed sheets and pillow. Bed sheets old and gray not smell good. Tub was filthy and water didn't turn on. Room service would not provide me with water bottles or fridge beverages. Trying to be greedy and save in all areas such as food/beverages and bathroom supplies. There is NO beach access. There's barely any people at this resort, including workers. This resort is not worth the $1700 I paid and the owner is ripping people off. You do not get the value out of the money you pay for towards this resort.

Stayed 9 nights in Aug 2024

2/10 Terrible

Sindi

Travelled with group

6 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

-Only 1 restaurant available at this resort. Most of the food on the menu was unavailable. No chef, regular employees cooking in the kitchen. Therefore, most of the food on the menu did not match what they were cooking for you! -No beach access from this resort! -Yellow/gray, smelly bed sheets and pillows. -Rude servers!

Stayed 9 nights in Aug 2024

10/10 Excellent

Christopher

Travelled with partner

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best service ever thank you to Sergio and the staff !

Stayed 6 nights in Aug 2024

2/10 Terrible

Amiziyah

Travelled with group

3 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

For my first experience to Mexico, this resort was terrible. There were no amenities like stated on their website, no activities, there’s no access to the beach, they stole money out of our rooms, there was only one restaurant open when there was suppose to be two. There was barely anyone on the resort and the bartenders were getting frustrated that we were asking for a lot of drinks when we paid for an all inclusive stay. Then they only have bottom shelf liquor, my mini bar wasn’t filled with any snack nor drinks. I’m not sure why this resort is even open or how it even stays open.

Stayed 4 nights in Aug 2024

2/10 Terrible

Catrina

Travelled with group

1 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

RUN, DO NOT STAY HERE! This place was not at all what we expected. It’s very rundown, the food is terrible, the rooms were not clean, the a/c unit smelled of mildew. The sound from joining rooms is so loud feels like your neighbors are in the same room as you. Save your money and go elsewhere.

Stayed 3 nights in Aug 2024

6/10 Okay

Jessica

Travelled with partner

29 Aug 2024

Disliked: Amenities, property conditions & facilities

There was no adult entertainment, no drinking alcoholic beverages till after 11am. There was only one restaurant in the whole resort with limited options and they did not offer any buffet options which was advertised. There is no beach available to swim or to enjoy. The beach that’s closest to the resort is kinda far and you must pay an entrance fee. My best option is to go to a bigger resort.

Stayed 5 nights in Aug 2024

10/10 Excellent

Jehan

Travelled with partner

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the best vacations I have had . Every staff member was amazing. Very friendly, accommodating, and went above and beyond . We all called each other by name . They treated me and my husband like family . Everything was amazing , food , the room the stay . Loved it !

Stayed 4 nights in Aug 2024

6/10 Okay

Heath

28 Aug 2024

Liked: Staff & service

Disliked: Amenities

Property was not busy at all. Pool was ok. Got a room with hot tub, never worked, so the upgrade cost was wasted. Hot tubs by pool closed for work so on shade structure. Food was disappointing. Staff was all pretty good. It is a property in need of upgrades. Never did hear back on fixing our room hot tub or discount on room price. I would most likely not stay here again.

Stayed 2 nights in Aug 2024

6/10 Okay

Praise

26 Aug 2024

Liked: Cleanliness, staff & service

Mostly great staff. Love the quietness, Wines are a must to have let’s work on that. Not having beach access is hurting the hotel. Get more umbrellas at the pool.

Stayed 6 nights in Aug 2024

2/10 Terrible

Deresa

Travelled with family

12 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was with out power when it was booked. We were informed when we were going to check in. Now we have to dispute the charges since they wouldn’t refund then. We didn’t check in or go to the room since they couldn’t tell us a time of when the power would be restored.

Stayed 2 nights in Aug 2024

10/10 Excellent

Evodie

Travelled with group

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It waa fun

Stayed 1 night in Jun 2024

10/10 Excellent

Terrance

7 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was beautiful & right next to the ocean.

Stayed 4 nights in Aug 2024

2/10 Terrible

Valerie

Travelled with family

5 Aug 2024

Disliked: Staff & service, property conditions & facilities

HORRIBLE!! we moved to 6 rooms in two days due to noAC’s in the rooms. On the 1st night room change #5, they made us sleep where staff sleeps. We found out in the morning. Room change#6 had AC but we were forced to take ice cold showers every day, they ran out of ice on the resort. We paid extra for a jacuzzi suite, the jacuzzi was broken.There is only one restaurant even tho it’s advertised as 3 on site. They consistently ran out of food from the menu daily. There was no swim up bar due to construction. There were no bottles of waters or drinks in the fridge even though, we booked an all inclusive package. We attempted to schedule a massage, the day of , they called our room and cancelled it. Room service was advertised ending at 1am. On the first night we called at 1030om, and they said room service was over. We tried to call a cab to go out , twice, and were overcharged, until realizing the front desk receptionist who works the night shift, was contacting her boyfriend or someone she personally knew via text message to get us. She threw 3 prices at us that he sent her through text, until we said we would just call another cab service that we had written down. Once she saw we had other options, miraculously the price dropped. And when we finally agreed, the same man arrived to get us for a third time, so she was in on the scam. Lastly, the manager Victor, promised he would refund us for inconvenience. He lied and said he would but has been dodging Orbitz emails/calls!

Stayed 5 nights in Jul 2024

4/10 Poor

Esperanza

5 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Staff,especially dining staff very nice. The pool was decent. Overall the property needs to be updated and fixed. Its dirty, not the rooms...the property. There was poop ( iguanas) everywhere, broken door knobs, cracks in the ceiling, dirt in the ocean, bugs inside common areas ( ants, I saw a few roaches). Needs a serious deep cleaning.

Stayed 6 nights in Jul 2024

10/10 Excellent

Ofelia

Travelled with partner

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the food! All the staff were so nice!! The views are amazing here too. One thing I really loved was that you are able to get the Colectivo within walking distance. They charge 20-30 pesos to take you to the main town.

Stayed 6 nights in Jul 2024

2/10 Terrible

Marquee

Travelled with partner

2 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Limited food for breakfast lunch and dinner. All 3 days there was no syrup for the pancakes, more than half the menu unavailable everyday. The dinner only consist of an Asian style dish or Italian style dish. Iguanas all over the dining area. And many of raccoons! Room service is suppose to be until 1:30am everyday but instead it closed at 10:30am. No wash clothes available! Pool was extremely dirty the first day. Also there is 1 swim up bar and only 1 day the bar was open until 6pm. All other days you had to find an employee to get drinks. Super short staffed. water pressure in the shower was so low it was almost unusable. No beach area. One of the worst ever!

Stayed 3 nights in Jul 2024

10/10 Excellent

Richard

Travelled with group

1 Aug 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

The place is lovely, but they are not very eco-friendly due to the water coming out of the taps to fill the hot tub so slowly that it takes 2 hours to fill, and therefore much energy is wasted due to it cooling down. Also, I stayed 3 nights, and we only had hot water on one of those nights, and this appears to have been an issue for at least a month, based on Google Maps reviews.

Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Travelled with partner

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was my first time staying at this resort, and most likely it won't be the last. The food is 5 stars, and the staff is super friendly! I liked everything about this resort. I highly recommend it to my family and friends.

Stayed 7 nights in Jul 2024