Hotel Luna Llena

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Dates

December 2024

January 2025

Habitación con 1 cama queen, vista a la piscina

Habitación con 1 cama queen, vista a la piscina | Balcony

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

Housekeeping

Laundry

Air conditioning

Parking included

Explore the area

Calle 6 Sur, Between Calle 9 and 11, Col La Veleta, Tulum, QROO, 77780

Hospital de Tulum
2 min drive
Dos Aguas Park
3 min drive
Tulum National Park
6 min drive
Tulum, Quintana Roo (TUY)
17 min drive

Room options

Habitación con cama king, vista a la piscina

20 sq m
Sleeps 2
1 King Bed

Habitación con 2 camas queen, vista al jardín

20 sq m
Sleeps 4
2 Queen Beds

Habitación con 1 cama queen, vista a la piscina

20 sq m
Sleeps 2
1 Queen Bed

About this property

Suburban Tulum hotel in La Veleta with free parking

This hotel features an outdoor pool, concierge services, and laundry facilities. Self parking is free. Additionally, a library, tour/ticket assistance, and a garden are onsite.

Hotel Luna Llena offers 8 air-conditioned accommodations with laptop-compatible safes and hair dryers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. 28-inch flat-screen televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Rollaway/extra beds (surcharge) are also available.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Luna Llena, you'll be within walking distance of Hospital de Tulum. Enjoy features like free self parking, plus an outdoor pool and a roundtrip airport shuttle (surcharge).

Free self parking
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and a porter
Onsite recreation includes segway rentals/tours, bike rentals, and yoga classes
10 minutes by car from Tulum Mayan Ruins and 13 minutes from Tulum Beach
Airport shuttle service available for a fee

As a guest of Hotel Luna Llena, you'll find an outdoor pool, a library, and a terrace. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and a garden are also featured at Hotel Luna Llena. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

Languages

English, French, Italian, Spanish

Property amenities

Parking and public transport

Free self-parking on site
Limited on-site parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Things to do

Bike rentals
Outdoor pool
Segway hire/tours
Yoga classes

Family friendly

Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Conveniences

Front-desk safe
Library

Guest services

Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Outdoors

Garden
Terrace

Spa

Massage - Swedish
Massage - Thai

Accessibility

This property does not have any lifts

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Entertainment

28-inch flat-screen TV
TV channels
First-run films
Premium channels

In-room massage
Individually decorated
Individually furnished
Laptop-compatible safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

There is no front desk at this property

Guests must contact the property in advance for check-in instructions; your host will greet you

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets and service animals are not allowed at Hotel Luna Llena

Children and extra beds

Children are welcome.

Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 35.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 4320 per vehicle (one way)
Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

Hotel Luna Llena offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

We should mention

Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Luna Llena Hotel Tulum

Luna Llena Tulum

Hotel Posada Luna Llena Tulum

Hotel Posada Luna Llena

Posada Luna Llena Tulum

Posada Luna Llena

Hotel Luna Llena Tulum

Hotel Luna Llena Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Bradley

26 Jan 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel Luna Llena is truly a boutique hotel. Small, quiet and unique. The breakfasts were simple but the coffee was good and the fresh fruit plentiful. I loved the bikes available for use and found I could get most places in town by bike. The staff for friendly and very helpful. I greatly enjoyed my stay there.

Stayed 4 nights in Jan 2022

10/10 Excellent

Christina

14 Jun 2021

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children

24 Mar 2021

Liked: Cleanliness

The check in is at 4pm. Almost everywhere else it is at 3pm. I called early to let them know I would arrive at 3pm and if it was possible to check in at that time. They told me if the room was ready and if there was someone available to let me in that I could check in. I arrived and there was no one there. There were only construction workers. Check in was easy. The room was clean. Did look like the picture. Good working AC. Fast wifi. The beds are not comfortable, and the pillows were not comfortable either. There is a bit of an odd smell to the room, it could be the humidity, a little bit of cigarette perhaps. There is no drinking water provided. BRING YOUR OWN DRINKING WATER TO BRUSH YOUR TEETH!! The water from the sink tastes disgusting. There is construction on the property. They start working at 8am. We woke up to a jackhammer right outside our window. There are 4 available parking spots. Usually we found a spot available but a few times we did have to park on the road. The hotel is situated outside of town on a dirt road. There is a ton of construction going on but the hotel did feel very safe. The pool is beautiful. They offer a nice breakfast that was simple and filling. We were hardly at the hotel so it provided us with what we needed. A nice hot shower and air conditioned room. For the price it is worth it. Personally however I will not stay here again.

Stayed 4 nights in Mar 2021

6/10 Okay

BRENDA

Travelled with family

16 Mar 2021

Liked: Cleanliness, staff & service

Regular

Cuando llegamos no había nadie en recepción, estuvimos tocando un rato hasta que una huésped nos abrió, nos dejaron la llave en el escritorio y a buscar la habitación, limpio eso si, el desayuno pobre la vd y el club de playa si llevas niños también es un tema pues el de recepción no avisó que íbamos... creo que por ese precio hay mejores opciones

Stayed 1 night in Mar 2021

10/10 Excellent

Luis

Travelled with group

13 Mar 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy and clean hotel

Great service, specially by Angel... super clean, good breakfast and great prices to enjoy Tulum

Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

11 Jan 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Great service

Our room did not like look like the pictures ,it was a lower grade room when we got there, which was fine since we only spent 3 nights . Bathroom was good and ac worked great. However our bed headboard was very loose anytime you made the slightest move sleeping it made loud noise against the wall . Service was great.

Stayed 3 nights in Dec 2020

10/10 Excellent

Chelsea

20 Dec 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

My boyfriend and I came for one night and stayed for 5. We loved our stay here, 10/10. Everything was CLEAN, safe, hot water, and the people were so nice!!! I highly recommend staying here. It’s very private, as well as quiet. Looking forward to returning again.

Stayed 1 night in Dec 2020

4/10 Poor

Rachael

Travelled with family

5 Dec 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Has potential, but we were disappointed by the smell of mold and the poor service that we decided to leave without staying.

Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

2 Dec 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Disfruté mi estadía, todo limpio y el personal amable, also hay buena seguridad, la zona es segura , lo único que le falta es agua para los huéspedes, tienes que ir a alguna tienda a buscar agua para tomar.

Stayed 4 nights in Nov 2020

10/10 Excellent

Verified traveller

21 Nov 2020

Stayed 8 nights in Nov 2020

10/10 Excellent

Michael

15 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming!

Charming hotel! We arrived late and didn't see how wonderful the place was until morning. Fabulous bathroom. Great breakfast!

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

15 Oct 2019

Stayed 7 nights in Oct 2019

10/10 Excellent

David

18 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT LITTLE HOTEL! FRIENDLY STAFF AND GREAT SERV.

This hotel is small but really nice. It is really clean and staff was amazing. Lucero who is in front desk was great. She has all the local knowledge to recommend places to eat and beaches to go to. She did everything possible to make our stay enjoyable. Breakfast could be better but for price its ok. If we visited Tulum again we would stay here again because of staff and cleanliness of rooms. AC worked great - room was always cold. Our son enjoyed the pool and since we were only guests we were allowed to swim past pool hours .

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner

22 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff, cleanliness, and property were all great. That is why my rating is almost excellent the only request and concern I would have to say I have for the hotel is that, they should add a mini fridge, hair dryer, and a small table. At least in the room I stayed in which was a queen bed for 2 people it didn’t have this. Aside from that I had a wonderful time in Tulum and my stay with Luna Llena was better than expected.

Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

1 Sept 2018

Disliked: Staff & service, room comfort

The hotel was cute, quaint and located just off the main drag of the shops in Tulum. Unfortunately, I was not able to use the bikes to ride into town as I rented a car but I imagine that the ride would not take long. If you're looking for a spot to just crash while out partying and don't mind a hard bed, then this would work. Just be sure to lock up your luggage or take your valuables as I came back one evening to my personal items laid out on the floor and bed as if someone had been searching for something. Luckily I took my laptop and valuables with me and only left inexpensive items at the hotel.

Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveller

27 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

23 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

11 Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outskirts of tulum.

Great find at 4am after having just landed in Canun international. Arrived at property 730 and veen though reservation was made after hours and no one at reception we were fortunate enough to be given a room. Room was great, property is nice and peaceful. Would stay here in the future. Friendly staff.

Stayed 1 night in Jun 2018

10/10 Excellent

Honey, New York

28 Apr 2018

Liked: Cleanliness, staff & service, room comfort

great staff

Lucresia the receptionist she was great i want to thank her for helping me.. i run into a little problem as soon as i checked in and she went out of her way to help me.. The other staff didnt know much english but were extremely helpful. I enjoyed my stay at this hotel.

Stayed 2 nights in Apr 2018

8/10 Good

Xiaopeng

18 Feb 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2018

10/10 Excellent

maria, california

17 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is very nice and clean The breakfast was delicious. Thanks to the staff.

Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

21 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel was great and very comfortable. The bikes were in great condition and always available. Unfortunately there was construction around the hotel so it was noisy through the day time.

Stayed 5 nights in Nov 2017

8/10 Good

Hannah, Calgary, AB

24 Oct 2017

Liked: Cleanliness, staff & service, property conditions & facilities

Great spot off the main road

This was a lovely little condo style hotel located just outside of town but easily within biking distance (which were supplied by the hotel free of charge). The rooms were pretty basic but had their own private balconies and the property was very safe & secure. The manager Lucrecia was wonderful, helped me confirm my shuttle, leant me a charger and offered great recommendations for food & attractions in town. Great spot if you want to stay in Tulum town but off the main drag.

Stayed 2 nights in Oct 2017

6/10 Okay

E, Chicago

26 Sept 2017

Liked: Cleanliness, staff & service

Disliked: Room comfort

Off the beaten path

Short stay in Tulum - stayed here for a quick trip, felt as though it was a bit far away from the action.

Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

3 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice boutique hotel

A very good hotel in Tulum. The only inconvenience is that it is quite far from the town centre and you really need a car to go to the restaurants, bars, shops and beach. It is an up coming area and in a few years it will be different.

Stayed 3 nights in Jul 2017