Hotel Panamera

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VIP Access

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Dates

December 2024

January 2025

Premium bedding, memory-foam beds, in-room safe, iron/ironing board

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pool

Housekeeping

24/7 front desk

Explore the area

Carretera Tulum-Boca Paila Km. 8.5, Tulum, QROO, 77780

Tulum Beach
1 min walk
Hotel Panamera Tulum
1 min walk
Tulum Bus Terminal
11 min drive
Tulum, Quintana Roo (TUY)
29 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Junior Suite

32 sq m
Sleeps 2
1 King Bed

Garden Room

21 sq m
Sleeps 3
1 King Bed

Atrium Room

20 sq m
Sleeps 2
1 King Bed OR 1 Queen Bed

Suite

45 sq m
Sleeps 2
1 King Bed

Similar properties

On private beach

Pool

Parking included

Free WiFi

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Adults-only beachfront hotel with outdoor pool

At Hotel Panamera, relax by an outdoor pool or hit the private white sand beach where you can enjoy yoga.

Hotel Panamera offers 14 air-conditioned accommodations with safes and hair dryers. Memory foam beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Panamera. During your stay, you're just a quick walk from Tulum Beach. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.

Free WiFi
Free self parking
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Full breakfast served daily for a fee
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Onsite recreation includes a private beach and yoga classes
Steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas.

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This Art Deco hotel also offers an outdoor pool and a rooftop terrace. Self parking is free.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 12:30 PM.

Hotel Panamera has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

Full breakfast available for a fee daily 8:00 AM–12:30 PM: MXN 240-300 per person
1 restaurant and 1 coffee shop/cafe
1 bar

Things to do

Beach yoga
Free beach club
Outdoor pool
Yoga classes

Conveniences

Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff
Tour/ticket assistance

Outdoors

Beach umbrellas
Free beach cabanas
Private beachfront location
Rooftop terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Smooth flooring in room

Beach towels
Communal living room
Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning
Bed sheets
Memory-foam mattress
Premium bedding

Bathroom

Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Guidebooks/recommendations
In-room massage
Iron/ironing board (on request)
Restaurant dining guide
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Panamera

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately MXN 240 to 300 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Property Registration Number IDM180126CM1

We should mention

Pool access available from 8:00 AM to 8:00 PM.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Panamera Hotel

Hotel Panamera Tulum

Casa Pueblo Boca Paila

Casa Pueblo Tulum Beach

Hotel Panamera Hotel Tulum

Hotel Panamera Reviews

8.8

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Samantha

Travelled with partner

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was extremely friendly and accommodating in all areas of the house. Food and drinks were delicious. Felt very safe and looked after. Highly recommend.

Stayed 9 nights in Aug 2024

10/10 Excellent

Esther

31 Aug 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Ashley, Carrollton

Travelled with partner

22 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

I would definitely come back to this property. It was the absolute best for what we were looking for - it was quiet, safe, and attentive. My partner and I had an entire pool to ourselves. Most people want to go to the "Instagram" pool but there is an entirely different pool that was hardly ever used. Food is cool but it's walkable to so many other eateries - venture out if you can! Thank you for our stay!

Stayed 3 nights in Apr 2024

10/10 Excellent

Evie

Travelled with group

20 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

perfect stay! staff were the friendliest and the food is amazing!

Stayed 2 nights in Apr 2024

10/10 Excellent

Evie

20 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

amazing stay! recommend 10/10

Stayed 5 nights in Apr 2024

10/10 Excellent

Evie

Travelled with family, Travelled with group

20 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

one of our fav hotels, the staff is exquisite and the amenities and amazing, 10/10

Stayed 4 nights in May 2024

10/10 Excellent

Larry

27 Jun 2024

Stayed 2 nights in Jun 2024

4/10 Poor

Natasha

Travelled with partner

26 Jun 2024

Disliked: Cleanliness, amenities, property conditions & facilities

I wanted so badly to like this hotel, granted the weather was pretty terrible while we were there, so that didn’t help. But overall it was subpar and slightly disorganized. The water was cutoff a few times for repairs, the electricity was in and out. The service gradually got better after a few days but it could of been better. At times I felt like I was an inconvenience or not really welcome to the hotel/restaurant/bar. That people that used it as a beach club were given more service and attention. It was just a weird vibe and overall experience. There were a few servers that were lovely! And the food was pretty good and well priced. We went off the property a few times for dinner and was not worth the money, better food and bang for your buck at the hotel. Additionally we paid around $1000 for a room that later dropped to $600 and they did not adjust the price for us and denied an upgrade even though there was like 3 couples staying in the entire hotel. I wouldn’t recommend this hotel unfortunately, they have a lot of growing to do.

Stayed 5 nights in Jun 2024

10/10 Excellent

James

Travelled with partner

9 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our experience at Hotel Panamera was nothing short of extraordinary. From the moment we arrived, we were enchanted by the impeccable service and stunning surroundings. The cocktails were crafted to perfection, each sip a delightful journey of flavors. Coupled with delectable cuisine, every meal was a culinary delight that tantalized our taste buds. The ambiance was simply breathtaking, with two pools boasting unique designs and both buildings perfectly situated on the beachfront, offering unparalleled views of the azure waters. The abundance of day beds ensured moments of pure relaxation, whether basking in the sun or gazing at the stars. One of the highlights was the rooftop bar, a lively haven where evenings were transformed into unforgettable experiences. With a talented DJ spinning tunes, enticing drink specials, and the backdrop of a mesmerizing jungle sunset, it was a scene straight out of a dream. The gesture of a complimentary room upgrade, coupled with a thoughtful welcome gift of wine, exemplified the hotel's commitment to exceeding expectations. Moreover, the staff's warmth and attentiveness made us feel truly pampered throughout our stay. In summary, Hotel Panamera is a gem in Tulum's crown, offering an oasis of luxury and relaxation. Whether it's savoring exquisite drinks and cuisine, soaking in breathtaking sunrises and sunsets, or dancing the night away under the stars, this adults-only retreat promises an unforgettable experience. Rating: 10

Stayed 2 nights in Apr 2024

8/10 Good

Andrew

4 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Apr 2024

2/10 Terrible

Erez

Travelled with partner

28 Apr 2024

Disliked: Staff & service

Do yourself a favor, Just stay away from this property. We were tempted by the low price, that was a big mistake. Such amazing properties in Tulum and this isn’t one of them. No appreciation for the guests. Unprofessional hotel manger. If you do book this place please make sure: 1. They haven’t sold the pool to a privet event and no way hotel guests can use the pool. The hotel thought that this is totally legit. 2. Make sure to bring earplugs, the cleaning staff arrive at 7am and our very loud in the corridors. 3. Don’t expect any upgrades as Expedia platinum, overheard the hotel mangers explanation to the reception always to say no availability. 4. One towel per room, we tried to get additional towels, it’s impossible. Most are dirty and torn.

Stayed 4 nights in Apr 2024

2/10 Terrible

Desiree

19 Apr 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not considerate of the guest experience

they put me in a room close to reception - i was constantly hearing every guest issue and I was not good. I complained and asked the front desk to try to lower all the loud voices & chatter because I couldn’t sleep. They never offered to move me nor upgrade my room and the hotel was not sold out

Stayed 1 night in Apr 2024

10/10 Excellent

lauren

17 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I just loved this hotel so much. Staff was SO kind, helpful, and accommodating in every way. I cannot wait to come back. Great for solo travel, and close to some great restaurants including their own. Cannot recommend enough - absolutely loved it ! thank you

Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

5 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great pool and beach area, nice room and service, good rooftop bar but ensure you book ahead of time (gets v busy around sunset)

Stayed 1 night in Mar 2024

10/10 Excellent

David

27 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beach Luxury

Amazing hotel - we loved every second! Food was great too. Can’t wait to go back

Stayed 3 nights in Mar 2024

8/10 Good

Marita

Travelled with partner

23 Mar 2024

The hotel is beautiful. Staff is attentive, helpful and polite. My only disappointment was an inability to communicate with done staff due to language barrier with some staff particularly in the restaurant.

Stayed 5 nights in Mar 2024

10/10 Excellent

Jessica

Travelled with partner

17 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

New favourite Tulum hotel! Hotel Panamera is heaven. My husband and I have been coming to Tulum for years and have tried many different types of accommodation on the beach road and Hotel Panamera gets everything right. The location is perfect for walking to some of our favourite hotels and restaurants, and for those who prefer the quieter end of the strip. The staff were kind and helpful, always busy but available if you needed something. The design and aesthetic of this hotel are stunning. Minimalist but still warm and inviting. We had an Atrium room which was simple but comfortable (I will agree with previous reviews, they need more hooks in the rooms) There are two pools, one which is exclusive for guests and has a hot jacuzzi which was nice to use in the evening. We loved the morning yoga with Rahul, the yoga shala is right on the beach so you get to listen to the sound of the waves as you do the class…amazing! After yoga have a delicious breakfast in their beautiful restaurant overlooking the beach. Monday night was our favourite, half price cocktails on the roof and a fun dj. The view from Roof is spectacular at sunset. One of our other favourite things about Panamera was the music they played. Not your typical club tracks, you can tell someone carefully curated the playlist to include diverse and interesting music from around the world which sets the tone for lovely atmosphere throughout the hotel. Can’t wait to return, thank you Hotel Panamera!

Stayed 3 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with partner

27 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff and overall service level is world-class which made our experience top notch. Regardless of the staff member everyone was more than willing to help all needs. The security guard got us a blanket and offered to turn outside lights on for us late night. Well balanced ambiance between retreat/party feel with daily sunset happy hours and the location is in the best (south) part of the strip. The

Stayed 2 nights in Feb 2024

10/10 Excellent

Grace

20 Jan 2024

Stayed 6 nights in Jan 2024

10/10 Excellent

Shlomo

Travelled with group

19 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Happy to have ended up in a nice newer and clean hotel. Location was further down the strip but just perfect as it was less packed right up front. Beach front lounging with restaurant service was fantastic. Staff was helpful in booking additional experiences. I can’t wait to return.

Stayed 5 nights in Jan 2024

10/10 Excellent

Brian

Travelled with partner

29 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel Panamera is a first class hotel on the most spectacular beach with the best food in Tulum. If they could just put a few shelves in the rooms to store items and supply a proper amount of towels to the rooms it would be perfect.

Stayed 6 nights in Dec 2023

2/10 Terrible

Brett

Travelled with partner

14 Nov 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

WARNING: MY WIFE’S DIAMOND EARRINGS WERE STOLEN FROM INSIDE OUR ROOM AT PANAMERA HOTEL WHILST OUR ROOM WAS GETTING ‘SERVICED’. My partner and I are on our honeymoon in Tulum from Australia and we had stayed just ONE night at Panamera Hotel. She had left her jewellery in the bathroom before we headed to the beach & pool. She thought that surely they would be safe and secure in a 4 star hotel that charges $500 per night and claim to have security watching their staff at all times. My wife and I returned to our room that afternoon to find her jewellery had without a doubt been stolen. We contacted staff and they conducted an ‘investigation’ which involved looking through every piece of our luggage which felt really invasive. My wife was visibly upset and crying and the some of the staff stood around smiling and snickering. DO NOT stay at this hotel is you are looking for a trustworthy and safe place to stay in Tulum. This hotel is NOT it. The staff were unhelpful in particular one of managers. They completely lacked empathy. They said they would look at the security camera footage from outside our room but it would take two hours. It was at this point I knew that her earrings would not be returned. We checked out immediately after this incident because we felt both violated and unsafe. DO NOT STAY AT PANAMERA HOTEL.

Stayed 3 nights in Nov 2023

10/10 Excellent

Jeremy

Travelled with partner

31 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff here were great and super accommodating. Roof top bar could get loud, however, it closes by the time you would be going to sleep so it is a-ok. They have plenty of events on the property like yoga daily, so lots to join in. Good was reasonably priced for the area, and overall enjoy our stay.

Stayed 4 nights in Oct 2023