Kimpton Aluna Tulum, an IHG Hotel

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VIP Access

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Dates

December 2024

January 2025

2 outdoor pools, free pool cabanas, pool umbrellas

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Pet-friendly

Room service

Spa

Explore the area

Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780

Tulum National Park
5 min walk
Hospital de Tulum
5 min drive
SFER IK
5 min drive
Tulum, Quintana Roo (TUY)
14 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 2 Queen Beds (Essential)

38 sq m
Sleeps 4
2 Queen Beds

Suite, 1 Bedroom

64 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Balcony (Essential)

38 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Mobility Accessible

38 sq m
Sleeps 4
2 Queen Beds

Suite, 1 Bedroom, Balcony

64 sq m
Sleeps 2
1 King Bed

Room (Essential)

38 sq m
Sleeps 2
1 Twin Bed

Room, 1 King Bed, Balcony (Essential)

38 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed (Essential)

38 sq m
Sleeps 3
1 King Bed

Similar properties

Pool

Spa

Parking included

Free WiFi

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Luxury Tulum hotel in Zama with 2 outdoor swimming pools

This smoke-free hotel features 2 outdoor pools, a full-service spa, and a 24-hour fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a 24-hour business center, and spa services.

Kimpton Aluna Tulum, an IHG Hotel offers 78 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with Netflix.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Qi Ja´Spa has couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at Kimpton Aluna Tulum, an IHG Hotel. During your stay, you're just a quick walk from Tulum National Park. Free WiFi in public areas, free valet parking, and 2 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Free valet parking and self parking
Enjoy drinks at the pool bar
Buffet breakfast served daily for a fee
Take a swim in the 2 outdoor pools
Indulge with body scrubs, massages, or facials at Qi Ja´Spa
Services include babysitting, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym and complimentary bicycles
Just a 5-minute walk from Tulum National Park and 8 minutes by car from Gran Cenote
Pets welcome for free
Pet-friendly amenities are available, including food and water bowls

Kimpton Aluna Tulum, an IHG Hotel offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour fitness center, and complimentary bicycles. You can enjoy a drink at the pool bar. Business amenities include a 24-hour business center, a meeting room, and coworking spaces.

Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Kimpton Aluna Tulum, an IHG Hotel. Free self parking and valet parking are available.

This 4.5-star Tulum hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:30 AM.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Free uncovered valet parking on site

Food and drink

Buffet breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 340 for adults and MXN 170 for children
1 poolside bar
Room service available

Things to do

24-hour fitness centre
2 outdoor pools
Bike parking
Bike storage
Free bike hire
Full-service spa

Family friendly

2 outdoor pools
Babysitting (surcharge)
In-room childcare (surcharge)
Laundry facilities

Conveniences

ATM/banking services
Banquet hall
Lift

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance

Business services

24-hour business centre
Coworking spaces
A meeting room

Outdoors

Free pool cabanas
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

Body scrubs
Body treatments
Couples treatment room(s)
Facials
Massages
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Pool access ramp on site
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Hypo-allergenic bedding
Premium bedding

Bathroom

Dressing gowns
Bath or shower
Free toiletries
Private bathroom
Towels

Entertainment

40-inch smart TV
iPod dock
Netflix
Streaming services

Safe
Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets are welcome and stay free
Food and water bowls are available

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: MXN 360 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness center access
Health club access
In-room bottled water
In-room safe
Partner property beach club access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately MXN 340 for adults and MXN 170 for children
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Tulum

Kimpton Aluna Tulum

Kimpton Aluna Tulum, An Ihg

Kimpton Aluna Tulum, an IHG Hotel Hotel

Kimpton Aluna Tulum, an IHG Hotel Tulum

Kimpton Aluna Tulum, an IHG Hotel Hotel Tulum

Kimpton Aluna Tulum, an IHG Hotel Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

4/10 Poor

CARLOS, Miami

16 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.

Stayed 1 night in Aug 2024

10/10 Excellent

Rohit

Travelled with family

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location, clean nice rooms. Staff was very friendly and helpful. Restaurant food was good.

Stayed 1 night in Aug 2024

10/10 Excellent

Edwin

Travelled with family

19 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

2/10 Terrible

Tamar

17 Jul 2024

Stayed 2 nights in Mar 2024

10/10 Excellent

Lars

Travelled with family

14 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

We stayed at Kimpton during the hurricane Beryl and we felt safe and well informed by the staff all the time. The hotel has really great facilities and the interior is awesome. Food was good too. We can recommend Kimpton for a few days stay.

Stayed 3 nights in Jul 2024

10/10 Excellent

Melissa

13 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing staff beautiful place

Stayed 4 nights in Jul 2024

10/10 Excellent

Emily

Travelled with group

3 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We lived the free bikes and friendly staff. The rooms were super spacious. Pools were beautiful and complimentary happy hour was a win!!

Stayed 4 nights in Apr 2024

10/10 Excellent

Luis

Travelled with family, Travelled with partner

16 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.

Stayed 6 nights in Jun 2024

10/10 Excellent

Mechelle

7 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with group

31 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2024

10/10 Excellent

Linda

22 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traveling with your large dog!

Love this place! Even offered to make dinner for our dog. When we got to room a dog bed and food/water dishes there and they sparkled!

Stayed 1 night in May 2024

10/10 Excellent

Najla

Travelled with group

11 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel. Loved my stay.

Stayed 4 nights in May 2024

10/10 Excellent

Todd

Travelled with family, Travelled with group

4 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing retreat

Stayed 2 nights in Mar 2024

8/10 Good

T

Travelled with family, Travelled with family and small children

25 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.

Stayed 3 nights in Apr 2024

8/10 Good

Sabrina

15 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel was really nice and quiet. The rooms are a nice size and bed was comfortable. Love the shower. Had a king bed with balcony which was nice. Tulum is still doing a lot of construction and the area is within a walking distance to food, store and restaurant about a 10-15 minute or you can ride the bike.

Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

14 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay at Kimpron Aluna was just perfect for our little family. Modern, clean, cute, super friendly staff especially the General Manager Jorge and centrally located for getting to the town center, beaches and local sightseeing. If you don’t need the beach and are travelling with kids this is highly recommended!

Stayed 4 nights in Apr 2024

8/10 Good

Jason, San Diego

8 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Mar 2024

6/10 Okay

Hillary

5 Apr 2024

Liked: Property conditions & facilities

Disliked: Staff & service

Stayed 3 nights in Mar 2024

8/10 Good

Tatyana

Travelled with family

5 Apr 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Nice pretty average hotel

It’s a nice, pretty average hotel. No complains overall. No major excitement. It was a bit slow when we stayed there.

Stayed 2 nights in Mar 2024

2/10 Terrible

Dorothy

3 Apr 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Ridiculous food prices, and the food is not good

The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.

Stayed 2 nights in Mar 2024

10/10 Excellent

Narendra Kumar Sanath, Northville

Travelled with family

2 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic and relaxing experience! Staff are super attentive and friendly.

Stayed 5 nights in Mar 2024

6/10 Okay

Clifford

31 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be careful of "resort fees"!!

Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!

Stayed 3 nights in Mar 2024

10/10 Excellent

Federico

Travelled with family

29 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice small hotel

Great hotel. Very recomendable.

Stayed 2 nights in Mar 2024

10/10 Excellent

Kerry-lee

Travelled with group

27 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was absolutely amazing! Edward went above and beyond I have never felt so safe and at home while staying at a hotel! The food was amazing as we did breakfast included, also the place was clean and while it was not located on the hotel zone it was like 10mins away via taxi… they also helped with transportation and excursions booking! I had an amazing birthday because of my stay here!

Stayed 4 nights in Mar 2024