Kai Tulum

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VIP Access

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Breakfast available

Housekeeping

Pool

Laundry

Air conditioning

Explore the area

Carretera Tulum-Boca Paila Km 0.5, Zona Hotelera Norte, Tulum, QROO, 77766

Playa Paraiso
1 min walk
Las Palmas Public Beach
8 min walk
Playa Ruinas
18 min walk
Tulum, Quintana Roo (TUY)
20 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite Ocean View King

52 sq m
Ocean view
Sleeps 2
1 King Bed

Premium Room, Garden View

51 sq m
Sleeps 2
1 King Bed

Suite Partial Ocean View 2 beds

50 sq m
Ocean view
Sleeps 4
2 Double Beds

Suite Partial Ocean View King

49 sq m
Sleeps 2
1 King Bed

Garden Room King

53 sq m
Sleeps 2
1 King Bed

Suite Oceanfront King Bed

52 sq m
Sleeps 2
1 King Bed

Premium Room, 2 Double Beds, Terrace, Partial Ocean View

Partial ocean view
Sleeps 4
2 Double Beds

Suite Garden View King

51 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Spa

Free WiFi

Restaurant

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Beach hotel near Playa Paraiso

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, concierge services, and dry cleaning.

Kai Tulum offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Kai Tulum. During your stay, you're just a quick walk from Playa Paraiso. You'll find features like free WiFi in public areas, plus an outdoor pool and a restaurant.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes bike rentals
Steps from Playa Paraiso and 13 minutes by car from Tulum Beach
Airport shuttle service available for a fee

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Kai Tulum.

This 3.5-star Tulum hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Kai Tulum has a restaurant on site.

A hosted evening meal is available for a surcharge daily.

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available
Free off-site parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: USD 10-30 for adults and USD 10-30 for children
1 restaurant
1 bar
Hosted evening meal available daily for a fee

Things to do

Beach yoga
Bike rentals
Outdoor pool

Family friendly

Laundry facilities
Outdoor pool
Snack bar/deli

Conveniences

Front-desk safe

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Laundry facilities
Luggage storage
Tour/ticket assistance

Outdoors

Garden
Pool sunloungers
Terrace

Spa

Massages

Accessibility

This property does not have any lifts

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Egyptian cotton sheets
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Food and drink

Minibar

Access via exterior corridors
In-room massage
Individually decorated
Individually furnished
Iron/ironing board (on request)
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 9:00 AM - 8:00 PM

Front desk staffed during limited hours

Guests are not permitted to bring any PET or PETE (polyethylene terephthalate) products to the property. Examples include soft drink and water bottles, some juice and liquor bottles, and plastic packaging for food.

This property is located in Jaguar National Park. The listed 'additional' mandatory fee comprises the additional mandatory park entry.

Access methods

Front desk (limited hours)

Pets

Pets and service animals are not allowed at Kai Tulum

Children and extra beds

Children are welcome.

Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children
Airport shuttle fee: USD 150 per vehicle (one-way)
Rollaway bed fee: USD 25.0 per night
Facilities fee: USD 3.5 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Kai Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 9:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival.

Property Registration Number EDE210312R13

We should mention

Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.
Alcohol isn't allowed at Kai Tulum.

Property is also known as

Kai Hotel

Kai Tulum

Kai Tulum Hotel

Kai Tulum Tulum

Kai Tulum Hotel Tulum

Kai Tulum Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

John

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great peaceful spot in Tulum

We loved Kai. It was a perfect option for my husband and I. I loved the privacy of the individual rooms. And it was a great spot right by the beach. It felt safe, comfortable, beautiful and peaceful/quiet. We ate in the restaurant one night of our stay and the food was good. We would definitely return to stay there again if we are back in Tulum.

Stayed 3 nights in Aug 2024

10/10 Excellent

Gursharan

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful and amazing!

Stayed 4 nights in Aug 2024

10/10 Excellent

Anne

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall we had a great stay except paying everyday per head at the entrance of the resort even your a guest. The boats coming in and out scared me getting hit while swimming on the beach and the smell of the gas also bothers me

Stayed 7 nights in Jul 2024

10/10 Excellent

GIORGIO

Travelled with family

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The team was very helpful.

Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

30 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Hector

Travelled with family and small children

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El hotel está muy bonito y limpio. Muy cerca de las Ruinas de tulum. Los precios de la comida y bebidas está un poco elevados comparados con otros destinos turísticos pero igual que todo Tulúm. El único pero en mi opinión es la playa. Tenía algo de sargazo y unas lanchas estacionadas en la playa que dañaban la hermosa vista al mar que tiene el hotel. Se los recomiendo. Volvería a hospedarme ahí. Lo que más disfrutamos fue andar en bicicleta en toda la zona arqueológica. Nota: El hotel está en retirado de la zona hotelera donde están los restaurantes y beach clubs famosos. Esperen gastar $600 pesos de ida a los restaurantes y $700/$800 para regresar a tu hotel.

Stayed 3 nights in Jun 2024

10/10 Excellent

Michael

1 Jul 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Betsy

Travelled with group

25 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2024

10/10 Excellent

Afia

Travelled with group

24 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is right on the beach and in close proximity to a handful of other hotels. My room was extremely clean and housekeeping came everyday. The restaurant had a very good, but small menu. All staff were kind and helpful. The property itself was the perfect calm, quiet getaway.

Stayed 5 nights in Jun 2024

10/10 Excellent

YURIDIA, LAWRENCEVILLE

Travelled with family and small children

9 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and clean looking place to stay.

Stayed 6 nights in Jun 2024

10/10 Excellent

Zebang

Travelled with partner

22 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room is good

Stayed 1 night in May 2024

10/10 Excellent

Roy

Travelled with partner

18 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location is beautiful!!! The room is also great, perfect get away for a relaxing time. The food and drink were all delicious. The staff was king and helpful, and attentive. The ruins are a short walk, and you are surrounded by nature, no stores no cars, just NATURE!

Stayed 3 nights in May 2024

10/10 Excellent

Michael

Travelled with family, Travelled with partner

15 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the way the lobby smelled, everything was really nice and enjoyed our stay.

Stayed 5 nights in Apr 2024

10/10 Excellent

Katie

Travelled with group

3 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was friendly and welcoming! They made the stay enjoyable! Every morning Rigo or Andres took care of us at breakfast and made us smile and provided excellent service! We always saw people cleaning and our rooms were ammaculate and cleaned every day. We loved our resort and definitely want to return! (Also the drinks were amazing - get the hibiscus drink on the beach!)

Stayed 5 nights in Apr 2024

10/10 Excellent

PAOLA

Travelled with family

30 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The concept of the Bungalows was very unique, and love how close we were to the main attractions in Tulum and the ocean. The staff was very professional, friendly and accommodating. I would highly recommend it to my friends and stay there again!

Stayed 2 nights in Mar 2024

10/10 Excellent

Kalyn

26 Apr 2024

Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

22 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Coolest location ever. I will probably stay here from now on when visiting tulum. It was perfect

Stayed 1 night in Apr 2024

10/10 Excellent

Van

Travelled with partner

15 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and relaxing getaway! Room and the area were absolutely beautiful! Would definitely recommend!

Stayed 4 nights in Apr 2024

10/10 Excellent

Vanessa

26 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2024

10/10 Excellent

gerardo

25 Mar 2024

Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with family

20 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

will be back

Stayed 1 night in Mar 2024

6/10 Okay

Deepinder

Travelled with partner

19 Mar 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The resort is quiet, clean and a great place to relax. We really loved the hotel but it fell short in service and amenities. PROS: -Very clean -Quiet and relaxing atmosphere -Tasty food and drinks -Decorated room for wifes birthday CONS: -At check in the front desk walked us to our suite, when we got there, someones empty drink cups were left on our patio set, to my surprise staff member just left them there, nobody collected them until the next day. -Very poor wifi. -First 24 hours our hot water did not work -Front desk is supposed to be open until 11pm but good luck finding someone to help you after 9pm. -Restaurant closes at 10:00pm but stops serving at 9:30pm even though the hotel claims they serve until 10:00pm. -No phone or tv in the room -Since there is no phone to call the front desk, they ask you to use whatsapp to communicate with the hotel, sometimes we did not receive a response for as long as 10 hours. -Restaurant service slow -Hotel offers complimentary coffee delivered to room in morning at requested time. Consistently delivered at wrong time by over 40 mins. -One night we were heading out to dinner and discovered their maintenance person who was varnishing the fence in the parking lot had dripped varnish all over our rental vehicle. When I brought it to his attention, no apology was offered, he just handed me wet rag to clean it. I am lucky I got there while it was wet. -Our patio daybed is covered in palm tree debris every morning, nobody cleans it.

Stayed 3 nights in Mar 2024