Encantada Tulum

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VIP Access

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Dates

December 2024

January 2025

Private beach, sun-loungers, beach umbrellas, beach towels

2 restaurants, breakfast, lunch, dinner served; Regional cuisine

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

On private beach

Breakfast included

Room service

24/7 front desk

Spa

Explore the area

Carretera Tulum-Boca Paila Km 8.7, Zona Hotelera, Tulum, QROO, 77780

Tulum Beach
1 min walk
Ocumare
1 min walk
Tulum Bus Terminal
11 min drive
Tulum Intl. Airport (TQO)
65 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Beach Front Lower

70 sq m
Beach view
Sleeps 2
1 King Bed

Premium bedding, down duvets, in-room safe, free WiFi

Beach Front Upper

70 sq m
Beach view
Sleeps 2
1 King Bed

Garden View

70 sq m
Sleeps 2
1 King Bed

Partial Ocean View

70 sq m
Partial ocean view
Sleeps 2
1 King Bed

Similar properties

On private beach

Pool

Breakfast included

Spa

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

On a private sand beach, near Tulum Beach

At Encantada Tulum, hit the private sand beach, dine onsite at Encantada Restaurant, or enjoy a drink at one of the resort's 2 bars/lounges.

Encantada Tulum offers 8 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Housekeeping is provided daily.

A private beach and complimentary bicycles are featured at the resort.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Our customers tell us they can't get enough of the helpful staff at Encantada Tulum. During your stay, you're just a quick walk from Tulum Beach. You'll find features like free breakfast, free WiFi in public areas, and free self parking.

Free continental breakfast served daily
Free WiFi
Free self parking
Enjoy Regional cuisine with ocean views at Encantada Restaurant, one of the property's 2 restaurants and 2 bars/lounges
Services include a concierge, tour or ticket assistance, and a porter
Onsite recreation includes a private beach, complimentary bicycles, and yoga classes
Steps from Tulum Beach and 13 minutes by foot from Sian Ka'an Biosphere Reserve
Local-area shuttle service available for a fee

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas.

Free breakfast is served daily. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. This beach resort also offers a garden and a terrace. Free self parking is available.

This 4-star Tulum resort is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.

Encantada Restaurant - Overlooking the ocean and garden, this restaurant specializes in Regional cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).

NÜ Tulum - This fine-dining restaurant specializes in Regional cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Local area shuttle (surcharge)

Food and drink

Free continental breakfast available daily 8:00 AM–11:00 AM
2 restaurants and 1 coffee shop/cafe
2 bars/lounges
Room service available
Coffee/tea in a common area

Restaurants on site

Encantada Restaurant
NÜ Tulum

Things to do

Bike parking
Free bike hire
Spa services
Yoga classes

Conveniences

Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Outdoors

Beach loungers
Beach umbrellas
Garden
Nature reserve
Outdoor furniture
Private beachfront location
Terrace

Spa

Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Hardwood flooring in room

Beach towels
Mosquito nets
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Ceiling fan
Down duvet
Fan
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels

Food and drink

Free bottled water

Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Encantada Tulum

Children and extra beds

Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 30 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Onsite parties or group events are strictly prohibited

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Children 12 years old and younger aren't allowed at this property.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encantada Tulum Hotel

Encantada Hotel

Encantada Tulum Resort

Encantada Tulum Tulum

Encantada Tulum Resort

Encantada Tulum Resort Tulum

Encantada Tulum Reviews

9.8

Exceptional

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

Richard

Travelled with family

12 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing boutique property, lovely beach location. Restaurant onsite has great food. All the staff from the bellboys,valets, waiters were incredible, super friendly and helpful and would remember all our names. Isabel on the front desk was great with us and made us feel at home.

Stayed 3 nights in Sep 2024

10/10 Excellent

Seema

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property and wonderful service from all the staff definitely recommend this property!

Stayed 4 nights in Aug 2024

10/10 Excellent

kit

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2024

10/10 Excellent

BRYNN

30 Jun 2024

Liked: Cleanliness

Stayed 3 nights in Jun 2024

10/10 Excellent

James

7 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in May 2024

10/10 Excellent

Elissa

16 Mar 2024

Stayed 4 nights in Mar 2024

10/10 Excellent

Meredith

22 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay at Encantada Tulum was more than excellent. The room was clean and comfortable, the soaps/shampoo smelled amazing! And the food/beach amenities were perfect. Would highly recommend, especially if someone is looking for a peaceful vacation.

Stayed 3 nights in Jan 2024

10/10 Excellent

Dayne

Travelled with partner

18 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service at Encantada was excellent. We had an amazing time and I would definately recommend this hotel. Food was great, very easy to walk to get dining options. Transportation was a bit pricey and drinks. But excellent service

Stayed 5 nights in Nov 2023

10/10 Excellent

madalina

Travelled with partner

26 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Oct 2023

10/10 Excellent

Julian

Travelled with group

18 Oct 2023

Liked: Cleanliness, amenities, property conditions & facilities

Amazing property and staff

Stayed 2 nights in Oct 2023

8/10 Good

Gharzai

Travelled with partner

28 Sept 2023

Liked: Cleanliness, staff & service, amenities

Nice and Quiet

Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Travelled with partner

2 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From check in, to the friendly and helpful staff & concierges that always go above and beyond. I can’t recommend this beautiful property enough! It’s an 8 room property and private beach. The rooms have their own hammock outside (which I stayed in for hours), and the decor is serene and conducive to an amazing experience. I can’t wait to return and bring all my girl friends!

Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Travelled with partner

24 Jul 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exceptional staff and grounds. Perfect for couples to spend quality time.

Stayed 4 nights in Jul 2023

10/10 Excellent

Marc

Travelled with partner

21 Jul 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is beautiful and the staff are fantastic- attentive and well-informed. Brilliant stay.

Stayed 3 nights in Jul 2023

10/10 Excellent

Deidra

Travelled with pets, Travelled with partner, Travelled with group

15 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Everything about this property is fantastic. You could not ask for anything more. The staff is unbelievable. They make your dreams come true.

Stayed 5 nights in Jul 2023

10/10 Excellent

Linda

Travelled with family

11 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The service is impeccable, the property is located in a private area on the beach, and the rooms are beautifully designed to give you a tropical paradise experience. The staff and concierge will go above and beyond to accommodate your wants and needs and will address any issues immediately. The breakfast, lunch, and dinner menu is delicious and made with healthy and fresh ingredients. There are only 8 rooms, so the hotel is very private and intimate. Perfect for couples, if you’re traveling alone, or with one other person. The staff makes an effort to get to know every guest by name and even remember your preferences and trip itinerary. I will definitely come back to stay here or at the other properties under the same management if I’m in Tulum.

Stayed 4 nights in Jul 2023

10/10 Excellent

Derek W

19 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jun 2023

8/10 Good

Jon

5 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in May 2023

10/10 Excellent

Daniel

8 May 2023

Liked: Staff & service

Stayed 3 nights in May 2023

2/10 Terrible

Stephanie

Travelled with partner

4 Apr 2023

Liked: Cleanliness, staff & service

I chose this place for a honeymoon as it promised a peaceful stay no TVs, etc. It was the WORST experience ever! Ruined my honeymoon, nonstop, loud music, and from sunrise till sunset, construction work next-door to the room you could hear saws drills, or hammering the entire day long. It should be noted on their website. This is going on so that people can choose whether or not to stay there had I known this I would’ve not had my honeymoon here, and cried myself to sleep three nights in a row. I would love to come and stay at the facility again assuming the construction is done, but because it was never relayed to us this is going on it RUINED our honeymoon. We have videos showing just how close the workers are, and how loud they are, and due to the fact, there was no TVs in the room because it was supposed to be a peaceful stay. We couldn’t even turn on the TV to drown out the noise. We went back-and-forth with the property about making it right in our opinion as they were deceptive by not sharing the construction nuisance next-door. bottom line is so far in my opinion they only care about the dollar because they have not tried to make it right with us. Thus I will leave my review so no other couples have to endure this nightmare. If and when they decide to make it right with us, I will gladly take my review down, but it should be noted for future guests that there was construction happening there. They had it in their power to inform the customer, but they chose not to

Stayed 3 nights in Mar 2023

10/10 Excellent

ERIK

19 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The staff was AMAZING!! Great location and walkable to great dining. We took a advantage of the free bikes to get around. It was like the experience at a 5 star hotel!! Will come back again!!

Stayed 5 nights in Mar 2023

10/10 Excellent

Segolenne

10 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Our stay was absolutely amazing. We were on our honeymoon and it could not have been more special. The rooms are so lovely and spacious and well designed. There is a lovely little area outside to enjoy drinks in the evening or your breakfast in the morning. The complimentary breakfast is fantastic. You are able to also use the pool of their sister hotel just across thé street. It is a few minute walk from lots of restaurants and bars you can walk to or even borrow a bike from the reception. We borrowed a bike every evening. They kept the beach very clean and removed the seaweed. The whole hotel is on the beach. Nothing like waking up in the morning and walking to breakfast with no shoes in soft sand.

Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

22 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great experience

all amazing

Stayed 5 nights in Feb 2023

10/10 Excellent

Birgitta

8 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If I could give more than 5 stars I definitely would. One of my best vacations. Thanks to the entire team. Very hard dedicated genuine staff.

Stayed 5 nights in Feb 2023

10/10 Excellent

Shirlene

Travelled with group

13 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Encantada is Heaven!

Absolutely wonderful place to stay. The staff is so friendly and helpful in every way. The rooms are beautiful and smell so good! Food is great, drinks are great, and the beach is right there!

Stayed 3 nights in Oct 2022